Gavin was very helpful and professsional and we appreciate the servicce. Thank you Gavin!read more

My employee and I received the worst customer service I've possibly ever seen today from thus auto…read morezone. after the guy was very rude and unprofessional he tried to charge me tondo a battery check and once i left he refused to let me spean ti a manager or even call. Hangingp up everytime i do. Very pour place to do buisness.

I Changed hitches for a new truck and the service was amazing. Joe went well and above anything I…read morehad expected to make sure the part that was ordered was the correct application and was accurately sized for the weight I was pulling. I highly recommend this place.

I Lost a wheel bering on I-5 and they were less than 5 miles away. I was able to make it to their…read moreshop and parked next door at the closed down tire shop. Their customer service was excellent. They had all but one of the parts i needed but were able to order it and they had it there in short order. super nice people. i would highly reccomend Joes.

I've been going in and out of many O'Reilly auto parts through the years, and find the management…read moreand team members greet and welcome you in a very kind and respectful way. There's a man Kevin Rockwood, who absolutely is one of a kind. This man will roll his sleeves up. Come out and Honestly let you know what your problem is and more times than not He will do his due diligence in a great deal of respect for the customers and do something for them to fix their problem that a mechanic would totally rake them over the Coals for. Thank you Mike for hiring Kevin, a Man who leads by example in helping others, were many others don't have the knowledge, experience, or even common sense of know how to fix people's cars and send them on their merry way, making them in business. What are the most valued customers I call them cheerleaders and private referral people many if not all,who barely limps in with their car not knowing what the heck is going on with it and Kevin of course with all his knowledge comes out roses leaves up gets dirty with love in his heart for everything he does thank you Kevin and thank Mike for your team members who go the extra mile day in and day out.

Caught driving in the rain, my car needed new wiper blades. I told the sales associate the make,…read moremodel, and year of my vehicle, and he directed me to the correct aisle. I chose mid-priced blades. Before I had a chance to pay for them, he already went out to the car and removed the old ones. After I paid, he promptly installed the new ones. I was in and out in less than five minutes. Excellent customer service.

I like the NAPA here in Creswell pretty well, I do usually find them a bit higher priced than the…read morecut-rate Auto stores but I find their parts to be a bit higher quality and that makes a big difference to me. They are sometimes a little slow but when I finally make it up to the counter they give me just as good a service as they did all those ahead of me and since they are 15 miles closer to me I'm willing to wait my turn. Thanks, Creswell NAPA for being there for me when I need you the most, I will be back!

Today I went into the local NAPA store to purchase a polishing pad for polishing my boat. The price…read morelisted on the tag was $14.99, and the person rang it up for $30.36. I notified the clerk that the price on the tag was considerable less, to which she explained "they've had some price increases, and there use to be a sign on the door". I told her it was very deceiving, and that this was quite the price increase, and she had adjusted the price. Later I had realized that the pad wasn't the right size for my polisher, and wanted to exchange it, and get some polishing compound instead. The listed price on the Mcguires polishing compound $17.99. The gentleman who rang it up this time, rang it up for $41.62. Again I mentioned how this was considerably more that the price tag had stated, to which he had replied "We use to have a sign on the door". I asked the man "would you go grocery shopping at a store that has a sign on the door stating their prices may be considerably more than posted?", To which he was silent. Fortunately this man honored the listed price after tearing off the price tag from the shelf. I don't normally write complaints, but this seems like a very shady business practice to me. Is it normal for NAPA to have sudden price increases that double the price?

friendly, helpful staff. They have a great inventory of in-stock parts. And good pricing. Asp/…read moreParts Authority is becoming a first-call for me! Ben, in Medford

Massive warehouse at wholesale prices I love it!!! Reminds me of this massive auto warehouse in…read moreCarson CA. I definetly plan on comming here again for auto parts!!

I WOULD GIVE THIS ZERO STARS IF POSSIBLE. This is not a safe…read moreplace for women to shop for auto parts. The staff are unprofessional and will give out your information to non-employee friends without consent. Take your business elsewhere.

My 2015 Rav4 needed a brake light bulb replaced. I usually do these repairs my self, but Cody, the…read moresales associate, did it for me. Exceptional service! All my auto parts now come from his store on Barger Ave. in Eugene.

Great service and people! Same day appointment and car was washed for free. Have had multiple VW…read moreserviced here.

I'm shocked at how bad this service department is. This time - I had my car fob stolen & needed a…read morenew one ordered and programmed. They told me 3-5 days & $475. It ended up taking 16 days and costing $600. And I had to have my car towed because I left town right after my fob was stolen. The front office said they had it don't worry they'll take care of me and when I got back after five days not only did they not know where my car was they didn't have the fob that was apparently not delivered- even though they ordered it & I had paid for it 5 days before. They didn't know where it was. No car no fob? No call to update me ? They treated me with a very standoffish kind of vibe brushing me off, acting like it was my fault that they didn't know where my car was towed to. I walked about three minutes and found my car. Lazy ass staff. Really there is no customer service at this business. None of the staff is very professional. They should take a lesson or a class before they get hired. I wish I had other options for Volkswagen in this area because I would definitely go there instead of Sheppard. Train your people !!!!

After my car unexpectedly broke down right in front of NAPA Auto Parts, I was met with kindness and…read morecourtesy from the staff which was a relief to be met with compassion during an otherwise stressful and unpleasant situation. It's reassuring to know there are good people all around us.

Great employees the took time to explain all the products I purchased and inquired about. They even…read moreexplained the problems I was having with my vehicle. After my bad experiences at Auto Zone it was a fresh breath of air when I went into Napa looking for answers and reliable products. Napa you solved the problems I was having with my vehicle, Thank you. Highly recommend this location.

Went here today for their free Grinch pictures! The line was long but it went pretty quickly and…read moreeveryone was in good spirits. Their workers were really kind and friendly and I would highly recommend giving business to this Harley-Davidson! The worker they had at the door greeting everyone said they wanted to do this for the community, that we are like their family. It was so kind.

Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

The guy helped me out with everything that I needed to do to repair this paint damage. For the most…read morepart it worked out really well, and the guys seemed very knowledgeable and very together and it made the experience overall very easy!

Went to get an oil filter for my truck. I guy at the counter helping someone and two guys stocking…read moreshelves. The number for the filter wasn't in order on the shelf so I was looking for the filter. The two guys never even acknowledged me. They were even right next to me at one point. I wasn't going to wait in line to have the register guy help me, so I left and went to the other 5 places in town.