I purchased a brand new 2022 Volkswagen Taos in September of last year. I paid cash for the car so there was no financing. The salesman that sold my car seem to be helpful although there were a number of things that were left unaddressed. It's time for my first service at the 10,000 miles. I called Volkswagen of America to discuss with them hard breaking and why it was coming back with a report that was hard breaking and what the definition of hard breaking was. I asked them to contact Shepard Motors concerning the breaking issue so that they would have that information for my first service. I called the service department to make an appointment and told them what my concerns were. The person in service that took my call said he could not make an appointment that they would have someone call back that same day to make an appointment. Well no call back. No call back the next day. Called and left a message with the salesperson no call back. I went online to make an appointment they said there were no appointments available on any days that I had requested which was 7 to 10 days out. I entered the information it said that my VIN number was not correct so I could not get past that point to make it an appointment. Here it is 4 days later and still no call no appointment. I don't know why I purchased a car at Shepherds because they have reputation in this town of having bad service. I guess my next move is to call Volkswagen of America and file a complaint against the dealership because I'm not hearing anything back I need to get my car serviced because I'm getting ready to take a trip and I want to make sure that my oil is good and everything is in good shape concerning my brakes. read more

Amazing dealership. Very friendly and welcoming without feeling like sharks were swarming. Everyone seemed happy and there to help. Teresa helped us and was very sweet, and professional. She gave us enough information on the test drive that we were informed on our potential purchase. She was not overwhelming or pushy. The entire process was smooth and simple. A few days later, my tire pressure was a little low so i stopped bythe service department and they squeezed me in to fill my tires. I was in and out in 5 min, without an appointment. Every aspect of this dealership far exceeded my expectation! I'm so happy, and I LOVE my new car!!! Thank you Sheppard Motors! read more

My wife and I decided to trade-in our '05 Jeep Liberty because the gas tank bill was no longer affordable ($380). My wife loved her Jeep, but as a commuter vehicle (Eugene to Corvallis daily) it was simply not practical. We did our due diligence and researched then shopped around town exclusively (Eugene). The vehicle we wanted was a Toyota Prius, between '06 and '09. We found the perfect Prius at Sheppard VW/Volvo. We knew our Jeep would garner no more than $1800 based on the blue book, and the sticker price of the Prius was likely firm because of its popularity and great gas mileage. We spoke with Josh Martin and co-manager Rich King. The process was simple; a test drive, followed by a lengthy discussion (on our part) about our concerns with why we were there and our budget. We were happily surprised that our Jeep was worth more than the blue book, and that the Prius was reduced by $1K. As a result we added the National Warranty (3/36) that covered everything except tires. The total amount of time we spent was incredible, 3 hours which included our test drive. Josh and Rich were engaging, courteous, and fully answered all of our questions and concerns. We are thrilled with our Prius and the savings to our monthly budget. Thank you Sheppard Motors! read more

Bought a used Jetta TDI, around 20k on it, broke down after two weeks. Brought it back to the dealer and Joseph the sales person told us it was funded we had no recourse and we could not return it. When they asked us to move it to the service area it wouldn't start again, upon inspection they found the battery cable was completely loose and barely connected. I told them we just wanted our money back, we don't trust the car or the dealer since it should have been inspected. Instead, we got more of the same. You bought it, it's under warranty. The manager even suggested we park it at the bank that funded it. This isn't about lemon laws or returns or warranties. It's about failing to perform a proper used car inspection and putting my wife and small children in an unsafe vehicle. They could have been coming over the pass at night and the car could have died without emergency flashers or even interior lights and been run over by a semi. Through their neglect, they put my family at risk. Instead of owning up to it, we just got attitude especially from the guy who sold us the vehicle. All I want is my money back in full. Now I guess we are going to the attorney to sue for negligence and endangerment. read more

if i could give a 0 star i would i bought a car for $4000 when they tried to sell it originally for $5000 they lied about the ac working, which would have cost a few thousand if my ingenue wasn't about to blow. i have had this car for less then a year and now i'm bringing it to the junk yard because my engine is about to blow up. I ADVISE NO ONE TO BUY AND I WILL NEVER BUY FROM THIS TERRIBLE PLACE. read more

Bad experience. Don't trust these people. Saw a car I liked listed at $4,999. I came down and drove it. I filled out the paperwork to see what my car payment would look like and called a mechanic to schedule a pre-purchase inspection for the next day. The mechanic warned me that I shouldn't purchase this car unless I had evidence that a certain repair has been done and knew how long ago it had happened. I didn't have that, so I decided against the car and let the dealer know the very next morning. The dealer told me that the repair had actually been done that the person who sold it to them had come in with a "stack of papers" from maintenance on the vehicle. I said "in that case, I'll take to the mechanic". I paid 65.00 to the mechanic who gave it a good bill of health but warned me to look at the papers so I could tell when the repair was done. He also advised that the price they were asking was too high. I got back to dealership to find out that not only did said paperwork not exist, BUT also that the price had gone up $1000 sometime in the last 24 hours. I wasn't told that the asking price had been raised $1000. I just happened to notice that the original asking price (on the paperwork taped to the window) had been covered up with sharpie and the new, higher price had been written in next to it. NOBODY said anything. They literally just let me go through the entire process thinking I was as looking at a $4999 car. When I sat down to negotiate the price I brought the increase. I was annoyed about the paperwork and the out-of-nowhere price increase, but I was polite nonetheless. I figured that they would negotiate a price based on the $4999 original price (that I spent the entire time thinking it was). They would not not negotiate. The sales guy said that he could sell it to me for $4999 and no less. I would have been happy to pay the car for $4500 but the situation just felt so wrong. The worst part is that he acted like he was doing me a favor by "letting" me pay $4999. Gross. What a scam. So slimy. read more

The slimiest of the slimy dealers. Salesman reached out to me regarding wanting to buy a car I was selling. I put in the time to bring it in after he confirmed my asking price was totally reasonable. Upon bringing it in, estimate was reduced drastically with no reasoning and directly contradicted himself regarding the "current used car market". Completely unprofessional and condescending. read more

An unexpected and beautiful kindness. I like getting the promotional "you have won a prize" flyer in the mail, because I think, 'why in the world not?' And generally, I do get something for taking time out of my day to go and redeem the prizes. That, and we've been shopping around for a more reliable car. My husband and I are working on improving our credit so we can buy a home in the near future, but a new, reliable car has become a more immediate concern. So imagine our excitement we they came back to the table in 15 minutes saying that we were approved. We gave the basic parameters we were looking for: reliability, fuel efficiency, zero down but two trade-ins, and an affordable $200 a month payment. Of course the first car that they bring out is a nice, flashy car: A 2011 Dodge Avenger. Black with a red pinstripe. And low-pro tires with open star, 5 spoke rims. Now, my first thought was impracticality and my husband's first thought was, "I've always wanted a Dodge Avenger." Emotional hook has been set, folks. So, for his sake, I took this car seriously. It gets decent mileage. It's has 44k miles on it. We've never had major issues with Dodge. And most importantly, we could afford it. So our sales guy, Johny, was brought in from out of town to help out with the sales event, which we may or may not have taken advantage of during our test drive. My husband was having so much fun with the car that when we got off the freeway at Coburg, he went past Autzen, instead of heading back to Sheppard's, and spent extra time on our drive. Which normally wouldn't be an issue but it was getting late, and they were starting to wonder if we were okay. Even though others were packing up to head home for the day, the ones that were working with us never put pressure on us to hurry up with a decision or in our negotiation of price. In fact, they assured us that we could take the time we need. The head honchos, Dennis and Nick, were actively involved in our process, negotiation a lower payment with the bank, and were really friendly, and professional. They really worked hard with us to ensure that we had everything we wanted. From getting our price down to just over $200/month, to filing for lost titles, to explaining what's all in the contract. Mark, who got our signatures, was really nice and took the time to answer any questions we had with our paper work. So my mother died, and one of the cars we were trading in was her's, and being very close to her, I got teary as I was bracing myself to say goodbye to the car that holds precious memories. And they were very understanding of my emotional upheaval. One of them had just gone through the same thing with his Dad's vehicle. So here I am, waiting for paperwork, cleaning out the car, and crying buckets, when they tell me, "Keep it. Take it home." And at first I didn't understand what they meant until they said, "Keep your mother's car, we'll give you the same deal." My husband threw down his cigarette and came to my side, while I said through blurry tears, "that's beautiful. That's a beautiful thing to do." So now we have 2 vehicles, which opens up a world of possibilities we haven't had before, and my husband thinks that anyone or business that treats his wife with this kind of love, respect, and consideration deserves 5 stars. Oh, and we got a couple smart watches from the promotional flyer. read more

There are many VW certified techs/auto shop in town that does VW maintenance/repair at much lower cost and with much better customer service. Do not expect honest service staff here, they only want your money, i.e. they claim there are problems in your car, recommend replacement and would cost at least $500 and up to $1500 to replace parts. When in fact there is not a significant problem. Real situations, I have other techs in town checked my vehicle. I've been going to Sheppard for a few years, will NOT go back again. Go to other local shops for honest service staff, not this dealership. Save your $ and energy, don't go here. read more

I love my Jetta TDI but I'm super disappointed with the Sheppard VW service department and their inability to fix issues with the bluetooth audio reliably displaying track info/controlling playback via the stereo and steering wheel controls and getting the phone book to sort by first or last name when connected via bluetooth. I had the car in 5 times and they couldn't fix these issues, the last time it was there they said the bluetooth audio issue was due to whether or not the song was copyrighted. (I'm thinking they meant whether or not it was DRM protected, but this would have zero to do with the connection via bluetooth audio.) When they said that it was hard to believe that they would actually come up with such an outlandish and patently false "reason" for the issue. On top of that they said the phone book issue was fixed, I looked at it first thing when I picked the car up and it wasn't, I still can't sort by first name. I then proceeded to demonstrate this to one of their guys at the service counter, who said that he'd call me the next day but that I better call him as well in case he forgot. At that point I just gave up on Sheppard, they obviously don't care once you purchase a car from them. To be fair, it's most likely that there is some type of software issue that VW needs to address with its audio/phone package, but the fact that these folks came up with the BS that they did is just insulting. Instead of passing this up the chain to VW and saying that they aren't able to fix it until VW addresses it they just make something up so that they don't have to deal with the issue. This is horrible service and a horrible way to treat customers. read more

Okay, so there's two parts to this review. First, I have to speak about how impressed I am with the Hyundai Kona Ultimate. It has to be one of the best - maybe the best - cars that I've ever owned, and I've owned many, from ordinary to luxury. This Hyundai includes a FIVE YEAR, 60,000 mile, bumper-to-bumper warranty, and much more on the power train, etc, plus oil changes and tire rotations are included for the first three years. Clearly, Hyundai believes in their cars. Throw the competitors' 36 month warranties in the dumpster! I was thoroughly impressed with the engineering of this vehicle: it has a nice ride, good road feel, and lots of technology. To me, I felt as though the Hyundai company saw their competition and knew that they had step up and to be better to survive, and they have done all that and then some. And at a lower price, too. We checked out the competition first, whom I won't name, but the big guys have grown arrogant and expensive in their success. Stupid. Now, the second part of this review. Sheppard Auto: awesome. Family owned for seventy years. Our sales rep, Jason, was great to work with. Professional, comfortable, no hard sales push, respectful, and straightforward (also an ex-Navy submariner). He worked hard to arrange our contract efficiently and at a price that we felt was fair. The sales manager, Rich, was equally cheerful and polite. I must also compliment Charlie, their finance manager, for the fine job he did with our contracts. What a great team. Here's the thing, if you want great, honest service and an absolutely wonderful car, go check out the Hyundai's at Sheppard Motors. We had never been there before - never even considered it - and are so glad that we did. We will never go anywhere else, and will recommend them to all of our family and friends. read more

I would avoid these shysters AT ALL COSTS. I had a car that, while under warranty, had an 'upgrade' to the convertible roof strongly recommended to be performed. Three times in a row I drove the car home, put the roof back...only to have it freeze half way up! THREE TIMES. My mistake was not just instantly calling to have it towed back to them as-is, the roof being ripped off by wind in transit be damned. Each time I had to RIP STUFF OUT just to make it drivable to return to the shop, and each time, as I had done that, they could find no fault of their own. I finally return to have them fix it a fourth time, and was informed that due to the warranty having expired, that they were not going to fix it. When I drove it home that day, the seat belt alarm went off for precisely twenty minutes. Today I am waiting to hear back from them after taking my car in for a recall...that three days ago was told would take one hour and requested that they call me when it was complete. I have left two messages today (when their service desk won't answer the phone) and have yet to hear back from them. read more

Best place to shop. Locally owned family business. Good staff good management. Sheppard Motors takes care of the local community in many ways, through Employment and community services. Buy Local and have a great service. read more

We had a very pleasurable experience purchasing our Tiguan SE with 4 Motion from Sheppard. Our salesperson, Bobby Tan was very personable and knowledgeable. He was the main reason that after my wife and I discussed it over night, we went back and purchased the very next day. Everybody from the sales manager to the insurance manager and finance manager were top notch and make you feel like they really care. We got a great deal, too! I will recommend Sheppard and Bobby Tan to all of my friends and family members. read more

Sheppard Auto Group - We love our Tiguan! Thank you Sheppard Motors and Bobby Tan! - Auto Repair Near Me - Eugene, Oregon

Totally unprofessional... I have never felt so uncomfortable shopping for a car! Me and a friend stopped to look at a new VW. Everything went well and a women named Terisa Depong (I think that her name) helped us. I was considering buying until I asked her if the dealership was a good place to buy from. She started talking poorly about the owner and the company even said the owner was "Stupid". She than started talking about how they are trying to get a Audi dealership and she hopes they don't because the owner doesn't know how to run the stores he has now and that he will just screw it up! WOW!! Needless to say we left and bought elsewhere. read more

Huge disappointment and a waste of time. I came into the shop to test drive a car that I found on CarGurus. Luby was very quick to respond and help me out, and Adam was kind and not pushy when my boyfriend and I took the car for a test drive with him. I told them my budget upfront, and they very effortlessly told me that it was definitely an attainable price. They allowed me to take the car to a mechanic before I purchased it. After having my mechanic do a 100-pt inspection, we found that the car needed all 4 new tires, was missing a hood prop, and needed a replacement for the spark plugs (among other things). I understand that this is a used car, but it should still be road-ready if it's out on their lot, waiting to be sold. From the quote I got, it was going to be at least $1,200 worth of repairs. As soon as I told Sheppard Motors about the necessary repairs, they got defensive. I felt like I was getting tossed around from sales person to sales person. Some other man, Richard, was inserted into the mix, negotiated with me for the repairs, but wouldn't bring the price down. We went back and forth for hours. They kept arguing that the tires were fine and that the repairs wouldn't ever cost me that much money. However they also claimed that it would cost them just as much to do the repairs. They were telling me two different things and expecting me to go along with it. Eventually I made my last offer, and Richard wouldn't take it. So I walked away and continued looking elsewhere. Then Luby contacted me the next day asking what Richard and I had discussed. I told him what happened and he was confused... There was no communication between the two of them. Then he made me a final offer, and the next day, I took it. We started talking about finalizing terms, and he said he'd start the paperwork and call me in a bit. THEN, some guy Kenny called me saying that the deal just didn't make sense for them (they would lose money) and that he'd call me back. He never did. In conclusion: I wasted about a week with these guys, and I'm not happy about it. I'm SO thankful I took it to the mechanic, which saved me from buying a car that I would have to spend another $1,200+ on in the next year in basic repairs alone. A car with these issues should not be considered "ready" to be sold. If they had done their research before THEY purchased the car, they wouldn't be having this issue of losing money on a deal due to the need for them to do repairs. I appreciate that Luby fought for me, but when there's such broken communication within a company, things don't work. You can't pass a customer off from person to person and not communicate with each other. I will be looking elsewhere. read more

THE NICEST PEOPLE. Really glad I found my car here and they made the whole process so easy. I gave them my budget and they worked with me to get my payment where I wanted it! They got me an awesome rate and I love my car! 10/10 recommend read more

My review is actually for Sheppard Hyundai. I bought my car from them a couple weeks ago, drove down from Portland to come pick it up and it was well worth it. I'd been looking for a car for over a month and it was not fun. But I came across the car at their lot and just loved it. Charles even uploaded a video for me on youtube showing me the car inside and out and I really appreciated that. I worked with Teresa who was so helpful and made me feel very comfortable about buying the car pretty much sight unseen. Two weeks later and I absolutely love my car. Thanks to everyone at Sheppard Motors Hyundai for working with me and my financial situation. Even though it's over an hour south of Portland, I will still keep you at the top of my list next time I buy a car! read more

I'm really thankful for the great service regarding my daughter's VW Beetle. Her car broke down in Eugene and we were referred to Sheppard Motors for the repair. Having to rely on communication by phone from Medford, Chase and Casey, and the service technicians communicated what the problem(s) were and completed the work within 3 days. They replaced the ECM module, and replaced a hose, reset all the codes. The car is working perfectly! Highly recommend! read more

My wife and I just purchased a new Hyundai here two days ago. Our salesman Adam and the rest of the staff were extremely patient, helpful, and courteous. We got a late start to our shopping that day and they stayed well past closing to see the process through for us. Adam gave us many thoughtful suggestions with our budget and goals in mind. He showed us a wide range of vehicles, some of which we have never considered before and the experience proved extremely valuable in helping us decide what was the best fit for us overall. We never felt pressured or hassled and both my wife and I were given plenty of space and time to talk to one another privately to mull over our options. I have been in sales my entire working life and can attest to the fact that Adam and the other staff we interacted with have their customers best interest in mind throughout the entire process. Check 'em out! read more

Please do not take any vehicle here. Sales department is fine, service department is horrible. Take your car to literally any other certified mechanic. Literally any other one. Save yourself the headache. read more

I sent for a part to be shipped by UPS. Though I was very clear about which part I wanted, I was sent the wrong part, a right side mirror instead of a left side mirror. When I discovered I had received the wrong part, I was told that in order to get the correct part, I would have to pay for it again. So I paid for it again. The part was shipped three days ago by UPS to a city just 60 miles from the shipping point but no one can tell me where it is or when I will receive it. My call to the shipper was met with apologies, but I can't drive my car with apologies. Sheppard parts criticized me because I wasn't happy with the situation but did nothing to resolve the problem. Update: 1/14/18 I was very unhappy with Sheppard because of the above. Management failed to responded to my communications. They would not expedite delivery of the replacement for the part they had mistakenly shipped, though they told me they would have if I had paid an extra charge. VW recalled the diesel Jetta because of their corporate fraud involving emissions control rigging. We chose to have them buy back the car, because of their awful service, and instead bought a Subaru, using their compensation as a down payment. So they lost a $20,000 sale due to the rudeness by their parts manager, their deliberate failure to communicate and apologize, and their unwillingness to spend a few dollars to remedy their mistake. read more

Great knowledgeable staff. Clean service department, professional environment. I'd use them again and again.

I took my car in due to the check engine light coming on and the diagnostic codes had pointed me to the O2 sensor. Which I know the dealership would usually be cheaper to fix that at. I was very shocked at what the technician said was actually wrong with my car. I was told that my camshaft gear was failing and that the car was not safe to drive. I was also told that the O2 sensor was broken (as I thought). They gave me a repair quote that also included an 'urgent' need to replace my timing belt, flush every fluid I have, replace the brakes, replace the struts, replace the battery, and replace the radiator hoses. Totaling over $3500. This didn't feel right and so I picked up my car (paid $121 for the inspection) and took it too my regular mechanic. He went through the entire list the Hyundai technician made and was down right appalled. Of that entire list only 3 things even needed to be done at all and only one was urgent. The O2 sensor needed to be replace (as I said at the beginning), my transmission fluid needed to be flushed soon and my timing belt was up to be replaced based on my mileage but it was not urgent. The camshaft gear had no problems, my car was not 'UN-drivable' or 'unsafe' to drive as the service department said. Upon further inspection I noticed that my mileage was not recorded right on the repair estimate. It is over 30,000 miles short of my actual mileage. I highly suspect this is not my car. Yet I paid for an inspection for someone else's car that looks like (from the quote) is ready to fall apart. This is a very troubling oversight from the service department. read more

TL;DR: They are incompetent when it comes to brake service, release unsafe vehicles, and call customers crazy for standing up to their poor service abilities. I purchased my Ford there used, so naturally I took it there to complete a service when my brakes went out, as it was covered under my extended warranty from purchase. They replaced the first part, which did not resolve the issue, so they replaced a second part. At this point, they released my vehicle to the Ford dealership (who was AMAZING throughout this process) and told them that all they wanted to do was turn the light off. The technician drove my vehicle to and from the Ford dealership knowing that my brakes were still not engaging, the reason that it was taken in the first place, and were given an invoice from Ford that stated they noticed the problem was still happening but were not instructed by Sheppard to do anything. Once it returns to Sheppard, they call and say my car is ready, but please know, it has been 6 AND A HALF WEEKS at this point (44 days, two separate holidays, you get it). I go to pick my vehicle up that was "ready", and still don't have brakes. Ilia in service, Brian the service manager, and Ian the general manager argued with me for over a day regarding whether or not the issue was resolved. They told me that I was wrong and that my car had always been this way and that their technicians have looked it over and nothing was wrong with it, aside from Brian who went on at one point to tell me how awful my car was, which was neat. I called the Ford dealership, who confirmed that they did NOT say there wasn't a problem, but in fact said that there was, and asked them to forward me the invoice as documentation. Eventually, they realized that the only way to shut me up was to take it in to the Ford dealership for a second look, as I was not going to believe them. They finally did that, and wouldn't you know it, the Ford dealership was able to resolve my issue in JUST 30 MINUTES. It turns out, that when Sheppard does their brake services the service technicians there don't know that they're supposed to bleed to brake lines afterwards. I, not a trained mechanic or technician, know that in every single vehicle you bleed the lines after touching the brakes, but I was the idiot here if you ask Sheppard. read more

If you want to get screwed, feel free to go there! First appearance was OK. Their place looked clean and employees acted friendly. But when reviewing the final invoice, we couldn't believe what we saw and thought they just made an honest mistake...... The dealership had our car for 1.5 hours (yes 90 MINUTES). Drop off time and pick-up time on the invoice proves it clearly. Yet they charged us for 3 hours of work. Plus, they changed oil and charged us for 12 quarts of oil, although our car needed just 5 quarts! so after seeing it on the invoice, we talked to the manager CASEY and brought both points to his attention. He recognized the quart issue (12 versus 5), but was unable to answer the issue with 3 hours charge. He promised he would call us next day after discussion with his manager. We waited next day, and of course no call..So, we called 2 days later to inquire again and he said he will get back to us in 2 days. Another 2 days went by, and no call again. So we waited for another 4 days and then called to find out, what's going on. Unfortunately, also at this point he was still unable to resolve the issue and wasn't ready to fix the dispute of 1.5 hour difference. I couldn't believe an official dealership would be so blunt about being dishonest like this....And even if they get caught in a lie and cheating, they won't even try to fix it and make the customer happy again to ensure the customer comes back...but I guess that's too much for them to understand. In either case, we will never go there again! A friend of mine suggested to have a local newspaper print an article about their business practices to ensure, people are aware of their dishonesty.....Maybe even best business bureau. read more

What a great group of people. While traveling through Oregon on the way to the Eclipse the engine-light came on on our VW Jetta. We drove almost 200 miles in that condition and found Sheppard Motors in Eugene. The rep at the service department took us in immediately - had us diagnosed in 5 minutes. The part wasn't available so he gave us a work-around, reset the light and had us on our way in about 20 minutes. Very grateful for some honest people who took some extra time to put us at ease while we were so far from home. Thanks! read more

the worst service i have even seen. Maybe because I'm a foreigner. I bought a second hand cc there. And i had an accident today. When i drive into the free way, the car suddenly out of control, i nearly dead in this accident, the side air bag come out. when i drive this fucking car for an hour back to Eugene vw dealership try to get some help. They just gave me one response:no, we don't fix car even without have a look. Trust me, never buy cars in this dealership. read more

This is an awesome dealership. Their service department is incredible also!! I wish I could give them more stars.

Purchased a vehicle here and a "premium warranty" with a "super tech" package. I took my vehicle in for repair, told them the specific problem (blend door for my heater system) no I am wrong it's the control module. After said control module was replaced and two days in a rental car I got my vehicle back control module replaced, heat still not functioning properly. My check engine light was also on and I was assessed a $125 "diagnostic fee" (auto zone could have given me this info for free) my warranty covered the control module but not the diagnostic fee to tell me I needed my catalytic converters replaced. This place will bend you over just the same as any other. I will never go here again and would rather pay someone else to do the work than deal with them again. No respect for the customer. read more

Took my Nissan Rogue in for an oil change. Ilia in Service was nice and helpful. Car was in and out, washed and back to me very quickly! Great deal on price! All employees super friendly! Thank you guys! read more

They scammed my grandma, she paid a lot for vehicle that randomly dies and has a lot of mechanical issues that she didn't see in the test drive. She tried to come back 4 days after and they gave it back saying they "fixed" it. It didn't get fixed. Their only solution for the situation was "she can put the 4,500 warranty back on and we will fix it if its covered". They said we have no way to know what happens when it goes off the lot, and I'm thinking you're a business right? You're not going to back up giant purchases. My grandma has a hard time even leaving home because she's not doing well. I would not recommend this company to anyone. The sales guy was okay, didn't really have much of a solution, but the service manager was horrific. He had a terrible attitude and was like "well she can just sell her car and buy another", wow thank you for your help. I don't know who runs this business but you guys need to STEP IT UP AND REMEDY THE SITUATION read more

This review pertains to VW Sheppard, specifically the service department. This is the most disreputable dealership I have ever dealt with. They recommended a brake fluid exchange even though I had done it three months ago. When I came to get my car back, the service associate even checked the car in front of me and my brake fluid was clean as a whistle. These guys are scam artists. They recommended other repair items that I believe are unnecessary. Find a local mechanic you can trust, don't come here unless you want to be fleeced. read more

I never would have believed that I would have thought of a car salesman as a guardian angel, but that is precisely what you get if you're lucky enough to work with Tom Ross. He shares the information on his dealership's costs for the vehicles you're interested in: purchase, transportation, shop costs, etc., so you can understand exactly how he arrives at a fair and reasonable selling price. No need for haggling or angst over whether or not you got a good deal. Most amazingly, he truly is a customer advocate. I was interested in a car model that had reliability problems. He could have sold me the car, but instead he proved how much he really cares about people by educating me about why I should avoid that particular model. Buy a car from him, then send all your friends to buy cars from him. It'll be one of the best things you've ever done. read more

They sold us a truck with a blown up motor and wouldn't fix it. They were extremely rude when trying to work with them, and kept the truck in the shop for months, then denied having it. Not sure how you can loose a truck in your lot? Finally got it back, but they said the warranty would not cover the fix, and there was nothing they could do. read more

I could not recommend this group under any circumstances. The service people are rude, short with other customers in front of me and with me. Poorly informed. Shoddy work. I took my car there three times My car was not checked after it was fixed. Also rear end damage while in the shop was overlooked. Then after I had my factory recalled fuel pump replaced there was internal damage and the car stopped running. When another shop suggested it was related there was no way they would agree even though it was the same part shortly after the replacement. I understand cars will have problems but there are different levels of expertise and customer service skill. Don't repeat my mistake... Just go somewhere else. read more

I called today to ask about a SIMPLE audio repair. A feller by the name of Eric picked up the phone and said it would be an extensive procedure, they would have to pull apart the whole dash, and it would likely not be quick. A few forum searches and apparently there is a RESET button that worked its miracle after 2 seconds of pushing down. I called back to let ERIC know that him oblivious of the reset button seemed a little shady, and this is not how we would like to be treated considering WE PURCHASED A BRAND NEW CAR from this company. Eric hung up on me before I could tell him what was really on my mind, but I'll take by biz elsewhere, these guys are sharks, and i'm not the first to claim it. PS- You can TELL when a business in not legitimately rated, because it will have all the fake 5 star reviews sandwiched around the authentic 1 star reviews. Bad form Sheppard. read more

Associates were friendly, knowledgeable and my experience overall was wonderful. I don't think anyone enjoys shelling out extra money for car problems but I would definitely recommend Sheppard. There were no hiccups and I didn't feel inconvenienced waiting a few hrs to have my vehicle fixed. I paid lower than I anticipated originally and every associate I interacted with was professional. The guys here even washed my car when it was ready to be picked up. 10/10 read more

I bought my 2013 Hyundai Elantra from Sheppard last July. I have had nothing but great service from them! Theresa Delong sold me the car and she still works there. She was helpful and not pushy at all. (This is strange for most car lots.) I am also extremely happy with my car. I would do business with them again in a heart beat! read more

Bought my VW Jetta TDI wagon here, which I absolutely love! Everyone has always been really nice & helpful. I've always had good customer service & my wait times have always been fairly short. As far as car dealerships go, this one's the best! read more