Dominique the manager helped us today. Her customer service and depth of knowledge was amazing! My seventy six year old mother has dementia and difficult-to-fit feet. Dominique went out of her way to help us. I'm so thankful. read more

Service Selection and Value were nonexistent We were very disappointed would not recommend read more

Organized store, friendly staff, nice selection compared to other locations. I'm always able to find what I'm looking for when I come in. Their BOGO deal is awesome too read more

No one greets you or ask if you need help, instead the staff ignores you even when walking by them. And the bathroom had poop splatter on the toilet seat, no toilet paper and no soap. Horrible customer service and cleanliness. read more

Interesting experience today, first time ever in a Sketchers. I stopped by to get some shoes for the gym I will be visiting on my trip to Jamaica. I noticed that there was no one populating the checkout, or was anywhere on the entire south side of the store. I stood there for a few minutes, saw a person with a Sketchers tee walk in, didn't acknowledge me, went to the north area where I could hear but didn't' see two more employees. Finally after a few more minutes, someone finally came up, at which time I initiated the conversation remarking on the lack of personnel at the counter or in sight, to which she responded that they had other things to do (complete with the attitude of "why are you complaining?") I explained what I was looking for, which was greeted with her dismissiveness remarking that she could tell me all about "all of the shoes in the place." I offered that the only thing that matters was the sale. She made no suggestions other than to wave her hand in the area of men's shoes and wandered away. Perhaps my two decades in retail, including running the top franchise in the company I was affiliated with for a couple of years makes me expect better service. Yes, I know it's Modesto... I am convinced that like my wife, I should shop online first, our local shoe store is too busy stocking shelves to be salespeople. read more

The customer service!!! Horrible!! No one acknowledged us an when we engaged with them we were treated very poorly!!! read more

We have been to every store in the mall, a few shoe stores out of town and could not find a shoe to fit my 15 year old's huge feet. Dominique took the time to bring out every size 14 shoe that she had for my son to try on. I was impressed with her knowledge about sizing and fit. We went to Skechers reluctantly and left with 3 pairs of shoes! read more

the service is horrible , the workers just stand around and chit chat , meanwhile you have to wait to get help ! Highly dissapointed on how this store is ran and do not recommend! read more

Love my recycled polyester shoes. I'm trying not to leave a big footprint for future generations. The service was not as helpful as I'm accustomed too. It may have been the day. I want to be careful not to talk down to a store because of a grumpy person. read more

Good staff very helpful and courteous, i highly recommend . I found the prices and selection also very good

Although, I've never bought anything but work shoes here, I've never had a bad experience. The selection is very large, so I'm sure one day when I do decide to take a look at some other shoes, I'll be able to find a pair that I'm happy with. I'm much happier with the durability of the work shoes I've gotten here vs the ones I've ordered from Shoes For Crews. I've pretty much locked into getting the exact same pair of shoes every time. I think I'm on my 3rd set. It it ain't broke, don't fix it. The quality of the shoe is very good, so the higher price tag is understandable. However, I get a nice discount through the company I work for. On top of that, the employee felt extra generous for some reason and asked for an additional discount to be applied for me. I ended up getting my shoes at half the price!! I was really happy about that. This has become my go to shop for quality work shoes. read more

What a pleasure doing business with helpful, friendly people. And the shoes are great, especially the new slip-in's. The sales lady and young man at the cash register were pleasant and super helpful. Not to mention three pairs of great shoes for $193. That's a bargain today! read more

I love the customer service I have received while at this location. I was able to find the style of shoes I love (the classic Sketcher's Memory Foam) well, for myself. I have a low arch and 99% of shoes either have too high of an arch or no support at all and these fit amazing. I work at Amazon. I had my last pair for nearly 8 months, wore them exclusively for work and everyday. I work anywhere from 10-11.5 hrs a day, 4-5 days a week. And these shoes took the beating of me walking, driving an OP and lifting almost nonstop for 8 months. Even when they started breaking down, they were still more comfortable than most shoes I have owned, this why I bought my 3rd and 4th pair. The down side. My son has a similar problem as I do. Nearly but not completely a flat foot. I wanted to get him the same style in men's. Not only is there almost no selection, but absolutely NO size 13 in men's. The associate that was helping me explained that Sketchers was discontinuing this specific style for the air-cooled non-raised memory foam style because of how the original breaks down. Well, all shoes break down, and 6-8 months of wearing nothing but the Sketchers Memory Foam in a warehouse setting, I'd say they exceeded expectations. I would love to see these in men's in an athlete style like mine. And definitely more size 13s. The associate stated that that size goes really quick. If that size is really that popular, the store should consider stocking up on more size 13s and please, please, please keep the classic memory foam shoes. They're the best!!! read more

SKECHERS Warehouse Outlet - Sketcher's Memory Foam, my favorite for comfort. - Shoe Stores Near Me - Modesto, California

i would like to take this time out to give great thanks for exceptional customer service experiance.dominique & api they were awesome,patient also not to mention accommodating. thank you to yall, keep up the great customer service. read more

I visited this location today to buy a couple pair of shoes for my daughters. The cashier was super patient my kids were being kids and she even gave them stickers. Thank you! read more

Went to the store the other day to buy a new pair of tennis shoes. Customer service is terrible three people behind the counter. Nobody wants to come and help you find the shoes you're looking to buy from them. Hope you find the right size you're on your own when you go to this location someone needs to straighten out the customer service department and do a better job. I will tell everybody not to go to this location. read more

Shoes! Skechers Factory Store recently opened and has been extremely busy ever since. Inside you will find a large selection of shoes for men, women and children. The layout of the store is very bare bones, but it is a factory store, so that is to be expected. Friendly and knowledgeable staff make the shopping experience enjoyable. Although I didn't purchase anything on my first visit, I plan to remedy that situation soon. After all, a girl can never have too many pairs of shoes. ;) read more

Had an awesome experience overall! It did take us some time to have someone help us out but once they did the rest was a done deal. We came in for one pair and left with plenty more. read more

Went for some shoe and after the customer service that I received I will not ever go back The sales clerk just came out made sure that the customer did not come first I felt like walking out on the sale read more

Will still give it 5 stars but you have to be aware that their shoe sizes run a size small. Had to take mine back and exchange them for 10 and a half as the nine and a half was to small and the 10's were rather tight. So settled for 10 and a half. I normally wear 9 and a half. The staff was very pleasant and told me to go and pick out what I wanted and they would exchange them. Now that's what I call a good shoe store. read more

Had my mommy in town for a visit, well to be honest she's been staying with my sister to be near her DGD (my Darling Niece). By some miracle, my sister allowed mom to stay with me a couple of days (so generous!). In normal circumstances, my mom helps my sister tremendously with everyday stuff while she deals with a very squirmy wormy 1 year old so I'm sure it was hard for her to let the woman who gave us life go for a few. With mommy in town, she wanted to get shoes for herself and my dad. My mom is hip and still has a good one too so I took her to the SKECHERS Outlet to fulfill her list. We walked through the threshold of the place and she said in a rushed voice "MENS, where are they?", I pointed with a bit of laughter in my demeanor. We get to the Mens section and she zeros in on a black pair of lace-ups for my dad then says "Find me a 10 buddy", I look at myself in the mirror and..."OH THE SIZE, right on it Ma!" Like that we were onto the Womens section to find her a pair of slip-ons in either black or white. Found several she liked but they weren't her size so she settled for a white and pink pair. They actually looked good and shaved off some years if ya ask me (there's no wonder why I'm the favorite kid!). We get up to the counter, one cashier and a minor wait. The cashier was very nice and thanked us for the purchase. Overall it was a good visit, I'd have to say though that they could be a little more stocked on Womens sizes so for that they hit the middle of the road in my opinion. I personally don't wear Skechers anymore so you'll find me at Cole Haan or Rockport, it's all about comfort :) read more

This store is huge and has sizes stocked. We ended up with two pair of twinkle toes for $50. I will def be going back to get some flip flops! read more

I went here with my dad to get some work she and Jordan was so amazingly helpful to me and my dad. She was so nice to! Really easy to talk to , which is good for me im socially awkward lol I hope to get help from her again next time I get some shoes oh! She even wrote info about some shoes for me aswell to find online ! I give her a good 100/ 10 read more

Great Shoes and Customer Service. But whats up with store hours starting at 10am? had to wait an hour to pick up shoes for my daughter on a Saturday morning (big shopping day for retail) idk. And they run the same buy one get one half off "special" year round. So your really over paying if you only buy one pair of shoes. read more

Decent prices and large selection . All from kids shoes to adult. If you need running to work related shoe . They have them

I just left the Skechers shoe store. Prior to me leaving I bought a pair of shoes only because it's what I wanted. I told the girl that I got them over there and clearance section and she says we no longer have clearance. I told her I said if you no longer have clearance you doing something illegal. She totally ignored me didn't even bother to call the manager over I went ahead and paid for my shoes and left. Will I be back no time soon read more

I was at the store yesterday along with my mom to get shoes for herself and my dad. When we entered the store, we were greeted by the staff. I needed help to look for shoe sizes and the girls were very helpful and quick to help with a pleasant attitude. At the register, I found out that I had points to use so Ana assisted me on how to redeem them. She explained all the steps very patiently one by one without hurrying me and without being rude. I was able to utilize my points and saved money! Never before have I been made aware that I had any points and I've been going to the store for a few years. She has excellent customer service skills. Haven't experienced that in a while. It would be great if this attitude is seen at other stores as well! Ana was outstanding and made us feel welcomed. Would love to go there again! read more

Very good customer service store very clean very organized great selection great little prices will be back again

My first experience here. Just wanted to counter all the negative postings about customer service. The ladies who were working today were very helpful, energetic and friendly. I will definitely go back! read more

This store has the worst customer service. No one ever wants to help you and they are not friendly at all.

I love Skechers shoes. The customer service is usually okay. However, I had the best customer service ever, from any store, my last trip there on Tuesday! Kaia greeted me as soon as I entered the store. She offered to help me find a pair of shoes. I explained to her what I was looking for. She showed me several shoes and explained the benefits of each. She was very very patient with me and answered all my questions. She showed me the shoes she wears and the benefits of them and how much she enjoys wearing them and their comfort. She had a positive and cheerful attitude the whole time. I am a very indecisive person and Kaia was beyond patient. She didn't rush me, she didn't blow me off, she was attentive to my needs and concerns about the shoes I wanted to buy. I truly felt that my needs and satisfaction were a priority to her. I have never felt more secure in a shoe purchase. Thank you Kaia! I left feeling excited about my new shoes and will definitely return to this store. I have told several of my friends about my experience and they were even impressed. Great experience! !!! read more

Terrible customer service!!!!! I returned 2 pairs of shoes with original receipt and they refused to return all of my money. It was closing time and they just wanted to close up, I get that but it's illegal to do that. Nowhere on the receipt is it written any number of days return or sales price change. I will be contacting the corporate office for my measly $5.00+ tax that they were too busy to open the register for. Good job guys, your customer service had something to be desired....even at closing time. read more

Becarefull when buying they put signs up that show a certain % off and te workers will tell you that yes you get that off also but after you wait a very long time in the line you find out you got lied to ... And having two kids with you that you already did the math in your head and told them they could has the shoes and boom you got lied to and the greatest part was there was a sign above the rack that said 30% !!! The mgr was not nice about it or anything straight $&@&$ they really need to get people in that store that want to work !!! read more

I love sketcher shoes, and that's all I wear for work. However, the customer service at dislocation is less than decent. Every time I go there, at checkout time,the cashier (kids) there never add the rewards points to my account. I constantly have to ask, "can you add my reward point to my account". They seem to get upset at my request and want me out of the store as soon as I pay. They're just lazy to do it. They refer me to want to a 1-800 number or to go online for me to do it, when all they have to do is ask before ringing up the customer. This happened to me three times so I take my shopping to Turlock now. People pay more for better customer service, And I'm one of those people. read more

I'm giving this location 3 stars for a few reasons: 1. They never have my husbands shoe size (size 12) I've came here a total of 5 times. Once when they first opened, a few times in between and then tonight Jan 2014 I just don't get it, I thought men wore big shoes? Size 10 and up? And they don't carry size 12? 2. I came in about 10 min before closing time (I know, how annoying right?!) well first the employee told me that their credit card machine was not working, that's ok! I don't have a problem with that! What I have a problem with is....the employee turned off the music and started turning off the lights inside the store! That is pretty much rushing your customer, I don't like that at all!! They could have walked over to me and told me "hey I would like to let you know the store is closing in so amount of time!" 3. I guess I will be doing my shopping with them online like it have been doing! Only problem is they don't do the "buy one get one 50% off or I guess I can drive 35 min away to another location to see what they have (like the employee said) read more

Worst customer service!! Waited patiently for the employee to finish up with another customer knowing I was waiting for help and then turn to me and say I'm on break and walk away. Lost my business. read more

No problem with the shoes. Love them. But today I found out that should you take advantage of their buy 1, get 50% off a second pair policy, you better be sure you won't need to return the full price shoe. I bought a work boot that, due to an unfortunate confluence of shoe design and ankle bone anomaly, were too painful to wear. I found another pair in their clearance section for a few dollars more and expected to pay the difference, of course, but I also lost the 50% off the second pair, and had to pay that as well. Huh? Because they sold me an un-wearable boot, I can only exchange it for a wearable boot if I pay them back the 50% I saved in the original purchase?? Really??? Should the manager of the store read this, I would really like to hear the explanation for this misguided, illogical policy. read more

I buy all my shoes here... They go out of there way to help. always CLEAN / just ask for help of you don't find your aize remember they wont always have the size in the style you want but they try... read more

The employees went above and beyond received excellent customer service. Even stayed late to help find the perfect shoes

Pathetic customer service. Wish could give it a negative star. The manager has such a bad attitude towards the customers. Wondering why he is still here? read more