I went there to try a burger and get my free birthday side or shake i got the truffle mushroom swiss burger. The cashier was fast, the rosemary fries seasoning was good. The burger when i came home opened it. I dont know why it smelled like gasoline. The burger is good but small it was filling. Service was fast read more

I've been here 4 times now and the food and service is always good. The service is quick efficient and friendly. The food comes out hot and fresh and always delivers. I've had the Monarch and the Triple Double Pub Burger when I've come in and each have been fantastic. Also you can't go wrong with the Smashfries/Smashtots or sweet potato fries. I'll keep coming back as long as the food and service are good. Also, try the Monarch it's damn good. read more

Smashburger - The menu - Burgers Near Me - Chesapeake, Virginia

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I lost count as to the number of times I pigged out at Smashburger while I was working in Chesapeake for 3 weeks, but however many it was, it wasn't enough! I created my own burger each time (I'm very picky) and each was perfect! Each was just as I had requested. With my complicated orders, that's saying something! I tried the sweet potato fries and the onion strings. Both were really good. I do have to say the sauce for the onion strings ... SUCKED! It was bitter. I imean, REALLY bitter. It needs some tweaking. I opted for ketchup to finish off the onion strings. The staff? Totally cool! Very friendly group of workers. I will say, the place is a bit on the SMALL side. Had to wait more than 20 minutes for a table. Oh, that's 20 minutes AFTER my food was ready. So, there's that. But overall, great place, great experience, great food. If I find myself back in Chesapeake, I'll be back for sure! read more

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the aesthetic is great, but its overpriced, the milkshake was watered down, super greasy food, and there is no personality in there staff. Freddy's is far superior to this joke of a joint. read more

This is an update. Burgers were crispy and black on bottom. They got our order wrong 3 times. I swear I'm not exaggerating! 3x! My husband, my son, and I each got our burgers 15 mins apart. The fries were cold, super oily, and disgusting. My receipt shows I ordered at 6:11pm. I got my food at 7:20. To top it off, my burger was still wrong. The manager did not come out once to apologize. People started leaving in droves and I still tried to be polite. Now it's not so cut and dried because the first time I went there was a different manager and service and the food was great. read more

I happened to be looking for Firehouse Subs and a few doors down from there I ran into Smashburger on the day before Christmas Eve 2020. The lady behind the counter was perfect for the job...she described the burgers as I asked about them and she was so warm and kind. My receipt indicated her name is Kyla. I purchased the "Spicy Baja Double Smash". She was kind enough to offer me a small military discount as well. The burgers are small and there was almost no guacamole on it but I liked the heat from the jalapeño peppers. I've noticed the Hardees "Cheddar and Prime Rib Burger" is about $3 dollars cheaper, much larger, much tastier (actually seasoned) and even the bun is good. I'd have to say the service is great and the burgers are overpriced but there's quite a bit of variety. read more

Food was okay, but expensive for the portion size you get. Disappointed that they were not selling shakes, stated they stop serving shakes at 7:00pm and close at 8:00pm. A lot of signs about MUST wear a mask to enter, yet the cashier had hers half way down her face & the cook did not have one on. Restaurant was not the cleanest & just about every table was very wobbly. I'd rather go to shake shack or Red Robin for a burger. read more

My family and I come here a lot. Like, a lot. It's one of our favorite places to go because the food is always amazing. I love that they have Brussels sprouts on their menu and my husband is obsessed with the sweet potato smash fries. We came last week for dinner, after not eating there in the few weeks prior, and the customer service has taken a huge turn for the better! It was never bad, just mediocre, but fit for the type of place that it is. I was very impressed by their attentiveness on this visit last week and felt the need to comment on it. Whatever changes you've made recently, keep it up! I am much more apt to return to a place that also has great customer service than one that just has good food. Thank you! read more

The food was delicious. I got the mushroom truffle (forgot the correct name) but replaced the patty with a black bean burger. The Brussel sprouts are amazing. Everything is a little pricey and there are combos. We had two burgers, two sides and one drink and the total was $26-28. When we walked up to the register to place our order, We were greeted by Kyla. Told her to give us a second since we were still deciding. Then when we told her we're ready, she was daydreaming. We had to repeat "ok we're ready" 3 times in order to get her attention. So that wasn't very professional. read more

I came here to grab dinner with my girlfriend. The woman worker behind the counter was extremely rude to us because we weren't aware that it is one of few establishment still requiring masks. Meanwhile the cook behind her wasn't even wearing a mask. I didn't try the food and the sad part was I excited to try it but after that experience I won't be dining here now or ever. read more

Unfortunately this was just ok for me. I had a double cheeseburger with bacon, fries, onion rings and Brussel sprouts. The brussel sprouts are the best. The fries were not great but not bad, neither warm or cold. The onion rings were THIN and greasy. I honestly wouldn't be back but love them offer a healthy option. The best part was honestly the service. Just wish the food was just as good. read more

Service really nice!! Nice and clean but the food was good but a lot of salt on there brussels sprouts and tater tots other than that they are great!! Bean burger is amazing!! Go Vegan!!! read more

Better off going to Wendy's. Burger meat had no flavor. Bun was cold and soggy. Fries were ok. Onion rings were greasy. 40$ for 2 meals. I wouldn't go there again read more

Rude staff, greasy french fries, horribly dirty restaurant. I love a smash burger but this location is lacking.

Sssssssmmmmmaaaassssshhhh Burger Yes Yes Yes just a wonderful cooked burger!!! Burger, fries, vanilla shake

Pretty good upscale fast-food dine in place. My first time with my hungry Teens lol. Price went up pretty quickly. Watch what combos you purchase. Food was good. You can budget something in there. The service was great although busy. Employees were pleasent. I would come back. read more

Smashburger - Just a wall that doesn't have humans around it. - Burgers Near Me - Chesapeake, Virginia

I paid $10 for a double bacon smash burger that was extremely messy and the bun was soggy... paid $5 for a large fry. This place is a rip off and waste of money. McDonald's has better fries and more for less money. Wendy's has a better burger for a lot less money. Don't waste your time or money on this place. read more

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The burgers are delicious and the smash fries are a must! We use to go all the time especially when I was pregnant and craving a good burger! Now we do takeout! They package everything nicely and if you live a good distance from them and order out, just toss your fries in the air fryer for about 2-3 minutes! read more

Inaccurate, unhelpful service; great fries; variable-quality burgers; deceptive discount practices. I was excited to see a new burger and fries option in South Hampton Roads, as quality options have been limited, so I gave it three tries. On my first visit, I was pleasantly surprised by their app giving credit not only for the subtotal spent, but also tax paid, rounded up. The burger and fries were good, if not amazing, but the size a bit small. Second visit: I took a friend for the BOGO special they had. After both of us speaking at length with the cashier about using their app offer, I received my food without a problem. My burger tasted good. My friend did not receive his second burger; neither did his receipt show he ordered, nor did the two employees who came to talk to us fix his missing burger situation. Third visit: This time, the person who took our orders did enter the discount available that week correctly. However, for some reason none of the particulars of our burger order appeared on our receipts, as they had in previous visits. For a change, my friend received his order accurately, but my burger arrived with multiple incorrect ingredients I did not order. The cashier insisted I had ordered what I did not when I brought up my food and complained. My replacement burger was dry. When my corrected order arrived, the same cashier who brought it was silent, not making eye contact, not waiting to see if my order replacement was correct, neither asking nor saying anything. I try to be fair in my reviews, and emphasize food quality over other factors. But when the other factors - customer service, receipts, employee training / coordination - directly and consistently degrade food quality (and even quantity), I feel obligated to never visit this location again, and to share my experience with the yelp community so that other diners can make informed choices. read more

I placed an order for my husband (BBQ Cheddar Burger and sweet potato fries), myself (Mushroom & Swiss Burger with onion straws), and our toddler (kid's chicken strips and plain fries) for delivery. Everything was delicious. This was the best mushroom & Swiss burger I've had in a really long time. The onion straws I would probably not order for takeout again , because onion rings just don't travel well no matter where you order them from. But I don't fault the restaurant for that. They were still delicious and I ate them. And I'd totally order in person. Our toddler's chicken strips were also great. We will absolutely order again. read more

Got a strawberry milkshake = excellent! One of the best I've have. The burger and smash fries were great too but they were overpriced. Glad to see they do a military discount though! The employees, however, really seem like they hate their job and do not want to be there. They were on their phone when we walked in and didn't greet us. read more

This was our first time at Smashburger but it will not be the last. The food was fresh and yummy, one of the best burgers I've had in a while. I had the classic Smashburger with crispy brussel sprouts & my partner in crime had the triple bacon burger & fries. There's lots of options to choose from for your burger, beef, chicken, turkey & black bean with fresh toppings & a signature smash sauce. They even have coffee milkshakes. Like I said, we'll definitely be back! read more

Smashburger - Burgers Near Me - Chesapeake, Virginia

Not impressed. I arrived around 11:15 and no one was in line. There were 5 employees standing around shooting the ish. I approached the counter and after about 2 minutes, one came over to take my order. I ordered an avocado club burger, no bun with extra mayo. I asked if the sandwich could be wrapped in lettuce and she said no problem. Cool. I also ordered a crispy chicken avocado sandwich with no bun, wrapped in lettuce with extra mayo. I also got smash tots. Total before my $5 coupon, 24.91. So this place is pretty expensive. Both of my orders were to go. They came out fairly quickly. Get back to my office ready to smash (pun intended) only to find that they just threw everything into a bowl. So no lettuce wrap. And absolutely, positively, NO MAYONNAISE!!!!! No mayonnaise on either 'bowl'!! Totally disappointed. I don't know how it's possible that you weren't busy in ANY WAY and you still manage NOT to get my order correct when it's WRITTEN DOWN IN BLACK AND WHITE. So now I have a dry ass salad with a meat patty in the middle. Thanks. read more

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I spotted the sign as we were heading to another restaurant. My husband and I are burger aficionados. We were impressed. Good soda, right carbonation to syrup ratio. Good tea, just not sweetened. Milk shake was creamy thick and chocolatey. Fries were hot, crispy and tasty shoestring! The burgers were juicy and hot with a generous amount of toppings but not too much. This is definitely my new favorite! read more

Greasy, greasy, greasy. Definitely not worth the money. Too many other good burger places out there. A one and done for us.

Extremely overpriced. I ordered a burger, fries and milkshake for $18. The Milkshake actually cost more than the burger. It was good but not worth the money. read more

Smashburger - $6 milkshake - Burgers Near Me - Chesapeake, Virginia

I like burgers and love trying new spots; this was a pleasant find for sure. The inside was very clean and had a modern feel..not like a regular fast food joint. The menu has plenty of options and you can create your own. This place offers a selection of beers and they serve it in a frozen mug (big plus). You don't throw away your trash as the staff walks through to clean up your table price point matches what you get. Will be back to try another read more

No other food I can think of sparks more debate, more controversy than the beloved burger....and so to decide to enter this race takes immense courage or incredible stupidity or an undeniably bomber ass burger. Think about it, name something else out there in the universe that takes so little work and almost always taste better cooking it yourself. These fakers certainly didn't get it done...not by a long shot. RUN AWAY AS FAST AS YOU CAN!THIS PLACE IS A SCAM! It is a heartless franchise opportunity masquerading as my favorite thing in the whole wide world - the all American burger joint. The fact that I was an Andrew Jackson lighter just to have lunch with my son should be against the law. To bid the same Andrew Jackson adieu for 2 bunk a$$ burgers, 1 melodramatically described large fry, and a large coke should be an indictable offense. And neither one of us got any f$cking bacon! What the heck?! To top it all of we were served by the most ignorant cashier that evidently was offended that I had a question....since my son is allergic to eggs, I inquired about substitutes to the egg bun. To which her response was there were no substitutes and the bun contained no eggs. I can confirm that this is flat out WRONG. How could someone be so grossly negligent? The cash register had more of a conscious than the donkey working behind it. How the? And this lame excuse for a burger? I ordered the "big" and it was far from. It was obvious that the patty was smashed way too much because there was more burger outside of the bun rather than between it. Not that it mattered much, cause I've had hotdogs that brought more flavor than these patties, which were sandwiched between a superfluously described bun topped with those ridiculously large and unruly lettuce leafs. Really? Look I understand that this may review may be a bit hyperbolic (except for the part about the jerk at the counter) but believe me when I tell you, this place isn't worth the money they charge you. It isn't worth the change you get back when you give up that twenty. Last time I was this disappointed, this angry was when I rented that limo and hotel room before my prom date told me that we were "just friends...." read more

There were a lot of people hyping up the flavors for SmashBurger, and how tasty it is. Their burgers were not good what so ever. This little burger joint was not anything to remember, or anything I would want to come back to. I will be sticking to going to FiveGuys, Elevated Burger, or even Steak N' Shake. read more

It gave me food poisoning. I legit just got into town, was gonna have dinner and get ready for my first day at my new base and was late due to all the puking. (This was Sunday night.) read more

We were lucky to be invited to the opening night for friends and family. I've been dying for a new burger option in the area, sorry 5 Guys but you just don't cut it! SmashBurger on the other hand hit the spot like you wouldn't believe! Burger and toppings was fresh and delicious, fries were crispy perfection. If you're trying to decide between the fires and haystack onions you can't go wrong with either, but the haystacks are especially delicious! Stop in, grab dinner and enjoy, you won't regret it! read more

I tried this place in San Diego and it was really good. This location in greenbrier is new so I wanted to give it a try. The staff was friendly and attentive. When you order they give you a number to put at your table and the staff delivers your food to you. They will also help clear your table as well. I got the classic smash burger and that was pretty good. I also ordered the smash fries. I thought the smash fries could use more olive oil, rosemary, and garlic like they claim to have in it. It tasted more like regular fries. Since this place is new I'll give them the benefit of the doubt and hope that they are still working on it. read more

Smashburger - Classic burger with smash fries - Burgers Near Me - Chesapeake, Virginia

I'm not a big fan of burgers but this restaurant has great burgers and sandwiches. I wish they had more tables or the place were a little bit Bigger. It's not very comfortable when you have a baby and need that extra space. Other than that, service and food are great. read more

Great customer service they go above and beyond! I order the wrong burger but they were so understanding and corrected the issue!

I did not realize "SmashBurger" meant smash my burger then wrap it in a wrapper like a tootsie roll. I've been here once or maybe twice since they've opened and it was not very good, plus they got our order wrong, so we never went back. The only reason I stopped by tonight was because we got a coupon in the mail for a buy 1 get 1 free entree. The food is definitely over priced for what you get. The employees all look unhappy and tired. I won't be back...for real this time! Boy am I a sucker for coupons though!! read more

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Went here twice. First time around I ordered the classic burger and my daughter ordered something else. I also ordered large fries. I didn't order a combo since it was more than $4 extra for fried and a drink. Food came out relatively quick. The burgers were just ok. My daughter and I both thought 5 Guys tastes better. It was a little disappointing because I was craving a burger that night and what I got did not satisfy my craving. It was kind of like eating at steak and shake but like 3 times more expensive. Our second visit was a hot mess. We placed our order and didn't get our food for over a half and hour. I was about to ask for a refund and go somewhere else to eat but they said our food was at the window and just about ready to bring out. So we waited a little more. I ordered a specialty burger with the larger portion of beef patty. Again I was disappointed. The beef patty was smashed thin and crispy so it was larger than the bun. I was hoping for a big juicy burger but got a thin crispy one instead. read more

Second time back here, still as delicious as the first time coming. It's always packed in here, few tables and seats ,the space itself isn't big. The line is always to the door, so if your willing to wait 10 minutes to order and spend a penny for a good burger this is your place! It's comparable to 5 guys burgers but it's different with the toppings and they have chicken sandwich's. We created our own burger, I got 5oz cheeseburger, bacon, fried egg with their "SmashBurger sauce" with smash fries. Second burger is a bacon avocado cheeseburger with smash fries(rosemary garlic fries) read more

Smashburger - Burgers Near Me - Chesapeake, Virginia

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I so badly wanted to like this place. I mean, I don't dislike it, but for the hype, it wasn't all that. We ended up eating here a few days after its grand opening, and there was still a bit of wait, which was fine. We understood. The service was good... the food was good. Nothing to go gaga over. The burger just didn't do it for me... it was just plain. The sweet potato fries and smashfries were good. Meh. It was good. Not a place I'd go out of my way to come back to though. read more

Yuck! Bland burger, chicken breast was so thin the breast was folded over on itself. Super expensive and gross. Bring a fly swatter! Dining area was empty for a reason. read more

Worst staff imaginable. Walked in all employees are on their phones with their backs turned from the register, I go unnoticed for 3 min. Order is prepared and one of the burgers comes with smash sauce, I had asked for no smash sauce. I return the burger in a very neutral tone and say thank you. A few minutes goes by and the cook comes from the kitchen out to my seat and confronts me that I am wrong and there is no smash sauce. I asked, what is that yellow sauce under the ketchup? The reply was, I don't know but I will remake it for you anyway. Everyone in the restaurant is now looking at me like wtf. He later explain that it's the melted cheese. I considered this before I requested a new burger, but the now questionable sauce is under the ketchup and the cheese is under a very wide piece of lettuce. So yeah rude staff, rude cook, burgers are great as long as they get your order correct. Other times I have been here they closed down the inside tables 2 hours before closing time and sometimes they close an hour earlier then their posted times. I will not be coming back to this specific smash burger due to its toxic staff. read more