Quite possibly the worst place to ever go! If you only have an hour to eat don't come here you won't get your food in that time! I waited over 45 minutes for my food and all the manager could say was there are only 3 of us what do you expect... worst customer service of my life read more

Top Quality Food. Love Hash Stack Onion Fries! Love The Staff

Gotta say they make a darn good burger and shake here. The new triple double pub burger for $4 is a steal. Shakes are made with Haagen Das so better than average. read more

I'm so angry I can scream. This happened today: around 6 PM my husband and I got home from work tired and hungry as hell and decided to order online from the Smashburger on Parker Ave. We ordered sweet potato fries and a Buffalo burger and my husband went there to pick it up. 45 minutes later he comes home with the food, I open the bag, and find that instead of a Buffalo burger there's a burger there with nothing but mayonnaise for dressing. I was tired and hungry, bur furious enough to go back there and straighten things out. So with rush-hour traffic it took us another 20 minutes to get there. We get there, the manager comes over, and I tell him we didn't get what we ordered. He was very civil and polite but didn't even apologize. He looked inside the bag, checked out the burger, and said "Yes, it's only got mayonnaise." Then he says "I can make you another one if you want." I said, "Yes, that's kind of why we came here." I also asked him if they could make us a new batch of fries since the ones we had were cold and to his credit he said yes. We got our replacement but wasted an entire evening and I felt like something, just something was lacking. I am angry as hell and will never be coming back there, even though we were loyal customers up to this point. read more

So. Smash burger keeps sending us coupons. So. We decided to try it. We bought 3 burgers, 3 malts, and a couple sides....... AND EVEN WITH COUPONS IT COST US $25. The burgers were hard little hockey pucks and the malts ( at $3 each ) were tiny....... the cup holds 11 fl. oz....... maximum full ...... which it was NOT). We will NEVER go to Smash burger again. read more

Dirty dining area, burger was gushing out grease, soggy bun, etc. Also had a buy one get one free and they took $5.00 of $20.00, great deal...not!!! Wont be coming back anytime soon that's for sure! read more

EXTREMELY POOR CUSTOMER SERVICE!!! Went here for lunch and was told by front counter ckerk, they had a very large online order and they couldn't help us. What a crock. Take care of all of your customers....looks like I will be going up to Five Guys or ither burger place from now on. read more

This location is just sad and tarnishes the great Smashburger name. First of all, we came in here on 4th of July, 30 minutes before close and were told that our order would have to be taken to go since they closed in 30 minutes. As a person who works in the food service industry and will one day own my own place, you don't do that 30 minutes before closing, you do that 5 minutes before closing. Period. That left a bad taste, so we went next door to hooters and ate like kings! Fast forward to this week (mid September) where we have a couple shiny new groupons burning holes in our pockets. this location is closer and easier to get into, than the Stapleton location. I wish we hadn't come here. The guy up front was friendly, but lacking knowledge about the products and also very scatterbrained. I asked if they had a GF bun option and he said the multi-grain bun. I asked if he was sure and his reply was "yes, its whole wheat!" If I could have facepalmed myself, I would have. How do you know so little about the product your selling that you don't know gluten ONLY comes from wheat? I chuckled it off, and said that anything wheat had gluten, but it was fine and I would just use that day as a cheat day. Then we ordered our food with ice cream products and i asked him to hold shakes until after the meal when we were ready for them. He said ok, but brought me mine anyways, yet still didn't bring my husband's which made zero sense. My husband didn't order his food to go, yet his cam out in a bag 3 orders AFTER mine. Meaning, 3 other people who oreder after us got their food before my husband. Lastly, they didn't even have the needed ingredients to make my husbands shake, so he Had to substitute. I will probably never return to this location. read more

My husband LOVES Smashburger and was so excited to use one of his Xmas gift cards for a date night :-) Needless to say with the one star rating, good thing it was free for us. To start off with, Solomon could use some serious training in customer service. He acted like we were more of an intrusion than helping his paycheck as he took our order. We waited 25 mins for our burgers (nothing ordered special) and when my husband mentioned waiting so long, Solomon muttered "sorry" as he was walking away from the table. What tables not occupied by other folks, waiting way too long for food, were nasty. I over heard another employee mention all their online orders so maybe some additional staff is needed at this location. VERY DISAPPOINTING!!!! read more

Stopped by here mid afternoon got a grilled chicken sandwich with the bbq and haystacks on the side got home opened the bag and babeque lid was not fastened and spilled all over the inside of the bag than began eating the sandwich got half way through and took a bite about to swallow and look down and there's a long dark hair hanging out of my mouth... My hair is blonde tried spitting it out but had already started swallowing... Opened the sandwich up to find more hair that looked intentionally placed... Guess the cooks weren't happy about my picky order.. I will never eat or recommend smash to anyone again read more

I went this evening to get an order to go, I ordered haystack onions(along with a burger). I got the onions completely burnt and non edible. Of course since the order was to go I didn't realize until I got all the way home. I ate one and almost vomited they were THAT burnt. If you wouldn't eat it why would you serve it to a paying customer? You'll be lucky if I return to your establishment read more

Great burger! Fresh ingredients and friendly service! Didn't try their milkshakes but the table next to me had one and it looked great! Made fresh to order!!! Great Colorado company! read more

The absolute worst place to get a burger. 25 min wait on top of a 30 min wait for two burgers to go that were burnt. After all that wait they didn't even wind up giving me the right order. I will never return here. The food was horribly burnt and not worth the wait. It's ran by Jr. High Kids. read more

This location has a high turnover of employees. Every 2-3 months there is a new cashier who don't seem to know how to take orders well. My last experience was August 26th, 1:30PM. I asked the cashier to type "well-done" for my chicken sandwich. She refused and said it was well-done already, and started to argue with me. I told her that I had bad experiences here before, and I wanted her to type "well done" on the ticket so the kitchen would know. I decided to walk out and go to Burger King, was about half a block away. Seems Burger King can get the order right the first time, and it was faster and cheaper than the Smash burger here. In the past we have asked cashiers at this Smash burger not to put bacon on the salad and they keep making the same mistake 3 times . Me and my staff have decided to take our lunch business elsewhere. I wish I could give this location a negative rating, but you have to give them at least one star. I am not sure why the cashiers' there have such a hard time working with the customers and giving them what they need. This is not hard. Thank you for reading my long review. read more

Yeah, the Facebook advertising works. Saw it there one afternoon and ended up there that night. Love their food. Don't eat it often, but it makes it all the better. This is a nice, chill location. The last time I was at the one on Co Blvd it was crowded, but it hadn't been open long. Service was friendly and helpful. My kids - teens and tweens love it. Much better atmosphere than 5 Guys Burger and Fries and doesn't seem quite such a hard landing off the diet wagon. read more

I absolutely love this place! The truffle mayo on the Mushroom burger is sooooo good. Also, the smash fries are always on point! Don't forget to try the smash sauce its free!!! read more

The front counter employee was sympathetic but would not accept a valid Groupon coupon. The manager unsympathetic, refused to accept a valid Groupon previously purchased. The food was OK. Update: The store manager called me later, and made things right, so upping from 1 to 3 stars. read more

I've never ate at smash burger and today was my first time. I ordered a classic smash regular size, small smash fries and a small drink and the total came to 9.58. They should really have a combo or something because for this considered being fast food and not being waited on is pretty pricy. When I came in there were 2 people before me and I heard then order two classic chicken and fries. I ended up waiting 17 minutes for my order which I think is pretty long. I'm not sure if all places are like this and this is normal timing, but I felt it was too long for a burger and small fries. The food wasn't anything extraordinary either. Actually my burger was quite salty. Next time I want a burger I can go to an actual restaurant, get waited on, and still pay the same price and wait the same. read more

The food was good but the service is bad we got a extra burger charged to us that we didn't order. I asked for no mayo and ketchup but the gave me mayo and no ketchup. Not best experience. read more

This review is only on service, not food. That's because I never got any food. I arrived at about 7 pm. There was one customer in front of me, placing her order. She finished. The cashier (who was wearing a badge indicating she was a manager) turns to me and says, " it will be just a second, I need to make a shake. Okay...she makes the shake, walks it to a customer who was waiting. She came back to the register, pulled out some type of tablet and started ringing up something on the register. There are now 3 or 4 people in line behind me. The cashier finishes her work on the tablet, leaves to look around the restaurant, peek in the kitchen, and just look for some reason not to take my order. She returns to the register and says to me...it will be a few minutes more, I have a few shakes to make and I'm the only one here. I took that opportunity to walk out the door. I had already been there for a fairly long time (considering nobody was in front of me in line for this entire performance) and now I didn't feel like waiting for her to make a few more shakes..especially since she had already told me she would take my order after making the first shake. Then I would have had to wait for my food. Horrible service! read more

When ya want a burger, there's no way around it. Glad I stopped by here after going to FedEx. I ordered the Colorado burger (green chili burger), sweet potato fries, and a butterfinger shake. Hey.. I've built quite the appetite after unpacking from a move. Anyway it was all delicious. Perfect balance of flavor and spice of the chili, thinly cut sweet potato fries that weren't too salty, and I really liked the not too creamy shake. My only complaint would be I didn't get the ranch I asked for. I should have double checked. I've had better, I've had worst.. Id say it hit the spot for a burger craving. read more

A decent hamburger, great fries, and a fair strawberry shake. I'd eat here again, but four stars it is not.

Ordered for take out the avocado burger and onion rings. Received only one sliver of avocado and the onion rings were only half filled (see pic uploaded). Paid $20. Lazy work ethic, grow up. You people arent the only one with jobs or who have worked in a kitchen. read more

Smashburger - We ordered onion rings and got half filled. ordered avocado burger and got only one sliver of avocado in it. Lame. - Burgers Near Me - Aurora, Colorado

Last three times we went we said each time we shouldn't go here again. This particular location is horrible, both the service and the food. First time they forgot the fries. We were dining in and twenty minutes later they bring out a whole tray of fries after we basically already ate. Second time they forgot a burger and twenty minutes later my gf was angry. Third time I stopped in for lunch, watched my bag sit on the counter for twenty minutes getting cold because they forgot a burger and to top it off they put the fries in upside down dumping into the bag. Figure it out people. Fire all your employee right away! read more

Smashburgers are awesome but this location is meh. A few times I've asked for no bun and the food was sloppy and not great.

Best hamburger in Colorado!!! I had the Colorado without tomatoes since I'm allergic to them with a fried egg and fried chili's on the side. Oh my hell I thought I died and went to heaven. If I had to choose my last meal on earth this would be it. read more

Went to smash burger thinking it would be around Five Guys quality. Turns out it was just a fancy Wendy's. Over priced burgers that tasted greasy and bland. Fries weren't special and the atmosphere wasn't good. Rude workers as well. Tasted like Wendy's but costs alot more. Will not go again read more

This location is horrible. I don't recommend going to the one on Parker rd and Yale. I went two hours before they were closing, and the employees made me feel as if I was making their job harder by coming in "so late". There were a total of 4 people dining inside, and I waited over 20minutes for a cheeseburger and fries. Also the cook was smoking weed outside of the establishment before I watched him proceed to go in and cook my burger. read more

Like every other reviewer on here, this place is slower than slow. Today, I went there and waited 45 minutes, and ended up leaving without my food. Because apparently they gave my food to the wrong people, and then getting ONE hamburger and two orders of fries made again takes another 45 minutes, which I wasnt willing to wait. I had to ask for a refund, which shockingly the girl behind the counter was able to accomplish. When I asked for a manager they said there wasnt one, that the normal GM was on maternity leave and the temporary GM has other stores, and yada yada, IE no one is in charge, not surprisingly this location is the worst. Also, if youre looking to get beer and not get carded this is the location, I witnessed it happen, because again, the integrity and hardwork at this location is never lost, especially when it comes to following the law. read more

So, I'm sitting here salivating, starving with anticipation, because Smashburger is my absolute favorite fast food place. I'm sitting at the back and have a birds eye view into the kitchen. What do I have the horrible experience to witness.....the cook, back there grabbing food with his hands, stuffing his face and crap falling out of his mouth! He has a full beard and no beard net, I have completely lost my appetite!!! Guess, I wont be back...... read more

Delicious burger. Great burger joint and they serve sweet potato fries, which always cause me to drool. There are regular smash fries made with rosemary, olive oil and garlic. The sweet potato fries are made the same way and are oh-so-tasty. You choose your protein (beef, chicken, or veggie) and your toppings or choose from a pre-made selections. If choosing a burger, you will also select from 1/2 or 1/3 burger size. The BBQ Bacon Cheddar burger was delish and topped with onion straws. I will be back! read more

I really enjoy the sweet potato fries since that is a favorite of mine and they do it up right. The burger to me is not the best I have had, the variety of choices is what keeps me coming back. I get the Colorado burger with extra jalapeños and found that to be enjoyable, just have had better elsewhere for the price. You can get a beer at this location which is nice, not sure if it is the same at other places as this is the only one I have been to read more

I guess online order for a specific time to pick up doesn't mean anything. We showed up early, which I get it if it's not ready then, but when it's the time to pick up we ask for our shakes he said he'll make them after he helps other customers. Well 20+ minutes later still don't have TWO SHAKES and my husband basically had to play manager so the kid can figure out what to do since the actual manager left. I don't blame the kid he was probably newer. read more

First time at Smashburger and I was impressed. Loved the thin, crispy fries and the buns.

a step above the average burger place its still fast food but not as quick as other fast food places. They have alot of diffrent burgers and hot dogs there you can try. The burger and fries were really good and hell they even serve beer here as well. The only thing they should change is have the menu hanging behind the register. Its to the side of where you order and kinda annoying to keep looking up and deciding but hey thats just me read more

I tried Smashburger for the first time while visiting the Denver area. I tried the "build your own" burger and added sliced avocado to my burger. It was very tasty! I also had an order of tots and found them to be better tasting than other tots that I've had from another burger place. I certainly will try Smashburger again on my next visit to Denver. read more

Pretty good! Sweet potato fries were good! We delivered it from Door Dash and it arrived hot.

Mmmmm smashburger. Go get your fat kid on. This is one of my new favorite places to eat .

Excellent customer service is rare these days. Our order was incomplete and the manager rectified it right away with sincere apologies and fast service. That type of service leaves a great taste in your mouth... Literally. Thanks, Smash Burger!! read more

THE slowest smash burger you'll ever visit. We ordered our food at 1:02 (as per the receipt) for takeout. Waited around and finally got our food at 1:38. I don't believe waiting 35 minutes for 2 burgers and some fries is justified by a couple coupons shoved at us as we finally got our food. Not to mention the terrible customer service for everyone in line including us. Not the first time this has happened and not counting on it to be the last. read more