PROS: I like this store. I found it about 4 yrs ago, or more... give or take. I so wish I would have found it even sooner though!! The name of the store just doesn't sound quite obvious to me that this was no "ordinary" shoe store. However, their Stockton store DOES have a more appropriate name: Foot Solutions. RIGHT?? ;-)
Anyway, this is no ordinary shoe store. If you or a loved one have foot problems or want shoes that actually do what they are *supposed* to do, instead of JUST putting a layer between you & the ground, then this is the place for you!! Their shoes are supportive, high quality, long lasting cushion, great arch support, correct over pronation, movement control, help with plantar fasciitis, etc. Sure, you can expect to pay more, a LOT more in fact, but it is worth it!! We have a tight budget & we can't REALLY afford these shoes, but it's not like I'm buying fancy heels to be pretty here. I'm buying shoes SO THAT I CAN actually function & get around all day without more injury to my feet. (I have plantar fasciitis.) I buy these shoes to keep my feet from hurting, again- which keep me being able to go ALL day, when I need to.
Like others have mentioned, yes, it is WONDERFUL to get such great service & to have help getting the shoes you need just for you, & get them fit for you as well.
I will say though, that David (Burtch- I believe)- is the salesman who has helped me since I first walked in the door yrs ago, and I always try to go when he is there. If he isn't there, the service isn't NEARLY as good. He's friendly, cheerful, knowledgeable, & very helpful. He shows that he really cares; vs some other associates don't seem to care so much, nor are as knowledgeable & helpful. They can make you feel more like an inconvenience. If it wasn't for David, I may have never came back, as the other employees just so seem to care as much, and their impatience & lack of truly caring, shows.
David should get a big raise in his pay. It's him who keeps the business coming back. (I say this as a customer. I never knew David before coming in for shoes.)
Anyway, great shoes, great store, great service (if you get David.) ;-)
(Please note the store has moved from Orangeburg & Oakdale Rd TO McHenry Village Shopping Center.)
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CONS: The thing that has been a continual problem with this store is their return policy. They say that you can return it if you've only worn them (lightly) around the house, NOT indoors, yet even when you bring them back all clean, & lightly worn around the house, they still say they can't take it back.
The other thing is you ONLY have 14 days to return your shoes, after having spent just an arm & a leg for them.
It takes awhile to wear a shoe & see if you're going to be able to get used to it. Life also gets very busy & difficult to return in 14 days. So keep in mind!!
I now have TWO $150 pairs of shoes that I can't return NOR wear!! NOT happy now!! read more