I needed to take my car in for a few recall updates and was able to schedule an appointment quickly using the online portal. I had a unique situation (traveling and needing to leave my car for a few days) and was provided tailored service by Nikki and the team. What also impressed me was the condition upon which my car was returned to me: plastic in my seat, paper on the floor (to cover my dirty crumb-ridden floor) and no smudge marks on my interior. Dealerships in the state could benefit from professional learning by doing walk-throughs, and Sheppard Hyundai would rank in the meeting/exceeding range (from a recent customer perspective). Additionally , a friend recently purchased a car from them and raved about the experience. Not sure when I'll be ready to part with my car, but I will likely follow suit! read more

My car has not run the same since! Came to get paint done and software updates. My car was at this dealership for a week. Before my car came here it ran perfectly fine. When I told them soon after the fact of my car running oddly and my concerns, the response was, "my car didn't go anywhere, it had not been driven." When infact my car had to be driven to go to the auto detailer off the lot. The principal of the fact is, when I brought up the issues I was brushed off. And this communication was all through text. Mechanics elsewhere are still trying to figure out what Hyundai did! read more

My partner bought a Hyundai Ioniq 5 from Sheppard Hyundai in August. The salesperson he worked with was Abraham and he was fantastic. He wasn't pushy at all and he took his time with us, answering every single question and giving us plenty of time to think about it after we left. He remained available over text but never texted to harass us. He helped get the paperwork in order and made sure my partner understood everything. We would definitely buy a car from Abraham again. The dealership itself is very nice, I think it must have been built in the last few years because the Yelp page doesn't have the right address still. The waiting area is very comfortable as they have a hot drink machine that makes the best hot chocolate I've ever had from a machine. The bathrooms are clean, big, and easy to locate. My partner got a flat last month after a nail got stuck in the tire and the dealership sent someone out to patch the hole and tow the car back to the dealership for a proper repair. They also paid for my partner to get an Uber to the dealership after the tire was repaired properly. They made the whole process quick and painless, and he isn't worried at all about needing to get his car serviced again in the future. read more

Service Department... YIKES. The service manager, I think his name is Bobby, has no communication skills, nor does he have any respect for his customers time. Little knowledge of what he is selling and or recommending, and cannot listen or follow direction in the least. The sales department is great! The vehicles are clean and the mechanics know what they are doing. The service manager, Bobby, hasn't a clue. Makes this entire operation seem weak. Sorry for the poor review, I hope it helps improve the communication and respect they have for their clientele. The owner wants to know what he can do to remedy my experience? Maybe take my review to heart, try better with your next customer. Cause you lost this one. read more

Just like a previous review, if I could give zero stars, I would. I purchased a used car from this dealership, specifically from salesman Jim Somerville. I purchase a 2003 Buick Regal LS with only 64,000 miles on it. For the first time in my life, I purchased the car via the internet and had it shipped to me in Missouri on a car hauler. Biggest mistake I have ever made and one I am sure not to repeat. I spoke with Jim either by phone or text numerous times and was repeatedly told this car was cherry and beautiful and I will be super pleased with my purchase. Everything WAS perfect about the car until I took it on the interstate and discovered it was missing it's fourth gear. Long story short, I'll be several thousand in repairing the transmission before it is all said and done. The problem hasn't been completely diagnosed yet, after having been to both a Buick dealership and a local transmission shop, but it is looking like a full rebuild will be the only fix. I have to fix the car now, because I have too much money in the car to abandon it. Hyundai Eugene charged a premium for a car with a shit transmission. I would not do business with them if I were you, especially when it comes to used vehicles. read more

You should have very low expectations when you come to Sheppard Hyundai. I made an appointment because my car had a recall. Couldn't get in for three weeks. No big deal. On day of my appointment was told they didn't have any loaner cars available. Then got a call that the car was ready, went back to the dealership, and was told the car wasn't done. Had to wait on parts, even though they had three weeks to get everything. When I complained about the call that the car was ready, I was told the mechanic was at lunch. I could just wait till he got back and he did the work. They don't care about my time. I'm wasting my day off because of them and they don't care. read more

I brought my car in for a routine maintenance (oil change and inspection) where I was then upsold on a fuel injection system cleaning and a BUNCH of other things that were "recommended" for my vehicle according to Bobby. it checked out with me and I just wanted my car to stay reliable and like new! I paid a total of $850 for all of the maintenance work done and then took my vehicle home (maybe driving it 30 miles that day). The next morning I went to start my car before work and it wouldn't start... I tried jumping it and when it did start, the whole car was shaking and the engine was misfiring TERRIBLY. I had the dealership tow the vehicle to their shop where it sat till Wednesday as they ran diagnostics. Bobby called me to inform me that nothing appeared to be wrong with my car, so on thursday when I had the time, I got a ride to the dealership to pick up my car (mind you, they had no loaner car for me to drive to and from school for nearly a week). The next morning, it did the same thing! I had to get to school, so I drove it with the engine light on to my classes and then went back to the dealership where I spoke to the store manager Rich who treated me like I was an upset 5 year old. He said they could have my car looked at and diagnosed in an hour, maybe less. I sat and waited nearly 3 hours before I asked how I was suppose to get to work and they offered me a ride home but they still didn't have a loaner car. Nevertheless, my car was in the shop till the following wednesday ( almost a two week period). I did get a loaner vehicle thanks to the excellent customer service provided by Kaylie (the only person who seems to understand what customer service is) but my car is still making funny noises and not idling correctly at start. I don't know how many people will read this to this, but I strongly urge you to avoid this dealership for any maintenance as this isn't even the first issue my family has had here. I will be going to the Albany Hyundai from now on. read more

Hyundai Eugene - My recording of the day lights - Auto Repair Near Me - Eugene, Oregon

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Okay, so there's two parts to this review. First, I have to speak about how impressed I am with the Hyundai Kona. It has to be one of the best - maybe the best - cars that I've ever owned, and I've owned many, from ordinary to luxury. This Hyundai includes a FIVE YEAR, 60,000 mile, bumper-to-bumper warranty, and much more on the power train, etc, plus oil changes and tire rotations are included for the first three years. Clearly, Hyundai believes in their cars. Throw the competitors' 36 month warranties in the dumpster! I was thoroughly impressed with the engineering of this vehicle: it has a nice ride, good road feel, and lots of technology. To me, I felt as though the Hyundai company saw their competition and knew that they had step up and to be better to survive, and they have done all that and then some. And at a lower price, too. We checked out the competition first, whom I won't name, but the big guys have grown arrogant and expensive in their success. Stupid. Now, the second part of this review. Sheppard Auto: awesome. Family owned for seventy years. Our sales rep, Jason, was great to work with. Professional, comfortable, no hard sales push, respectful, and straightforward (also an ex-Navy submariner). He worked hard to arrange our contract efficiently and at a price that we felt was fair. The sales manager, Rich, was equally cheerful and polite. I must also compliment Charlie, their finance manager, for the fine job he did with our contracts. What a great team. Here's the thing, if you want great, honest service and an absolutely wonderful car, go check out the Hyundai's at Shepphard Motors. We had never been there before - never even considered it - and are so glad that we did. We will never go anywhere else, and will recommend them to all of our family and friends. read more

Made an appointment a week ago, told them I was coming in for an open recall (stop light switch) drive through a snowstorm from roseburg...finally find the place. They take my car in...about a hour later they tell me ...sorry dont have the part...they knew what i was coming for for a week....wasted my day and a tank of gas and considerable back pain from driving the far...guess i will go to medford next time...longer trip but hopefully more competence read more

If I could give zero stars I would. Took my car that was working perfectly in for a 30,000 mile maintenance and to repair my air conditioning. There was nothing wrong with my car when I brought it in besides the air conditioner. After their inspection they told me the only problem with my entire car was an airbag pin. After I got it back, however, I was able to drive less than 20 miles before several lights including the check engine light came on and my car started bottoming out. It stalls everywhere because it can't downshift. I paid $1,400 for this pleasure. When I brought my car back, they kept it for 5 hours before the service manager BOBBY called to tell me that the problem was code P0335 "crankshift positioning sensor", and not at all their fault, and that it would be $290 to fix. This, after I gave them nearly $1,400 to do the work I asked for. When I pressed for more details he got upset and said he wouldn't fix my car and to do some research because this isn't his fault or his problem. Well, I did some research. That code is directly related to an ECM UPDATE for the FUEL CONTROL LOGIC. They performed this update as a part of the service. When we explained this to the service manager named BOBBY, he threw up his hands and said it Hyundai's fault, not his, and he wouldn't do the repair. So now, I have to go to corporate, and tell them that perhaps BOBBY isn't the best representative of their brand. I really hope that corporate decides to make things right with me. I brought them a perfectly working car and paid $1,400 to get back a car that won't even run. He should be ashamed of himself for trying to take advantage of me in this way. read more