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    Volkswagen Eugene

    2.5 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    Response quality

    Excellent

    Response time

    1 day

    Services - Volkswagen Eugene

    Vehicle battery testing

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    8 months ago

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    Danny D.

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    5 months ago

    Great service and people! Same day appointment and car was washed for free. Have had multiple VW serviced here.

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    1 year ago

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    Danny D.

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    9 months ago

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    Danny D.

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    AutoZone

    AutoZone

    3.8
    (31 reviews)

    I came in here earlier in the week with my buddy Matt. I needed a new starter for my car. I…read morehonestly didn't even know this store existed until this happened. I typically go to the one in Springfield, as I've never had a bad experience there. They are absolutely wonderful. However, they didn't have the part I needed in stock. They found it at two Eugene locations. This being one of them. The reason I chose this one was because they are open later than any of the others, and this happened at like 8:30 at night. I walked in here, told them I had an order on hold, and they found it. My name is pretty memorable. Lol. Mostly because it's ridiculously long and pretty unique. So they found it, produced the part I needed, and I paid them. Not a terribly complicated experience. I was set to get in and get out, so I could go over to Wendy's for a frosty before they closed. Figured we were right there, we might as well stop. Lol. The customer service was good. I honestly don't remember the guy's name who helped me. But he answered all of my questions, found my order easily, and took care of everything. I love that I can buy a part here, and return the old one for recycling or whatever it is they do with them, to any other AutoZone locations. So I bought it here, which was quite a ways out of my way to get it that night, I was able to go to the one in Springfield the following day and return the old one for a refund and they could recycle it. I love that, because one trip out of the way was honestly plenty for me. I would be annoyed if I had to return the old part to this location. Like I said, it was a quick trip in and out, but with good customer service. None of it was terribly memorable, but I had no complaints either. They achieved the goal and it made me happy. I would definitely return if I were in this area more often. But I rarely am, so I'll stick to the Springfield location as my go-to AutoZone location. Review 104 of 2017.

    What a joke Walked in with an alternator in my hand for…read moretesting The 2 employees were talking to each other Neither acknowledged I entered or was standing there Another customer walked in and they both shut up and instantly started talking to him about his fucking corvette I started walking out and then the taller red head guy finally spoke to me only to say have a nice day I went to O'Reilly auto instead

    Oakmont Service Center

    Oakmont Service Center

    4.4
    (59 reviews)

    Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

    Been coming here for years! Mike's shop is vetted with honest and competent professionals. Always a…read morefair price for services! Clear communication and relevant recommendations to keep vehicles in tip top shape! I definitely recommend them and will keep coming back.

    Volkswagen Eugene - car_dealers - Updated June 2026

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