Took 35 minutes to get our food and they gave us the wrong order. Told us they gave someone else our order

Burger delivery was so bad but unknown until after I got to my gate and opened my bag that I just needed to write a review. If you watch the video which is trimmed to 30 seconds, you will see a burger that looks like it would've come out of a vending machine rather than being freshly cooked. This place should be shut down if they're charging travelers 1350 for a burger like this. Money is not the issue. Food is. read more

Smashburger - Toppings on the side in a plastic bag. Who thinks this is a good idea? The lettuce is a water soaked rag. - Burgers Near Me - Denver, Colorado

Beware, the credit card machine automatically selects 18% tip for you after giving you literally half a second to look at the tip option screen . Tried multiple times with the same result . The burger was Very dry and looked and tasted overcooked. Also you have to put it together yourself - The greens come in a plastic wrap if you take it to go. A year ago we had burgers here during our layover and they were pretty good. Today's a totally different story. Never again. Go to the burrito place. It's better. read more

Rudest servers I've ever been around. I'd fire everyone of them. Food was average. No place to sit ..... I'd definitely pass on this place.

So much cheese on the burger and raw onions I gotta say the most disgusting burger I have ever had. If u like the taste of condiments and the cold nasty flavored bun then it's ur kind of spot read more

I go through Denver airport every week. I've had the worst experiences at Smashburger. I've tried Smashburger three times and will NEVER go back. The staff are rude, inattentive, and could not care less about the diners. On my last visit I sought out the manager following very rude service. He laughed in my face. Done. read more

Mediocre food. This was my first time eating at smash burger, and I probably won't eat at a smashburger again. The burger was very small and the bun was huge. Fries were ok. Threw away about 2/3 of the bun to make the bun/meat ratio better. I gave two stars instead of one only because the waitress was very fast and friendly and the fries were ok. This was at the smashburger in the Denver airport. read more

Easy ordering, long wait for cold burger & cold fries. Lettuce, tomato pickles came in a plastic bag. Just shy of $20. Not likely to return.

$13.50 for a Smashburger and fries was well worth it! The food was delicious. It came out pretty quick too. We scoped out other places that wanted $17 for a cold sandwich. What a crock! This was the best food option in concourse C at Denver International. read more

Location: Denver International Airport Order #: densmbc21441 Date/Time: January 19, 2026 at approximately 3:31 PM I had an extremely disappointing experience at this location. The employee working the food station was rude, disrespectful, and completely unprofessional. Customers were waiting for their orders while she continued calling out numbers after mine. When a customer politely asked about their food, she began yelling loudly across the counter, saying "it's hot back there," in a very aggressive tone. There was no reason to raise her voice or speak to customers that way. When I asked to speak to a manager or requested her name, the staff refused to provide either. That only added to the frustration and made the situation feel dismissed rather than resolved. In my 61 years, I have never experienced this level of disrespect while ordering food. If an employee is unhappy or unable to treat customers with basic courtesy, they should not be working in a customer-facing role. This experience needs to be addressed by management immediately. read more

Literally stood there 5 Minutes while the clerks talked agmosnt themselves. Super rude read more

So. To begin this complaint. I am a dog owner that flies with my dog fairly frequently. Unfortunately Otto couldn't come along this time but I stick to the universal guidelines for pet companions. Keep them in their carrier you are taking them out in a relief area or going through security. Period. I always get frustrated when other bad dog owners break these rules......but I was flabbergasted that staff working the bar July 1 at Smashburger let a guest put their pet on their lap AT THE BAR. The dog was even occasionally ON the bar. I've ate and drank at this location dozens of times. And not only were the two staffing the bar between 10 and 11 am THE WORST ATTENTIVE bar tenders I've ever experience here. They seem to welcome the dog at the bar. This is bad and I hope both those bartenders have an opportunity to retrain ASAP. I always leave an absurd tip at this place due to absurd drink prices, but today it was a $0 tip. So thanks for saving me 20 percent. read more

At about 11 o'clock today, I tried to order food from the to go kiosk. There was a girl sitting down on the ground behind the counter where you couldn't see her. She popped up when I started typing in my order and said, "Don't order anything. We're not making hot food." She had a very pleasant demeanor like I was disturbing whatever she was doing on her phone. Hard for me to understand why they're open but not serving food. I wasn't able to ask because little miss sunshine went back to her phone. read more

Not realizing how big Denver International Airport is I should have explored more eating options before getting to my gate because what I found there did not strike my fancy. I settled on Smashburger thinking I couldn't go that wrong with a burger and fries but I quickly realized this was an express with an extremely limited menu. I went with the chicken tenders and tater tots. Honestly I was kind of disgusted with the meal but I was desperate and needed sustenance before boarding my next flight. The wait time was 30 minutes and the staff looked run down. I would not choose this place in an airport again. I'd rather have McDonalds. read more

Most trash burger I've ever eaten. You should eat your money instead, it will be cheaper, and probably taste better. They don't even put the burger together. You have to put it together read more

Smashburger - Only meat and cheese in that bun. Sauce and fixing on the side for no reason. - Burgers Near Me - Denver, Colorado

Unfriendly service and no hospitality at all. The service from Ilean in particular is disheartening to say the least. Then you spend $15 for a burger and fries and can't even get a cup of ice water to wash it down. It is understandable that you are in business to make money but if you have a paying customer what you're saying to them is your business is not appreciated enough to give you a cup of water. read more

Food is just not taste. Expensive and met doesn't taste like a smash burger. It was at the airport so maybe that is why.

Smashburger has breakfast items! It was not too bad considering it was at the airport, it passes the decent test. The service was ok too. It was nice to be able to sit by the big windows and see the planes up close. read more

Smashburger - Gate view - Burgers Near Me - Denver, Colorado

I wasn't expecting much from Smashburger but it wasn't as bad as a lot of the reviews. Small store front that had a short line and ordering was quick. The service at the cashier was nice. The original double smashburger was a bit dry but otherwise good. All the burgers come with fries but no drink. read more

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Thousands of potential customers passing by each day. So, there's a huge built-in potential customer base. But, what do you get, as a customer? Right when you come to the entrance, a "wait to be seated" sign, unless you're going directly to the bar. Then, hopefully, after at least a five minute wait to be seated (if you haven't just walked away in frustration), a rushed seating. In my case, on a torn up seat! And, you'll wait, and wait, for the waitress return, and an ability for her to take your order! Finally, the food (when it does come out), will be mediocre, and overpriced. You'll probably eat the food, and leave "unsatisfied" as I did! Also, there goes any reputational value of "Smashburger"! Yes, they're WAY, WAY understaffed, but there's also no apparent on-site management! Ugh! Unless, you're desperately hungry, "don't do it"! You've been warned! read more

Smashburger - Torn up seating! Must be a popular seating spot to get this torn up! - Burgers Near Me - Denver, Colorado

Was very busy at sit down and take out. Lots of people wanting a Smashburger. Staffing was a little on low side. Bar is first come first serve; there 1 left and another replaced them. We got lucking in sitting as there was a opening at eating bar near the back. Waitress was great and quick with orders and beverage service. We had double classic burger and I had double Colorado burger with yummy green peppers. If in airport, this is a good stop. read more

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We always stop here for a beer and burgers before heading out of town. Today the service was terrible. Not one employee was smiling. Complaining they were behind. Not a relaxing place before a flight. PASS read more

Smashburger - Big light & tater tots - Burgers Near Me - Denver, Colorado

"Absolute gems! I had a very long layover in Denver. I had dinner at Smashburger inside the Denver Airport. The food was very good. The beer was also very good. The staff, Tyler and Yolanda went above and beyond, from the moment I walked in, providing attentive and warm service throughout my meal. They continued to do the work they needed to do but kept me "entertained" and happy. Thank you again for a good memory during a stressful / boring time (six hour layover). Too bad to the passenger sitting next to me that left his phone cord behind, hopefully he was ok. read more

STAY AWAY! Who puts LTO+Pickle in a portion bag to get all mushy and soggy?! NASTY. Smash Fries were alright. Burger was tiny. I threw half of it away. Sad. read more

I actually laughed in disbelief when I saw two thin dry buns and a dry thin burger in between with a side bag of the toppings. I have never received a burger before where the toppings weren't already put on the burger for you. To top that off it cost $15 just for that and some soggy dry salty fries. They also charged an extra $1 for honey mustard and after paying they proceed to tell me they are out of that sauce. Definitely eat somewhere else when you're at the airport! read more

Would be an advantage to hire staff who care about the brand and will make decent food. Ours was practically inedible. We returned it. The gal didn't speak enough English to understand what the problem or know how to handle it. A great disappointment and a black stain on your brand. read more

You never want o be a restaurant that has low ratings, but this place has definitely earned theirs. It is located in Terminal C, which does not have many dining options. I do not think that this place would be in business if it had just a little competition. They have a modest dining area and a full bar with seating. There are a few televisions over the bar. The place is crazy, as you would expect with bags all over the place. Also, the servers working the floor did not seem very happy for some reason. My first issue was that they left me standing at the wait here to be seated sign at the front for about 5 minutes. Employees saw me, but did not even acknowledge me. I ended up just grabbing a seat at the bar which was pretty packed. They serve typical pub food like burgers and wings and have a full bar with a few signature cocktails. I ordered a double bacon cheese burger with fries. I got a sprite to wash it down with and was taken aback that they only had bottled sprites. My food was ready in less than 10 minutes. And it was correct, which is a plus. It was good. And it did fill me up. The bartenders were relatively nice, but not very attentive. I had to wait for about 5 minutes after I sat down before they took my order and i had to chase them down (and the bar was not that big) to get my check. They do have like a to-go counter next door to their dine-in joint that you can order from like a fast food restaurant, but there is no seating. This place served it purpose because I was in a bit of a time pinch and there were very limited options outside of the grab and go kiosks. I probably would not have eaten here if there were other options. read more

This place has awful service and they double charged me. Then generously gave themselves a tip. When I spoke to the manager to try to correct it, he told me to handle it with my bank. He refused to offer any help. The employees are literally arguing and gossiping about each other while using vulgar language. Immature and inappropriate. read more

Denver airport does not have a lot options for a good sit down layover restaurant. I stopped at Smashburger hoping for the best. I got a single Colorado burger. The burger was fine and it could have use a little more seasoning. Despite that it was filling and decently priced for airport food. The customer service was good. read more

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Everything was awful. Name sounded good and prices were expensive, thought you would pay for wha you get. Not the case food tasted awful and service was bad and were out of the drink I ordered and gave me a cheaper drink when I paid for an expensive one. Lost money. Everything is stale too like it was made a month ago. Looked it too. read more

Smashburger - Burgers Near Me - Denver, Colorado

Pass on the smash, the burger buns were soggy and my patty was not smashed also very small portions especially for a hungry fella.

Not quite a 1 star experience, but pretty darned close. WAY OVERPRICED Smash Burger. I totally understand that food at the airport is going to be expensive, but it should at least be as good or comparable to what you'd get at a brick and mortar location. The burger was luke warm and the fries were cold and bland. Hey...how about a shake of salt??? They do this weird to g where the lettuce, tomatoes and onions are in a baggie in the side? What? No sauce??? What's that about? There are many other options for food at this airport. I won't ever be back here again! read more

Our plane was delayed by 3 hours so we cast aside our plans for dinner in Las Vegas and chose Smashburger in the Denver Airport instead. Big mistake. Our double avocado, bacon burgers were not only grossly overpriced, but bordered on tasteless while being dry as a bone. Could this have been one of the worst burgers either of us ever consumed? Possibly, certainly in the top 10 and that includes MickeyD's. read more

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I read the other reviews and many people seemed to have issues with service and wrong orders, so I thought I'd give Smashburger a try for the food. I walked from one end of the B terminal to Smashburger, close to the center area of the B Gates. About 14 people were in line looking confused. 6 of them left the line to get another breakfast option. Looked like the cashier was away for a bit. But once she was back, the line went quickly. Cashier was super friendly. They were serving breakfast only, so I got the Breakfast Smashburger. Tater tots were included - these are standard tots, but were fried well - crispy on the outside, soft in the middle. The burger, I just don't understand. The patty itself was a paradox - a bit dry, yet slightly undercooked in the middle. Whoever invented this burger also missed - 5 dry ingredients smashed together - patty, fried egg, bacon, slice of cheese, and a bun. Each individual ingredient was below average, and the sum of the parts was a disaster. Needed an over easy egg, tomato, avocado, or really anything to break up the monotony. There was copious amounts of ketchup and napkins included. Maybe I was supposed to slather on ketchup? I tried a little ketchup on the breakfast sandwich and it did help, but really anything would have helped. I've heard good things about Smashburger, so I'm willing to try again, but this location was more like airport food than a good burger spot. read more

Smashburger - Breakfast Smashburger - Burgers Near Me - Denver, Colorado

Improve food quality, food temperature, stale buns, cold fries, cold burger, rude employees. Why did I have to wait ten minutes after I ordered to get my order, and when I did everything was cold? This was my first time trying this place and will be my last. Sad to say McDonald's does a better job at serving hot food and fries. This place had the audacity to ask for a tip for a togo order and rude service. read more

Airport dining is supposed to be quick, but that definitely wasn't the case here. It wasn't even busy and it took 25 minutes just to get a kids cheeseburger. The fries were cold and no one from the staff mentioned that the order would take longer than usual. When you're traveling and short on time, that kind of delay matters. There are better places to eat nearby in the terminal. I wouldn't recommend stopping here. read more

For an airport restaurant, it wasn't bad at all. The service was some of the best I've ever had in an airport eating establishment, and the prices, while high, were not unreasonable compared to other places in the area. Nice selection of draft beers, and the absolute best tater tots I've had anywhere. Food came quickly, especially considering how busy the place was. It was crowded and the seating was cramped, but again, you expect that at an airport bar. read more

The food tasted good, the beer was good, the service was good, and I won't even complain about the high price after all I chose to eat a sit down meal in an airpor. What I did not choose however was to get food poisoning that lasted 3 days into my travel. Will not be back, and will warn all my friends. read more

Terrible! No service, burger was cold and so were fries. Talk about being rude and ignoring people. DO NOT RECOMMEND!!

Poor excuse for a burger! It was tiny, burnt, and cold. You are already paying double regular prices because you're in an airport but this was RIDICULOUS!! I was sitting with a friend and ahe got chicken and fries, I ordered the signature dish- the BURGER - and this is what I received. Sorry it isn't a better photo for size but basically, it was the size of a piece of cold cut salami with notches cut put of it! Lol!! I am so not kidding, but it is so ridiculous that I just have to laugh. I had to wait another 10 minutes to get the servers attention to tell her I wasn't having that and to take it off my bill. I did get fries and asked them to charge me for those. The girl was suuupper put out by that. I was like, would you pay 12.99 for this and then actually eat it?! Nope! Very disappointed and so glad I had a few snacks to tide me over on my 3 hr flight. I feel very sorry for anyone that goes here and gets the same. No, I didn't check the reviews so that's on me. read more

Smashburger - $12.99 single patty smashburger. Tiny, burnt, and inedible! Boo! - Burgers Near Me - Denver, Colorado