Nothing but good things to say about this place. They had the goofy little part I needed for my…read moreantiquated RV. Service was top-notch and friendly. Prices are way more reasonable than the competition and the selection of parts is second to none. Will do business again (and again and again, if my RV lives up to its reputation).

Incredibly fast shipping! I ordered a window operator on Monday afternoon, shipping via USPS…read morePriority Mail and installed it in my RV, located across the Country on the southeast coast, 48 hours later.

I highly recommend these guys. They're very knowledgeable…read moreand They treat every vehicle with care as if it would be there own. Very nice customer service super dependable. I don't know what else I can say they just have their shit together, and they know what they're doing.

been going there for years. we thought we could trust. all my trust is gone with long wait times…read moreand over charging. seems all he cares about now is money doesn't care if it actually works or is fixed or works.

From start to finish these guys are great! They know their products, great quality and price…read more They were very understanding and accommodating to my schedule changes, and when it was time to for the installation, they were ready, professional and completed the work in under an hour. The waiting room is clean, comfortable and separate from the main entry. My canopy looks great! Great products. I highly recommend this business.

We just bought a tonneau cover for our truck and couldn't be happier…read more The quality, price and service were exceptional. Thanks to Zach and Gary for VIP treatment. Installed in 20 minutes for free! I highly recommend this business!

I am on a road trip from SoCal driving my Bolt. I started having problems charging and it was…read morereally stressful so far from home. I made a service appointment online on Sunday night for Monday morning. Pulled in and was greeted by Rene. I was stressed and pretty frazzled. He got me checked in. I waited in their waiting room which had plenty of comfortable seats. I made myself a cup of tea from their well stocked coffee bar and settled in. The good news was that problem was fixed with a software update and they even charged my car. Rene was super sweet and walked me to my car to make sure everything was ok.

Very professional team and excellent service experience. I would highly recommend this dealership.read more

My wife and I came in a few weeks ago to buy a f150. Isaiah was awesome with helping us find a…read morevehicle we wanted, in our budget and with the features we wanted. We ended up with amazing value on our trade in and drive off happy in our XLT F150. But it gets even better. Before our purchase, Isaiah pointed out that the tires had a little wear but they were still safe for the road. We were planning on getting different tires anyways so not a big deal. A few weeks after purchase I get a call from Isaiah that unknown to him, the dealership had ordered new tires for the vehicle. I was able to come down that day and get 4 brand new tires on my truck. They could've just refunded the tires and called it a day but Kendall Ford made sure to do the right and honest thing. Will be buying all future vehicles here as they have earned a customer for life.

I purchased a 2016 EcoDiesel from Kendall Ford of Eugene in March 2024. After paying over $25,000…read morefor the truck, within 8 days, the truck was in their shop for approximately 3-4 months due to complete mechanical failure (including throttle control and fuel system components). Completely inoperable. Supposedly there was an "extensive inspection" on this truck, even though it broke down completely 8 days after I bought it, and it had to be trailed back to Kendall Ford of Eugene. While in the shop for nearly 4 months, numerous parts were replaced to include the high pressure fuel pump, the air filter, the air intake, and turbo flanges. But they never corrected the original issue and it had to be sent to multiple dealerships to even become functional again. 8 days after I bought it. Less than 2 years later, the same issue is still prevalent and worsening (electronic throttle control + DPF failure). I contacted the dealership to resolve this directly, and the only solution offered was to trade the vehicle in at a significantly reduced value (worth almost nothing, as it is once again, not functional) with no acknowledgment of the recurring issue despite numerous service records. I will never go back here for any reason. They value their dollar over you, and aren't shy about it. Even knowing I was a veteran coming off a serious car accident didn't stop them from selling me a vehicle that broke within 8 day of purchase. Do you really think they care more about you? Thank you for reading. I will update this review based on how Kendall chooses to handle this situation. Please comment if you want any source documentation at all.

Got me in and out in an hour! went to my regular mechanic and quoted me $950. These guys did it for…read more$700 less they showed me what the issue was and me how the heart broke. I will be coming here from now on.

They were the best price and the best quality for replacing two rotors and four wheels of brake…read morepads. Hard boiled eggs.

This was my first visit to Kaiser Brake and Alignment. They came highly recommended to me by…read moreMarathon Coach. Mel was extremely helpful and scheduled my appointment for the front end repairs and alignment on my Prevost Marathon Coach. The morning of the appointment they immediately starting working on my bus. After the front end repairs and alignment were finished while on the test drive Mel noticed a issue with my brakes. So he scheduled a appointment for the next morning. So I brought my coach back to them and once again they immediately got it in the shop and started working on it. Their service techs are professional, experienced and very knowledgeable. They found the problem pretty quickly and got it repaired. I was on the road in a few hours with a motorhome that went straight down the road and with good brakes. I sincerely appreciate the good old fashion quality customer service, at fare pricing. Updated Oct 19th 2016: I recently purchased a 2006 Marathon Coach and before leaving Oregon I brought it to Kaiser to have Mel check it out when I heard a unusual knocking sound in the front end. They immediately got it on the rack and did a full front end inspection. They found several issues with it that needed attention. Mel ordered the parts to be shipped UPS overnight and the next morning at 8:00am my coach was back on the rack and being taken apart waiting for the new components to be delivered by UPS and installed. It's rare to have a shop that will order parts with no deposit just based on your word and a handshake. Kaiser Brake is a good old fashion quality repair facility that offers great service and top notch highly qualified technicians. I am so grateful for the prompt customer service. Hands down a great customer service experience. Once again a big thanks to Mel and the staff at Kaiser Brake and Alignment for keeping my coach running straight down the road. Have a Blessed day !!!

This place is an absolute scam. wheoever there technician was is a complete moron and a bad lier…read more he thought sense im a 19 year old kid with a nice car he can try and tell me my ball joints were bad just by looking at weathered rubber. then proceeds to tell me my lower control arm is cracking after i just replaced the cv axels myself. i'm pretty damn sure if my lower control arms were bad i would have noticed. all i wanted was an alignment and they proceeded to try and get 3,000 dollar out of me. complete joke. if you need your car done for anything go to roseburg. the car community down there is awesome. ZERO STARS THIS PLACE IS A SCAM.

I Changed hitches for a new truck and the service was amazing. Joe went well and above anything I…read morehad expected to make sure the part that was ordered was the correct application and was accurately sized for the weight I was pulling. I highly recommend this place.

I Lost a wheel bering on I-5 and they were less than 5 miles away. I was able to make it to their…read moreshop and parked next door at the closed down tire shop. Their customer service was excellent. They had all but one of the parts i needed but were able to order it and they had it there in short order. super nice people. i would highly reccomend Joes.