If you are planning on car shopping here please read the reviews first. I didn't and that was my mistake. The reviews are fairly consistent and pretty spot on with my experience. My car only came with one key fob and they are over a hundred dollars each for a second one, repairs were not completed despite being told the car was ready for pick up, there was no communication during the inspection, there was misrepresentation of warranty costs & options by the sales associate, and so on. When Sales Manager Randy was made aware of my concerns, he took accountability and action to correct the issues to the best of his ability. If after reading the reviews you still decide to car shop here, make sure you connect with a sales person who has been on the job at Kia for a bit, has some knowledge of the products and inventory available, doesn't use their personal devices to store sales related identifying information, and doesn't outright lie to you. If you made it this far and opt to buy a car here, I worked with Finance Manager Tanner who was easy to work with and helpful when coordinating payments, making corrections to paperwork, understanding warranty info, and tacking on a warranty to my purchase prior to taking possession of the vehicle. Make sure you ask questions & get answers to your satisfaction, read the paperwork thoroughly, if they promise to correct an issue on the car, make sure it's added to the "we owe" statement in your contract, and if something is not right, say something. Good Luck! read more

Great Dealership, Fun People, Good Hospitality, Clean Brand New building. They can work on all makes and models and have a good selection of pre-owned vehicles. read more

The sales staff were friendly and professional during the process, which makes the rest of this more frustrating. Key details were not handled properly at delivery. I had understood there would be a second key--there wasn't. The car was delivered with about a quarter tank of gas. And I had to specifically ask for the charging cable, which should have been included upfront. What matters more is how it was handled after the sale. I raised these concerns and did get responses, but only after repeated follow-up on my end, and without any meaningful resolution. I was told a manager would connect with the GM and get back to me, which ultimately led to being referred to a third-party locksmith and told to pay for a second key myself. Being told to cover the cost after escalation was presented as a resolution was particularly disappointing. The issue isn't the items themselves--it's the lack of accountability and clear communication once the deal is done. read more

Update, they sent me a check and paid to get the scratches out on my car. It did take over a month to get, but they did get it done. Ty for all of your help and getting it done!! I love my new car. read more

Don't ever try to buy a car here. Illiterated saleman know nothings about cars they sell, dumbass trying to get " trade in" before test drive, avoid at all cost. read more

Avoid at all costs! I came in pre-approved, ready to have an easy transaction and they pressed for getting all of my info such as SS# and said it was standard practice. I was clear about not running my credit since everything was lined up and they didnt just run it, they farmed it out to (5) confirmed random lenders making my credit score drop 40 points in one week. I was livid. They also did not inform me that the car only came with one fob until the paperwork was signed and i was out the door. Biased remote toyota start and an extra fob/key cost $500. They also played the slimey role of trying to tap on almost 10k on top of the advertised 35k price for ridiculous stuff that a newer car should not need. Well played slime balls and never have I been so angry at a business transaction. I hope this review prevents just one person from spening a dime on this horrible dealership. read more

This company sold me a car told them it was the wrong car they said oh well called my bank stop the check then they want to help me little to late . Then they charge me 2500 for driving the car 200 miles and have me sign these stupid papers that mean nothing .. horrible establishment read more

I bought a car from them 3 weeks ago and left a review on how wonderful the buying experience was. Took the car back 2 weeks later because it was shifting hard. Dylon Parker asked me why I didn't take the car down the street to Mazda. I told him the car is not a Mazda and I bought the car here 2 weeks ago. He then shifted the in drive and let it roll forward a couple of inches and told me the car was fin. I told him I need them to check the car and make sure. He argued with me and told me it would cost me 200 dollars to run a diag on it. I was totally shocked that I had just purchased this car and they were going to charge me anything. He told me that he has to pay his technicians. He was very rude to me and dismissive towards me. When I bought the car they told me my payment would be a few dollars more because I was paying for gap insurance and a warrant. Anyway after I threatened to call Selco and tell them that they they were financing a car with problems Keifer decided to fix it and not charge me. It was a horrible experience and I will never buy a car from them again. read more

Tried to make an appointment for an oil change online but the web site malfunctioned so I couldn't complete it. So I called them - twice - and no one answered the phone in the service department. Finally I decided to drive over there. Walked into the service department and there were three people behind desks. One of them was assisting another customer. The other two glanced at me and quickly looked away. No one acknowledged my presence. I stood there for about a minute and finally thought, "Why am I trying so hard to do business with a company that makes it so difficult?" I was quite happy to walk out and went to a lube shop. Car dealers, do you understand why such a huge segment of the population avoids you like the plague? It's because you don't know how to treat people. Your arrogance and lack of the most basic customer service skills are breathtaking. read more

Butler Ford used to be a very reputable company. I will no longer be shopping there tell anyone that will listen not to shop there. I have bought six cars in the past and I will no longer do business after they keep trying to rip off young people they do not know better and will not warranty a car they sold that broke down 24 hours after being bought just disgust me that people are out there trying to take advantage of young people read more

Took pre approved financing letter to these guys, bought a car, and foolishly didn't notice they financed me with a different company at a much higher rate. I figured it out the next day, but was stuck with a payment almost $200 per month more than my pre approval. Crooks, and don't buy from them for any reason. read more

we went to Kiefer Kia to look at several types of cars. Isaiah "helped" us. he did answer questions and did show us a car similar to what we wanted (specific model not at the dealership). but mich of the time he was on his phone. he took us out to see a car but did not take the keys with him. he disappeared inside to get them and I had to go find him. he opened up the car, we looked inside, etc while he was texting on his phone. i hope the other sales agents are not so inattentive. read more

This place is a joke they said they would fix something and then went back and said they didn't and wanted 1500 dollars to fix a part.

They don't return phone calls. They're rude. Took my car in for a warranty issue (paint). They said it would take three days. It took 14. They had no loaner car so they took me to Enterprise. The cheapest rental was $47 a day. KIA will reimburse $40 a day. A warranty issue ended up costing me well over $300. There is zero goodwill with Kiefer. read more

$800 oil change I took my 2023 kia in for an oil change on 10-15-24. I'd already signed up for just an oil change and tire rotation online but when I got there, the service "advisor" Trevor told me I needed a ton of extra service. I told him I only wanted what I signed up for but he told me I had to have the extra stuff because my car needed 20k service. I argued and should've walked out but I said fine go ahead. I was charged over $800 ($740 after the "discount"). On a car with 20k miles... for routine maintenance. The only services on this huge sheet of charges that's recommended by the manufacturer is an oil change so I was lied to when I told I needed extra then bullied into giving in. When the service supervisor Kristi called me to see how service went she apologized and said they've been having this problem because "their job is to upsell" but wanted to make it right so she promised me the new service manager Roy would be calling me the next day. When I didn't hear from him I called and left a message with return to call back. It's Nov 7th and I'm still waiting. I'd give zero stars for the maintenance department if I could. I wouldn't take a hot wheels car back there let alone my kia, I'll be going literally anywhere else from now on. read more

I had an EXCELLENT experience with the sales team at Kiefer. After a horrible 36 hours with Power Kia in Salem, I called Kiefer over the phone to see if they'd give me the deal Power Kia was still torturing me with. 45 minutes later, I got the deal with zero back and forth. I drove down there same day and the entire thing was done in 2 hours. I absolutely LOVE my new car, loved working with Gabbie (a woman who clearly knows her cars!), the sales manager, and the finance guy. 110% worth the drive. read more

The service area was very kind to me. They seemed a little understaffed at first, but the whole building is brand new so I'm sure they were just trying to get into the groove of working that new space. Very easy to talk to and were able to handle an insurance claim for me with results the next day! When I received my car back, they had washed it and my car sported a large scratch across the hood which was very obvious and bright white (my car is dark blue). So I immediately returned it to the dealership to have them address that. I was not upset, but rather curious to see how they'd handle it. I fully expected to get talked down to and gaslit about the scratch not being their fault, but instead, the manager came right out to shake my hand and assess everything and got right on working out a solution. I met with Josh, who ran the body shop behind the dealership and he and his crew got right on figuring out the best way to buff out the scratch. My car was returned to me with the loveliest, shiniest hood it's ever had haha, they did an excellent job and the taking accountability really sold me on being comfortable coming back in the future. Thank you! read more

Stopped in several months ago to ask about Sorrento Hybrid and Hybrid plug-in models. Narek was our salesperson and he was happy to answer the questions we had. We took a test drive and he showed my fiance how most of the special features worked. We left with a good understanding of the vehicle. Later we went to Lithia to get out Highlanders to compare and sat down with them and crunched numbers. I was fine with Highlander, plug-in or not, but my fiance wanted to get numbers for the Kia model. I went back to Kiefer's site to find Narek's contact info and it wasn't on the site. I tried the chat feature, but whomever was covering that was more interested in getting all of my contact info instead of getting me an email for Narek. I finally asked the Contact Us section and Narek got back to me via email. For the next week, I asked Narek additional questions and he made further suggestions of what might be a better fit. My fiance and I decided to go in and look at a Prestige model and Narek was free to help us take a look. We went in and talked numbers. Being the prestige, it was higher than I was planning on spending. It was more than the Highlander, but Narek and the woman in Finance were up front and straight with us. We asked for a minor concession on Kiefer's part and they agreed, so I felt comfortable paying out 56K for the new plug-in Sorrento. It took about 90 minutes. The only things I have left to wait that would negatively impact my score would be any issues with an owed tow package being installed and Duck plates for the unit (we were told they write in the Duck plates on the paperwork, but I didn't see it. Normally, if it ain't in writing, it doesn't exist, so we'll see how it goes). (7 months after purchase, no Duck plates. Get it in WRITING or it doesn't exist, people. It isn't enough to lower my score to 4 stars, but dealerships have a propensity to say they will do things and forget about them as they move onto the next sale, so get it in writing if you really want something done.) Provided these other few things go smoothly, this was definitely a 5-star experience. Narek was quick to respond the entire week we emailed back and forth and there wasn't too much gamesmanship being played once we got to discussing numbers. I'm still going to be a Toyota guy -- I declined my fiance's request that I drive the Sorrento -- but we'll see how this turns moving forward and once we get it tow ready for a trailer and perhaps this can become a Toyota/Kia family instead of just a Toyota family. read more

I bought a car with kiefer kia with a man named neil that no longer works there but he had helped me. The car had issues with the heater/ac and the sensors for the car neil actually spoke with his manager the same day I bought the car and they told me that both of the issues would get fixed. Right after buying this car I took it into service which originally the car was supposed to only be there for about 2-3 weeks. It was there for 5 months literally since I bought the car they have had it. I had spoken with a man named todd with a horrible horrible attitude like he had a very different way of talking to someone who was white compared to how he would talk with me, I am Mexican, and this would happen with everyone who works there. Many people would be cold, not really care to acknowledge why I was there or if I needed anything compared to how they would treat there white customers. Everytime I would call service, to check on my car, it would take several tries in order to get a hold of them, they would always tell me the same thing that they are waiting on parts that were ordered, week after week. I would go in person to talk with the employees working in the service department and when I would go in nobody seemed to have the time to talk with me about my car and how much longer it would take but when a white customer would approach they immediately had the time to speak with them. After receiving my car 5 months later the heater/ac was fixed but I noticed there was lights on the dashboard blinking and asked the lady from the service department what they meant and if they would fix them because when I had gave them the car it was not showing that. She said that she didnt know what it meant and told me that I would have to go speak with the bodyshop to see how much they would charge me. I ended speaking with the service department manager Roy who then brought a technician to check my car and the technician clarified that it was the sensors that were not working which were supposed to be fixed. The service department manager then spoke with the sales manager that said yes we will pay for the sensors to get fixed. I took it in for the appointment at 7:45 am and waited 5+ hours there with my baby because I had no other way to get home but with my car. Everyone who passed by would give me dirty looks when my baby would cry. Service gave me my car back telling me they couldn't fix it without me paying out of pocket. At that point Im confused because they had clarified that it would be paid for. I then went to personally ask to speak with Jordan the sales manager and waited another hour just to speak with him even though you could see him sitting at his desk, during that hour that I waited to speak with him every employee would avoid eye contact or even asking me if I had been helped yet, in order to ask to speak with him again to see if they would hurry along a bit because it had been 6 hours already I had to go up to an employee and ask again. Once I got to speak with Jordan (2 hours later after asking to speak with him) he had a horrible attitude towards me, would roll his eyes, speak over me, didnt care what I had to say, just very very unprofessional and rude. I then told him what the situation was and how I was confused and angry that I had to pay out of my pocket to fix an issue of my sensors after being in service for 5 months. He would then proceed to tell me that they would not fix it because on 'their documents' that supposedly had everything reported of what happened to the car during service did not have that information, I showed him pictures and videos of my car not having that issue before I took it in. Jordan than tried to manipulate me into thinking that it was my fault for what happened to the car even thought they had it for 5 months since I bought the car. He did not care about any of the photos and videos I had taken of my car before and after being in service. Jordan than proceeded with his attitude verbally attacking me saying that it was my fault and responsibility to fix that issue and there was absolutely nothing he would do to fix the issue, even though they created that issue. I told Jordan my car came in with an issue that would be resolved that he had said yes to and was clarified since the beginning that it would be fixed and when my car came out of service it would come out with another problem. Horrible horrible service at Kiefer Kia DONT buy anything there a bunch of scammers and racist people that work there the worst experience of my life such cruel behavior that is displayed even from managers such disgusting and horrible people to have such discriminatory behavior towards anyone who is not white. Never Ever Ever going there again. Waiting and waiting just to be treated that way from a manager just horrible racist behavior and attitude. Never go to Kiefer Kia. read more

I went for service. Oil change ok, but I needed a belt and the advisor said the parst guy was out sick and their parts department was locked, so they couldn't do the repair. What? They didn't have a key to the parts locker on the premises? Next, they charged me $57.00 to replace a headlight (I provided the bulb). The last time I needed that done, I went to O'Reilly where the parts guy replaced it for me in 2 minutes and charged me nothing. Finally, Kiefer sent me both text and email asking for feedback and inquiring whether I would like to be contacted. I gave feedback in both formats and asked to be contacted, and now a month later, I've heard nothing. For my next oil change I'll go to Jiffy Lube or Oil Can Henry, and for major service, I'll go to Chuck Olson in Seattle read more

errible customer service! The salesperson I was dealing with over the phone (Jasmine) who I made appointment with, met us with "I'm really busy so I am going to have Shawna help you". Shawna was friendly but not very knowledgeable about the vehicle we came to see. Then Cruz, the manager. Yikes, what not to say to customers "what? Is that going to break the bank?" In a sarcastic tone when told the payment was a little bit over my budget. He also asked "where did you get that number from" "I want to know.. how did you come up with that number?" "No we won't be doing that" When we ask if he could negotiate with us by $2500 on a $45,000 vehicle. I didn't think it was that outrageous of an ask and even if he didn't want to budge on the price have some tact when delivering the message that you don't plan on entertaining any negotiation. We drive to Bend Honda and I purchased a 2023 CRV for $10,000 less, with 9k less miles and the most wonderful customer service. Make the drive to Bend, so worth it! Keifer Kia is awful. read more

The problem with the phones and the excuse that the printer is not working. Internet password does not work. The waiting room for customers is a mess. The parking lot is very crowded and poorly organized. Customer service and some people deserve FIVE STARS. read more

TLDR; dealership held my car for 8 hours without doing anything or returning my calls. Terrible experience. I took my car in for a 9:45 am appointment 6/19 to diagnose a check engine light and contact my warranty company for approval for repairs. I was told that they would contact me after the diagnosis ..By 3 pm I still had not heard anything so I called and was sent to voicemail, I left a message asking for an update. At 4 pm I called again and got someone and they told me I had to talk to the service advisor(Jake) that checked me in, I left a message again and verified that they had my correct number and was told I would receive a call back soon. By 5 pm I still had not received anything so I called again and got voicemail.. they closed in 30 min at this point so I went down to the dealer and upon asking about my car was told "I left you a voicemail" which he had not even called me . upon asking for an update again the advisor ran across the lots then came back to inform me that my car had not been checked at all, after EIGHT HOURS.he told he he was just now getting it in with a tech. I asked for my car to be returned to me because I was not paying $190 for my car to have been held all day with nothing done when I had a scheduled appointment. He pleaded with me to "make it right" without offering anything except to get it looked at "first thing in the morning tomorrow" He kept asking me how to "make this right" without actually offering me anything, I finally asked for the Manager. Explained the situation and he told me he could get the diagnosis in 5 minutes if I could wait. I state I don't want to pay for it and they say I wont. They go outside and use a scan tool. Clear the light and tell me my Catalytic converter is going bad I should have "10,000 miles until the light comes back" and to "save up" I explain my warranty and why I brought it to the dealership . He asked me if he could check on the warranty tomorrow and give me a call once he finds out if the parts are covered. He never does and the check engine light came back on only 5 driving hours later. Honestly worst dealership experience yet. read more

It was time for an oil change on my 2018 Kia Soul. I called. The service tech asked if it had a 30K check? I said you have the records?! He said that it didn't. He told me it needed fluids to be replaced. I asked the cost? He said about $1000. I made the appointment. I found that I had a coupon for a free wax job. Upon arrival to the service department Damian took my information. He then presented me with different option. $1600, $1400 & $1000. He didn't explain the differences between them. I choose the $1000. He said the car would be washed and vacuumed as well. I said I have a coupon for a wax job. He said he didn't have anybody there to do that. He also said it would be 3 hours! I choose to wait there. The waiting room was a joke. It was combined with the show room and where the sales Teams were taking potential customers info! The "coffee bar" was the biggest joke!! There was a filthy popcorn machine there. Not in use. An assortment of teas, with no hot water and coffee with no cups!! Damian came out to tell me my battery was no good. I said really. The car has 32k miles. He said a new one would be $389 with a $50 install??!! I told him I would pass. Upon completion of the service, we made an additional appointment for the wax job. I would have hoped that he offers to pick up my car. But instead, I would have to make time to take it there, I work as well. I paid. Damian didn't walk me through the services that were performed. He did walk me out to the car. It was washed, but not vacuumed. After I left, I went to Point S to do a load test on the battery. They said everything was fine. They said if it did need a battery, it would be $150 installed. read more

Kiefer Kia - Coffee bar - Car Dealers Near Me - Eugene, Oregon

Service team are scammers. Took my 2017 Kia Niro in for service. Their "courtesy" inspection showed (i have the paper) that I only had 3mm of brake pad front and rear. Quoted over $600 per axle. If I can load a picture, you can see it's more like 8-9mm (i measured). Can you say liars, dishonest, money grubbers preying on customers for things they don't need? That's this dealership's service department. read more

Kiefer Kia - look like 3mm? NOT! - Car Dealers Near Me - Eugene, Oregon

I sold them my dads car when he died, they showed me paperwork of why it was only worth between 8k and 9k usd. and gave me 6k. seemed fair until a week later it was on there lot listed for $14,999. Evil company why should you make over double what you paid me for the car! read more

Went in looking around for a car and while I didn't find anything of interest, Neil hubler-dayton helped me look around and we looked online as well at their inventory. He was such a nice person to work with. Not pushy, respectful and fun to chat with. He is keeping an eye out for some of the rigs I would be looking for. Awesome guy. If you have a chance to work with him you will be happy. read more

I'm done with KIEFER Kia. All I wanted was an oil change and filter. That's it. Came for my appointment got the up-sell for a service package. No. Then the text messages and emails began. Was told how to fill out the Kia survey to the service manager gets 1000 points. Then, someone phone calls wanting to purchase my vehicle. Then solicitations via email for credit score. Enough. I'm going to find myself a good local family facility for my basic maintenance. Bye. Bye. Warranty only work here from now on. Don't get me wrong, the people were all nice. The service was fine. But when it takes you 1.5 hours to change oil and rotate tires at a cost of over $100. I'm voting with my feet. Just change the F'n oil! Lastly, every time I have gone in recently - different staff. I know Covid is ruining the world, and its' ripple effects have effected many things. I fondly recall the days when Kiefer Kia would charge under $50 for the same service. Talk about inflation! Over 100% increase in the price of an oil change. Wow. read more

On 3, 18 ,2023, my wife and I went to kiefer Kia. She wanted to purchase a Telluride suv and at that time they only had a certified pre-owned 2020 Fwd Telluride Lx for $35,000 is what they said and even though it didnt have a sunroof or Awd and had 40,000 miles on it she went ahead and bought it. So 3 weeks later she decides that she really wants the sun roof and awd so we start looking at the Kia site online and find a 2023 Telluride s that is Awd and has a sunroof and nav and second row captain chairs and heeted seats that is suposed to be ariving at Kiefer Kia in a few days and the MSRP is $42,645. So we go down there to see if we can get that vehicle instead of the one we had and we would be happy to compensate for the 3 weeks and 717 miles we put on it but for that kind of money she wanted the one she wanted. They we very nice and told us sure we needed to put $2000 down on the new one and it would be ours when it arrived in a couple days. And we could get back our original down payment towards the new one, and they would just unwind the previous deal and redo the new one. They told us there would be no negative equity and we could just do the new deal, we said great heres your $2000 to reserve it, and we'll see you when the new one arrives. Two days later, the car arrives, and we get the call to come switch cars and sign new paperwork. So we fly down to the dealership and get the new car. Shes in a hurry to get to work and they are taking their time and so by the time she gets to signing shes in a hurry and so the finance guy starts feeding her the paper work and shes signing and initialing as fast as she can. Finally, she finishes and gets the keys and we leave. She goes to work, and I go home. Everything is wonderful until we get the first bill in the mail, and we see that the new payoff for the car we have is now $53,120, and I crap my pants. I dig up her paperwork and sure enough they gave her $29,000 for her trade in that she had three weeks and put 717 miles on and paid $37,000 for and was suposed to have no negative equity on, not only that but they also charged her $49,000 for the new suv that had a MSRP of $42,645 . They never ever mentioned adding $7000 to the price of the new car. And we ended up putting another $5000 down on it because they said financing wasn't going through without it. So basically, she now owes $53,120 on a suv that she put $12,000 down on and had an MSRP of $42,645. These guys are cutthroat criminals who take every advantage they can and are playing off your trust . I would not deal with Keifer Kia ever again, and if you're considering it, my advice is to go anywhere, but Kiefer Kia, if you dont want to be taken for every penny they can swindle off of you. Horrible people that have no intention of giving people a fair deal. Be very, very careful if you plan on dealing with Kiefer Kia and read everything you sign. If you don't, you'll be sorry!! read more

Kiefer Kia - This is the itemized purchase order with highlighted $amounts - Car Dealers Near Me - Eugene, Oregon

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I've dealt with them twice-I'm done. The first time, they said this and that had to be done. So, with an estimate of several thousand dollars, I left. I called the KIA dealership where I bought the car. The service dept. guy laughed and said they were trying to sell me everything not covered by the warranty and that my car didn't require it as the guy at Kiefer claimed. So, I called and cancelled the appointment. They weren't very nice about it. Now, they have my car because they claimed they could do work I needed done. After having my car for over a week, they now say they can't do all the work and I'll have to take it to a second shop. Seriously? This was an emergency. Otherwise I wouldn't have gone in the second time. Well, forget them. They're incompetent and untruthful. I'm calling my insurance company tomorrow and having the car taken elsewhere. STAY AWAY!! read more

Currently their service department lacks in customer service. The phone rings forever 95% of the time. When they say they will get back to you in some amount of time don't expect any follow through. read more

Looking at all these bad reviews I guess I'm not the only one who get some terrible service. I had an appointment to look at a vehicle for a week and showed up ready to buy the car. I was told on the phone the car was $48,000. When I got there to look at it, the salesman didn't know the price of the car. Kind of an important detail... he kept saying "it's probably $41-$42,000" Also, I found out that the vehicle needed a week of service for damage and a check engine light, so it wouldn't be ready for pick up for another week. Absolutely terrible service, don't waste your time on this place. Update, they are actually asking $49,000 for the vehicle. Stay away from this dealership. read more

Car came up on #Autotrader.com listed at 23,995. (2002 Corvette) Sent email, called and was put in touch with Kim. I told her I wanted to buy if the car checked out. Could I put a deposit on it? Kim told me they did not do deposits and I was first in line...Spent the day going back and forth trying to get pictures, wasn't able to get pictures of the car until 8pm and dark out. But the car looked stock, so I told her I would be down tomorrow (Portland to Eugene) and buy it upon going over it. Went to run a car fax before driving down (They refused to run one, 25$ ??) and saw that the listing price was now priced at $25,991! Contacted Kim and was told that "the other dealer" (huh ??) had a customer showing. That "if they didn't buy it", and started to give me the used car run-a-round about "still under retail" and "the best price". :) Is this considered Bait and Switch? The original price listed went from $23,995 to $25,991, over night and after I said I wanted the car. Shady, typical used car tactics. This review is for anyone thinking of doing business with Kiefer Kia. It is good to know who you are dealing with. By the low reviews it would seem this is not an isolated experience. caveat emptor read more

Unfortuantely I had to take in my newer Kia Sorento to Keifers for an oil change because I wasn't able to get up to Beaverton Dealer to have it done and was quickly running out of time. I will say that some things have improved at Keifers, most likely due to the number of unhappy customers and negative reviews online and business has suffered enough for owner/management to start making changes. In my opinion all new car dealers within the Eugene area, there is still an outstanding but subtle underlying behavior that they will take advantage of you/me if they can. I still despise Keifer kia for how they mistreated me and others. Thanks to Yelp, businesses can not easily get away with that anymore. Someone once said " It can take years to earn someones trust and one moment to lose it". I am keeping my 2 star rating, for now. read more

Extremely unethical, illegal practices, very bad place. Salesperson and financing dept both wrote down income that they knew was inaccurate and told my daughter not to worry, just sign. They gave her too little for her trade , charged too much for a used car , overpriced maintenance plan, and gap insurance , all in an 84 month loan and said don't worry about paying it off because nobody keeps a car that long, just pay the monthly payment and don't worry about negative equity. It took me three weeks , lots of research about law, a couple certified letters, and a phone call to Kia corporate to get her car back and out of the horrible deal they scammed her into signing read more

Bought a used car during summer, the MOLD began to appear by winter. Buyer beware. Slick salesmen, pushy finance manager. They sell polished turds. read more

Overall customer service! My son is 24 years old and went down to this dealership to buy a used car first time car buyer and his experience has been nothing but horrible! They took his down payment off $500 a month ago and then said the car he wanted was not available anymore and tried to get him in a very much more e car he can't afford. They still have not given back his down payment they are saying he will have to wait for a check which can take upto 30 days!! Very bad customer service especially since my son paid with cash, give him his cash back he should not have to wait for it. What a horrible experience for a first time buyer. I live in Phoenix Az and the Kia dealerships here are amazing nothing like this one. KIA Eugene take care of your customers! read more

Wish I had checked the reviews before buying from them. Bought a $60,000 vehicle from them only to receive the worst customer service after purchase. If you're looking to spend money on a vehicle and hope to get it from a business that is stand up and does right by their customers/clients, go elsewhere. I've taken my vehicle in for normal "new" vehicle things (recalls and maintenance). It's more often than not a bad experience. Not called when the parts are in (like they advised they would) or not called when my cars done. You constantly have to stay on top of them. Recently took my car in to replace a seat belt. They had to take off the ceiling panel partially. I get my car back after it's "fixed." Assuming everything's fine since they didn't tell me anything was wrong. Just to find out later when I'm putting something into my trunk that my ceiling panel isn't attached in the back anymore. It had two spots for obvious clips that were not put back in and the panel was hanging down. On top of that, it had grease marks all over the tan ceiling panel (cars a 2022 so definitely wasn't like that). Also, I find the clips, on the floor of my trunk, broken. So now I had to call and schedule for them to fix what they had done making me take a third trip back for service for the one original seat belt issue. When I explain what happened they assured me they would have me "taken care of" (And I absolutely point out how dirty they got my ceiling panel). Fast forward to being "taken care of" by ol' trusty kiefer Kia, they ordered after market clips that are black to attach the panel, while the original ones they broke were tan (like the color of the panel!), and don't even bother to clean the greasy hand prints off of it. On top of that I had to have my wife and kids take the car in and they had to wait while it was serviced, again, assuming they would "take care of me" since this is their wrong to right. They take two hours to clip the two ceiling clips in while my wife and toddlers are stuck in the lobby. Obviously will never buy from a kiefer again and hopefully I save someone else the trouble! -Daniel Granillo read more

Looking to buy a second car. This place was on my list and then heard a horrible ad on the radio spreading misinformation with a Trump-voice. Horrible and irresponsible. I will never give my business to this place or any other Kiefer-owned dealership. read more

So, right off I notice that all of there cars are marked up $3999.00. Broached a salesperson about the obscene mark up and am blithely told that the MSRP (Manufacturer's Suggested Retail Price) is what they pay for the vehicle and the mark up is their profit. That's simply a lie of epic proportions folks, you start at MSRP and deal from there. Sad and blatantly dishonest. I bought from these folks years ago and got a terrific deal and a great car. I still might buy a Kia but not from Them. Read the rest of their feedback, amazing they are still in business. Now, in all fairness, the salesmen said the price is always negotiable, but with that level of dishonesty I'm not going to even try. Talk about greedy. read more