Cancel

    Open app

    Search

    Sheppard Auto Group

    2.8 (103 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Sheppard Auto Group

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Sheppard Auto Group Photos

    You might also consider

    Recommended Reviews - Sheppard Auto Group

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Sheppard Hyundai Eugene did this to my car
    Terry A.

    This is related to the service department only. This review is accurate and states the facts. We purchased two new Hyundai cars (Santa Fe and Kona), October of 2021 from Kirkland Hyundai. Around 6K miles on the Santa Fe I called Sheppard Hyundai for service advise. The service department could not tell me at what mileage I should bring in my Santa Fe for its first scheduled maintenance. But we did bring it in for its first service right around 6K miles. I waited all day for a phone call, letting me know the car was ready. Finally I called and was told "Oh yeah, its ready". I picked up the car, drove home and then noticed the blemish that was on the drivers side front rim, was still there. Which indicated the tires had not been rotated. This is part of the regular maintenance. I complained and indicated in no uncertain terms that a customer trusts the service department services the vehicle correctly. They never offered to rotate the tires. A few months later my wife takes her Kona in for its first service. Guess what, Sheppard Hyundai service did not rotate the tires on her car either. Again I complained - no offer to rotate the tires. Around 10K miles on my Santa Fe, the front brakes started to vibrate under braking, which usually indicates an issue with the rotors. Not trusting Sheppard Service I went to Les Schwab. They looked at the front brakes and indicated that yes the front rotors need to be either replaced or resurfaced. Parts were not available via Les Schwab. I went to Sheppard, and after a bit of a run around, me calling to Hyundai to complain, Sheppard Service indicated the rotors would be replaced under the 12 month/12K mile warranty. Took my car in for the brake repair, only to be told the rotors would have to be ordered. Should be ready the next day (Friday). I receive a call from Sheppard Service on Friday, indicating the rotors had been replaced, BUT Sheppard Service had damaged the front passenger rim and destroyed the tire. A new tire had to be ordered. I asked what they were going to do about the damaged rim. Only then did they offer to bring in their "wheel guy" to repair the otherwise perfect rim. No offer for a rental car. So I'm without a car for 4 days. I pick up the car on Monday, new tire and an OK repair job on the rim. There is some runout where the repair was made. A slight depression. So the rim is not in the same conditions before it was damaged by Sheppard Service. The only good thing that came out of this repair, was that a TCU update was applied, and now the TCU/DCT shifts are smooth and not so jerky. I did call to Sheppard motor to indicate that the software update did the trick. What did they tell me, "hey can you give us a good review". REALLY? They damaged my car, applied a software update to the TCU, and they want KUDOS? And now to top it all off, there is a droning sound that comes from the front of the card at speed above 40MPH. Is it the new tire? Is it the new rotors. Is it because the pads were not replaced along with the new rotors. (I called to a few brake shops and they ALL indicated that yes, when you get new rotors you replace the pads - Never put used pads on a new rotor). I just don't understand how a service department can be so inept. Is it due to the fact that all warranty work, service is to be done at a Hyundai Service department, and they are the only one in town? I was scheduled to take my care in today to see where the droning sound is coming from, and what do you know........... Sheppard Service called and said they had to reschedule to next week. What a load of crap.

    See all

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Great service and people. Great to have a local dealership with community roots. Highly recommend

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of IT D.

    IT D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Danny D.

    Danny D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of IT D.

    IT D.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of IT D.

    IT D.

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of IT D.

    IT D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    I trust these guys to let me know what my car really needs and what is just a suggestion. It's pretty nice :) definitely recommend.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of IT D.

    IT D.

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0
    Photo of 01010110 0.
    178
    123
    10

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of IT D.

    IT D.

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Stacey B.
    80
    60
    49

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of IT D.

    IT D.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kris H.
    730
    27
    7

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of IT D.

    IT D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 3

    Ask the Community - Sheppard Auto Group

    Review Highlights - Sheppard Auto Group

    We didn't purchase our Jetta TDI here, so I can't comment on sales, but the service department has been great.

    Mentioned in 9 reviews

    Read more highlights

    You might also consider

    Oakmont Service Center

    Oakmont Service Center

    (59 reviews)

    Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

    Been coming here for years! Mike's shop is vetted with honest and competent professionals. Always a…read morefair price for services! Clear communication and relevant recommendations to keep vehicles in tip top shape! I definitely recommend them and will keep coming back.

    Wayne's Garage

    Wayne's Garage

    (42 reviews)

    What a great shop this is! I just found them a few weeks ago. I had work done on my Acura at a…read moregarage in Eugene and the problems weren't only not fixed but created a problem with my A/C. Jerry was so nice and scheduled to check out the car a few days out. I dropped off my car and the mechanic went over the issues I had: speedometer cable broken and replaced Idle control not working. Come to find out, my A/C wasn't working right either. The shop is very clean, as is the waiting area and bathroom. They had coffee and water available to drink while I waited. The work was done in a reasonable amount of time. I was warned that the A/C issue might involve having to remove the dash inside the car to find the problem and might be a pricey fix. Ugh. I was preparing for the worse and praying for the best. The speedometer cable was not broken but disconnected. Huge cost savings there and impt. because the part was no longer being manufactured. The Idle control part that was put on by the Eugene mechanics and didn't fix the idle problem wasn't the necessary part to fix the idle problem. My car has a manual transmission. It has two Idle control parts not one which is what automatic transmissions have. The one that was replaced was for hot starts...the one I needed was for cold starts which would solve both cold and hot start idle issues. I found a used fast idle control assembly part online and that fix was properly fixed now. The fix made by the garage in Eugene to address the fan issue for the radiator was not fixed. Mainly because the problem wasn't the fan but a dead battery. The Eugene mechanics repair that was made was to add a timer and sensor which, not only wasn't necessary but ended up being the cause of the A/C unit not working. It was blowing the A/C fuse making the A/C not work. Thankfully the dash wasn't taken out so the fix was not as expensive as I thought it would be. I am grateful for good and honest mechanics. I am frustrated with having to go back to my previous mechanic and try to get some money back on the work they did but I'm going to try. Wayne's is my new Acura mechanic.

    I called Just to get advice about a situation I'm dealing with another mechanic over 100 miles away…read moreand they talked to me for over 10 minutes for free. Anyone who is willing to do that deserves five stars thank you Wayne's Garage!

    Sun Automotive - Sun Automotive, Springfield Oregon.

    Sun Automotive

    (65 reviews)

    I'm new to the PNW, so color me surprised when I turned on my outside car's heater and got hit with…read morethe distinct scent of zoo and port-a-potty. Yup. Rats had moved in. This being a time-sensitive matter, as rats could end up chewing through wires the longer they live in your engine compartment, Sun Automotive thankfully made space for my poor car the same day I called. They kept my car for 3 days and were able to work it in around other customers. They found the nest in my heater box and removed it and sanitized everything and changed the air filter where the rats had started another nest. After all of that, they sprayed herbal rat repellent and sent me on my way. They're pretty expensive, the rat repellent they sprayed was about $140, but they do good work, communicate updates well, and they worked me in same-day when other mechanics I called quoted me a whole week out. Overall, I'm very pleased that they were able to get the rats out before any more damage could occur. My car is now safely in a garage, so this will hopefully never happen again. I plan to return to Sun Automotive for regular maintenance.

    First of all, I never write reviews but this company's commercials about how fair and honest they…read moreare, are so outrageous and it could not be further from the truth it angers me every time I see one. You might see some positive reviews and that's only because the people that are writing them still don't know they got ripped off. I arrived in Eugene OR five years ago and the engine light went on in my SUV. I happen to be near an auto parts store and knew they had some testing device. They said they I needed some part replaced, I don't remember what it was called now, but it was $200 and easy to install. I didn't buy it then but went to Sun Automotive on Rustic Pl., to get an estimate to fix it. they looked me in the face and said it was gonna cost $900. I told him how the auto parts store said it would only cost $200 for the part and that would be easy to install. but Sun Automotive said the auto parts store didn't know what they were talking about and to replace it would be very difficult to get to. I suspected a rip off and went to a different auto repair company down the road. Not only did they tell me it was easy to replace that part, but when they checked out the car, the only thing that was wrong was that the gas cap was loose. I'm telling you folks and I have nothing to gain for making this up. These are conniving thieves. BUYER BEWARE !

    Wrench Automotive - Bumper-to-bumper, most makes and models

    Wrench Automotive

    (1 review)

    Talked to me like a human being informed me what he thought about the quality of the part I had…read morepriced and why and was polite informative and stayed at the price he quoted but I never did get to use his services

    From the owner: **Please see our Google reviews or our photo section for customer reviews. While all reviews are…read moreauthentic, an automated algorithm on this platform continues to remove them.** With 25 years of dealership-trained experience, Wrench Automotive provides bumper-to-bumper auto repair for nearly all makes and models. We service everything from daily drivers to luxury and European vehicles, including but not limited to Mercedes-Benz, Audi, BMW, Lexus, Volvo, and Subaru. We also specialize in Sprinter, Transit, and ProMaster vans, as well as complete engine and transmission swaps, handling complex repairs other shops won’t take on. Our focus is on honest diagnostics, fair pricing, and quality workmanship, ensuring your vehicle is repaired safely and correctly the first time. Oil changes start at $80, depending on the make and model of your vehicle. We use quality oil and filters designed to help extend engine life and performance, and any concerns noted during service are clearly documented. If it’s easier, feel free to call or text 541-232-4678 during operating hours with questions or to schedule an appointment. Text is also available after hours with after-hours drop-off also available upon request.

    Autorama

    Autorama

    (16 reviews)

    Want to say a big Mahalo (thank you) to Miguel and Joe. Although we weren't able to seal a deal on…read morethe truck I was looking at, there professionalism and service is of top notch and second to none. I was trying to purchase the truck from Hawaii sight unseen, and Miguel helped me every step of the way and sent me every detailed picture and all the information I requested. I can't say enough about how helpful he was. I wouldn't hesitate to contact them again if the opportunity arises to purchase a vehicle. If you get the opportunity to purchase a vehicle from these guys I know you won't be disappointed. Thanks again Autorama Eugene for a wonderful experience. Aloha! Kyle

    Used Car Dealers were always in the same category as dentists and personal injury lawyers for me…read moreuntil my youngest son bought a 2012 Toyota Tacoma from Joe Baudichon at Autorama in Eugene. From the very first, Joe had our trust and never let us down. The truck was exactly as described, and it was the first time in 35 years we had ever even considered buying a vehicle without a test drive because of that trust. He made our long-distance purchase from the duty station in Seattle work with text, calls, Venmo for the deposit, and lightning fast response time, even with our three week delay that held the truck for picking up when military scheduling allowed. Joe followed through with every detail and made our son's first vehicle purchase a wholly positive one. Extraordinary and impeccable pride and professionalism in an industry where we thought it was impossible to find anything of the kind! We were so impressed, and recommend Autorama and especially Joe Baudichon without reservation.

    Sheppard Auto Group - autorepair - Updated May 2026

    Loading...
    Loading...
    Loading...