I am on a road trip from SoCal driving my Bolt. I started having problems charging and it was…read morereally stressful so far from home. I made a service appointment online on Sunday night for Monday morning. Pulled in and was greeted by Rene. I was stressed and pretty frazzled. He got me checked in. I waited in their waiting room which had plenty of comfortable seats. I made myself a cup of tea from their well stocked coffee bar and settled in. The good news was that problem was fixed with a software update and they even charged my car. Rene was super sweet and walked me to my car to make sure everything was ok.

I was shocked that a business like this can exist in Eugene... or anywhere…read more The amount of overcharging i experienced is staggering. When I think of how many people they are stealing from, it honestly makes me sick to my stomach. I took my GMC Sierra in for a few things. Never again. When they give you a quote check on your phone. You'll see. An oil gauge for my truck should run $188-$208. It's a $58 part and the rest is labor. They quoted me $580. You wouldn't believe what they charged me for a simple brake job. Over $3000 with an oil change. ( And I asked them to check two running lights ) They already had the truck for a couple of days before I caught them. The last thing I wanted to do was to have them sabotage my vehicle because I wouldn't pay their outrageous prices. Learned my lesson. My new shrieking brakes can be heard from a mile away & they feel worse. At first, I was puzzled on the prices. I mentioned it to the guy who wrote it up. He agreed it was high. Midway through, I complained to management, & they said that I could get the employee rate and they too agreed my quote was high. I got the call that my truck was ready. The lady said she had the final bill... somewhere around $3000. Not sure what kind of discount I received, guess they rip off employees too. Because I got the money together, went in there to pay, and the bill had jumped up to $3200 in an hour for no reason. Just tacked it on. They said they replaced 2 running light bulbs for free. Rich... These are our local GM representatives. A stain on Eugene.

From the moment I walked onto the lot and met my salesperson, the buying process was seamless. f…read moreyou are looking for a car, ask for Greg Long! Greg is incredibly helpful, patient, and knowledgeable about the vehicles. I really appreciated his no-pressure approach to sales. He went above and beyond for me, even spending a significant amount of time measuring a Subaru Forester to make sure it would fit perfectly for me and my dog when we go camping. When it came to getting the exact car I wanted, Greg set up a dealer trade. Unfortunately, the dealership accidentally gave away my trade-in vehicle. To fix the situation, Greg spent his day off driving past Seattle to secure and trade for the only Forester available in my preferred color. He completely honors his word and does whatever it takes to look after his customers' wants. Greg provides exceptional service, and I highly recommend working with him! I love my new Forester.

As usual, Kendall Subaru did a wonderful job today on the Subaru. Went in for routine oil change…read moreand also a new set of 4 tires for the car and aligned them as well, plus replacing burnt out light bulbs where needed, changed out cabin air filter, just several items that needed to be done. All I can say is that the Subaru runs and sounds great. Thank you so much to Julia Thaxton and Dylan Dewberry for a job exceptionally well done.

They thought they had a part for my Vanagon and when they couldn't find it, they reached out and…read morefound me a used one for free. Even shipped it to me for free after they refunded my money. best customer service ever!

This is the best place to have your classic VW worked on. Miles has put together an amazing shop…read morewith very well qualified mechanics. Their receptionist is very pleasant and welcoming. I wouldn't take my vans to anyone else.

Great service, friendly, and very trustworthy!!! I highly recommend them!…read more One recent Friday I was on my way to visit family for a long weekend when my car's AC stopped working halfway through my 6 hour drive. Frantic to get it fixed before my trip home, I had a family member calling around to find a place that could get me in quickly. We were thankful that they said they would get me in Monday morning (we made about a dozen calls). Anyway, they knew I was from out of state and was rather desperate - a situation other mechanics could take advantage of - but I received great service instead! There was a reasonable diagnostic fee of $42 (to be expected) and they quickly discovered I had just fried my relay which they had in stock. Honestly, I was expecting a full clearing out of my AC system and at least an hour or two of labor. Instead, they were done in about a half hour and it only cost me the diagnostic fee and the cost of the part. Thanks to Jackson's Complete Auto Care, I had a very comfortable drive home!!!

Nice people, but I don't trust their service prices. Quoted me $836.00 for 1.5 hrs of labor and a…read more200.00 Part. Dealership quoted $334.00 with an OEI part. I had prior work done at this business. Now I'm not so sure if I was overcharged, LIKE THE EXAMPLE shows. I will not be a repeat customer.

I have continued to use Oakmont Service Center exclusively since January 2020. They are courteous,…read morereliable, competent and honest. Excellent in all respects. Most recently, for various reasons, I felt that I probably needed a new battery (or alternator!), but they indicated that both were fine. Also, I mentioned that my car (a second vehicle) probably needed an oil change. After checking, they stated "Nope, good for another 3000 miles." It would have been easy to take advantage, but they did not. I happily paid the $45 inspection and testing fee. Look, if you need a solid business to maintain your car, I don't think that you can do better. Two thumbs up and five stars all the way.

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

I just had my '97 Z71 truck gone through and repaired by Jt Auto and they did a through and…read moreprofessional job. I would recommend them 8f you want the job done right. I am very happy with their work

Went in for ac check. Told $650..went for it. Picked it up and was blowing hot air before I got it…read moreoff the lot. Now it's going to be another $1800...well, I'm in for $650 and this was going to hurt but I did it. I do not recommend this business...unless you want to pay 3x the quote. Btw...read the negative reviews...very close to the service I received.

So grateful! The folks here are kind and genuine . They helped me with my interlock device which is…read moreincredibly frustrating and confusing but having such kind knowledgeable service helps the process. I'll definitely be back when I need services done again!

We got a call from the owner himself to discuss replacing our clutch. They had great communication…read morethe whole time and the prices were acceptable. Our new go to shop in Eugene.

They have completed a number of complicated projects on time, fair priced and always with…read moreextraordinary workmanship. The best shop in the area.

$$$ but did a good job day of service…read moregave a good breakdown of issue great customer service