Cliff was awesome. He was super easy to talk to and we learned so much from him. He was extremely knowledgeable about all of the products we looked at. We ended up buying a mattress that Sit n' Sleep didn't stock directly from the Casper store but honestly felt terrible about not going back to buy something from Cliff. He's awesome and I hope he is getting paid well!! read more

Our sales consultant, Chris Campbell was absolutely phenomenal. We went to another Sit 'n Sleep location a few years ago and weren't 100% happy with the service there. That being said, we were a little nervous going to this location, but Chris was so kind, not pushy and understanding that we felt extremely welcomed and excited to shop for a new bed! Chris helped us get to the root of our problems with our current mattress and now we are actually excited to have a new mattress and adjustable base! He doesn't try to oversell or stress out his customers which is extremely important. He didn't pressure us and gave us the time we needed to figure things out! We even ended up getting better pillows today as well! He took over an hour with us and helped us find the perfect fit. If for some reason this mattress doesn't work out, we have a 120 day period to exchange which is really great that the company offers that! Thank you so much, Chris! read more

Outstanding Service - Chris Went Above and Beyond! I don't usually write Yelp reviews, but I had to give a huge shoutout to Chris at Sit 'n Sleep for his honesty, professionalism, and incredible customer service. I came in fully expecting to spend a lot of money on a new mattress. Mine had started sagging, and I figured it was time for a replacement. Chris greeted me right away, listened to my situation, and instead of jumping into a sales pitch, he asked a few questions about my current mattress. To my surprise, he looked up my original purchase, explained that it might still be under warranty, and helped me file a claim right there in the store. He could've easily just sold me a new bed, and I never would've known the difference--but he chose to help me save money instead. That kind of integrity is rare these days. Because of Chris, I walked out without spending a dime, and my warranty claim was approved just a few days later. I can't thank him enough for putting the customer first. If you're shopping for a mattress and want someone who truly looks out for you, ask for Chris at Sit 'n Sleep. He's the real deal. read more

We had warranty issues on a bed that we had bought a few years ago and sit and sleep fought for our issues which they ended up covering themselves to make us happy. The manager at the Pasadena store, Jennifer Cho was our advocate and incredibly helpful. We appreciate sit and sleep as an organization because of her loyal work. read more

We had a wonderful experience with Jen at your store. She was very informative and knew how to guide us in our choice of mattress. I would recommend her to any one who is looking for a great mattress. read more

Sit n sleep Lake Ave has the best customer service , from their kind sales associates (thank you, Chris & Brian!) all the way to their personal delivery guys, who show the utmost care and courtesy in delivering the bed. The 30 day return policy has got to be the best thing about them, and my new bed (soft yet firm) I received in exchange for the first choice (too firm) was so worth it. Here it is night 2 in the second new bed, and I've been sleeping like a charm. Thank you also for assisting the fire victims of Altadena in getting new beds at free to low cost, your community service is what led me to buying a bed with you in the first place. I can't say thank you enough times over, Sit n Sleep, keep up the incredible work! read more

I came to this store about ten years ago, and this time I brought my friend here to pick out a mattress. The manager, Brian, was very helpful in introducing the options to us and let us test them on the sample beds, helping us choose the right firmness that suited us best. We were both very satisfied, and in the end, we found a wonderful mattress that fit our needs perfectly. read more

Jennifer who works at the Sit n Sleep on South Lake in Pasadena. I called you with a problem that I couldn't resolve and you went above and beyond to make sure that our issues got fixed today. The guys who came were polite and knew what to do to fix the issue. Fortunately it was an easy fix for them but one we could not have done by ourselves. I regret I did not get their names but they worked on Monday Sep 22 and even came before the scheduled time. I received information that they could come early so all communications we had were first rate. Thanks to each and everyone. Lois read more

My total mattress purchase experience was as seamless and hassle-free as it gets. Brian I. greeted me right away and handled everything from start to finish without ever wavering from my stated needs and budget. His product knowledge and customer care were outstanding. He was genuinely receptive to my feedback when trying out different products which led us to finding the perfect one. Brian was friendly and patient throughout and really looked after me to ensure my complete satisfaction. You won't find a more pleasurable and professional retail encounter! read more

We were there yesterday to educate ourselves on the process of buying a mattress and bed hardware. Cliff assisted us in the most professional manner. He was incredibly knowledgeable and explained quality, features, pricing and service that the store offered. Cliff was thorough, patient, addressed all our inquiries and needs. Current features and new technology were explained and demonstrated expertly. He is truly a professional with extensive expertise. That, combined with his friendly customer service and relaxed approach, made us feel comfortable about the process. Sit & Sleep Pasadena is fortunate to have Cliff on their staff as he certainly elevated the products and top services offered. read more

I came in with the intent to do some window shopping. I was in need to getting a new mattress and wanted to get some ideas before going online to make the purchase. However, Brian was insistent on helping me make my decision that day. He showed me the mattresses that would interest me based on our preferences, and even watched me test each and every one. He answered all my questions, and humored me with all the stupid ones as well. I must've ended up spending a couple of hours while patiently waiting. After all's been said and done, we walked out very happy with our purchase. I highly recommend shopping here and asking for him if you come in. read more

Cliff is great to deal with. Very valuable experience. Very happy with the deal we got. I was impressed with the range of selections of mattresses to test out, and Cliff was the perfect combination of attentive and non-intrusive, letting my wife and I time to relax into each mattress while somehow being there to answer any questions. Nice touch, there, Cliff! We found a great mattress that was a Consumer Reports Best Buy. The price was right in our range, and delivery was prompt. It was installed less than 24 hours after the purchase by a courteous delivery due (Mario and Y. Lopez). All in all, this was really a great experience! read more

Professional. Courteous. Great prices! Highly recommend stopping by and checking in with Chris and Brian.

I'm still stewing on this after 4-5 years. My mom and I went in and ordered a mattress and adjustable base. We went for a refurbished model--luckily $ most was in the adjustable base. The pair was +$1600 total. Delivery guys showed up in a medium box truck, spent time to assemble the bed (5/5 for assembly) and then didn't even pick/leave with the old mattress and bed base (as promised). We had to dispose of it on our own. They also promised us a brand new mattress cover (that we paid for) but if the mattress pad is just the buffer between you and the netting and rubber, then don't bother. read more

we had the most wonderful experience selecting a new mattres and bed frame at this store yesterday. My friend is very picky and has some health issues and our Salesman Brian I. was very knowledgeable about the benefits of the different products and showed us how each one could benefit my friend. Brian was extremely patient as mattresses were tested and re-tested. At the end of the day he was able to work magic with the pricing and we got an excellent value! Thank you Brian I. You deserve ten stars!!! read more

Pasadena sit n sleep is where it's at. Daniel was amazing! Helped us with a lot, was super helpful in narrowing our search for a mattress and was fun to talk to and cracked jokes. we loved it. And it helped that we got to get a good deal on our mattress highly recommend read more

Unbelievable excellent service. We ordered a California King mattress only to discover when we received it that what we should have ordered for our box springs was a standard King. The deliver guys took the new mattress back, and when we called to straighten out our embarassing error, a proper-sized mattress was already scheduled for delivery the following day at no extra charge. Like we said, UNBELIEVABLE EXCELLENT SERVICE!!! read more

We came in as a casual first stop on what we had planned to be a multi-stop tour of mattress stores. We'd truly barely put thought into what mattress we wanted or when we'd actually make the purchase. But Brian was so immensely helpful, and so good at giving us the deal we needed, that we ended up finding an amazing mattress and making a purchase same day. Not only did they actually have all the brands we were considering from other stores, but he introduced us to one that was a better fit. We got a mattress we're thrilled about at a price that we felt good about. Highly recommend both the store and Brian. Thank you again, Brian!! (Also everyone was very chill about our 4 y/o lounging on various while we shopped, which gave us the serenity needed to make a big purchase.) read more

Husband and I were in the market for a new mattress this past weekend. Walked into Sit 'n Sleep Pasadena and was immediately greeted by Cliff. We were looking to take advantage of some Memorial Day weekend sales. Cliff asked what we were looking for and immediately got a couple disposable covers for us and walked us straight to the "RED" (firm/extra firm) tagged mattresses. A funny exchange was Cliff asked if we were looking for firm, extra firm or prison firm? lol, that gave all of us a chuckle. Anyhow, we tried out a few mattresses and Cliff was great with not pressuring us and giving us time to discuss privately. He did show us the "prison firm" mattress and we were ultimately deciding between two King Koil mattresses. We ended up selecting the King Koil "Intimate" Whisper Rock Extra Firm Mattress. Cliff explained what would keep the mattress "within warranty" so we determined we would need the mattress cover and a small bunky board as well. We were able to schedule delivery for next day & haul-a-way our old mattress. Delivery system is automated and pretty punctual (they send out a text around 6pm with the delivery window for your delivery the day before & also an automated recorded message & you confirm back.) On the day of delivery, it shows your delivery spot # and which # the drivers are currently at. Delivery was pretty punctual to ETA, and we were lucky to arrive home just in time. So far the new mattress is a bit firmer than the one we tried in store (which we anticipated with speaking with Cliff about it in store), so we'll see how it goes these next few weeks. Thanks again to Cliff for helping us find a new mattress! The store is located on the second floor above the Walgreens on Lake Ave., and they do have a restroom in case you're in there long like hubby & I were. Parking lot is directly behind the store (90 mins. free, then you have to pay at the meter machines), with the entrance from the back parking lot as well. read more

This was my first visit to Sit n Sleep. I got to try 5 different mattresses. Cliff was a great help. He certainly knows a lot about mattresses. Together, we found one that was very good within my budget. Delivery will be in only 2 days. Very happy with my purchase. read more

Jennifer Cho was incredibly patient and flexible with us! We've been putting off buying a mattress for a while now because we love our old mattress which has since been discontinued. She made this stressful decision so much easier for us! Would highly recommend this location read more

Our family was displaced by the Eaton fire and we urgently needed our beds replaced. They had every type of bed imaginable and their staff is HIGHLY professional and knowledgeable. Brian Jens was fantastic every step of the way. He was so helpful, patient, and navigated us through the fatigue of our situation. They have every type of bed imaginable. We are now Sit n Sleep customers for life. Huge thanks to Brian and the rest of the staff. read more

I couldn't believe the next day, 8:20 a.m delivery was quick and professionally execute. The entire process took 5 minutes and I can't believe the comfort of my bed. The Dream Cloud Hybrid exceeds expectation!!! didn't realize how amazing sleep could be! I'm thrilled read more

Sit 'n sleep sent an inspector, as promised, who seemed to think my bed was defective. Unfortunately, Sit 'n sleep decided my bed wasn't sagging enough to be deemed defective. I guess I'm supposed to just live with the pain. I'm not at all happy with this decision. The inspector was very thorough though, a real professional . If I could is give sit n sleep zero stars now. Going to contact the Better Business Bureau. Buyer beware: do more research before investing in a bed. Your livelihood and health are important. If you want firm, get firm. Don't let salespeople sway you into thinking you want something else. read more

My experience at Sit n Sleep this weekend was outstanding. My sales representative was Brian Jens. Brian is the Assistant Store Manager at the Santa Clarita location however today he was helping at the Pasadena, CA store. How fortunate was I that Brian was there today! Brian was so helpful, honest, patient and kind. He was professional and well versed in the differences between mattresses. He allowed me the time that I needed to make my decision. Having Brian assist me with my mattress purchase made this whole experience a pleasure! Cathy M. read more

Brian was a huge help. Got everything I needed and service was friendly and quick. We have come back here again and again and always happy with the service here. read more

The selection here is overwhelming but with the help of Cliff we got a great mattress and a great deal. I highly recommend Sit and Sleep and Cliff. He was thorough patient and kind and made the experience a pleasant one. read more

My husband and I had the pleasure of working with Adam on our hunt for a new mattress. After feeling unsatisfied with a few DTC brands and having a bad experience at another mattress store down the street, we were glad to have found Sit 'n Sleep. The store had plenty of floor models that we tested out without feeling pressured to purchase anything. It took us a few visits to finally pull the trigger and I appreciated how patient Adam was with us during each visit. He was honest, informative, down to earth and made the experience very human. Overall, it was a great experience - thanks Adam! read more

Brian helped me pick the perfect pillow for me! He was friendly, accommodating and provided a lot of options without being pushy. Overall a great experience pillow shopping! read more

Brian has been amazing with showing us all the mattresses He was helpful and was able to really work with us. I would gladly come back.

What a great experience it was to work with Daniel! He helped us A-to-Z with the process of finding the right mattress and even gave us a better understanding of what we were looking for. I'm happy to refer anyone that is looking for a better night sleep, to work with Daniel. He'll make sure to take care of you + the installation guys were great, and hauled away everything and super polite. 10/10 experience read more

Cliff Mitchell was wonderful- Informed, personable and so so helpful. I'm so happy with my new mattress!

Horrendous!!!! This is the second time that I contacted customer support. Despite the fact that they took my two incidents the first time it happened I had to continue bugging them until they handled my concern. This time I reported to have issues and medical problems with my mattress. It's been three weeks since I reported this reported another issue and it's been more then a month since I last heard from Sit 'n Sleep , they sent someone to measure the mattress and here I'm waiting to see what is the outcome. All the commercials on TV are just plain and simple a farce because my experience has been negative all the time. The third-party company that came informed me that the report would go on the same day to Sit 'n Sleep. I would recommend to go somewhere else. This is a shame that they don't value my hard earned money. read more

I dropped in when looking for a mattress. Cliff assisted me. He directed me to the most similar mattresses to my needs and patiently answered my questions without any pressure. I really wanted a Tempur-Pedic on an adjustable bed by the time I was done (I had NO idea how incredibly comfortable that set up would be!). Unfortunately, I needed a low profile mattress for my bed frame and they didn't have any with lower heights. Regardless, Cliff was memorably helpful and friendly, so much so, I saved his card to leave this message even though I saw him several months ago. read more

Went to Sit n' Sleep to try some new mattresses, and Brian was so helpful. He ran us through a handful of options, and we ended up trying out a lot and taking our time with the process. Brian was great - he was there to answer questions, super patient and kind, and also gave us plenty of time to wander the store on our own and try things out. Delivery was straightforward, it was confirmed via text and happened the next morning (purchased on Saturday, delivery Sunday morning). Guys setting up the bed were great too, and they hauled away the old bed, etc. read more

Bryan was great. Very knowledgeable about the products they carry. Helped stay in our price range.

Brian walked me and my wife through a bunch of different mattresses and was very attentive to what we liked. This saved us a lot of time as he would tell us if he thought we liked it or not (especially individually as my wife and I have different tastes), and helped hone in mattresses that were a good compromise between us. We spent about an hour with Brian being our personal guide the entire time. I liked the wide range of selection of mattresses and the atentive personalized service Brian gave us. We went to a number of mattress stores before that were mostly "try and see if you like it," but Brian helped guide us and we ended up buying a mattress my wife and I were finally both happy with. I would recommend at least going here to have someone help guide you through the different aspects of different mattresses to see what you'd like (especially with Brian!) We ended up with a king koil signature. I feel like we ended up with a good deal and walked away happy. read more

On this beautiful Saturday morning my wife and I decided to go and shop for a mattress at Sit n Sleep. We were greeted by Brian with a smile. Brian was very professional courteous and knowledgeable about all the products they had. He was very patient with us while we were trying out mattresses to see which one will be comfortable for us. We found one that we both loved and Brian processed all the paperwork and explained everything in details. Overall we had a good experience and good deal on our purchase. Thank you Brian read more

Brian was very friendly and helpful, and was able to give me a great deal on a pillow I purchased. Very satisfied with my experience!

Took a visit with my mom to Sit n Sleep for the first time and had the best experience, thanks to Cliff and Brian! Wasn't planning on purchasing a mattress today and decided to move forward with it because of the great customer service and Cliff's excellence knowledge of what we were looking for. Safe to say I'd come back for my mattress. Mom has been having really bad back pains so we got exactly what we were looking for - if you're in need for a new mattress, 10/10 recommend the Pasadena location with Cliff! read more