I had ordered a pair of heels online the morning of, I needed them asap so I called in to see if they could prepare my order same day and Angelica was able to assist me over the phone and in person. She even helped me with exchanging the size since it was too large. The heels weren't expensive either and great value! read more

I went here yesterday to find a pair of shoes and was very much pleased with what I found.

I ordered shoes online for same day pickup. I waited 7 hours for confirmation that my order was ready. I finally called customer service and was told to find the store number and call them. Not sure what customer service was for... no wonder there was a 45 minute wait. Upon calling the store I was told they did not have the item in stock. Side note: Famous Footwear processed my order in 10 minutes. read more

honestly every time i come here there's a problem. I worked retail and i understand it's not the employees fault for most stuff but they have a cashier here and i finally got her name it's "Eva" ironically enough because that's my name too. She's worked there for quite some time and I already know i'm going to have a bad experience when i see her, she always tells misinformation and i don't understand why!!! this time she had me at register about my return for like 30 minutes !! until finally she called her manager which her name was yvette or yvonne idk and she fixed the issue in like 5 minutes. she was super helpful but it only made me more mad that the cashier had kept me there for so long when it didn't need to be that long ? She also only called her manager because she thought there was a language barrier which there wasn't. I'm done i won't be coming back. read more

Been in a few times now.. ALWAYS terribly hot! No air moving at all, no matter the time of year No wides to be found. How can you run a good shoes store without offering wides?! Zero customer service. No one ever around to help you and if you actually do see someone they are too busy for you. Waiting in line takes forever. Sorry, won't be back read more

I've been coming here for quite some time and I seen that they have hired someone new. The new girl Yvette is quite frankly rude and has no customer service. I had ask to speak to her manager and all she would do is have a nasty look on her face. I have always loved this place because of how friendly they've been but they need to work on who they hire. read more

This store is horrible for in-person customer service. They had a line of nine or more customers, but they prioritized online orders. The whole time it was one cashier helping customers in line while employees worked on online orders together. read more

The employees their we're not helpful it was 3 gals they were rude and on their phone instead of providing customer service. If there's anyway I would like to reach out to management. That's not the way you run a business I took mine to famous footwear. Hopefully management can get back to me. If your looking for good service and friendly employees look elsewhere. If they don't get customers they won't have a job they should appreciate foot traffic read more

I love shopping here. It's a clean store. There seems to be a lot of help and A LOT of shoes. Rows and rows of them. I am a size 7, a very common shoe size, and I always find something in my size. There are all sorts of brands and the shoes seem to be primarily of good quality. It really varies by price. I love their men's selection too. They have a good selection of cute accessories, handbags, wallets and socks for random gifts. These seem to be a little on the pricey side for me-especially knowing tjmaxx and ross are a few doors down. Sign up for their rewards card. I always get their emails and they have coupons. Yay! I just saved $10 off my pair of shoes. read more

DSW Designer Shoe Warehouse - My advice exactly. - Shoe Stores Near Me - Modesto, California

This place is right next to Ross & PetSmart and a lot of other nice stores like T.J. Maxx on the corner. It is easily accessible off the freeway. I like the selection and customer service is very nice. The older lady cashier was so sweet and friendly. The have a huge assortment of clearance items as well. The store including the restrooms are very clean as well. The restroom might be difficult to find as it's way in the back by the clearance racks. While checking out, I like browsing through their cute selection of items by the register. These items changes on a regular basis because I think they sell out fast. At today's visit, I got cute triple USB car charger that is cactus-shaped and black no tie-laces. There were only two of the chargers and I have not seen it at other DSW locations. Most of the items by the register are impulse buys but can also be necessary purchases. Like at most DSW stores, they carry more items other than shoes. They have purses, fashion jewelry, electronic items, water bottles, etc. read more

I came into the store looking for some shoes. I couldn't find the ones I needed and I was very lost. A very beautiful looking employee by the name of Isabel came to me and asked if I needed anything. Her kindness was beyond any I've gotten at other stores. She helped me decide what shoes I wanted right away. I was very thankful for her and her help.This beautiful creature deserves a raise!!! read more

As a shoe addict I become very excited upon learning of shoe store openings. DSW is the latest shoe store to open in Modesto. The store is very spacious with oodles and oodles of shoes and some handbags as well. This being autumn, there were several rows dedicated to boots of all styles. I found a few pairs I fancied but unfortunately I didn't have time to try anything on today. I will definitely return whenever I have a shoe craving which is quite often I must say. ;) read more

Extremely rude I did a online pick up order and I called to see Hoe long it would take the lady was so rude and told me if I have not got an email it was not ready which I new I just wanted to see how long it took so I could schedule my time better read more

Ran in 5 minutes before they closed for a last minute Birkenstock refuel before a Tahoe trip for my daughter. They had them and I was in and out in no time; perfect! read more

Excellent customer service at this location. The girl who helped me had so many options for me, actually was going out of her way to find the perfect pair for me. Compared to the location in Dublin, where it seemed like couple people that I asked for help didn't really want to help. But Modesto great customer service read more

DSW usually has a pretty good selection with pretty good prices. While I always think there should be more options for men, this store has a fairly small selection for men compared to other DSW stores I've been in and is actually quite small overall. If you're looking for more options, I'd recommend checking out a larger city. read more

This place has great deals sometimes! The store is very clean and MOST of the staff is friendly and helpful. However, there are two managers that have tended to be very rude and lazy with me as well as other customers. If I remember correctly, their names were Areli and Sarah (I have no idea if I am spelling them right). These two seemed to pawn off any customers who needed help to other employees who were already busy. They seem lazy and annoyed to be there. Managers are supposed to lead by example but they are the worst employees at this store! If you need help and see either of these two standing around, don't bother! You'd be better off just waiting for one of the other employees to be free. read more

I had a very upsetting incident at this store. I was walking down an aisle and slipped on wet glue on the floor which got all over my new Birkenstocks. Apparently they were replacing carpet squares and they had several places where the carpet squares were up and they had wet glue on the floor. This was during a very busy time and they had not roped off the work area. The men who were working on the floor were very apologetic and helped wipe off glue with paper towel but the store manager was not around. Meanwhile, while my shoes were getting cleaned by those men and I was taking the initiative to move the signs to the wet glue areas and warning people to not slip (again, no DSW people were helping), a lady went through another area with her toddler and her toddler slipped in the glue and got it on her clothes, shoes and hands. I kept waiting for a manager to come help us and finally she came back and said she was sorry but never actually checked on us and kept walking away. I told her what happened was not ok and that my shoes were expensive and brand new and this child had glue all over her. She said she would talk to her district manager. I was out of time and couldn't keep waiting on the manager, so I went to the front to ask for her name so I could follow up with what happened and I was handed a generic customer feedback card and was not given a name. I have emailed customer service twice without a response. I then did the live chat and the person would not give me contact information but of course asked for all of mine. I can't believe that any business would have such a dangerous situation in their store and not respond to me. read more

I bought a pair of shoes and wore them to work and they were hurting my feet so badly that I wanted to cry and took them off. I came to ask for a return and told them I wore them once but they really hurt my feet to the point of making me cry so the lady at the counter said let me ask. Then some dude comes up to the counter and gives me a half oh I'm sorry it's our policy if they're worn they cannot be returned. So I don't know why that lady bothered if she knew they wouldn't return them. I shouldn't have even told them I wore them to work as they were clean. I started coming here weekly but now they just lost a customer for life. I'll stick with Macy's who returns shoes if they are not comfortable to the point of making you cry and having to take your shoes off at work! Lousy policy dsw...not coming back. read more

This place gets me in trouble. If you have a shoe budget this is the place to go. Quality shoes. So many styles. For the whole family.

Pathetic! Their return policy is just plain sad! I know that I definitely will not be buying shoes there again. I bought a pair of shoes there last week and I had the box and the receipt. I only wore the shoes once and they gave me blisters and I called the store and asked if I could please exchange them and they said, sorry but even if you wear the shoes only once you can't return them. Anyways I had to just donate the shoes since I can't do anything with them and I ended up buying a pair of shoes from Macys. I paid a little more, but I am okay with that since they at least have a decent return policy! So be ware before you buy shoes from DSW! read more

Bought a pair of heels here, SPECIFICALLY asked the cashier the return policy because a friend and I were both iffy on a pair of heels, and all I was told, by the manager no less, was that I had 60 days to return the shoes. That's it. I wore them to work the next day. The shoes killed my feet and cut off circulation! So after work I came to the store to return them and was told by another cashier that she didn't know the return policy, and grabbed a different manager who told me that I couldn't return them because I wore them. What?! I was not told this and I had specifically asked the policy? I used to love this store but they just lost multiple customers; me and my friends who were with me. read more

Shoes galore! No matter what type of shoe you are looking for, I guarantee you can find everything you are looking for all under one roof. From dressy shoes to casual, you can find it all here. From every size heel, flats, boots , sandals and sneakers....its here. I LOVE this place. They even have purses! With prices to fit every budget, I guarantee you will be back after your first visit....:-) read more