Went in for an amazing Sound Bath Experience by Kyle at Custom comfort. What a great way to try a quality fabulous mattress. My fiancé and I have found our mattress! Carter and Roland were a pleasure to meet. Carter gave a test drive on the adjustable base that also gives a vibrating massage!!! Roland thank you for the quick chat about firm vs soft and your plush toppers. We are so excited to go back and purchase our first bed together! It's a personal experience you will never receive at a big box store. read more

I have never been unhappy with their service or the fact that their mattresses let them get a decent night's sleep . I have tried a lot of other that are sent to me in the mail , but I still like own personalized comfort mattress the most . I 'm happy with my purchase and the choice I made to have a nice night's sleep. read more

I've been shopping for a mattress made of natural materials and had a really great experience at Custom Comfort Mattress. Dakota was very helpful in pointing me towards the type of mattress that would work for my sleep positions. He answered all my questions and spent time with me as I hopped between two mattresses that I liked best. I never felt pressured about making an immediate purchase, which I really appreciate. It was a low pressure and pleasant (relaxing even) experience. read more

I needed a mattress topper. Best choice and a diference of night & day. I highly recommend you do yourself a favor and check out Custom Comfort for all your bedding needs. Thanks to Dakota who was extremely helpful and knowledgeable. read more

Love the bed we got! Kevin was great, lead us right to the bed we ended up buying after just a couple of questions. So happy with it!

Kevin was our sales consultant and he was patient (we shopped two times for about 1.5 hours each here on a Sunday) knowledgeable and caring. My husband and I have been bed shopping for a month - I want latex/he doesn't love latex... you get the idea. This is the first shop we're we actually agreed on a bed! Kevin listened, showed us multiple different options, carefully explained WHY their beds are superior without putting down the competition but showing us the internal structure comparisons. Ultimately we have decided to wait till we move to a new house to get a split Cali-king and we know EXACTLY what mattress from this store we will be buying soon! So grateful for this experience and to have found a brand that is ethical, and has chemical free safe options, natural fibers and good prices for the quality without the hassle of haggling with a commissioned sales person. read more

Michael is amazing! He helped us while filling in at the Brea store and was a wealth of information. He did his job well but was not salesy and really wanted to help us. He gave us his card that day. We did end up purchasing a replacement mattress later but not from him. Fast forward months later....we moved to another state and our adjustable bed remote was a casualty of the move. I thought we could get it replaced easily by contacting the Brea store. To make a long story short, this was not the case.​ Sadly, we got the run around from everyone at that location....we found Michael's card and emailed him directly. He had the new remote ordered and on its way to us within 48 hours. I have not experienced customer service like this before! Give this man a raise and promote him asap. We love our CC bed and will be enjoying it for years to come thanks to Michael. read more

My husband and I absolutely love our king size from Custom Comfort Mattress. Our previous mattress was causing both of us to have back aches and restless night sleep. Our new mattress has us both sleeping peacefully throughout the night .... We love it and would recommend it to anyone. -Happy Customers ;) read more

We got a mattress from Michael and it was not as expected. We spent close to $3800 on a mattress. We have been experiencing back problems after the new mattress. We have not gotten taken care of as well. read more

We are extremely happy with our new Calistoga Reserve Mattress and 4" Estate Topper!! The quality is Excellent!!! Kevin Hsiao at the Pasadena Custom Comfort store is so knowledgable and fabulous to work with and he made the buying experience wonderful. read more

Waking up with a stiff or sore back after getting up in the mornings were clear signs that it was time for a new mattress. Sadly, I was so lazy and kept pushing off on buying a new mattress that it has taken a toll on my back. We started looking at mattresses a year ago and I was reluctant on buying a memory foam due to the heat retention characteristics. I've must've walked past Custom Comfort Mattress more than 100x over the past year and never noticed it. Decided to head here today and Angelique greeted us as we walked in. After letting her know the type of mattress we wanted we were able to narrow it down between two. Loved the fact that we were able to customize our mattress and foundation. This was the first mattress my wife and I were able to lay on where we both felt comfortable. We ended up purchasing the Legacy which was one of the firmest mattresses they offer. Can't wait until the mattress is built and delivered to us. read more

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5-Star service and quality. Tried every mattress out there and they were either defective or unbearably uncomfortable. Then we came here and Mike was the most patient and knowledgeable. Don't waste your time going anywhere else! read more

I am about to move into a new place and I needed to upgrade my mattress. I was hoping that my experience at Custom Comfort would be easy and stress free, it exceeded my expectations. Michael helped me find the right mattress in my price range, fit specifically to my sleep habits and preferences. He was extremely knowledgeable on how the mattress was made, how each one affects the way you sleep, and even paired me with the right pillows. He didn't rush or pressure me and was just an overall great guy, he made the experience one to remember and made an otherwise stressful day pleasant. Thank you to Michael and the rest of the Pasadena team! Will be recommending to all of my friends in need of a new mattress. read more

I have a Custom Comfort Mattress already, had 2 Custom Comfort Latex Pillows and needed 2 more. Michael Romo at the Pasadena Location on Green Street provided Super-Excellent Customer Service. I will keep returning there for my Mattress Accessory needs, he provided valuable education on how body temperature affects the Sleep-Wake Cycle. Thank You Michael! read more

Had the pleasure of coming in for the second time For another custom mattress. Michael helped us out. I'm telling you you will not be disappointed with a mattress from custom Comfort Mattress. When I go vacation I really really miss my bed. I have serious back problems but with my bed I rarely wake up with any issues. Check them out. Go see Michael he's super helpful and very knowledgeable read more

Came here hoping to find a new mattress. Was greeted by a friendly associate Angelique. After listening to what our needs were she recommended the Legacy and the Retreat. We slept on the two and I immediately fell in love with the Legacy. There was a 8x8 in the show room and I wished that fit into our room. Angelique is very knowledgeable. She went through explaining how our Legacy has 8 layers, 4 on each side. Instead of just rotating the mattress these require flipping them over. I loved her demo and was able to see what is in the mattress. It was perfect how we can customize it so my husband will be on a box spring and me on a solid. Cannot wait for the mattress to be delivered soon. It's good to know this is a family business that has been around for 30 years now. Check in on Yelp and receive a travel pillow. read more

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I came back here to buy my mattress after looking at different places and Angelique helped me again and explained to me all options they have. We where there for almost 2 hrs and I appreciated Angelique all the patience and all her help, and my free travel pillow. After I received my mattress, Chris the store manager came to my house to check that everything was ok. So if you ever want to buy a mattress, go to the Custom comfort mattress because they have the best customer service, specially Chris and Angelique at the Pasadena location. read more

Custom Comfort Mattress - Queen mattress retreat 1.0 Love it - Mattresses Near Me - Pasadena, California

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First things first - I am the same Justin, a former employee, mentioned in all the other Yelp reviews, and even though I am moving on, the information contained below is 100% my experience at Custom Comfort Mattress! Custom Comfort Mattress is simply put one of the best places in the WORLD to buy a bed! They make every bed themselves right in their Orange County factory, they build double-sided, natural material beds and they are a 100% USA - family owned company with incredible values. They take excellent care of their employees who in turn take excellent care of their customers. NO COMMISSION- NO PRESSURE!!! I've been sleeping on a CCM bed since November and just bought a topper to add a little more comfort to the bed! Every experience I've had with this company has been above and beyond! Don't even think of buying one of those crappy, single sided beds from any of the other people out there. Buy factory-direct from CCM, stop worrying about your bed and start getting a great nights sleep! read more

Kevin was great, he was not pushy in the least bit and answered all of my questions thoroughly. I would suggest going here to pick out some mattresses you may want to choose and learn about all the different mattresses at this location. Then you can make a well-informed decision with the help of Kevin as to which mattress fits your body type and shape. read more

In my previous review I mentioned that I had given up on the mattress and wanted to throw it out. But I had to reconsider since the mattress wasn't cheap, that would've been $1600 down the drain. So I've stuck it out, here I am going on 6 years and I am still very displeased with this mattress. I can't believe I paid that much money. I can't wait to get one of the S brand mattresses. Never again Custom Comfort, I was fooled into believing they would be better but I was duped. Congrats on anyone who is actually enjoying their mattress. Peace! read more

I am head over heels for Custom Comfort Mattress. The team is so helpful and the most knowledgeable group of people. They are honest and truly care about their clients. Daleth, Angelique, and Michael are so incredible. No matter what time of day, Daleth will answer any call to make sure his clients have all their needs met. He coordinates deliveries and makes sure everything goes smoothly. All three of this team is so attentive to detail. They know all the right questions to ask to make sure clients are fit to the correct mattress for their needs. They truly care about making sure everyone is fit to the right mattress. They believe in giving people the right product, not selling them the most expensive product. I really can't say enough about how wonderful the team at Custom Comfort Mattress. The most honest and ethical professionals I have ever encountered. They did not try and sell me the product they wanted me to buy, they made sure I had the best mattress for me. I am so impressed with the quality and professionalism. This is the ultimate place to purchase a mattress! read more

mario de luna nos dios un excelente servicio nos dio un excelente servicio y atención

Custom Comfort was recommended to us by another mattress store that sold all the well known brands but was unable to help us. We wanted to replace our 25 y/o double sided, pillowtop Simmons Beautyrest with a similarly constructed bed. That's exactly what we found here. We visited twice, each time for more than an hour before settling on a Retreat 2.1. Charles and Kevin were exceedingly patient and knowledgeable and we are delighted. read more

I have purchased 5 beds so far from Custom Comfort. 2 twins, 2 doubles, 1 Queen ... 2 of them adjustable. My guests claim they've slept really well, and I can say the same for my own bed. Customer service in the Pasadena store was clearly above and beyond in every case. Next time I need a new bed, I know where I'm going, and I can't recommend them highly enough. Plus ... shopping in Old Town Pasadena when you walk out the door can't be beat! read more

I bought a Custom Comfort Mattress (CCM) about 35 years ago and it has been the BEST mattress ever. The only reason I wanted a new one is because I wanted an adjustable bed. I thought about checking around for different brands and thought, " Why would I look to another brand when my mattress was still great after this amount of time?" I went straight to CCM where I met Roland Trudell (one of the owners) and Nina. Roland showed me the mattress of my dreams and I bought it the same day. I probably paid more than I would have at another bed company but the quality would not have been there and in 10 years had to buy another one. i fully expect this bed to last another 35 years! Not only do they have a superior product, but their staff and delivery people are first class. I highly recommend this company and their product. Don't think of it as a purchase, think if it as an investment in your health, your back will thank you. read more

We recently bought the freedom model here. Everything was great. Michael and Angelique were both very helpful. As soon as I tested the freedom model I knew that was the one. Nice firm support for people witth back issues.The thing I like was they didn't push you either. They let you relax and try out different beds. We also ordered the mattress protector and a pillow and was given some free things like a pillow and Chris sent us the zippered mattress encasement. What a deal! The delivery people showed up on time and were quick and well trained. Set up was fast! Wonderful people to work with. All of them. I wouldn't go anywhere else. And the prices are great. You get a great deal with unbeatable quality. That's hard to find these days. You won't be disappointed. I love my new bed. read more

I was directed to this location from a former employee, and further directed to Michael Romo. With an ethos of natural products, and furthermore as close to home manufacturing as possible within the prescribed ingredient list, the mattresses offered here are wonderful, and made well. For as much as you sleep on a mattress, this is a place I will always look into. Furthermore. Michael was excellent to work with (my kids were testing the beds as well-his patience and kindness were witnessed. Good luck, get what serves you and (y)our world. read more

I have walked by a couple of times and decided to stop in tonight; Michael took me around and showed me all the great qualities of their mattresses. There was no pressure like I've had from other places, and he was so knowledgeable! Plus the mattresses are extremely high quality and SO comfortable! As a sufferer of back pain, I know where I'm going when it's time to replace my mattress! Exceptional customer service and exceptional quality. read more

We just bought our second set of mattress from Custom Comfort Mattress Company at the Pasadena location. This location opened a few months ago. We went all the way down to Orange County to purchase our first mattress set 11 years ago (from the SFV). We are very happy with our mattress purchase. The mattress is very comfortable. Custom Comfort mattress costs a little more than your typical mattress but it was well worth it. I understand they manufacture their own mattresses in house. We liked the quality and workmanship of their mattress. The price of the mattress includes cost for local delivery which was nice. So many times when you go to a regular mattress store the delivery charge is on top of the mattress cost. Our shopping experience was very pleasant. The salesperson did not pressure talk us into buying a mattress. This company has a set price for each particular mattress model. They allowed us to test several mattresses to see which one we liked. I liked that they even provided us with a pillow for us to lie on while we were testing out the mattresses. I liked that they gave us a two hour window for delivery of the mattress, which was very convenient. They delivered the mattress during the 2 hour time window. They took our old mattress away, which saves us the hassle of getting rid of the old mattress. The delivery people were very friendly. We'll be back again in the future when we need a new mattress! read more

Our old Englander mattress was less than a year old and within 7 months, it was bowing tremendously. At night, my poor husband would say, "Ok, sweetie, let's crawl into our holes now." Yes, it was pretty bad. I had heard Custom Comfort mattress commercials on the radio before and known one gal who had a queen mattress. I knew that they were assembled in Orange County and that it was a family business going strong for a couple decades. Call me a sucker, but the radio ad got me! I called CCM in Pasadena because it was a newer store. The manager was very friendly, took the time to listen to what I was looking for me, and invited us in. We were greeted by Art Diaz. Their sales associates learn extensively about their products during training. He was not short on knowledge, patience or manners. Thank you, Art! They gave us fresh pillows, encouraged us to lounge around, discuss, flop around on various beds, etc. And trust me, after our Englander disaster, did we ever! Art and Mel both suggested we give it some thought and return a second time. We did that, and then returned a third. By the third visit, we couldn't shake the combo of a very basic mattress topped with their eco topper. We also got the mattress box. They gave us a discount because we chose to get a floor sample. The whole thing wasn't cheap (around $2400 for king sized), but it has eliminated: -muscle pain -back aches -lack of energy/focus (which I didn't even know was going on!) -allergens (eco friendly topper! organic latex!) We got our mattress set in November 2010. Half a year later, we've vacationed in nice hotels, B&Bs, even our beloved childhood beds (c'mon, you know you do it when you're back at the folks' place during the holidays, right?), but nothing - nothing- beats our CC mattress. It has been worth every penny! read more

It's been 13 months (03/03/2018) since my "Refresh 3.0" Custom Comfort Mattress (no mattress topper) was delivered, installed, and I had my 1st night's sleep on it. That night: full deep sleep, dreams remembered, refreshed and relaxed the following morning! Thought I'd wait to see if it was just a fluke or how long before I stopped recalling the dreams and feeling great the next day. Since the first night I've had stressful nights causing trouble getting to sleep, shorter sleep, and maybe tired from other causes...but the recalled dreams have occurred each night that I've slept on my Custom Comfort Mattress. Over the same period I've slept on other beds and noticed that although they were comfortable, they didn't guarantee dream sleep. For me, I feel that if I can dream (even the "crazy" nightmare ones that scare me awake) then I've reached stages of dream as well as deep sleep. That being said, I chose this maker because they make the tried and true double-sided mattress with a separate box frame. In essence you can actually rotate as well as flip over the mattress to get a more even wear while "shifting" the filling of that slept-in portion that develops into a hammock feel you get from the more common brands available today. Read up on why mattress manufacturers prefer to make the one-sided mattress, yet your paying practically the same price. My showroom visit was great after doing my online shopping to know exactly which of their mattresses fit my sleep preferences and budget. Michael was a patient and no-pressure salesperson who made it easy for me to purchase on the same trip. I also picked up one of their pillows in a medium firmness (they warned me the firm was really firm) and it's a perfect addition to my nightly retreat. Don't know if they still email a custom-made video from the Company's owner, but it was a great added touch to their great customer service. If you decide to visit them, give them the courtesy of allowing plenty of time for you to really try out and sample their different mattresses. read more

I wandered into Custom Comfort on Saturday (when the annual holiday event on South Lake was taking place). I was on a silly scavenger hunt for the holiday event and went in to get a sticker for the hunt.... I wasn't planning to shop - but, I definitely found my next mattress! I was immediately impressed with their showroom. Very clean, nicely laid out (not stacked with mattresses like other showrooms). I asked a couple questions about the mattresses and one of the salesman, Justin, began telling me about the company. As my questions turned into more questions.... I was so impressed with everything I learned. Justin was BY FAR the most helpful sales person I've encountered in what seems like forever. He wasn't pushy... knew info about the product... wasn't overbearing... gave the perfect amount of info without it being overwhelming... and none of that 'are you going to buy/are you wasting my time' type pressure you typically feel from salespeople. He let us explore, find the mattress that worked best for us, informed us on prices, answered all our questions and even showed us their incredible mattress protectors and bamboo cotton sheets... I loved everything about my experience and would recommend this store (and especially Justin) in a heart-beat! It's not cheap, but I have no doubt, this is a top-notch, quality mattress and the other products seem to follow suit. I liked the fact their were straightforward with how they make their various beds (unlike when you go to regular mattress showrooms and they have a 'Sealy' but it's a different named mattress than the next store, yet is basically the same thing). It definitely took the confusion out of mattress buying! The one we fell in love with was just shy of 6K for a king sized mattress. OUCH. But, totally worth every penny, IMO. The only downside to my visit to Custom Comfort is now I HATE my current mattress and every time I lay down, I wish I was laying on that Custom Comfort mattress!! Hopefully one day soon, that dream will be reality! read more

WOW! I walked into the store and immediately was greeted by Justin! Not only did I get the sense that he was completely genuine I also could tell he wanted to help me stay within my budget! I appreciated this and I'm thrilled with the mattress he helped me select! He clearly knew his stuff and had great facts and knowledge to help me determine the mattress that would be the best NIGHTS SLEEP EVER!! I'm totally thrilled with my purchase and I LOVE that fact that my mattress is double sided! I bought a single sided mattress a few years ago and it immediately began sinking in the middle! So happy I didn't make that mistake again. Also the store is SUPER clean... even down to the bathroom! I didn't feel gross at all laying on the beds! Custom Comfort Mattress clearly takes pride in a clean and comfortable environment for their customers. read more

I don't think I can add much to what others have said. Our experience was equally good. I went in after spending a couple of hours at Macy's laying around, trying to find that perfect mattress. The sales guy, as nice and unique in fashion as he was, wasn't too helpful as he could only tell me the coil count of each bed and that more coils means more comfort. Fast forward to Custom Comfort Mattress, and what a difference. I did not feel pressured at all to buy a particular mattress, or to buy the more expensive mattress. I was given a very cool demonstration of how their mattresses are made. Who knew there were mattresses that you could still flip over! Their patience and willingness to share information and give me time to decide led to my finding the right mattress for me. It was delivered the next day promptly in the morning. The delivery guys were great. They were quick and customer service-oriented. I enjoyed a two-hour mid-day nap on my new mattress, and I was looking forward to nighttime so that I could sleep in my new mattress again. (Nerdy, I know). The bed I got was what they label, 2.0. It is in between firm and soft. It has a solid layer of latex on the top and bottom, and a foam core. It's hard to explain the comfort of this bed - it has a soft, cushy feeling but a firmness to its foundation. Also, I run hot when I sleep. And as they promised, the mattress does not trap the heat and I can actually sleep under my blankets now. Great service, good product. I would definitely recommend this place. read more

Wow!! Pasadena keeps getting better and better. I recently moved to Pasadena about a month ago and the people and businesses here have been the absolute best. Including this place. I stopped by because of an activity that took place on Lake Street. They were giving away free pillows for the festivities. However, by the time I got there, they were completely out. The guys working (Great customer service) had me jot down my name and number and would call when they had them again. I just knew they would forget but I was wrong. They called me this week to pick them up. I not only got one pillow but TWO! Although I didn't buy anything from the store, they still delivered on a promise. They stood by their word and I respect people like that. I will definitely do business with them in the future because of that. Thank you so much!! read more

I rarely write reviews. Actually, this is my first review on yelp. I've bought a latex mattress from Custom Comfort about 10 years ago in the Fullerton branch and it is still firm and good. What spur this visit to custom comfort? We decided to upgrade to a King size and keep the queen for guest. Entering the store, completely different than the warehouse I bought my mattress 10 years ago. It is more elegant and I was greeted by Chris Brady. After a few minutes of chatting, we reminisced on my old mattress and they offer tons of new lines and products. Also, found out Chris started with the company about the same time I bought my mattress 10 years ago. With lower back-pain and high temps while sleeping at night, I opted for firm pure latex (just like my current queen mattress). As we were trying out the beds, Chris showed us the adjustable lines that they offer. My girlfriend and I instantly fell in love with the S7 that has fully adjustable and massaging feature. I would highly recommend everyone checking this place out. We're kinda sad, since we bought our King bed frame, we couldn't buy their 8ft x 8ft bed. YES!! That bed is huge! They offer more than just latex mattresses, it's definitely worth a trip just to visit the store. read more

Great first impression. We needed a new mattress and our last one hadn't lasted nearly as long as it should, so we checked this place out. No it's not cheap but mattresses are expensive, right? They make the mattresses right here in so cal and looks like it's a family business, which I liked a lot. Anyway the sales people are very knowledgable and don't work on commission so it makes the experience much more pleasant and - no bargaining. I also wanted a natural talay rubber mattress and they have a great one. When I was looking to save a bit they pointed out the CLOSE-OUT models--hurray and saved like $600 there. We don't have the mattress yet so will update this review. Free delivery! read more

Shopping for a mattress at Handcrafted Custom Comfort Mattress in Pasadena was an outstanding experience! We had looked at other stores and online and other store was the best hands down. No pressure buying, Mr Michael Romo and associates made it a pleasure deciding with their knowledge and expertise. The manufacturers video + sample of how they construct their mattress clinched the deal. We made the purchase on Saturday and delivery was on Monday morning. The gentlemen, Mr. Ornelas and Mr. Diaz who delivered were fast, and exercised a neat and clean setup. We highly recommend Handcrafted Custom Comfort Mattress. read more

Well, I just got a new Shiffman mattress. OMG it is amazing. The Inspire Latex mattress from Custom Comfort it replaced was dated Aug 2014. For the money I spent and the pain I endured sleeping on it, it by far was the worst. I had previously owned a latex mattress from them and it was amazing, but this one was a lesser quality. The delivery guys who just removed it from my house called it a taco because it was so spongy and folded in half. It was a King size too. read more

I was helped by Michael, who is a credit to his profession. It was a very non-pressure experience buying three mattresses. Michael carefully explained each of my choices, what I was getting for my money, etc. And there was none of that implied message that if you are looking to save money or don't want to be upsold, you're some kind of tightwad. That said, their prices are not low. On the other hand, with mattresses, you get what you pay for. I was there to replace mattresses that I had bought at another store for less money, and what was delivered wasn't what I had been shown in the showroom. I wish I had taken those mattresses back to the original store within the refund period, but I didn't. Better yet, I should have gone to Custom Comfort in the first place. read more