Start a clean employee not too bad OK customer service greeting was good parts that I was looking…read moreforward

My baby sister needed some help with her car and was unsure what the problem was. When we went into…read morethis O'Reilly out of the three employees and zero customers besides the people Gale was helping, he made sure to make eye contact, welcome us and that he come to help us as soon as he was finished with his current customers. Surely enough, he so quickly came to give her car a read and offered several helpful suggestions on what the issue may be and who and how to help when the read came up clear. Really going to extra mile with that attentive and helpful attitude. Thanks Gale!!!

I was sent by the Camelback location (near 83rd Ave) to do a battery check at this location, which…read moreturned into a full battery change. David helped in 30 minutes from start to finish and I was finally at ease enough to small talk. I asked if my experience was normal, and he said to me that (maybe I misunderstood him?) customers got sent to this location by the Camelback location a lot, because "they don't like the task there." I left confused, but also because I don't speak Spanish and some words in English maybe lost in translation. I was just annoyed that I had to drive to a second location to get service in an area I'm not familiar with. Corporate- how are you going to address this??

A Big shout out to " Manuel Lopez" at this location ( Store #2736) . Had some questions regarding…read morepricing , and professional thoughts about an issue that I was having . Manuel took his time to explain , and answer every question that I had asked him . He was professional , and very patient with me . Manuel , THANK YOU SIR ! I truly appreciate you and your advice . Autozone , you got a good employee there.

These guys are AMAZING!!!! They went above and beyond to help me get the right part and ensure it…read morewas expertly installed. They made a life-long customer out of me and my 84' K5 Blazer!! The location that's .3 miles from my house in Downtown Glendale is HORRIBLE-- I'll happily drive the 20 minutes to get to this location off Bell Road every time I need something because of the professionalism, kindness, and great customer service.

This is my favorite auto parts store. I like to change my own oil transmission fluid etc and I…read morealways go here for my fluids

The store is relatively new, as such it is clean and very easy to navigate. I have worked with Ty…read moreon 2 occasions. Both times he was courteous and polite. Listened to what I needed, and made sure I had the correct parts. The only "issue" is that the store won't prove match its online price. Seems like an inconvenience to the customer and does slow the process some however, this is a company policy and not the individual store.

Amazing customer service!…read more So happy I stopped in, the older gentleman who works there (Clark is his name), helped me immediately. I was driving on the I-10 East in the HOV lane when the threads of a semi was thrown into the front of my vehicle. It destroyed the driver side, curling up the hood, busting all of my headlight bulbs, cracking the front grill, and ripping at the bumper. It then got stuck under my driver side tire, almost causing me to spin out. I made it out ok, but definitely needed some new headlight bulbs. I only expected him to find bulbs for my car and send me on my way, but he went outside, looked at the damage to my car and immediately got to work. He started taking the headlight out, and got to work putting a new light bulb in. He gave me some recommendations for mechanics in the area for any other damages. I am so incredibly pleased with how helpful Clark was, and I will definitely be going back!

I had an absolutely fantastic experience at this AutoZone, all thanks to Gianni! I came in needing…read moremy battery tested, and he ended up helping me replace it right then and there under my warranty. From start to finish, Gianni was incredibly friendly, knowledgeable, and genuinely happy to help. He made what could have been a stressful, annoying errand completely seamless and hassle-free. Exceptional customer service like this is rare these days. If you ever need help with your car, ask for Gianni--he's the absolute best! Thank you so much!

Good experiences at this location. For example, I had a check engine warning light come on, and one…read moreof the gentleman hooked up the reader, looked up the codes, and gave me a print out of the possible issues identified. No cost, no sales pitch, but with a pleasant demeanor. Same type of thing with checking battery charge. No hemming or hawing, hook up the tester and give me the news, not trying to hard-shell me anything. Rainy day, I'm buying new windshield wipers and the gentleman offers to install them for me. This is another place I frequent because it's so easy to get to, and there are a variety of other businesses nearby--grocery store, hardware store, Goodwill, fast food--that round out my shopping trips and help me get done quickly.

Friendly Staff…read more Sometimes I feel a little intimidated when I enter an auto parts store mainly because at times I don't know exactly what I need. However, the staff at Napa Van's Auto Parts are super friendly, informative and willing to go above and beyond to help you get the exact parts that you're looking for. It's nice to stop in at a store where the staff is friendly knowledgeable and willing to help and explain, when you're not exactly sure on what you need

Rude and lack of solid customer service. . . teach your employees how to talk to be inviting. First…read moreand last time working with napa... wish i could give zero

I had a great experience today here, very quick and done right. Thanks to Kyle taking care of my…read moretires I can get back home!

I received very poor service at Jiffy Lube unit 1209. They don't have Supply to change the car's…read moreoil, in other words, a terrible store. My recommendation is that the employees be fired and the store closed, as they have no quality, no service, and no responsibility.

All the local mechanics know about this place, and if you own a car, ESPECIALLY an older model car,…read moreyou NEED to know about this place too. Penny Pincher has saved us not one, not two, but at least THREE times or more, when one of our cars broke down and we needed a part that all of the regular retail chain auto parts stores said had to be "special ordered". Penny Pincher always has the parts we need in stock and always at a much lower price than those chain auto parts stores quote. Need an example? Two days ago, our older Honda Civic blew a wheel bearing while driving on the 101. None of the chain retail auto supply stores had it in stock, but told us they could special order it for $15 and that it would take days to get it. Penny Pincher had it IN STOCK for $3. A day later, we were back on the road! Thank you Penny Pincher! Lots of professional and DIY mechanics come here, so the place is always very busy. Customer service can be great or bad, depending on who you get, but out of the many times that I've dealt with PP, only once did I deal with a rude employee (he was disciplined by the manager later) and the other time, they gave me the wrong part and although they fixed their mixup without complaint, it was annoying to have to wait in that long line, so make sure you have the right part before you leave the store!

Prices....especially since auto zone and O'Reilly are 80% remanufactured parts too. Why pay more?read more