Brought our 2026 Hyundai Tucson in for our 2nd complimentary oil change and tire rotation service. As they were busy we had a short wait, but service was performed in an acceptable amount of time. All our questions were answered by the professional and courteous staff. We would recommend Sheppard for purchase of a vehicle and for service. read more

I really wanted to like this VW/Audi/Volvo/Hyundai dealer--modern, clean, many EV chargers--but our experience there has been really poor. We bought a new ID4 for my wife and I and a used Chevy Bolt for my daughter from them. On both cars, they added a "Security Registration" $449 fee to the price. They claim this will pay out $5,000 if the car gets stolen. We have insurance and don't need this, but they say it is impossible to remove that charge from the price of the car. Just a cash grab by the dealer. The Bolt we bought had faulty tire pressure monitors and needed and alignment. No problem. If we bought the car (this was on the weekend) Monday someone would call us and they would get it in and have these items taken care of. The very unfriendly F&I guy even had us sign a paper that they owed this work to us. Two weeks later, nobody had contacted us to do this, despite reaching out to them again and getting assurance again that it would be taken care of. The same week our ID4 has a recall, one that VW called me about and urged me to do ASAP. Scheduled an appointment, took it in and the service manager explained it was a software update that could take up to three days. No problem, just get us a loaner and we'll leave it, as this is a car my wife and I share. No loaners are available and after inquiring about when would be a good time to get this recall done when we could get a loaner, I was told there is no good time and loaners are rarely available. So we have to go without getting this important safety recall done... We've enjoyed owning many VWs and Audis in the past but the extra charges, and the poor service department will have us going elsewhere in the future for cars. read more

Have changed to the Albany Hyundai as my dealer. Sheppard Hyundai is only interested in selling. They do not return phone calls. They are unfriendly when dealing with them in person. They also kept me waiting 5 Hours longer than I was told a service would be. Never going to them again. read more

Shepperd Motors sold me a vehicle that did not have good title. The DMV has threatened to cancel my car registration. The DMV notified Sheppard Motors in Eugene (they told me so). I called SM twice, no one returned my call. Went in person to SM. No follow-up days later. read more

Brought our Ioniq 5 to Sheppard Hyundai for the 1st. Warranty service. Service was eventually done after a 5 hour wait. Now I keep getting messages from Hyundai to make sure I get my 1st. Warranty service. I have contacted Eugene Hyundai (Sheppard Auto Group) numerous times, they said the system is down, they can't contact Hyundai to tell them my Warranty work is done. They said wait 30 days. My service was on Nov.25 read more

Great service and people. Great to have a local dealership with community roots. Highly recommend

I had a good experience when I originally bought my car from Shepherd Auto Group, but ever since my vehicle was totaled, things have gone downhill fast. I've been trying for weeks to get the necessary paperwork from their financial department, and it has been nothing but a headache. I've called, emailed, and even texted multiple times, but I rarely get a response or any helpful information. My GAP insurance company has been waiting on documents from them for over a week, and the lack of communication is the only thing preventing me from being able to purchase another vehicle. It's been incredibly frustrating and disappointing after what started as a positive experience. This has been the worst experience I've ever had trying to get a dealership's financial department to simply follow through. read more

1- I purchased the car at the end of September. 2-before I had even made my first car payment. My check engine light came on. I took it back to the dealership I bought it from and they said they didn't have time to do the repair work and suggested that I go to the Mazda Keizer by the mall in Eugene. I went there and they looked at my car and said that the heater core was plugged so my warranty wouldn't cover it and they tried to charge me. I hadn't even made my first payment. I laughed at them and drove my car back to the dealership and actually tried to give it back then which I wish I would've forced them to do at that very moment. 3- I went back to Shepard's auto and told them that I wanted to give the car back and they insisted that they would take care of me. They gave me a lender car and kept my car for a month and then gave me my car back with a receipt that looks like they had replaced the heater core and also told me that replaced the heater core. 4-in the middle of December my check engine lights came on again so I took it back to Shepard's and left it with them. They called me back and said we looked at your car and it's your heater core. I asked them why TF it was my heater core, if they kept my car for a month, a few months ago to replace it, and I have a receipt that says I have a replaced heater core on it? The guy said he would call me back and he hangs up the phone and calls me back and tries to explain to me that they just flushed the heater core. They had my car for a month to just flush the heater core. I asked him to explain why they had my car for a month and they couldn't. I found the receipt that they gave me and I took it to another mechanic and they pointed out that they didn't list the hours that they should have listed if they replaced the heater core. This means that they took advantage of my vulnerability, and they tried to give me a false receipt and lied to me and also tried to extend time on my warranty claim so it would eat up more time against whatever they would have to fix. I went back in there and demanded to talk to somebody that could explain why they kept my car for a month with a heater core and not one person in that entire auto shop could look me in the eye and tell me why. So then they keep my car again and this time I supposedly have a new heater core. 5- 2 months ago my check engine lights came on again and the codes were reading as the same codes that showed up the first time I had issues after I had first purchased the car. It was the same damn code in November a month after I bought my car that related to the temperature sensor and coolant. I had to take my car back again and this time my warranty covered the head gasket being replaced. While they were working on my car, I didn't know what was going on and they ordered parts and they were supposed to get back to me and they didn't. Friday rolled around and the service manager hadn't called me back. They told me it would be a few days over a week ago. I called Brandon on a Friday and asked him and he said he would check and call me back and he never called me back. I showed up that Saturday to the dealership and the service department was closed and I had a literal freaking breakdown. I'm talking crying and screaming and I'm surprised that they didn't call the cops on me. So they replaced my head gasket a few months ago. 6- my left speaker has also blown in this SOB. 7- today I was driving to pick up my son from his jiu-jitsu class and a an extremely loud knocking noise started in my car and I had to pull off to the side of the freeway and get it towed to Shepard's again. I purchased this car at the end of September last summer. It hasn't even been a year and this is the sixth or seventh time I've had to go back to this dealership, along with others. This last time that it broke down, I had to cancel my trip to Utah to see my sister that has stage three cancer. These people are awful. I'm currently taking my car to see a third-party inspector and plan to pursue small claims court action.This is such a complete BS. Don't ever buy a car from this place. LAST BUT NOT LEAST Phil Speers the owner of the dealership supports MAGA and ICE. Go see his X page. read more

These guys had my car for some electrical troubleshooting. It was apparently out of their wheelhouse because I discovered a blown fuse when I got my car home. $290 for what ??? read more

This is related to the service department only. This review is accurate and states the facts. We purchased two new Hyundai cars (Santa Fe and Kona), October of 2021 from Kirkland Hyundai. Around 6K miles on the Santa Fe I called Sheppard Hyundai for service advise. The service department could not tell me at what mileage I should bring in my Santa Fe for its first scheduled maintenance. But we did bring it in for its first service right around 6K miles. I waited all day for a phone call, letting me know the car was ready. Finally I called and was told "Oh yeah, its ready". I picked up the car, drove home and then noticed the blemish that was on the drivers side front rim, was still there. Which indicated the tires had not been rotated. This is part of the regular maintenance. I complained and indicated in no uncertain terms that a customer trusts the service department services the vehicle correctly. They never offered to rotate the tires. A few months later my wife takes her Kona in for its first service. Guess what, Sheppard Hyundai service did not rotate the tires on her car either. Again I complained - no offer to rotate the tires. Around 10K miles on my Santa Fe, the front brakes started to vibrate under braking, which usually indicates an issue with the rotors. Not trusting Sheppard Service I went to Les Schwab. They looked at the front brakes and indicated that yes the front rotors need to be either replaced or resurfaced. Parts were not available via Les Schwab. I went to Sheppard, and after a bit of a run around, me calling to Hyundai to complain, Sheppard Service indicated the rotors would be replaced under the 12 month/12K mile warranty. Took my car in for the brake repair, only to be told the rotors would have to be ordered. Should be ready the next day (Friday). I receive a call from Sheppard Service on Friday, indicating the rotors had been replaced, BUT Sheppard Service had damaged the front passenger rim and destroyed the tire. A new tire had to be ordered. I asked what they were going to do about the damaged rim. Only then did they offer to bring in their "wheel guy" to repair the otherwise perfect rim. No offer for a rental car. So I'm without a car for 4 days. I pick up the car on Monday, new tire and an OK repair job on the rim. There is some runout where the repair was made. A slight depression. So the rim is not in the same conditions before it was damaged by Sheppard Service. The only good thing that came out of this repair, was that a TCU update was applied, and now the TCU/DCT shifts are smooth and not so jerky. I did call to Sheppard motor to indicate that the software update did the trick. What did they tell me, "hey can you give us a good review". REALLY? They damaged my car, applied a software update to the TCU, and they want KUDOS? And now to top it all off, there is a droning sound that comes from the front of the card at speed above 40MPH. Is it the new tire? Is it the new rotors. Is it because the pads were not replaced along with the new rotors. (I called to a few brake shops and they ALL indicated that yes, when you get new rotors you replace the pads - Never put used pads on a new rotor). I just don't understand how a service department can be so inept. Is it due to the fact that all warranty work, service is to be done at a Hyundai Service department, and they are the only one in town? I was scheduled to take my care in today to see where the droning sound is coming from, and what do you know........... Sheppard Service called and said they had to reschedule to next week. What a load of crap. read more

Sheppard Auto Group - Sheppard Hyundai Eugene did this to my car - Auto Repair Near Me - Eugene, Oregon

Recently took My vw jetta wagon in for a sunroof issue, the service writer tried to sell me on over 2K of work I did not want to deal with on this visit. They quoted me $4800 to repair the sunroof with a list of every part that was broken. They tried to get me for almost 7k total overall. The service writer also recommended that they replace my spark plugs even know my car is a diesel. I refused to authorize the repairs so I removed my car from them and took my car to Alex's Garage for a second opinion and they fixed sunroof for about $350 and verified nothing was broke! Sherpard Motors should be ashamed of themselves for operating this way. I had previously heard that ever since they moved into their new facility that they have been sticking to the customers to cover their new facility costs, I believe that now after trying to get a single repair done, look to the local German repair shops first before going to the dealership! read more

Since buying my car there two years ago, I have had nothing but great customer service each time I've taken my car in for the courtesy services. Easy to schedule an appointment and they usually have services done under the estimated time quoted. read more

I had a great experience at Sheppard motors ! I had a terrible experience with my bank depositing the check. I wish to thank Brian Scheaffer, Ben Klein and most of Angie Ecklund who took so much time and effort to straighten out my bank!! This was all my bank's problem read more

We have purchased or leased a couple of cars through Tom Ross at Sheppard Volvo. We love our cars but most of all we appreciate Tom. Almost two years into our lease, I had to call Tom for some help in finding a particular part for a tire change on our Volvo XC 40 Recharge. Tom remembered my wife and I and spent the time on a Facetime call to search the car to find the part. A great help. I would never hesitate to buy another car from Tom (and we have to drive about two hours to get to him). Thanks Tom AC read more

Be careful if you buy a car here. We bought a used car, and mentioned several times that we wanted a clean Carfax. Later we found that the car had already been in TWO accidents without our knowledge. There was even duct tape underneath the car when we looked underneath. Lesson learned - you have to get the Carfax and match the VIN to the actual car. Do not trust the sales person or this dealership!! When I found out about the deception, I called and spoke with both the sales person and the owner of the dealership. I described my concerns in detail and gave them my phone number, but there was no follow up. They do not care. read more

I am very disappointed in the after the sale service I received. I should have known when I talked to my salesman about a missing cap on one of the wheels, he said "on the right rear", I said yes, "as is", in a condescending tone. Ok $3.00 part, you must be so proud. Had a flat tire on I-5 ok these things happen, the spare was flat. Less than three months the battery dies while I'm on the road, not covered, sorry there is no telling what you did to your battery. It's alright, I walked in didn't haggle, cash buyer about $17,000.00 expected a good reliable car and some after the sale service. The reliability remains in question, the service couldn't be any worse. Never again. read more

Purchased a car from them and it was delivered with one key and the battery was bad on day 2. By day 2 I have spent $250 extra. The worst thing though is they charge you $450 to etch the vin number in frame for some sort of theft deterant. Even though you didn't ask for it and paperwork says in bold letters that it is not required for purchase or lease of vehicle, they will not remove the charge. It is just the new money grabbing scheme for dealers. They state it's on all their vehicles, so I would suggest looking elsewhere for your car. Unless you want to give the dealer an extra $450 of your hard earned money for nothing. read more

Sunday July 9, 2023 my wife and I signed lease paperwork and drove away with a 2023 Hyundai Elantra with 10 miles on the odometer. As part of the deal, my wife and I paid 3000 dollars down. Thursday July 13th Jordan Rubenstein, the finance manager of Sheppard Auto, called me at 12:12. He said the there was a problem with our finance deal, that our credit was not as good as what they thought it was, and that we would have to pay at least 30 dollars more per month and/or lose our lease protection insurance. The morning of July 14th I put the car in the exact condition it was in when we drove away with it and dropped it off at the dealership. The secretary took the keys. I want to file a complaint to stop them from doing this to someone else and try to get our money back. We were there on Sunday July 9th for four hours. I can never get back the time we wasted on this with people negotiating in bad faith. And we still need a car. Thanks (This is the text from my Oregon DOJ Complaint. Don't fall for the yoyo scam like we did) read more

I bought a brand new Volkswagen SUV from Sheppard and it was the worst mistake I ever made in my life in buying a car. I had heard that their service was horrible but I guess I forgot about that when I bought the car. I've spent 2 1/2 years dealing with the service department to fix the computer system. They have replaced the radio module, but that is not what's wrong with the car. The motherboard of the computer is not working correctly. They do not have the knowledge to figure it out, even though I have shown them many messages from my dashboard their answer was, they cannot get it to duplicate the problem when they have it. REALLY!! So that led me to say goodbye to Volkswagen specifically Sheppard motors I sold the car. They have a tremendous high turnover in the service department. I would not recommend them to any living person. That's how horrible they are. read more

We were looking to purchase a used Toyota 4runner, looking online we came across a great deal at Sheppard Motors Hyundai in Eugene Oregon. We contacted the dealership and dealt with a salesman by the name of Jose Sanchez who was very professional and friendly. We drove to Eugene from Salem and Jose met us at the front door with a smile and laid back positive attitude. We are both a bit of a smartass and Jose was able to join in a little while staying professional. My wife really stresses about car shopping so this made it so easy and made her comfortable. The overall experience was great and I would recommend anyone to go in to Sheppard Motors ask for Jose he will treat you well and help take the stress of buying a car away. read more

Seriously go to any other dealership for service. It is far more worth it to get it up to the Salem Hyundai than Sheppard. From the start, there was a clear lack of respect for me from Bobby in the service department. The inability to give me a clear diagnosis for my car. I originally gave my car in July of 2021. They had my car until October of 2021 and I was never once offered nor given a loaner. I was never given an update from them and had to constantly call to ask for any update on my car of which I would only get an answer along the lines of "I have no information to give you." Less than a month later, my car had more problems which I then brought it to them. I was unaware of their poor quality and simply assumed it took so long previously due to slow shipping. After giving them my car, I was told to expect a call within 3 days. After receiving no call and having to call Bobby myself, I was told to expect it all to be done in a week. That week turned into two weeks. Then another two weeks, and another, all up to 4 months. I was told within that time that my car had even more problems. While I was told that there were x amount of problems with my car, not once did I ever receive a loaner until 3 months later. I emailed Bobby requesting the invoice(s) for the service and to this day the only email I received from him was an unprofessional, all caps email, telling me it will be worked on - no invoice has been given to me. I emailed the Hyundai Service Manager, Brian, as well as called him, which I was forced to leave a message for him. To this day I have not received any correspondence from Brian. After clearly being disrespected by Bobby and Brian, I asked my mom to communicate with them on my behalf. She was able to get much more information than I ever was. The only times I have ever been given any possible information from Bobby was when another problem came up with my car and it was going to cost me even more money. I have left multiple voicemail messages and never get any response from anybody at Sheppard Motors. It is clear that Bobby and Brian both have a lack of respect for anyone of a younger age. Brian and Bobby lack the communication abilities you should expect out of both a manager and customer service representative. I cannot stress enough that if you care about your time and being given clear, accurate times rather than lied to and drug on for weeks about your own personal property, go to any other Hyundai or service center possible. Sheppard Motors, Bobby, and Brian are actively shady with an obvious intent to scam and manipulate customers through lies, failed promises, and lack of both professionalism & communication. read more

Sheppard Motors was one of the only places in Eugene that I could take my Elantra to for some recall repairs. I made an appointment online and they quoted me that it would take about an hour. When I arrived I was directed to the service desk but just sort of pointed in that direction. There wasn't really a clear sign to where we should go and when we walked up the woman at the desk didn't say anything. So we waiting and walked up to the guy at the window. When we told him why we were there he seemed annoyed and exclaimed, "Yea... you want the service desk right THERE." Uh.. OK! Sorry for asking. Anyways once we checked in the woman we interacted with was nice and told us it would be 1.5 hours because another recall showed up on the computer that we didn't even know about. They were minor repairs so we just waiting in the waiting room which has some free snacks, water bottles, tea, coffee and a vending machine. After about 10 minutes of watching people argue on Judge Judy we decided to browse the cars for sale. A sales guy helped us and we told him we were thinking of trading. He was really helpful and gave us a ton of info even though we were just browsing. I appreciated that he was still engaged with us and showed us around the lot. We actually plan to go back and test drive one of the cars. Overall we were happy with the service and glad their time estimate was correct. read more

Sheppard Auto Group - Auto Repair Near Me - Eugene, Oregon

Although I didn't buy a car from the dealership the service I received when I was looking was great. The salespersons went above and beyond. read more

Definite crooks. Don't shop here. I had bought a used truck from them less than a year ago. My clutch knee started going out so I took it back to trade in for an automatic. I paid 10k for the truck and had put less than 3000 miles on it in a year. They said they couldn't give me more than 5k for as a trade in. Yesterday I was talking with my neighbor about his new used car. He said he had bought an SUV from Sheppard, and had to return it 3 times within a month because it had some sort of problem. They decided to trade it for something else since Sheppard was unable to repair the problem. Sheppard only gave them half of what they bought the SUV for, even though he had just bought it 30 days ago and most of those 30 days were spent in Sheppard's mechanical shop. read more

I trust these guys to let me know what my car really needs and what is just a suggestion. It's pretty nice :) definitely recommend.

I was in the market for a used car & had browsed multiple car lots. I made it to Sheppard Motors one evening & was approached by salesman Nat. After he pointed out a few vehicles, I told him what I was looking for in a car. We looked at the Hyundai Tucson & took it for a test drive. I had a lot of fun as Nat pointed out the amazing features of the car & being able to experience them while driving sold me! When we returned to the dealer, we took the time to do a mock up of what payments were like. I seriously didn't think I was going to be leaving with a new car that day, but I did! Time flew by so fast that we found ourselves there after closing! This was the best car experience I have ever had. Nat's friendly & humorous personality made this experience one of a kind. He really knows his stuff about the cars & I appreciated how he advocated for us by getting the best deal as well as not being pushy on the sale. In the end, getting the car was a no brainer & having such a great car buying experience made the decision simple. See Nat at sheppardmotors for your new car! read more

Sheppard Auto Group - Car salesman Nat - Auto Repair Near Me - Eugene, Oregon

I am highly disappointed with this dealership. I took my 2008 Hyundai Elantra in to find out why my AC worked great but I had no heat. I was told that the whole unit would need to be replaced($3000). I am not that gullible. I took it to a local shop here in Coos Bay and had it fixed($300). I had a factory recall due at the same time that this dealer had my car and it was never even looked at. I am scared that the work that I paid for ($900) to have the transmission flushed, tires rotated, oil changed and a few other routine things done were even completed. I would never recommend this dealership and I will never go back!! read more

I bought my car in brand new condition from Sheppard Motors a few years ago because it came with a ten year or 100,000 miles warranty. Well, more recently, my engine has an issue which required an engine replacement and it's well under the warranty timeline so I thought I would be taken care of. After jumping through their loops of bureaucracy, I was forewarned by their service staff that engines are on back order and could take up to 3 months before my car even gets worked on. They said in the meantime, they would have to keep my car while they wait for the new engine to show up. I asked about a courtesy car so I can have a car to use for the 3 months duration since I have no other ways to get around town for grocery and medical appointments. To my surprise, I was told they don't have courtesy cars (loaners) to give out. They said they never had loaners. Really? I asked. But every car dealerships offer loaners. Toyota does. Honest does. Even Hyundai in Albany, does. Apparently, Sheppard Motors just don't care after they get your money. Their service manager, Brian, said the same thing. It's really unbelievable and a huge disappointment to do business with this dealership. Now, I'm stuck with a car I bought new from them with a broken engine. It's a total nightmare. I've had to escalate the problem to Hyundai USA and they're also sketchy. The case manager there said that Hyundai USA can reimburse for rental up to $60 per diem (taxes and fees not included) but he wouldn't send me their policy describing the reimbursement process. I would not recommend Sheppard Motors or hyundai to anyone. I wouldn't recommend Sheppard Motors or Hyundai to anyone. read more

Kevin and Charles Delong made an otherwise tedious process quite pleasurable. Everyone was genuinely nice, professional, knowledgeable, and fast...I couldnt be happier with my 2020 Kona! Thanks, guys! I'd make the 2.5 drive from Coos Bay any time to buy from you guys! read more

Sheppard Auto Group - My new 2020 Kona! - Auto Repair Near Me - Eugene, Oregon

Really disappointed. I scheduled a routine oil change on my 2013 Elantra GT and checked in a few minutes early of my 10:30 appointment time. I was quoted 1-1.5 hrs. Around 12 I was brought back and told the different things that needed to be fixed. I opted to have just my one headlight and side marker bulb replaced, but was never given a specific price for those, I've had them replaced at another Hyundai and it wasn't outrageous. Another hour later was told I hadn't been forgotten (I obviously had been). Another 45min later I asked if there was a problem and why it was taking so long. I was told the person who was working on my car had taken a lunch break. I was then checked out and presented with a bill of $250! I was so frustrated and ready to start crying (I hadn't gotten to have lunch) that I said fine and that I just wanted to get out of there. I was then brought back into the service bay and told that the cover for the side marker had been broken during the bulb replacement and would have to be replaced. They said they would have to order the piece. I had to ask if I would have to pay for that as well! I just don't understand how after having to wait over twice the quoted time and obviously being upset about the cost of the service that there was no mention of a discount or even a heartfelt apology. I will be back to have the part replaced, but will find somewhere else to have my services done in the future. read more

Sheppard Auto Group - Broken cover for side marker - Auto Repair Near Me - Eugene, Oregon

My car went in to get a bunch of stuff fixed that was covered under warranty and they told me it would be a week or two tops. they have had my car for over a month, so I went to go get it yesterday cause they told me it was done and then they called back about an hour later after it was done telling me that my key was STUCK in the ignition and that they had to push it out of the shop and take the battery out and put it on the charger and pull a fuse to shut my car off, and they said they were gonna charge it and put it back in my car by the time I got there to pick it up. NOTHING was done when I got there to pick it up. The battey was out of it still and the key was so stuck it wouldn't even move. So I asked them to put the battery back in so I could start it and try to get the key out, so they put it back in and my car barley would start, the key still wouldn't even budge out, and when I finally got my car started dark grey smoke came out of my exhaust and when I asked him why I did that and why does it smell so bad he told me "oh well it's a diesel", Like no shit it's a diesel but it never did that before. His story kept changing on what happened also he was telling my boyfriend one thing and me something completely different. My car runs 10x worse now then it did before it went to this shop. Now they are trying to get me to pay for all this stuff when it was completely fine before it went to them And told me it was gonna be another 4-6 weeks before I can get my car back. I now need a new battery, ignition, key lock and who knows what else. I DO NOT RECOMMEND THIS PLACE TO ANYONE. read more

I was talking with Val at the dealership. I asked him to send me a lease proposal that had NO extra charges like some dealers typically do. Val assured me several times there would be no unneccesary charges. When I got the proposal, there was a mystery charge of $399 for "Security Registration." Val said he could remove the charge. I said I'd rather not work with tricksers, Val assured me that there would be no trickery in the lease. That horse already left the barn. If you scroll down to read their reviews, you'll see there are several other folks complaining about customer service there, and Ken doing overcharging like he tried with me, & other trangressions. Find a dealer that is fair, honest, ethical, knowledgeable, and has caring folks to work with. read more

We have leased 2 Volvos with the amazing help of Tom Ross. He eas able to find the exact car with features we wanted-the entire transaction was effortless with Tom and his team. Highly recommend him for his knowledge, confidence and expertise. He's the one to go to for us at the dealership. Marcia and Ralph Grateful customers read more

I purchased a brand new 2022 Volkswagen Taos in September of last year. I paid cash for the car so there was no financing. The salesman that sold my car seem to be helpful although there were a number of things that were left unaddressed. It's time for my first service at the 10,000 miles. I called Volkswagen of America to discuss with them hard breaking and why it was coming back with a report that was hard breaking and what the definition of hard breaking was. I asked them to contact Shepard Motors concerning the breaking issue so that they would have that information for my first service. I called the service department to make an appointment and told them what my concerns were. The person in service that took my call said he could not make an appointment that they would have someone call back that same day to make an appointment. Well no call back. No call back the next day. Called and left a message with the salesperson no call back. I went online to make an appointment they said there were no appointments available on any days that I had requested which was 7 to 10 days out. I entered the information it said that my VIN number was not correct so I could not get past that point to make it an appointment. Here it is 4 days later and still no call no appointment. I don't know why I purchased a car at Shepherds because they have reputation in this town of having bad service. I guess my next move is to call Volkswagen of America and file a complaint against the dealership because I'm not hearing anything back I need to get my car serviced because I'm getting ready to take a trip and I want to make sure that my oil is good and everything is in good shape concerning my brakes. read more

In town for business with a sudden oil low on my Audi. Everyone was extremely helpful. The entire dealership was completely dog friendly and turned a very scary day into a stress free experience. I also learned they are an Audi service center. Who knew.! read more

Sheppard Auto Group - Auto Repair Near Me - Eugene, Oregon

Worst car shopping experience ever!! I would give them zero stars if that was an option. Abraham and Ken the sales manger were insulted that we offered less then sticker price and were not interested in negotiating a deal at all. In fact they kept adding on ridiculous extras that was making the price go higher and higher. At one point the price was almost $6000 more then the sticker price. Ken said he would rather give the car to auction then sale it to us, which I felt was very unprofessional. They were both pushy and had zero integrity, needless to say we left without a car. This isn't our first rodeo buying a car but definitely first time being treated so horribly when trying to purchase a car. Wouldn't recommend them to anyone who wants an enjoyable car buying experience. read more

My Husband and I are so incredibly happy with our new 2022 Hyundai Kona SEL and the peace of mind we purchased with the Platinium Extended Warranty that takes the bumper to bumper Hyundai Warranty to a full 10 yrs or 120,000 miles. We got the gorgeous color Thunder Grey with the black interior. This grey is a visual show in the sunlight with pink, blues and greens...Beautiful! Enough about the Kona... our Sales Expert McCoy made our trade in and purchase process easy going and smooth. McCoy is just a pleasure to be around and we can't say enough good things about him, so I highly recommend you go see him for yourself. This is our 3rd Hyundai from Sheppard Motors. It's the zero pressure, friendly service, best warranty on the market and a darn good looking ride!!! Thank you again McCoy for being amazing!!! Dave & Cheryl read more

See my first review below for context. I received a reply message to call the owner to discuss. I spoke with Casey the service manager to explain. I was traveling and needed my trouble lights and cruise control repaired. After being brushed off by the service department telling me it was a stereo issue, I was pretty bummed. After finishing my trip without cruise control for a 1000 mile drive, I decided to look into it further. Upon troubleshooting for 30 minutes, I discovered a burned out 5A fuse. Once replaced, all the trouble lights went away and my cruise control was working again. I explained all of this to Casey about a month ago, I was told he would look into it. It's been about 30 days since I spoke with him and it would appear I won't hear back. A refund of the 'diagnostic' fee is the only solution since the service department clearly didn't do any diagnostics! read more

BUYER BEWARE. Seriously, if they sell you a car 'AS IS' they mean it. I'll preface this by saying I'm happy with the car I bought, and every person I dealt with was nice. That's the good part. The not-so-good part is that the car they sold me was AS IS, and I signed reams of paper work saying I understood that. It's a 2009 Toyota for a decent price, so I took the risk. The car was NOT ok. It needed a new wheel bearing ($465) and it also needs new tires. I could see at the car lot that the tires weren't that good, so all in all, I'm ok. Although in the future, I'll just buy from KENDALL, who gives a buy back guarantee. After I paid for repairs and new tires, Kendall's prices don't seem so high after all. But the OTHER thing that bugs me is that I called them to see if they would help - there is paperwork for arbitration, after all, but they never returned my call. Not even to say sorry, as is, blah blah blah. Won't be going back, and won't recommend them to anyone, In fact, I'm cancelling my February appointment with them for an oil change. read more

Amazing dealership. Very friendly and welcoming without feeling like sharks were swarming. Everyone seemed happy and there to help. Teresa helped us and was very sweet, and professional. She gave us enough information on the test drive that we were informed on our potential purchase. She was not overwhelming or pushy. The entire process was smooth and simple. A few days later, my tire pressure was a little low so i stopped bythe service department and they squeezed me in to fill my tires. I was in and out in 5 min, without an appointment. Every aspect of this dealership far exceeded my expectation! I'm so happy, and I LOVE my new car!!! Thank you Sheppard Motors! read more