wonderful experience! they were honest and quick! and kept in touch! They deserve 10 stars! I took…read moremy vehicle bmw to euro Asia first which I was quoted 6,300 for valve cover etc they said I needed a oil change in which was done the day before and that I needed brakes at 15% which was done the year before! i Think they thought they could take advantage of me! Then I bring it to absolute automotive! They replaced my valve cover and even replaced my tail light for 1/3 the price! They said I had 75% life left in my brakes! This will be the only place I will go from now on! Thank you!

I was a customer of Absolute Automotive for many years, which is why writing this review is a bit…read moredifficult. My previous experiences with this shop had been satisfactory including reasonable prices, which is why I returned for service this last time. I had my Mitsubishi Montero Sport, with approximately 95,000 miles, towed to the shop after it had been in storage for several months. Before storage, I had driven it and I had not experienced any misfires. My vehicle was towed because an oil leak had contaminated the alternator, preventing it from keeping the battery charged. I wanted the leaks repaired, the alternator replaced, and my SUV inspected before I began driving it again, so it would be dependable. The shop performed repairs including oil leak repairs, a tune-up, an oil change, a new alternator, a new air filter, and a new 5-year battery. My bill was just under $2,000. When I picked up my SUV, I was told it had developed a misfire likely related to Sta-Bil fuel stabilizer I used during storage. I was instructed to drive my vehicle and run several tanks of premium fuel through it, and I was told the issue should resolve itself. During that time I experienced surging and reduced engine power. I followed those instructions, but the issue continued. I returned to the shop, where the code was cleared, but the problem persisted. I was again advised to continue driving my SUV and to continue using premium fuel. At that time, I was not advised that additional diagnosis was needed to determine the cause of the misfire. After several months, while driving on the freeway, the engine suddenly shut off and I had to coast to the shoulder. Approximately an hour later, I was told my vehicle had suffered catastrophic engine failure and was not repairable. I was also directed to a local wrecking yard (B & R Auto Wrecking) that might offer around $200 for my SUV. Even though it no longer works, I decided to keep my vehicle. I reported the drivability issues multiple times and followed the advice I was given by the same person at Absolute Automotive. Despite this, my vehicle ultimately suffered catastrophic engine failure. Also during this time, that same employee sent me unsolicited and very explicit photos of himself by text message (receipt). He later apologized via text. I responded that his behavior was not okay and that I did not want to discuss it further. I do not believe the owner(s) of the shop would condone this behavior. I have been unable to speak with an owner because the same employee who sent the nude photos answers the phone whenever I call. I also submitted a written request by email for copies of my last three repair invoices several weeks ago so I could better understand the work that had been performed on my vehicle. I have not received a response. As a long-time loyal customer, I did not expect this type of experience. As a woman in her 60's I no longer have a working vehicle because it would cost thousands of dollars to rebuild the engine, so now I have to walk everywhere. To say the least, losing reliable transportation has had a significant impact on my daily life.

I'm new to the PNW, so color me surprised when I turned on my outside car's heater and got hit with…read morethe distinct scent of zoo and port-a-potty. Yup. Rats had moved in. This being a time-sensitive matter, as rats could end up chewing through wires the longer they live in your engine compartment, Sun Automotive thankfully made space for my poor car the same day I called. They kept my car for 3 days and were able to work it in around other customers. They found the nest in my heater box and removed it and sanitized everything and changed the air filter where the rats had started another nest. After all of that, they sprayed herbal rat repellent and sent me on my way. They're pretty expensive, the rat repellent they sprayed was about $140, but they do good work, communicate updates well, and they worked me in same-day when other mechanics I called quoted me a whole week out. Overall, I'm very pleased that they were able to get the rats out before any more damage could occur. My car is now safely in a garage, so this will hopefully never happen again. I plan to return to Sun Automotive for regular maintenance.

First of all, I never write reviews but this company's commercials about how fair and honest they…read moreare, are so outrageous and it could not be further from the truth it angers me every time I see one. You might see some positive reviews and that's only because the people that are writing them still don't know they got ripped off. I arrived in Eugene OR five years ago and the engine light went on in my SUV. I happen to be near an auto parts store and knew they had some testing device. They said they I needed some part replaced, I don't remember what it was called now, but it was $200 and easy to install. I didn't buy it then but went to Sun Automotive on Rustic Pl., to get an estimate to fix it. they looked me in the face and said it was gonna cost $900. I told him how the auto parts store said it would only cost $200 for the part and that would be easy to install. but Sun Automotive said the auto parts store didn't know what they were talking about and to replace it would be very difficult to get to. I suspected a rip off and went to a different auto repair company down the road. Not only did they tell me it was easy to replace that part, but when they checked out the car, the only thing that was wrong was that the gas cap was loose. I'm telling you folks and I have nothing to gain for making this up. These are conniving thieves. BUYER BEWARE !

We had a couple hiccups but Donovan worked it out for me like a pro. I can see why people call…read morethese guys the Toyota whisperers.

I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

I would highly recommend! Jerry and Walt's customer care and auto repair was fantastic. My VW…read moreGLI's check engine light came on 10 minutes north of Eugene. I did a quick Google search for a repair shop to have my car towed to, and Jerry And Walt's came up as number two under the VW dealership. So I had my car towed there. And I took the train home to California. As it was after hours on a Friday when I had the car towed, I had no choice, but to leave a phone message with the repair shop and hope they would be able to deal with the issue. They were not opened again until Monday and I had to catch the train and be home on Sunday. Saturday morning, I got a phone call from the owner of Jerry And Walt's repair shop. We talked about the issues that my car had and he reassured me that they were fully capable of evaluating and servicing my car and would keep me apprised of the situation. Monday came and they contacted me about their initial review. Then throughout the week they kept me informed of what they were working on and what they found. The service technician, Chris was super helpful and super easy to talk to. Their paperwork system is all online and easily accessed through a message link. It was easy to see their diagnosis, their services, their repairs. And they even inserted pictures and diagrams! We were not able to pick up the car for two weeks, but they had it stored for us behind their security gate. We were completely confident that our car was in good hands. Thanks to all the technicians that worked on our car after our unfortunate engine troubles, ending our vacation early.

Comprehensive inspection Market rate bids…read more Secure location Good service and personality

I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

DO NOT I repeat DO NOT go to Joe's garage. Worst experience of my life. I was supposed to get a…read morepart replaced and they replaced the wrong part and did not plug in the correct part into my engine (alternator DUH!! Wtf) blew up my battery and destroyed it. Tried to get ME to replace it. They will not HELP YOU. They will treat you super poorly. Kathy is not someone you should interact with. She snapped many MANY times, rolled her eyes, belittled, in general unkind and unhelpful. Sincerely could not think of a worse outcome. FYI I replaced my battery and alternator back in 2024!!

We had an exceptional experience here, with Brian as our contact person. I brought my car in…read morebecause the Mazda dealership had recommended about $2000.00 worth of maintenance after a routine oil change, and I wanted a second opinion. Brian scheduled a free inspection the very next day and confirmed my suspicions that no work was actually needed. They were so friendly and efficient, I almost wanted to have something done just to show my gratitude. Instead, I'm highly recommending them in my review and will definitely take my car to them for service in the future! And Brian is a really nice guy, to boot.

Amazing team working here! They are very supportive, friendly, and reasonable with their pricing…read moreand recommendations. I hope I won't need to return, but if I ever have a problem again I will be returning here!

Nice people, but I don't trust their service prices. Quoted me $836.00 for 1.5 hrs of labor and a…read more200.00 Part. Dealership quoted $334.00 with an OEI part. I had prior work done at this business. Now I'm not so sure if I was overcharged, LIKE THE EXAMPLE shows. I will not be a repeat customer.

Took a 2005 Astro van into Jacksons auto in July of 2023 with 153K miles on it. A/C had worked up…read moretill then. They charged me $550 and it lasted till next spring. Took it back and they charged me $955 and it lasted till the following spring. Went in this July and they wanted $3250 to fix it. I seemed to have 3 parts that needed to be changed. Cost for parts $125 off the street. They said that they could sharpen there pencil and do it for $2550. I smell a rat here. Needless to say they are not the A/C specialists they are supposed to be. BEWARE!!!

My wife and I came in a few weeks ago to buy a f150. Isaiah was awesome with helping us find a…read morevehicle we wanted, in our budget and with the features we wanted. We ended up with amazing value on our trade in and drive off happy in our XLT F150. But it gets even better. Before our purchase, Isaiah pointed out that the tires had a little wear but they were still safe for the road. We were planning on getting different tires anyways so not a big deal. A few weeks after purchase I get a call from Isaiah that unknown to him, the dealership had ordered new tires for the vehicle. I was able to come down that day and get 4 brand new tires on my truck. They could've just refunded the tires and called it a day but Kendall Ford made sure to do the right and honest thing. Will be buying all future vehicles here as they have earned a customer for life.

I purchased a 2016 EcoDiesel from Kendall Ford of Eugene in March 2024. After paying over $25,000…read morefor the truck, within 8 days, the truck was in their shop for approximately 3-4 months due to complete mechanical failure (including throttle control and fuel system components). Completely inoperable. Supposedly there was an "extensive inspection" on this truck, even though it broke down completely 8 days after I bought it, and it had to be trailed back to Kendall Ford of Eugene. While in the shop for nearly 4 months, numerous parts were replaced to include the high pressure fuel pump, the air filter, the air intake, and turbo flanges. But they never corrected the original issue and it had to be sent to multiple dealerships to even become functional again. 8 days after I bought it. Less than 2 years later, the same issue is still prevalent and worsening (electronic throttle control + DPF failure). I contacted the dealership to resolve this directly, and the only solution offered was to trade the vehicle in at a significantly reduced value (worth almost nothing, as it is once again, not functional) with no acknowledgment of the recurring issue despite numerous service records. I will never go back here for any reason. They value their dollar over you, and aren't shy about it. Even knowing I was a veteran coming off a serious car accident didn't stop them from selling me a vehicle that broke within 8 day of purchase. Do you really think they care more about you? Thank you for reading. I will update this review based on how Kendall chooses to handle this situation. Please comment if you want any source documentation at all.