Doing a burger comparison today and wanted to compare smashburger and Freddie's... Order the Classic Smash with the scorching hot fries... The burger was great, juicy, and nicely flavored. All the ingredients were fresh and the quality of the burger was on top compared to other fat good burgers. I love the fries here because they are the skinny fries which ensures that are crispy.. tried the Scorching hot this time and to honest was not too impressed.. it was an oily sauce that didn't have much flavor and was between mild and medium on the heat scale.. The best spicy fries that Smashburger had was the ones they had in Houston texas a few years ago.. the fries were coated with a dry salty seasoning which really made the fries pop out, when compared to the oily ones they have now.... Back to my burger match.. Smashburger clearly wins when it comes to the burger itself.... Compared to the plain dry burger I had at Freddy's. Highly recommend if you are looking for a juicy burger and you want something a little better than the standard fast food places like Wendy's, McDonald's, Burger King, etc ... read more

Food is normal smash burger you know what you're getting staff was rude as hell. When I came in I said good afternoon how are you as I was the only customer in the place, she looked me dead in the eyes and said nothing. I then saw the new special brisket bacon double and said hey how's the brisket here. The response I don't know what do you want to eat. Then once I placed my order she sat at a chair next to me and just scrolled through her phone??? Just a super weird experience 2/10 customer service would go to any of the other locations but here again. read more

Why is the burger SALTY AS FUCK??? One bite, instant spit take, damn near drunk a whole bottle of water just to wash all the salt down off the burger. read more

Smashburger - Couldn't even eat anymore, that one bite alone tasted like i poured 1/3 cup of salt in my mouth. - Burgers Near Me - Chesapeake, Virginia

They have the BOGO deal right now so we decided to swing through it was actually a really good deal especially with the military discount applied. Nice inexpensive meal for two especially when I eat like a bird so all I wanted was a burger. read more

Smashburger - Can you say burger saladWHERES THE BEEF???? - Burgers Near Me - Chesapeake, Virginia

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First time visiting Smashburger and I have to say they make a really good burger. They don't have combo meals so everything must be ordered separately, which can boost your bill up quickly since most of their burgers are around $10. They do have a couple of basic burgers at $6. It's self serve at the front counter, but they bring the food to your table. Self serve drink station also; not a lot of options on drinks. Nice inside with several tables. Plenty of parking outside. read more

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I ordered from this location on grubhub and they forgot the burger. How do you forget the burger when you're literally a burger place?? Also the shrimp basket is not worth $20 it's so small. It wasn't even that big of an order. read more

Smashburger - Burgers Near Me - Chesapeake, Virginia

Burgers aren't even mediocre they are just nasty. The "world famous" sauce is a bad knock off Mac sauce that taste like they added cinnamon to it yuck! And the fries.... Don't even get me started. Soggy greasy! Never again read more

I wish Chesapeake had better burger places, but Smashburger is the closest thing to Shake Shack. So, we cave for it every now and again. The service is absolutely terrible; they are slow, there are always new workers, and never a manager on site. The food is greasy and the burgers are consistently overdone. The fries are wimpy and the tater tots just drip with grease. I think I've just written a review that convinces me to drive all the way to Shake Shack from now on. read more

40 dollars for 2 small burger meals. Fast food at its worst. The building was dirty. Ice maker was broke so only got 6 ice cubes. No thank you, no delivery of food. Building was very cold. read more

It was my first time going in there today and I was excited for a Smashburger. I gave my order and I asked for my fries to be cooked well done. After receiving the order and walking outside immediately and getting in the car, my fries weren't even warm. So God knows how long they've been sitting underneath the heating lamp. Then came the disappointment from the chili I ordered. The container was less than half full. The only high point was the Smashburger itself. read more

Smashburger - Sadly, this was my container of chili from Smashburger. I got exactly 5 spoonfuls out of it. - Burgers Near Me - Chesapeake, Virginia

Did not receive a marker when I placed and order so they didn't know where I was seated also had to ask for a water cup twice. The food was just ok. read more

It's a fast food cozy place with amazing tasting burgers. Everyone should try it. Especially if you're in the mood to not make your own. read more

Expensive burgers but the sauce is pretty good. Had to eat outside because there was no place to sit but thankfully it was nice any way love the ambiance. read more

Paid 40$ for food for two, just two burgers and fries. No one called out our order, and when we figured out that we would have to go up and ask for it we had to wait over 5 minutes to get to talk to someone. Food was cold when we got it. read more

So I ordered take out via Postmates - the food for 4 was about $65- order was not processed as requested - the kids burger was too hard to eat - onion straws were salty - all the food was in one bag smashed together the kids food wasn't in their own bag. We were missing extra sauce, an order of fries and the milk shake. The presentation of the food was not good for $65 worth of food. My burger was greasy and burger was dry. I had smash burger for the first time in California it was amazing the atmosphere was beautiful and I've been trying to recreate that again this missed the mark. read more

Smashburger - Receipt proof of purchase - Burgers Near Me - Chesapeake, Virginia

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The staff was very rude and unprofessional, the sides are swimming in grease. I ordered the fried Brusselssprouts and the container wasn't full and a puddle of greese was in the bottom of the to go container. Everything is over priced and the restaurant is dirty. The trash was over flowing, the tables were dirty and the floors where greasy. The staff obviously just doesn't care. This was not rush hour and if so I dont understand why 2 of the female employees were very busy texting on there cell phones and treating the customers like they were bothering them. It was like they forgot they were at work. Won't go back. read more

I walked in and was excited to try their signature burger the S'Mac and Cheeseburger. They said "we aren't serving that " My husband went and ordered his burger and got the same answer. The staff member taking my order was distracted and was looking behind us the whole time which was uncomfortable. We finally picked something they had , phew! I got the mushroom Swiss burger and garlic tots, onion rings and wings . Burger was good, yummy sauce on that Swiss burger. Onion rings are that super thin type which I loved ! Facilities were not clean , the entrance and outdoor patio was covered in garbage, trash can was overflowing inside. Very disappointed in my experience at Smashburger. read more

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The food have it there one time the food taste pretty well as you know so next time I might try something different but what I had at that time was pretty well so I recommend this to somebody that like that type of food smash burgers and they were tasty so have a good day. read more

Service was not great. The attitude of the cashier was dismissive. The dining area still had trays from previous customers and no attempt was made to clean the area during my 20 minute wait. read more

Amazing place with incredible bartenders. Ask for SYDNEI!!!! SHE IS THE BEST..Great food and great atmosphere.

I've been to this location a few times, and this is for my most recent visit. I ordered the S'mac n cheese double smash burger with smash fries, which totalled $17 after tax. The food didn't come out super fast but also wasn't too long - approximately 10 minute wait with 2 orders ahead of me. The burger itself was good. The char from a smash patty just gives it the best texture and flavor compared to other burger places imo. My problem this time was the smash fries. I know it gets tossed in olive oil and herbs, but my fries were absolutely soaked and not crispy. It was just too oily. Another issue that I've encountered multiple times at this location was the shortage of trash cans. I only saw the small one built into the soda machine counter. read more

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Slowest service ever! Very short staffed over the weekend & right now for Lunch on a week day!! There's no manager here to help the girl at the front who's new/second shift...they need to be prepared for a lunch rush & saw several people walk out so they definitely are losing business!! read more

Prices are ridiculous. We got a double, a single, one order of tots and two drinks and it cost $35.22 before tip. That is insane! Is this stuff made from Kobe beef? Super greasy burger. Tots way overcooked. Coca-Cola was not good. Check the picture to see the burger I was served. See the tomato on my burger and it was swimming in mayonnaise. It gave me heartburn. We won't be back again. read more

Smashburger - Smash Burger double bacon smash. One thin slice of Roma tomato. - Burgers Near Me - Chesapeake, Virginia

Epic fail!! Oh my, how can you screw up Brussel Sprouts! Being a vegan, I opted for JUST the Brussel sprouts as my meal. My husband got a burger and rosemary/garlic fries. I don't even want to waste my review on his meal...check out my pics. There was so much grease IN the fried Brussel sprouts, it soaked through the brown bag, all the napkins in the bag, and pooled on the table!! As much as I wanted to eat them, the thought of spooning tablespoon upon tablespoon of canola oil in my mouth sickened me. Epic, epic fail. read more

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The food was satisfactory, nothing that would make me wanna run there or anything special, but good. The staff were helpful when we ordered. read more

No TP in the rest room!! Yet another restaurant that the TP is out. What do the employees use?!? SMH

This is a great, low key burger spot. They have plenty of protein (like grilled or fried chicken, turkey or beef burgers or black bean) and topping options and great side options. My personal favorite is the brussel sprouts! The dessert menu is full of delicious milkshakes with classic and seasonal flavors. The wait is not too long and they have dining or takeout. My only issue is sometimes the people working at the cash register are a bit rude but the food itself is yummy. read more

The store was very dirty and the workers weren't doing anything to make it cleaner it made me not want to eat there

Save time and money, JUST GO TO COOK OUT! I learned this Sunday after our 1st and likely last SmashBurger visit revealed overhyped "fast" food quality with bad service at 2x price and wait. There was no line but also no greeting or offer to assist from register employee. "Hey it's our first time." *crickets*. "What comes on the KidSmash," she replies "what normally comes on a burger." Um, as the PAYING CUSTOMER made to feel bad for asking questions, like being there is an inconvenience, my first instinct is "bye Felicia." I relented bc it was Sunday ("WWJD") and I didn't have loaves/fish to multiply... 2 kid's meals ($6 ea) + 3 regular smash combos ($9 ea, 2 w/ shake upgrades) totaled $53! Dang. Food arrived in waves. Kids finished their meals before shakes came. Burgers were warm but nothing to write home about. Shoestring fries weren't bad. I was overcharged for Brussel sprouts which had a nice char but were very salty. Shared parking lot, signage, easily navigable store entry and restrooms were all fine BUT food quality/portions don't merit price-point. read more

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Got the truffle mushroom burger with smash tots. Honestly Id rather go for the regular tots cause the seasoning on the smash tots was a bit too much for me. I also got the peanut butter shake which was super yummy! They also have a reward system if you find yourself going here often read more

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Not the first time I've had a problem with this store, thought I'd give them the benefit of the doubt and try it a few more times. Food took over an hour and all I ordered was a burger and tots. Staff could care less that everyone was standing waiting for their food. I would expect some mind blowing experience for that long of a wait, but it was just a typical burger. Wendy's could compete. Surely once my order was ready we at least get a "sorry for the wait", but no. Not worth the time or money, you'll only leave pissed off. read more

Food was good. Ashley was lovely and recommended the classic chicken smash which I enjoyed, as it was my first time. Food came out hot and fast. Quiet dinning area. Would repeat. read more

I went one time when they first opened. I have not been back. The burger was over cooked and not juicy. A burger needs to be juicy not greasy. I don't remember what fries were like. You can go to Yard House and get the best 1/2 lb burger and fries for $14,99. Also, they will substitute the fries for a huge regular salad or Caesar Salad. No mess to clean up and service is always top notch. And these places where you order always want a tip even though you are walking up to the Counter and getting it yourself(self serve). Go out to Yardhouse and get a real burger. read more

Mooyah was our go-to place, but since they have closed locations, we decided to try Smashburger (we don't bother with 5-Guys anymore, we'd go to Wendy's first). Anyway, I was surprised how good my burger was, not the best I've ever had, but I'd give it an 7.5/10. The fries were ok, maybe 6/10. However, the worst thing was the gluten free bun. DON'T ORDER IT! I literally couldn't eat mine, every time I picked up my burger it fell apart, plus it was completely tasteless. So next time I'll get mine in a lettuce wrap. The manager was nice enough to come around and ask if things were ok and we got a $5 coupon for our next visit. read more

Burger was absolutely delicious...I took my grandson and he can't stop talking about it.

This place was recommended by my older brother. He talked this place up, so we had high expectations. We enter the establishment and the cashiers look like they don't want to be here. LeAnn was pretty unpleasant. She blank stares at me and never gave me a greeting, so I say hello and start awkwardly ordering. When I offer her my card to pay, she just points to the computer where I swipe it myself. Ohhhkay. I did a craft your own burger, which isn't terrible, but I did pay extra for the cheese and bacon. I also order their coffee shake to share. My husband and younger brother were simple and both got the Triple Double burgers. I was feeling really annoyed after my experience with LeAnn, but then came Gage. He was friendly, polite, and helpful. He was the one who brought out the shake first and gave us the extra. He was also the one who brought out our food and made sure we were good to go before leaving. He even *gasp* smiled. When we started eating, the only weird thing was when I went to bite my beef burger, it smelt like I was eating a hotdog. I rarely ask my husband if he wants a bite of my food, but it was too bizarre not to share lol. In any case, the food wasn't baaad, but I'm disappointed my brother hyped it up so much. I felt like it was a regular ole burger with some fries. read more

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Okay, is there something I'm missing in regards to SmashBurger? I've heard people rave about them, but after my first visit I wasn't blown away. Their concept is similar to Five Guys and Mooyah, but if forced to rank them SmashBurger would place third amongst them. At this point when I come across a burger joint I haven't tried before I tend to think big. Appetites across the country are hearty and burger joints not only have to push out tasty food but also go big with the portions. So what I had in mind for SmashBurger lined up with Five Guys and Mooyah. The reality, though, didn't meet my expectation, at least not when it comes to size. For nearly $14 I was given 6 oz. burger, fries and a fountain drink. That's pretty expensive considering the burger is just over 1/3 lb. And 6 oz. is their large! I found that to be disappointing, but I still have to try their food. The wait for my food took a bit, and my friend and I noticed some of the patrons were waiting a long time, too (we came in right as the dinner rush began). One family was visibly upset, and the dad had to resort to walking to the counter with his receipt and table number stand to get his food. As for me, I dined with a buddy but our food didn't arrive at the same time. Mine showed up first, and at first glance my truffle mushroom swiss looked awesome. But alas, there was a glitch. I noticed, laying oh so comfortably on the top bun, a "nice" thick black hair which must've fallen from the scalp of the person who delivered my food. My buddy noticed it, too - it was just chillin'. Nope! Not touching that jank! But dammit, I forgot to take a pic of it! I took my order back to the register and I had to wait a little because the girl at the register was taking a customer's order. She was observant enough to get the expo person's attention for me, and when I showed her the burger she quickly told me she'd replace it. To be honest, that situation was handled well, but the interesting thing is TWO replacement burgers showed up! The first runner came with only a burger, and after he said it was the replacement I thanked him and asked if my fries were coming soon. He said, "Yes," I was cool with that and decided to wait. My buddy's order arrived, then after that another employee showed up with my fries - but another burger was with them! I gave her a puzzled look and gestured to her to go ahead and take one of the burgers back, but she shrugged her shoulders and said, "Eh, don't worry about it." Two burgers for the price of one works for me, but that situation informed me that communication is lacking. It's either that or they have a policy of replacing bad food with two good ones! Finally, I try my burger and admittedly it's tasty. Truffles in anything is delicious and it worked very well with the crimini mushrooms and swiss cheese. The egg bun is a nice touch, too, so taste gets high scores from me. Although my experience wasn't as memorable (i.e., calamitous) as Maria G.'s, I think my visit lines up best with Joe D.'s, Gabriel D.'s and Xerxes N.'s. This location's staff has some growing pains to overcome, and they'll work it out in time. The big worry is whether or not diners will wait around for them to get organized. But ultimately they cannot control the size of their food. And since I believe their price points aren't justified, they're going to have a difficult time competing with other upscale-casual burger joints. JV read more

Smashburger - TRUFFLE MUSHROOM SWISS - with sautéed crimini mushrooms & truffle mayo on an egg bun. - Burgers Near Me - Chesapeake, Virginia

Really glad they finally opened one down here, so close to home too! However, I wish there was more parking, that location is such a busy area. They burgers are always delicious. We love the twin cities burger and the old dominion burger. I love that they have so many add on toppings available as well! Their smash fries are better good. But they literally give you less than a handful. For the amount you're paying, which is premium (15-20 for a meal), you'd think they wouldn't skimp out on the fries so much. Been here about five times since they opened. The burgers are good enough to keep me coming back. But they need to kick it up a notch if they have customers paying this much. Gimme more fries! The workers there are really nice, especially the ones that run out the food and check on your meal. 5/5 for them! The associates at the register could use a smile once in awhile though. read more

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I was excited. I visited my first Smashburger in California. It was great so I was looking forward to eating here. We ordered a double decker cheeseburger combo and a chicken avocado club blt combo. Our total was around 22 dollars. We were greeted by a nice cashier who made us feel great aboit stopping in. The restaurant was decorated to appeal to a burger lover seeking more than McDs. The dining area staff checked in with us frequently that was nice. The restaurant was clean. The food was so basic. The double burger was tasteless. The presentation was better than the actual food. Cute mear without a hint of flavor. The smash mouth fries were good. Straight, skinny and slightly overcooked potatoes. The chicken avocado blt club featured a twice cooked breast with burnt edges, the av]I] ocado pieces had brownish lines running through it and it was lumped onto one side of the sandwich, and the bacon was burnt. Bummer! read more

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I had seen a video online about smashed burgers, so I decided to try this chain. The only one is at Greenbriar in the old Starbucks location. The first thing I noticed walking in was a paper sign about salads not being available due to e-coli. Ew, but thanks for letting know before asking for one. There was a paper menu on the register that didn't have prices, and 2 of the 4 menu screens were out, where the prices were. This was kind of frustrating but the staff said they could look up how much stuff was. I eventually ordered a single cheeseburger with fries and a drink. It was $10.47. I sat down and found many of the tables had ragged napkins stuck under the legs. My table was not wobbly, but the people next to me struggled with a wobbly one. The other table had eaten food on it. Evidently you don't throw your trash away, there's no trash cans except a tiny hole by the drink fountain. Staff is supposed to come by and bus the table. They need to remember to clean the seats, the booth had fries stuck on them. My food arrived pretty fast, right at 6 minutes. The fries were good, if a bit like McDonald's. The burger was tolerable, it didn't taste like much. They were generous with the toppings but that didn't save a bland burger. The tray came out to me sloppy, this mayo/mustard stuff they put on the bun was smeared on top the bun, the fry container, and the tray. Unfortunately Smashburger didn't have anything to stand out. I've got no intention of trying it again. read more

Smashburger - Single cheese burger - Burgers Near Me - Chesapeake, Virginia

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