During a recent visit to your establishment, I observed an operational dynamic that I felt warranted bringing to your attention. I noted one of your team members, a male employee with blonde hair/ man bun , who appeared to be diligently managing the sandwich preparation station. He was working alongside two female colleagues. My observation indicated significant challenges in team coordination and task fulfillment. The employee at the sandwich station repeatedly made requests for essential components, specifically bread and the initiation of fry orders, which seemed to be consistently overlooked or delayed by his two colleagues. This apparent lack of responsiveness directly impeded his ability to efficiently assemble orders, leading to noticeable disruptions in the workflow and affecting the overall pace of service at that station. It conveyed the impression of either a considerable communication breakdown or a lack of familiarity with standard operational procedures among the two supporting staff members. This situation appeared to place an undue burden on the primary sandwich maker, whose productivity was visibly hampered by the unfulfilled prerequisite tasks. I wanted to provide this feedback as it appeared to create an environment of inefficiency during my visit. read more

Consistently a good spot for a hot sammy. Yes, a bit pricey, but % of the funds go to a great cause! That's why I love supporting firehouse. Don't waste your money at a subway. This restaurant is always clean, good vibes, and the workers are very polite. Service is typically slow but that makes sense because they make the subs fresh and they need to make em hot. Idk his name, but the main guy has been in here every time and he's always locked in, gets the job done, and never screws up. Highly recommend this spot if you want a fast food sammy! read more

Firehouse Subs - Spicy Cajun chicken sub, chips, fountain soda! - Fast Food Near Me - Chesapeake, Virginia

Unfortunately, I had been looking forward to having a sub from this establishment because I love sandwiches. My experience was mediocre. I came in to use the BOGO offer for Teacher Appreciation Week I heard about but was told it didn't exist. I was hungry so I decided to use the offer on the app for 2 for $20. The offerings were meager. I wanted the Steak and Cheese but that wasn't an option. I have never eaten at Firehouse Subs and I will not again. Customer service was sub par. I asked many questions, one of which was whether I'd have to use the app to get the offer, why not let me know I'd have to pick it up at the mobile pickup area. The staff helped 4 customers and I waited and waited. I finally asked where my order was and they told me it was in the mobile pickup area. Ive worked in restaurants before, if a customer is waiting, you make them as comfortable as possible. No wonder the place was barely occupied. read more

If you are black or outwardly gay, do not order from this firehouse when "Rachel" is working. She's an older white woman with neck length grey hair and is a nasty person! I ordered my food through DoorDash and went to go pick it up. She refused to give it to me and kept saying "she didn't see an order placed for me." Once I threatened to call corporate, she magically found my sandwich which was behind the counter the whole time bagged and ready to go. Management needs to let this woman go. She's bad for business!!! read more

Sorry, but in comparison to other Firehouse Subs this location leaves quite a bit to be desired. Ordered 2 subs for pickup, and while they were on time. (the place was empty), the bread was not toasted, subs were not even warm, smeared with excessive mayo, and very skimpy on ingredients.. well below the standard. the staff were friendly, and the place is clean, but those are tablestakes. the sub value is poor. read more

I was pleasantly surprised, the sandwiches were Seriously good...I ordered the Firehouse Steak and Cheese, while my wife ordered the New York Steamer (Corned beef and Pastrami) we swapped halves. read more

Our office has subs once or twice a week & this used to be the place. Not so much currently. Subpar. Jersey Mikes & Zeros are better options. read more

Staff was polite and efficient. Ordered the "hook and ladder". Enjoyed the flavor, and ample portion. I like that the chain donates to public safety organizations too. read more

Firehouse Subs - Fast Food Near Me - Chesapeake, Virginia

See all

First ever visit at this location and the first of any Firehouse in many years. Came here for a late lunch with my husband. I got a medium Sweet and Spicy Meatball and it was perfection! Burned my lip a bit because I couldn't wait to dig in. Ha! I definitely look forward to enjoying this again. Also - everyone was truly friendly and service was super fast. read more

Firehouse Subs - Sweet and Spicy Meatball - Fast Food Near Me - Chesapeake, Virginia

I've only had but amazing experiences here! I LOVE the Steamer sandwich! The employees are really passionate about what their doing! Love me some Firehouse!! read more

Seriously Firehouse subs, whose making your postmate subs for delivery? Chimpanzees? This is absolutely disgusting. 22 minutes for delivery was completely fine by me but broken and ripped soggy bread with lettuce that had already g bad on it...very disappointed. I want my money back. read more

Firehouse Subs - This is what is "acceptable" to deliver from firehouse subs through Postmates...soggy bread with finger prints in it and bad lettuce. - Fast Food Near Me - Chesapeake, Virginia

See all

I should've followed my instincts and went by what the reviews said, this whole experience was trash . The customer service could've been better , lady at the register seemed like she didn't even want to be there and got my order wrong . Fine , that's not even my issue . Let's talk about the dry ass sandwich which I was given . Just Terrible read more

Firehouse Subs - Sandwich - Fast Food Near Me - Chesapeake, Virginia

Had a good time at this Firehouse subs while I was visiting. Employees were respectful and the food was great. Sorry losers and haters but this Firehouse subs is one of the greatest. And you all know it! read more

Overpriced, the crispy pepperoni pizza sub is not crispy and has cold tomato sauce that's complete trash on it. Could have gotten an entire actual pizza for the price read more

My family are big fans of Firehouse Subs. Unfortunately, this location has got to be one of the worst if not the worst Firehouse Subs we've ever been to. We came on Tuesday night, and had some problems with the food that we took home. I tried calling on the phone a few times and never got an answer. Today I went in and tried to talk to the owner or manager, not sure which one he is. He refused to talk to me. Although it's not my first time being here, this is my first check in to this place on Yelp and it will definitely be my last. If you want to have Firehouse Subs, go to the one on Indian River Rd. they understand customer service. read more

Firehouse Subs - Among numerous other problems with our order, my daughter's brownie was literally rock hard. She tried to bite it and got hurt. - Fast Food Near Me - Chesapeake, Virginia

Want a great sandwich? This is where you can get one. I've had a hit and miss experience with FH Subs at another location and had pretty much written them off because of it. However a friend convinced me to give them one more try and I picked this location as it was close to work. The Sandwich? I had the one called 'The Steamer'. Yes I know, with a name like that there's some serious potential for a dirty joke here.... :) All that aside, this was an excellent sandwich. It comes with Corned Beef Brisket and Pastrami with melted Provolone. Then Mayo, Mustard and Italian Dressing on your choice of Wheat or White bread. This sandwich is the bomb! The staff was excellent and the restaurant was impeccably clean. Kudo's to FH for an excellent experience and I'll definitely return. read more

See all

Very slow service, and quiet pricey for how much you are actually given. One person working the register, and making sandwiches at 115pm on a weekday? Spending $18 for just 2 subs? $18 can get you MUCH MORE food for your money than in here. read more

Firehouse Subs - Hot sauce anyone? - Fast Food Near Me - Chesapeake, Virginia

Well, I think after this visit to FHS I should just stop while I'm ahead. I've had not so great service at the one in VB and my visit this morning could have ended up poorly. The guy working was nice, ordering went smoothly and he seemed to understand my request however there was one glitch that I noticed as he was getting ready to prepare my food. He had on gloves and put the bun in the toaster oven, so far so good, but then he picked up a dirty rag and was wiping the counter and picked up a hot tray, emptied it and then used that same rag to wipe the same counter as my bun was almost done (didn't mean to rhyme). He then went for my bun!!! Nooooo!!!! And with those same gloves that were now contaminated with germs and bacteria. Are you kidding me!! I hurried up and interjected and asked him to change his gloves. He did and all was well but I don't get why people think if you have on gloves that it automatically gives one a super power that shields away germs...gloves don't work that way. If you handle nasty stuff with gloves...that nasty stuff is now on the gloves. I felt 3 stars was plenty because even though he almost made me sick he did make the sub as requested and until I called him out on a health code violation he was nice. read more

This was a Great place to grab a Sub today! Wonderful customer service, very clean, and fresh food. I read in a previous comment there were flies and nasty stuff by the meat. I didn't observe this area so I can't comment in reference to that. I did notice a gentlemen cleaning the entire time my family and I were there (walls,baseboards, sweeping,etc.). The only thing I didn't like is he began sweeping near me while I was eating (he moved quickly though). I loved my free birthday Sub I had to download the app to utilize the promotion for the free sub, but it was quick and easy! They also had a sign on the door hiring so maybe more good changes are to come. My son also said please add just jalapeño chips because he didn't like/want jalapeño cheddar GREAT FOOD though read more

Firehouse Subs - Pic of the chips and menu board - Fast Food Near Me - Chesapeake, Virginia

Overpriced sandwich for the size and the workers all have a bad attitude. I tried this place after not having it for a few years and I knew I should've stayed away. read more

Good subs at Firehouse. Friendly staff, good service. My favorites are the Engineer and the Hero! read more

Firehouse Subs - The Hero - Fast Food Near Me - Chesapeake, Virginia

Really good sandwiches and salads. They were toasted which always gives a nice touch. The prices were reasonable. Service was fast and they had lots of options. The reason I'm only giving 3 stars is the women's rest room was so dirty I wouldn't let my daughter use it. I've been to some pretty gross gas stations on road trips and this place was pretty comparable. Please take a look at this because it was bad. read more

Best meatball subs I've EVER had!!!! They have an arsenal of different pepper sauces to put onto your sub!!!! There are no Firehouse Subs near me here in North Chicago... so I've been feenin' for a turkey sub from this place for a long ass time. Why 5 stars you still may wonder!?!? Because the turkey sub is a fuckin' 5 star sub!!! They could make this same sandwich in the middle of a toilet that sits on the burnt edge of Hell and I'd still give it 5 stars!!! read more

Staff were not very helpful. Talking crap to each other and cussing in front of customers. And they didn't even make the sandwiches correctly. Asked for everything on a sandwich and when I got home and opened the box it was just meat mayo and mustard on bread..... Save yourself the wait and the bad service/ food.... read more

When I door dash i always come in here and this was my first time trying them and omg it was soo good

Worst customer service ever! Employees seem to have zero training on how to greet and talk to customers. Ordered a large sub only to come home and find a small one instead!!!! read more

When is it ever cool to see employees off the clock come in and get free drinks just because they were in the neighborhood. Personally I think it's rude and a form of stealing from your employer. But who am I to judge I live out of town and just visiting. Other than that the sub was good and freshly made to my liking. read more

Very disappointed with visit to this location today. I ordered Firehouse Steak & Cheese™ Sautéed steak, melted provolone, sautéed onions and bell peppers, mayo, and deli mustard. I ordered this as a small sandwich without the mayo and mustard and paid .30 extra to add mushrooms. Cost was $4.99. The roll was a 1/4 size of their sub roll, about 3" long. Few pieces of chopped up "steakems", 2 slivers of sauteed onions, peppers were chopped cold, not sauteed, and they forgot the mushrooms. Went back up to counter since they forgot the mushrooms, I told him he forgot the mushrooms and I said "when you mean small, you mean really small", referring to the ridiculous size of the sandwich. His response was "Yeah", no apology or anything. This is NOT worth $4.99, rip off!! Will not be back!! read more

I'll give this 2 because the subs are good. However the manager had a nasty attitude. The employee's are rude, and have no care that they messed up your order. Wow. Will never eat in again. If I ever eat there again, it will be delivery! read more

Super friendly staff! Was greeted with a very cheerful " Welcome to Firehouse!" And big smiles. Really made my day. The food was great! And the place was clean even though it was in the middle of a busy lunch rush. I've been here I. The past but it seams there must have been a big change in staff. I'll definitely be in more often. read more

Warning! Unsanitary. ..went in for lunch yesterday and worse mistake. Took them forever to make my sandwich. While standing there the person kept touching their hair and face with the gloves on while making my sandwich, to make it worse..I noticed tons of flies around the meats and cheeses and brought it to their attention and was told "yea I know". I was so grossed out I told them nevermind! This location is easy to bypass due to a poor location and the cleanliness of this location is by no means up to par! The staff has an "I don't care attitude" and the tables and floors were dirty. Next time I will try Subway! Avoid if you can!!!! read more

This location they weren't even that busy and the restaurant seemed dirty and not kept up with. The only good thing this location had was the fire hats for my little dude. Not very personal staff here read more

One of my favorite places, never had a sub from here that wasn't delicious! My favorite is the New York Steamer but I like all of them. The meatball is one of the best I have ever had! The online ordering process could be better, but that's a minor quibble. Not as convenient as the location on N. Battlefield (now closed) but on my wife's way home from work. read more

May 2017. Great food. I shared a medium hook with my 3 yr old. The free style machine is neat, but it's a lot of choices. Would definitely go again. read more

I usually go here once a week for lunch with ordering online. Convenient and fast service. Food always tastes good and prepared well, I mean the meats are stacked! Place is well maintained and we are always greeted when entering. read more

Fav: Hook and Ladder, fully involved without mayo. Dynamite!

Firehouse subs are so much tastier than Subway. It takes longer to make them and if you're in a super rush, you may get impatient, but it's worth the wait. I usually get the Hook and Ladder. Delectable. read more

The food at Firehouse Subs is always pretty good. The cheesesteak is decent, and it has more seasoning than I'm used to at the usual national chains. I'd definitely say check it out if you've never been, but if you want the best cheesesteak in any given area, you'll probably need to search elsewhere. read more

It is great if you love subs. The smoke turkey sub was OMG great. Prices are reasonable for subs. Yes I would get my subs from here.

Food was pretty good . But don't bother getting the app for your phone . , placed my order , it wouldn't except my credit card so I opted to pay at pick up . Was given a time for pick up , they had not even started making my order . And was supposed to get a free drink with the apps reward program. . The girl says I didn't order one ? My app says I did ? They are a lil pricy . not sure it's worth a trip back since it's a little far from my house . read more