I was excited. I visited my first Smashburger in California. It was great so I was looking forward to eating here. We ordered a double decker cheeseburger combo and a chicken avocado club blt combo. Our total was around 22 dollars. We were greeted by a nice cashier who made us feel great aboit stopping in. The restaurant was decorated to appeal to a burger lover seeking more than McDs. The dining area staff checked in with us frequently that was nice. The restaurant was clean. The food was so basic. The double burger was tasteless. The presentation was better than the actual food. Cute mear without a hint of flavor. The smash mouth fries were good. Straight, skinny and slightly overcooked potatoes. The chicken avocado blt club featured a twice cooked breast with burnt edges, the av]I] ocado pieces had brownish lines running through it and it was lumped onto one side of the sandwich, and the bacon was burnt. Bummer! read more

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I had seen a video online about smashed burgers, so I decided to try this chain. The only one is at Greenbriar in the old Starbucks location. The first thing I noticed walking in was a paper sign about salads not being available due to e-coli. Ew, but thanks for letting know before asking for one. There was a paper menu on the register that didn't have prices, and 2 of the 4 menu screens were out, where the prices were. This was kind of frustrating but the staff said they could look up how much stuff was. I eventually ordered a single cheeseburger with fries and a drink. It was $10.47. I sat down and found many of the tables had ragged napkins stuck under the legs. My table was not wobbly, but the people next to me struggled with a wobbly one. The other table had eaten food on it. Evidently you don't throw your trash away, there's no trash cans except a tiny hole by the drink fountain. Staff is supposed to come by and bus the table. They need to remember to clean the seats, the booth had fries stuck on them. My food arrived pretty fast, right at 6 minutes. The fries were good, if a bit like McDonald's. The burger was tolerable, it didn't taste like much. They were generous with the toppings but that didn't save a bland burger. The tray came out to me sloppy, this mayo/mustard stuff they put on the bun was smeared on top the bun, the fry container, and the tray. Unfortunately Smashburger didn't have anything to stand out. I've got no intention of trying it again. read more

Smashburger - Single cheese burger - Burgers Near Me - Chesapeake, Virginia

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We went during lunchtime on a Thursday. It was not crowded. We ordered a single caramelized onions smash and classic double smash with smashed tots. Everything was delicious. You really need a double though. The single was good but needed more meat. The tots were cooked perfectly. Soft & moist on the inside crispy on the outside. The smashed tots come with garlic rosemary & olive oil on them. yummy! I could have used more in my container. I also had an Oreo shake. The shake was not made well. Too much Oreo cookies not enough ice cream so it was ALOT of cookies at the bottom & the straw kept getting clogged with cookies. They could of gotten 5 stars but the tables weren't clean in the dining room. Also the ladies room could of used a good sweeping. But my husband said the mens room was clean. Food was great. Take it home & enjoy. read more

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Maybe, I'd give this place 3.5 stars. You'll know you'll see some sleek minimalistic modern designs when you enter just from seeing the SmashBurger sign in front of the establishment. Upon entering, you go up to the counter order your meal then find a seat and the staff will bring you your meal. My friend who was with me labelled this place "high class fast food". I ordered the single bacon smash with smash tots and my friend ordered the kids meal burger and fries. She like the taste of her cheeseburger and liked the fries. The bacon smash is delicious. It's a good, solid burger. My only complaint is that for $6 I'd like a heftier burger like some of the other burger joints offer. The smash tots were good and greasy. The tots are made with rosemary, garlic, and olive oil. While eating, a staff member came up and asked how the food was-nice touch. I didn't observe any trash cans in the dining area, so when you dine here leave your waste on the table. The staff will come to dispose of it. read more

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So this was my first time even trying Smashburger, and it was very disappointing... I ordered the "Spicy Baja With Guac Burger" and was informed that they were out of guacamole, but they offered avocado as a substitute. This would have been fine until I received my order and saw the receipt attached to the bag, noticing they charged me extra for the avocado they used to cover for the missing guacamole. That, combined with the fact that the food here is barely on par with places like McDonald's and Wendy's guarantees that I will not be coming back. Also, they have signs all over indicating that masks are mandatory unless you're seated at a table, but this is not being enforced at all, as I watched quite a few maskless fools walk up to the counter and place orders, despite the MASKS REQUIRED sign right in front of their idiot faces. read more

Finally tried Smash Burger today. When i walked in i was promptly greeted by the staff. The lady at the register was nice and answered all my questions. The store and restrooms were clean. I ordered a single burger and smash fries. Everything cost $10. The sides are kinda high priced. The fries were good but I'd prefer a larger portion. $4 for fries is hard to swallow. But i did enjoy my burger. It was pretty average. But I'd return to try other items on the menu. The brussel sprouts looked good so I'll get those next time. All in all it was a decent experience. They're customer service is why i gave 4 stars... read more

We decided to come here for lunch on a Saturday. I won't lie, the reason why I haven't yet been here was because of all the bad reviews I saw on Yelp. I DID take into account how new the business was, so I just put them on hold. They weren't really busy. There was no line, the man at the counter was very helpful with telling us what was on the menu. He was also very patient since I was asking lots of questions. We ended up ordering a kids cheeseburger meal with a drink. It came with fries. I ordered a single patty smashburger with sauce, lettuce and tomato. I substituted pepper Jack instead of American cheese. Hubby ordered a truffle mushroom burger with onion hay stacks. Our food was brought to us (by the same man) in bags. Take out bags are now because of post Covid. Everything was good. The fries were seasoned with olive oil and Parmesan cheese. The burger was tasty. The hay stacks were delicious dipped in the ranch that came with it. We all thought it was pretty good. Customer service was great! Truth is: food was good but nothing spectacular. The customer service we received would be the reason why I would come back. read more

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SmashBurger or TrashBurger? First impressions last forever. Two burgers and two sides will cost you a pretty penny. Size vs price DO NOT MATCH. I am in utter shock to be honest. The smash tots and fries have a delicious flavor. The rosemary, garlic, and olive oil compliments the tots the best. No complaints there. The burgers are the issues. They are tiny. McDonald's size patties. Thin and dry. No flavor. No juice. Dead and boring. The bun is okay. That one little burger will cost you $5.39. Want to add some shoestring onions? That'll be another $1.29. So in total one burger can cost you $6.68 and you don't get a drink or side with that price. $3.59 is the price for a regular size tots or fries with the SmashBurger seasoning. I have no idea what this company is thinking charging these insane prices. Don't let those Instagram photos fool you!! Virginia Beach alone has many better options for a GOOD burger. So disappointed. read more

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Love the burgers, always disappointed with the tots, the large box is never filled. Just order fries. read more

Smashburger - Burgers Near Me - Chesapeake, Virginia

My SO and I were in the area and looking for a burger. Neither of us had tried SmashBurger before so thought we would give it a shot! Ordering was pretty fast. We walked up, ordered, paid, and waited for our food to be brought to our table. Our burger and fries came out, but we were almost done eating and still no milkshake. Had to inquire about it and turns out they had completely forgotten. The burger itself was really tasty! We split the double bacon cheeseburger with fries and a milkshake. I loved that the burger was super cheesy. Fries were just ok. Why only a 3-star rating (well 3.5 rounded down): it was pretty expensive for what it was. Our total was about $15! Luckily we aren't big eaters--imagine if we each wanted a combo. Depending on the place $15 each would be reasonable, but not worth it here in my opinion. Overall, although we liked the burger, not sure it was enough to keep us coming back. read more

Smashburger - Double bacon burger and fries - Burgers Near Me - Chesapeake, Virginia

I met up with my husband here for lunch because it's really close to my job and I've heard many people talking about it. We both got a burger, fries & drink. We paid $23 for two single patty burger combos. Ok so here's the pros and cons: Pros - fast and friendly. The food came out super fast and was delivered to our table outside - several options. You can choose a signature burger or create your own - healthy options Cons - I really wanted to try the smash fries with my meal combo, but was told that wasn't an option. I'd have to pay a la carte for fries and drink. That'd be close to another $4 just to have special seasoning on the fries. - the burger quality was not up there with comparable restaurants such as mooyah and five guys but has similar pricing All in all, decent place but they need to make some changes if they want to compete. read more

The burger patty itself was decent, the lack of attention to complete an order by staff was not. I ordered the Classic Burger with no sauce. They forgot the tomato and onion. Also ordered Scorchin' Wings. They came out with no sauce on them! Avoid this place. read more

My first smash experience and meh. It wasn't bad but we're not dying for a repeat visit either. Bacon double cheese with fries and shake cost a pretty penny. Burger was on the small side. Smash fries where pretty good and the shake was delicicious. There are too many better burgers in the world to pay $15 for just an average burger. Clearly some folks love them so it's all about what you love to eat. I can't seem myself going back anytime soon. read more

I'm stunned at how yummy this was. I would never have stepped foot in here based on reviews, but J wanted to go. SO glad I went! I had a mushroom truffle burger and Brussels sprouts. The brioche was garlicky and buttery, the truffle aioli, I was dipping sprouts and tots. Small, but excellent burger!! read more

The only good thing here were the shoe string onion rings. The kids tenders for greasy and the hamburger must have been stuck to a dirty grill. And I have no idea what I bit into but it was hard and nearly broke my tooth. And why would you have pictures of cookie if you don't sell them. read more

I was given a BOGO entree for here so we decided to try it not. It was in the midst of last minute Christmas shopping so it was pretty busy. The inside was pretty small but manageable. The service was lacking as the cashier who greeted us had an RBF (resting bitch face) and didn't seem happy to be there. We stepped to the side and looked at the menu and put our order in. I created my own burger with the spicy chipotle bun, smash sauce, and a fried egg with most of the toppings. I got the smashfries on the as well. The burger turned out pretty good and the smashfries that was tossed in olive oil and rosemary was a hit. Compared to Five Guys though, it was a small meal but no worries. I would come here again just for the food as their service needs some work. read more

Smashburger - Create your own burger with a fried egg - Burgers Near Me - Chesapeake, Virginia

Every website said that they were open today. Come to find out once I get there that they are closed with a little piece of paper on the door. Ran into a lady there that put in an online order who now couldn't get her food. read more

A hard working team was very friendly and helpful to order my first smash burger. Check out the photos, it meh, at best. Don't let the pink smoke ring fool you, this overcooked burger is DRY! I smothered it in extra BBQ sauce because I couldn't bring my dog with me to feed him. On a positive note, the Brussel Sprouts were much better. A little too al dente for my liking, but a good attempt for a fast food restaurant. read more

Smashburger - Unfortunately d r y, and flavorless. - Burgers Near Me - Chesapeake, Virginia

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We checked this place out recently and though we liked our meals, they lacked any real "wow" factor or something to make me rate it higher than just "okay" or "pretty good". The place is definitely on the fast food end and I was impressed with how quickly the food came out! However, I felt like I was eating at a fast food place versus at a regular burger joint but maybe I'm missing the point?! Anyway, I did like the option to build my own burger )if you've read any of my other reviews, you have noticed the trend) so I took advantage of this option and created a burger on the classic bun with blue cheese, BBQ sauce and mushrooms. It was loaded with cheese and mushrooms which was awesome but the burger was rather small in my opinion! I've definitely had much larger portioned burgers at other faster food places! As a side, I got the regular fries and they were good. "A" got the triple burger and we were both expecting a much larger portion given the name and even the photo on the menu. He woofed this down in minutes along with his tater tots which were also on the smaller portion size. I had more than enough fries so I was able to share those or otherwise, he may have left feeling only somewhat full from what could (and honestly should) have been a bigger meal! I also decided to try a milkshake and appreciated that they let me pay with the rest of the order but not make it until I had finished my meal so I could take it to go. They quickly made it for me upon request when we were about ready to leave. I had the chocolate shake and thought it was tasty and well-made. I read other reviews and saw that they use premium Hagendaz ice cream which could account for the good taste! Overall, I think SmashBurger is a fine place but nothing truly unique or out of the box about it! If you are looking for a quick bitr, but not too filling meal then this is a good spot to check out. read more

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The most conflicting experience I've ever had with a restaurant. We got there an hour before closing. We ordered, got our drinks, and sat down. We kept waiting for our name to be called and thought we heard it at one point but another guy got the food so we just thought we had heard wrong. Several minutes later that same guy comes back and tells the girl at the counter he grabbed the wrong order. That order turned out to be ours. The girl sits the bags on the back counter without communicating what has happened to anyone. After several minutes another girl comes and asks what the bags are and the first girl tells her the order needs to be remade. Finally she gives the ticket back to the kitchen to remake the order. None of this is communicated to me or the person I'm with. I only know because I watched the entire thing happen. We wait and wait until about 15 mins til closing and finally get our food. The person I'm with goes to refill their drink before we go but uh oh! - the drink machine isn't working. My friend goes to tell the girl behind the counter and she can't be bothered to take out her Airpods, just keeps saying "huh? what?". Turns out they've already shut off the drink machine and it's not even closing yet. My friend says they were given attitude for asking about it from the other girl that was back there and when he asked to speak to a manager he was told "they're too busy right now". As someone who has works in customer service, I know that's not an excuse. We left with a really awful impression of the place, and I did not have high hopes for the food. Then we got home and ate our food and omg, it was so damn good, probably the best burger and tater tots I've had in Chesapeake, if not ever, so fresh and just delicious. Because of that, I will definitely be giving Smashburger another chance. I'm hoping maybe the service will be better earlier in the day not so close to closing. TL;DR: 5-star food, 1-star service. read more

I absolutely love this place. I have been a few times, but I just got take out for dinner and it is so good. I love how consistent they are. I get the regular smash burger with no ketchup or onions with fries. A solid choice in my opinion. They are super quick and not too expensive. Definitely recommend. It is also nice to eat at. They bring the food to your table. They have a place inside or outside. read more

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So smash burger was good. Not super good, but good. Food was fresh and the atmosphere was pleasant. I would go there again if I were in the area but would not go out of my way to find a SmashBurger. Again, no real complaints I just felt it was a good, tasty, average burger and fry place. read more

Smashburger - SPICY JALAPEÑO BAJA With guacamole, pepper jack, lettuce, tomato, onion & chipotle mayo on a spicy chipotle bun. Seasoned "Smashfries" - Burgers Near Me - Chesapeake, Virginia

I visited this location between the lunch and dinner rushes so keep that in mind. You walk in and the set up is perfect in the sense that you wait in line to the left up against the wall to order. It is separated by a divider so that guests dining in aren't being disrupted if a long line forms. The hanging menus are huge behind the registers but the font is pretty small so you can't really see them until you are next in line to order. There are a lot of options though! You can guess by the name that this is a burger joint but SmashBurger has subtle twists including options for a chicken burger, turkey burger, and black bean burger! I love the variety. They also have a few different versions of fries including sweet potato, smash fries, and regular French fries. The variety of this place really differentiates it from other places like Five Guys. It is a little pricey so that can add up if you come in with a family of four but they do offer military discount and I believe first responders as well. When I visited I ordered my food to go. It took about five minutes for three burgers and two orders of fries (It wasn't all for me). I appreciated the big bag they gave me which had smaller, individual bags inside separating my food. Nothing is worse than a food place trying to stuff everything inside a medium bag and fries spilling everywhere. I do think I'll visit again because of the variety of burgers but I'll try to avoid the busy times. I think my visit went very smoothly but at 4pm on a Sunday I wasn't expecting it to be hectic. P.S. Sorry for not having pictures. I took my order to go and after driving with the delicious smell in my car, I couldn't hold myself back for a pic! read more

I was Looking for a burger place near the hotel I was staying at. Great location-- right on Greenbrier with lots of parking. The choices were pretty good for burgers. You could choose beef, chicken, bean, and another type of burger. Two different sizes of patties for the beef. I went with the BBQ bacon beef burger. For a side dish, I had the string onions. The burger was excellent. The book noon strings were not what I expected. They were onion strings. lol. I thought they were supposed to be onion rings. My bad. They were tasty though. The wait was short. The service was very friendly. Will stop by again next time I'm in the area. read more

Smashburger - BBQ bacon burger with onion strings. - Burgers Near Me - Chesapeake, Virginia

My bestie and I wanted a quick bite, so we stopped in. I have never been, so what the heck. We were greeted immediately by James. He was very pleasant and courteous. He also made us laugh, which in these times is important. We ordered brussel sprouts and wings, and both were delicious. Thank you James, for a wonderful first experience. Your customer service is on point! read more

The burgers are tasty, but so are Steak-N-Shake's. The difference? Price. Smashburger is way overpriced for what you get. You can spend half the amount at Steak-N-Shake and be just as satisfied. I will, however, give Smash props for their milkshakes--they are EXCELLENT and every bit worth the $4.45. If you dine in, they will even give you the extra milkshake in a separate container . . . and there is ALWAYS extra milkshake, AND they use Hagen-Daas ice cream so you know they're serving legit shakes. Will I be back? Most likely, but it will be for a milkshake and maybe a Smashfry. read more

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Dirty restrooms, dirty floors, rude staff, and over priced burgers. As you can see, I did not have a good experience at the Greenbrier location. We came to this location last year and it was the total opposite. Every customer before me returned their food. I ordered the bbq bacon single, 1 piece of undercooked bacon and a tiny piece of overcooked meat. My daughter ordered the avocado club single burger, she had 1 slither of avocado, 1 piece of undercooked bacon which looked thrown together. We will not return. read more

Smashburger seemed like a "Smash" hit in Chesapeake the few times I've been. My first time visit was with my sister and cousin, we all added their Smashburger App and got a (buy fries and a drink and get a burger free.) I'm really not a burger person, but when I crave for a juicy burger you just have to have one. And the burger pattys here are made fresh not frozen, which means it's juicy and good! I always get the same thing every time I come here, it's that yummy. I prefer creating my own burger which consists of an Egg bun, Beef, Chipotle Mayo Sauce (gives a nice kick to it), Smash Sauce (gives it that flava flav), Tomato, Lettuce, and added Fried Egg (got to have that extra protien lol) for $1.29 with a side of sweet potato fries... soooo mMm Delicious! Also the hand-spun milkshakes are really good! The staff is very polite & very friendly... Every employee checked on us and made sure we were satisfied with our food. I would recommend Smashburger! Tip: Add their app and you can get freebies or discounts... always a plus :) read more

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TLDR: only come to this place if you have a LOT of patience and don't really care how your food turns out ... We waited over 30 minutes for our food, and when it came out it wasn't even hot. It must have been sitting over there the majority of the time we waited because my fries were soggy and cold, my burger wasn't even made correctly and it was like warm at best... I was very hungry so I ended up eating it instead of waiting however long for a new one to be made, but there was definitely a lack of attention to detail and service at this location. The cashier was really nice and typed everything in correctly, but after that everything went down hill... we had people who came after us finish eating before we even received our meal... I won't be coming back to this location. This is a super unfortunate experience because Smashburger used to be one of our favorite places! read more

What a disappointment for the price. Burger bun half chilled, fries old, lukewarm and soggy. Should have know better when the large open garbage can greets you inside the door. Windows dirty, ledges dirty, floor dirty. Outside eating area littered with trash. Really no excuse other than lack of management and training. Business was slow so plenty of time to clean. read more

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If you're looking for a decent burger and fries out side of a place like Five Guys I'd recommend Smashburger. The burgers are cooked well, and the fries are nicely seasoned. I ordered a double smashburger and almost couldn't finish it because I didn't expect it to be so much. It was juicy and flavorful while my side of tots were perfectly salted. I believe the food is reasonably priced, so expect to pay anywhere from $30+ for 2 people if you order a full combo. read more

I have had smashburger a lot! I have had it up north years ago, and I even ate it in Kuwait where they had an awesome Kuwaiti Burger with Kuwaiti fries. This new location is still good to me. I like that crisp of the burger and I love their house sauce for their burger. Their smash fries are awesome and so are their Haystack onions. Shakes are yummy too. However...I don't feel their food is worth an upscale price...I think it should be fast food prices. The food service isn't that great tho...they take a very long time...very unorganized...they will bring you your food but not your shake...and then you will be done with your food and you still gotten your shake or your kids meal...the cashiers aren't welcoming...and these people are not quick to bus tables. This is a quick service restaurant..they need all their employees to work quickly, efficient, and accurately...and also their attitude. I will keep coming here, but not as often... read more

If you read my reviews you know that I love a good burger. Despite a couple of visits now, I haven't found it at Smashburger. My first visit here was a carry out order. I was on my way to work and decided to grab something to go. I walked about 30 minutes before closing and the place was empty except for the staff. There was about 5-6 employees just hanging out. I reviewed the menu and not seeing anything that I wanted I opted to 'craft my own burger' as the menu says. As always, I selected my benchmark, a variation of the bacon cheeseburger. The lady behind the counter asked if I wanted it large? Sure go ahead I said. Then on to the choices. First the bun, Wheat. Then the cheese, Sliced aged cheddar. Third the toppings, Lettuce, Onion, Pickles & Tomato. 4th, Sauces, Yellow Mustard. Last but not least the extras, Applewood smoked bacon. I added a large fry to that as well. Price came out to about $13 for these 2 items. This had better be good. I selected a table close to the counter while waiting for my meal to be prepared. After a short wait an employee brought the bagged meal out to the table I was sitting at and off to work I went. I'd say about 10 minutes passed between getting the meal and arriving at my desk at work. I unwrapped the burger wow, what a greasy mess. First thing I noticed was that their "big burger" was a huge puck that was larger than the bun, sticking out all around it. Second, the burger was so greasy that basically the bottom bun had mostly disintegrated into a multi-grain mush. Last but not least, the large fry was a joke. If you compare Smashburgers large fry to say a McDonald's large fry, it costs a dollar more and it comes in a smaller container. I found the burger to just middle of the road. There's nothing special here, certainly not enough to warrant the price they're charging. I did give them another chance, and on the 2nd visit I ate in, however the result was the same. Their model seems to be a copy of 5 Guys, but 5 Guys this isn't, not even close. Even McDonald's does a better job for about half the price. That should tell you everything you need to know right there. read more

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Man if it wasn't for the food I would give this place a 1 star only because the service was a 4 thumbs down. We were greeted by the cashier with her angry lookin face. Not very welcoming. The waitress who brought our food to us just kind of slammed it on our table and walked away. We didn't get an "enjoy" or "let me know if you need anything," none of that. The wait for food was OK. We came on a busy day too. I customized my burger: whole-grained bun, beef, spinach, tomatoes, grilled onions, tomatoes, pepper jack cheese, and fried egg with smash sauce. I also got the smash fries, which was really good (rosemary flavor).. just a bit tough and chewy. The burger I customized was really good. I've read other people's reviews and they said their burgers wasn't anything special about them. I disagree, I thought the smash sauce really gave it their own unique flavor. Overall, food was great, but the service and atmosphere was off. I would eat here again, but most likely will be take-out. read more

Smashburger - My customized burger - Burgers Near Me - Chesapeake, Virginia

Let me start by saying that the food at this place is really, really good! I've eaten there three times and always left happy with my meal. The employees are great too. They are friendly and take their time explaining the menu and offering recommendations.... So why the two stars? The place is always filthy. From the windows to the wall! I don't understand how it always dirty. I keep going back hoping that it will be cleaner, but so far, no luck.... The food is really great, it's a shame that they don't take the time to clean. Three strikes. So I'm out! read more

Smashburger - Smash bacon burger with smash fries. - Burgers Near Me - Chesapeake, Virginia

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The place was clean and the typical design of fudruckers. Although, the difference was cost size. I ordered the Truffle mushroom burger with tater tots. The garlic and egg bun were pretty good, but the size of the burgers aren't satisfying. The taters were pretty good too. If it wasn't for the size and amount of food for the price, then I'd give it 4 stars. read more

What an experience I had tonight! Take out the popcorn!! Let's begin. So, I was excited to see Smashburger had turkey burgers on their menu and even more sweet potatoes fries! So I'm trading the apron for some burger take out! There was a pretty decent line at 8:15pm and the restaurant was pretty packed. But it gave me time to look over the menu since it's essentially "make it your way". Hubby and I placed our order and found a table to wait. It was dirty but we figured it will be a quick minute and we're not touching anything so we are good. About 5 mins in, we realized NO ONE in the restaurant had their food! It's looking really suspicious here. The table behind me was already waiting 1 hour! Half of them had their order but the other guy didn't. I told him they must have lost his order, he went up and they sure did! While the rest of us patrons were waiting for our food, we were entertained by a disgruntled worker who was fired earlier and the managers (who were the cooks) go at it in the middle of the restaurant! I had front row seats, I guess sitting at the dirty table paid off. But the manager couldn't take this to the back? At first you didn't really know there was "beef" (lol since it was a burger joint I wanted to throw that word in) between them but the fired worker had his immature hype man of a friend egging him on so it went bad real fast! The Police was called, the workers at the register and kitchen was looking and laughing and goofing around as this was going on instead of continuing to serve the customers. One of the managers was crying, everyone was hungry waiting on their food, workers were confused and dazed. It was just bad (in Trump's voice) just bad! Even though it was good entertainment, I was hungry, it was late & after 40 mins of waiting for our take out, I had enough. I asked the girl up front where is our food and she said the food is at a stop right now because the burgers were cooked by the manager, who is dealing with the disgruntled employee. Huh? Really?! The manager finally kicked the worker and his friends out! So I went to the manager and told him that everyone has been waiting for an hour or longer for their food. I proceeded to tell him, he carried the situation with the employee unprofessionally to have it out in the open, the kitchen should not go unmanned without a cook, he had unprofessional untrained employees and after 1 week of opening, this was unacceptable. Hubby said he looked like he was going to start crying again! And when the police comes, they're going to have me arrested too! Well I had a long day too! And After spending $20 for two burgers and 2 fries, this is unacceptable. Fast forward.... got our food home, it looked good and taste good. Sweet potato fries with the garlic rosemary was the best! My turkey burger was ok flavor. Wasn't too crazy about the egg free bun though. Hubby burger was also ok but fries had a good crunch. They threw in some free milkshakes and it was thick and creamy! But guess what...between the burger, fries, or milkshake, it made both hubby and I sick!! We were sick ALL NIGHT! Urg..... read more

I love a good burger. I love a good burger with fries. I wasn't disappointed but I didn't walk away feeling great either. I made my own burger. I got the bigger slab of meat. I picked my toppings. Aside the extras, I wasn't too impressed with the taste of the burger. The fries were good. I wanted more garlic on their Smash fries or at least some side sauces to dip them in besides ketchup and mustard. Thanks for sharing the calorie count on the shakes (sarcasm). It certainly ruined the idea of getting one. I'll eat my calories but damn me if I'll drink them. My reaction when seeing the numbers... My analogy would be as if I saw a really attractive woman and then seeing her really messed up teeth. Ahhh, you look so good. Ehhh, no thanks!!! (Run the other way.) Would I go again? Maybe, but probably not. I've definitely had better. read more

Smashburger - Burgers Near Me - Chesapeake, Virginia

Smashburger is finally here! Oh my goodness! I just have one question. What's a Smashburger? Forgive my ignorance, but I knew there was on in Richmond, but other than that, I never really knew about them. That is until hearing the hype that they were opening in Chesapeake. I love burgers, so today was my time to get my first one. Now, after reading the 1 star fiasco of this past week, I decided to see if it was packed before I went in. People were eating, no one in line, so that was a good sign that I wasn't going to be waiting long. I ordered the traditional Smashburger and their signature fries to go. It took exactly 10 minutes to get my order, so it was the typical time for a made-to-order burger joint. The staff was very friendly, no goofing off, and professional. I was impressed. As for the food, I wasn't really that impressed. Don't get me wrong, the food was good, but my expectations were In and Out/Five Guys good. I felt like this was more on par with Steak and Shake. A $12 meal should be on par if not better than Five Guys, and this missed the mark. With that said, the burger was a nice and juicy, medium well cooked patty, and the fries were good. It was a good meal, just not $12 good! So is this on my return list? Maybe if I'm in the Greenbrier area. I don't see a special trip to go here when I can get the same taste at a Steak and Shake restaurant in Virginia Beach and Norfolk and at a much cheaper price range. read more

Smashburger - First time at the Smashburger! - Burgers Near Me - Chesapeake, Virginia

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Placed an order and waited 45 mins. Gave no reason for the wait. Cops running in and out of the place because an incident that happened. Employees goofing off and getting multiple orders wrong. Asked for a refund after 45 mins and they had said don't make my order... hadn't even started it after 45 mins. read more