I am extremely disappointed and frustrated with the service and product I received at this…read moreAutoZone. I purchased a new battery from this location, and it turned out to be defective. The battery leaked acid all over my backseat carpet, causing severe damage to my vehicle's interior. When you buy a brand-new part, you expect it to function correctly, not cause thousands of dollars in property damage. This was a massive safety hazard and a huge financial headache. I will not be shopping at AutoZone again and would warn anyone else to be extremely cautious when purchasing batteries here. Will be reaching out to corporate for compensation for destruction of property .

Mr. Monster Sousa is a real one!! He knows his stuff!! Give him a raise!! Very patient!read more

I have a 2004 RAV4 I needed a new cab air filter and they had it in stock and then the employee…read moreinstalled it for me just like they do when I need anything at AutoZone on Ellsworth. They must have good management because their employees seem very happy and you can see that and how they treat the customers I'd give a 10 star if I could

the hot twink fixing my car (aiden i believe his name was) had both me, and my car going! truly a 1…read moreof 1 experience :)

I've received wonderful service every time I've come here, and once again, this visit was a great…read moreexperience, especially working with Alex. I brought my vehicle in for routine maintenance, and they identified a couple of small issues that could have turned into bigger problems down the road. They handled everything quickly and efficiently, got the repairs covered under my extended warranty without any hassle, and kept the process smooth from start to finish. They also gave the vehicle a thorough once-over, confirmed everything else looked good, washed the car, and handed back the keys with a smile. This is absolutely the place to bring your Cadillac and I'd trust them with any vehicle.

I came in for a trade‑in appraisal after being invited by the dealership, and the experience was…read moreone of the worst I've ever had. Matt asked for my keys, saying his manager needed to drive my vehicle as part of the appraisal. I watched the manager get in, sit for a moment, and get out without ever driving it. This was misleading and left me without my keys during an interaction that quickly became uncomfortable. After receiving the appraisal offer, I said I would review it and follow up later. Instead of respecting that, Matt repeatedly pressured me for immediate feedback. When I explained that several numbers were significantly off, he kept pushing and told me to "be straight forward," even though I already was. He then added that he "wouldn't have come in on his day off" if he didn't want to make a deal -- an unnecessary and unprofessional comment. When I folded the offer sheet to put it in my purse, he said, "Give that to me," and snatched the paper out of my hand before I could even ask if I could take a photo. At that point, I still didn't have my keys, which had been taken under false pretenses. I had to ask the receptionist to retrieve my keys because I wanted to leave immediately. Matt came out with them, and I told him directly that his behavior was unacceptable. I left right after. This dealership treated me as though I was making a trivial purchase, not considering a vehicle worth over $60,000. The misrepresentation, pressure tactics, unprofessional comments, and physical disrespect were completely unacceptable. I hope management addresses this so no other customer has to experience what I did.

Driving my sons to school one morning I stopped to get cash for their lunches at the ATM and my…read moredrivers side window got stuck in the down position. The motor crashed. I went to one repair shop and they couldn't get me in for a few days. It would not be safe to leave my vehicle open so I needed it fixed right away. I searched for someplace close by and came across Affordable Automotive Repair. I gave them a call and they said they could get me in right away. Tim was fantastic and friendly. Gave me a quote before the work was done. It was reasonable. My window works great now! However the reason for my top notch review is the customer service I received. I received a text message thanking me for my visit and that they appreciate my business. I received a follow up text a month or so later asking how my vehicle was running and to make sure everything was still good. This blew me away! I've never had a business follow up like that before. It is refreshing to know that a business values its customers this way. I will be taking my vehicle back for any needs it may have.

HORRIBLE SERVICE, THEY WILL ROB YOU!! My mother in law came…read morein for a simple oil change, and they came back saying she needs to spend $1500 on new struts due to them "leaking", on a vehicle with 30k miles, and an alignment. I've been working on my own vehicles and others for over 10 years. She brought the car to me, NOT A SINGLE LEAK ON ANY OF THE STRUTS, and 0 sign of an alignment being needed. Almost looks like they sprayed PB blaster on the strut to make it look damp. THESE GUYS ARE FULL OF SHIT! 0 wear on her struts, 0 irregular wear on the tires, 0 signs of any of these service needed. IF YOU COME TO THIS STORE, BEWARE!!!

At Superstition Springs Lexus, Sean and Nolan made the whole car-buying experience surprisingly…read morefun! I got "tag-teamed" (in the best way) while they helped me explore options. They were patient, easygoing, and genuinely helpful without any pressure. Ended up driving off in a brand new 2026 vehicle and trading mine in seamlessly. Smooth, enjoyable, and actually memorable for a car purchase. Would definitely recommend, ask for Sean and Nolan.

Has found a vehicle we were interested in on their lot online. Called ahead to ensure it was still…read morethere and still available. It was a trade in (used vehicle) but fit ALL the criteria we were looking for. Dealership was very clean and one thing that was highly noticeable & appreciated here, was that they did not have sales people hounding us on their sales lot. You can pulling in and browse without numerous sales people coming at you at once! It's a very relaxed and chill environment to shop. Our salesman was very personable, knowledgable, and professional. Did a great job of answering our questions. The whole process was handled well. We had our own finance company, so that was a fairly smooth procedure. Through the course of our time there, there was a lot of waiting as it seems to be a very lengthy operation from start to finish in purchasing a vehicle. That said, this ensures that both parties are solid and that the transaction $ is finalized with all the necessary documentation required. NOTE- pay close attention to to your total cost and if they present any DOC fee charges. Look that up and educate yourself on it as this was something we were not familiar with. It can vary from $85 to 900 plus depending on the state. It's an absolute BS money grab that probably just pays the commission to ALL involved in that car sale. If you can negotiate this or rid this that would most beneficial to your out of pocket cost. We have enjoy our car and have been pleased by the dealership allowing us to come in and have our vehicle washed. They do also offer additional services and warranties and have nice customer appreciation and holiday gatherings we've attended as well.

I for sure understand that Snap Auto loans are a third party lender, but you advertise for them in…read moreyour shop and it's not in the best interest of the customer. 30% loan after someone calling to inform you before the appointment time, to not waste your time or mine, that I couldn't afford a big shop bill at the time and you guys recommended a system that is meant to take advantage of people in similar situations. That IS your fault. Also I came in with a check engine light and was told to, "Google the error code". why in the world would I take my vehicle into a shop to get worked on to be told to "Google" check engine light codes by the employee? Plus directly after that conversation and after the one about not being able to pay a big shop bill proceeds to tell me, spark plugs, break fluid and oil change HAD to be done. They didn't I can show the last oil change and break inspection. Vehicle is at another shop as of today and they use your shop receipt as a reference of all the. "work" that needs to be redone bc you have a bunch of kids who don't know what they are doing and tell you to "google" it. The only urgency I experienced was getting payment. Really hope no one else who is trying to figure life out solo doesn't take their vehicle here to be taken advantage of.

Pricing. They quoted me parts prices that were way above retail pricing at a dealer. See for…read moreyourself. Call a dealer for an over the counter price on a genuine (GM, Chrysler, Ford, etc.) part then look at the price quote from Spencer. They claim they need to mark up the list price to make a profit, but they already get a discount off the list price from the dealer. This is strictly my opinion based on actual, personal events.

Great sales people, not pushy or overbearing, I told them I needed a little time to decide if I was…read moregoing to get the car I wanted. They didn't call me non stop asking if I was ready or anything! (Not pushy) Even though my credit wasn't the greatest they got me in the car I wanted at a great price. Amazing sales people for an amazing car! Highly recommend! In a world full of KIA's drive a Mini (especially a JCW!)

This dealership is the definition of shady and dishonest. They use illegal deceptive sales…read morepractices to force their clients to pay more. I leased a car through this dealership. They added a ceramic protection onto the sale for $995 and told me that it couldn't be removed and that I had to pay for it. Roughly 18 months later after many issues with the vehicle, BMW agreed to a buyback for the full retail price minus the $995 for the ceramic coating, telling me to get that refund from the dealership. The dealership gave me the run around and has not been willing to make wrong their deceptive sales tactics or give a good will refund since the vehicle was repurchased by BMW. I am so glad that I found Mini North Scottsdale to do all future business with. The customer service in Scottsdale is 5 star and it's mind blowing how two different dealerships can run a totally different business. Make sure you look at your contract and if they try to add any dealer add ons, make sure you state your rights and make them take those fees off of your deal. It's illegal for them to force you to pay for dealership add ons!!!

Came in on 12/26/19 @ 7:30am…read more We previously had a valve extender put on our RV and the guy who put it on did it incorrectly. Like, he used electrical tape. It basically was causing the tire to leak. Came here early in hopes we could get it resolved as we are on a Cross Country trip from San Francisco to Florida and we had my car in tow. A guy with a brand and small pony tail was incredibly helpful and helped us resolve our issue. Thanks to him we could safely travel without worrying about breaking down our in the open road. We were in and out in 15 minutes

Booked online for a ac repair at noon. Received a email confirmation that appointment was moved to…read more11am I thought great maybe they have it together now since I saw all the bad review. Get there after driving 20 miles each way walk in and the guy says I was just about to email you we only have one ac tech on Sunday and it probably won't be done today. So the question becomes why would you not know your workforce on duty? Why should you book it even earlier than the original appointment only to not be able to do it. Then when I walk in say I was about to email you 10 min before the appointment to tell me all of this . Place was good years ago when it was a fletcher not now the reviews are true I guess only Firestone I trust is rual and baseline they have there stuff together