This is a large modern ACE location with all the school part bins. The customer service is very…read moregood. Melissa checked me out and offered and updated my contact info.

I forgot my wallet and only realized at the register. The guy offered to hold my items. I returned…read moreand he had created a little receipt bar code so the whole purchase popped up in one quick move. Genius! When I said my wife told me I could have used Apple Pay, he said (paraphrase) "Now, we will not feel stupid. She is right however, and now you are wiser". What a great person.

I was greeted as soon as I walked in the store, welcomed and asked how I could be helped! Had two…read morekeys made and when they would not fit on my keychain, the young man showed me the wide array of solutions available and I bought a small inexpensive solution. A definite 10 on my scale! I'll be returning for certain.

Great little shop... HOWEVER…read more.. A girlfriend and I came in to buy a product for a fix we knew would work because we'd done it before. We walked directly to the counter and asked for the specific item. Instead of showing us where it was, the older white man simply leaned against the counter, hemming and hawing for a full minute about "well, you can TRY that, I guess... But... I don't think it'll work the way you want it to." We legit had to stand our ground and ask one of the younger employees to Just. Take. Us. To. That. Aisle. Please. If either of our husbands had walked in and asked for that product, they would've been led straight to it. Bro, just get outta the way and let the women work.

Have been trying to call all morning. Three times on hold for 12 minutes or better each time. The…read morevirtual assistant is absolutely as worthless as the associates who don't answer the phone when you finally do get through. My recommendation is they dump the whole system and get some employees that actually care about the business, customer service and answering calls. I can't very well tell what the selection is because nobody will pick up the damn phone. As far as value, I can't really make a comment on the cost because again, nobody answered the phones.

I have had multiple frustrating experiences at the Lowe's in Chico. The customer service has…read moreconsistently been poor, and it often feels like employees either do not know where items are located or are not interested in helping customers find what they need. When you are trying to get in and out for a project, that makes the whole shopping experience harder than it needs to be. Another major issue has been inaccurate stock information. There have been several times where the website or store system showed that an item was in stock, only for me to arrive and find out that it was not actually available. This wastes customers' time, especially for people who are shopping for materials for work or scheduled projects. Overall, the service is slow, the store feels poorly organized from a customer standpoint, and getting basic help can be difficult. I understand that retail can be busy, but customers should still be able to rely on accurate inventory and employees who can help locate products. This store needs serious improvement in customer service, inventory accuracy, and overall efficiency.

Just when a person can be sour on the world and corporate stores with poor customer service, a guy…read moreencounters Bennie at the Chico Harbor Freight. I had to return a large fan, incorrectly purchased in the first place (wayyyyyy too big for the room/my fault).... I was afraid I wouldn't get it back in the box as it was originally. Bennie said "no problem, it doesn't need to be in the box - we can do it for you." Music to my ears. And then he helped me get it all from the car into the store, and with the most beautiful smile. Harbor Freight is so fortunate to have Bennie, and I'm grateful for Harbor Freight. I will definitely be back!

This is one of my favorite places to pick up tools for my service company…read more. The staff is very helpful and they do a great job at trying to move customers through the check stands. I am always impressed with the kindness that the staff shows to the customers. Giuseppe Pennisi

The prices seem fair and the store is typically full of what I am looking for. I like being able…read moreto pull up the app and see if what I am needing is in stock and where in the store its at. I think its funny folks complain that they "do their research" and see that its available in the store then can not find it, Well when you pull an item up it has the isle that its on and a number got to the isle and that number and you should be in the ballpark. I rely on the app more so than anyone inside the store its avalible when I need it.

I recently bought a Nexgrill barbecue from Home Depot. The propane supply hose leaks so I'm unable…read moreto use it. Both Nexgrill and Home Depot have ghosted me so I bought a new hose. Hopefully you'll think twice before buying Nexgrill.

Normally I say yes. It's the pick up people. I had one that was just a slug and had every excuse…read moreto not picking items up do to my driveway. He said to steep and truck won't go down. The shorter man was, let's go and take. I still have lots of building items but the lead guide said no. Everything was in a crate. I have more construction type items but I will not allow this one person back here. He was ready to leave but I had to ask for a receipt to tax reasons of course. He said well if you want on . I have more to donate but he is not welcomed back. I've given many times and have had great guys picking things up. I wanted to throw this guy off but I needed things gone. I have hundreds of dollars and more to donate.

We were happy to find this store. We use to go to the one on Santa Rosa and we loved it…read more You just need to make a list and take your time. It is a hit or miss so go with an open mind.

They are always so friendly and helpful when I'm looking for materials, like lumber, flooring and…read morehardwoods. Great place too if you are looking for Festools and Sawstop table saws.

HI will add a 5 star review for these guys. I have been here many times and if you are looking for…read morea unique piece of lumber they probably have it. If you need an actually flat piece of plywood, come here. The yard is neat as a pin and staff are quick and helpful and know what they are doing. I am so thankful to have such an awesome hardwood shop in town, thank you guys for doing what you do.

Im a contractor and owner of a storage bussiness, not in the area. That lumber yard has terrible…read moreservice, between loading youre material and service at the counter. When it comes to small bussiness, customers service helps to keep youre door open, even when youre small bussiness backs up to home depot! Plus a portable bathroom used to run a bussiness that has city sewer. Payless lumber needs alot of help.

Absolutely Terrible! I special ordered a 7ft length of black painted 1 5/8" tubing for my metal…read morechain link gate. This tubing is supposed to support the large steel wheel which is attached to my 23' long driveway gate. The total amount for the metal tube was $26.14. I found that the company which makes the tubing decided that it's ok to use a thin wall tube for this weight bearing application causing a very sloppy and loose fit. Not acceptable unless you are a company that does not care about the products you sell. I attempted to return the tubing at Payless Building Supply in Chico, CA. They declined to return it or even give me store credit because the cashier said it was special ordered. I have spent well over $5000 at this store for materials in the last few years. Never again will I buy anything from Payless Building Supply in Chico, Ca. They do not stand behind their products. Absolutely Terrible!