Went in for an amazing Sound Bath Experience by Kyle at Custom comfort. What a great way to try a…read morequality fabulous mattress. My fiancé and I have found our mattress! Carter and Roland were a pleasure to meet. Carter gave a test drive on the adjustable base that also gives a vibrating massage!!! Roland thank you for the quick chat about firm vs soft and your plush toppers. We are so excited to go back and purchase our first bed together! It's a personal experience you will never receive at a big box store.

I have never been unhappy with their service or the fact that their mattresses let them get a…read moredecent night's sleep . I have tried a lot of other that are sent to me in the mail , but I still like own personalized comfort mattress the most . I 'm happy with my purchase and the choice I made to have a nice night's sleep.

Cliff was awesome. He was super easy to talk to and we learned so much from him. He was extremely…read moreknowledgeable about all of the products we looked at. We ended up buying a mattress that Sit n' Sleep didn't stock directly from the Casper store but honestly felt terrible about not going back to buy something from Cliff. He's awesome and I hope he is getting paid well!!

Our sales consultant, Chris Campbell was absolutely phenomenal. We went to another Sit 'n Sleep…read morelocation a few years ago and weren't 100% happy with the service there. That being said, we were a little nervous going to this location, but Chris was so kind, not pushy and understanding that we felt extremely welcomed and excited to shop for a new bed! Chris helped us get to the root of our problems with our current mattress and now we are actually excited to have a new mattress and adjustable base! He doesn't try to oversell or stress out his customers which is extremely important. He didn't pressure us and gave us the time we needed to figure things out! We even ended up getting better pillows today as well! He took over an hour with us and helped us find the perfect fit. If for some reason this mattress doesn't work out, we have a 120 day period to exchange which is really great that the company offers that! Thank you so much, Chris!

We decided to invest in a high-quality mattress through Mattress Firm because we were assured the…read moreprocess would be simple and customer-friendly. At the time of purchase, we were told that if we were not comfortable, we could switch the mattress within four months with no issue. After about a month, I realized the mattress simply was not the right fit for me. The bed itself isn't necessarily bad -- it's just not comfortable for my needs, and I wanted to take advantage of the switch program as promised. Unfortunately, this is where the experience became extremely frustrating. We were informed that a switch fee must be processed through Synchrony Bank, and we have been completely unable to access our account due to "verification" requirements. We have submitted all requested documentation, yet it has now been over three weeks with no resolution. During this time, we have called daily, only to be told repeatedly to "wait another week." Mattress Firm employees have been polite, but they have not been able to assist, leaving us stuck in the middle with no clear answers. At this point, what was supposed to be a straightforward comfort guarantee has turned into a stressful and exhausting experience. We are concerned that this delay may push us beyond the four-month window, which feels unfair and unsettling. We have been patient and respectful throughout this process, but the lack of communication and progress has been extremely disappointing. We do want to escalate the situation at this point. Waiting almost over two months is a bit ridiculous. As far as improvements go, they need to tell the client that there's a chance that these things may happen down the line not oh yeah it's a smooth transition. You can just come in and switch. We like transparency I don't like to be mislead

Cris at mattress firm is absolutely an amazing manager and sales person.. I without a heartbeat…read morewiould recommend coming in to mattress firm at Lake avenue and walk in for a life changing sleep .. with that said " THANK YOU MATTRESS FIRM TEAM " value is at its best here !!!!

I have two herniated discs in my neck, so finding the right pillow is extremely important. After…read moretrying multiple pillows from Amazon that only caused more pain, I went to Relax the Back after a neighbor highly recommended them and told me about their loaner pillow program. Being able to try a pillow for 10 days before purchasing is such a smart idea. On my first visit, they asked detailed questions about what I was looking for and what type of bed I sleep on--and they actually had my bed in the showroom, which made a huge difference. I was able to see how my body settled into the mattress with each pillow. I tried 4-5 pillows and went home with a loaner that same day. I've been back a few times to switch pillows, even taking a short break and returning again as my symptoms changed. Throughout the entire process, Tom has been incredible--compassionate, patient, and genuinely focused on helping me find the right solution. It never felt rushed or sales driven. I haven't found the perfect pillow yet due to significant inflammation in my neck, but I'll absolutely be back once my symptoms calm down. If you're looking for a quality pillow and expert guidance--especially if you deal with neck pain--I highly recommend Relax the Back Charleston.

Big shout out to Relax The Back in Pasadena. I am extremely grateful for their help. I recently had…read moremy chair serviced and accidentally sat on one of the arms, which caused the hinge to warp. One quick phone call to Aaron at the Pasadena store and the issue was handled right away. Aaron mentioned that he had an extra arm hinge available and offered it to me at no charge. That kind of generosity is rare and truly appreciated, especially so close to the holidays. I am thankful for Aaron and the entire team at Relax The Back Pasadena. They consistently deliver excellent service. I highly recommend this specific location for anyone looking for genuine, old school customer service done the right way.

Absolutely awful. Capser is unorganized and takes no responsibility of anything shipping related to…read moreUPS. limited communication or follow ups when you call support unless you get assigned a manager, but still feels like you have to be forcing answers. My mattress was lost by UPS and i had to call every day for almost two weeks. finally an amazing manager named Alex helped me and canceled the previous order and sent me a new mattress. Finally when i thought things would get better the mattress arrived dropped at the bottom of my driveway when UPS normally drops off my gate (up a small flight of stairs) it was dropped in an open area where it could've been stolen. in addition to all of this, in my order a requested old mattress pick up which they did not fulfill and it's been an absolute headache and vague experience getting that scheduled. overall, awful service. do not buy from them. there are so many other amazing mattress companies with excellent customer service that will provide basic communication. so not buy from casper.

Stumbled into Casper today .. Scott I think was his name .. was SO warm and welcoming my doggie…read moredidn't want to leave. .. now I'm going to have to buy BOTH of us a new mattress - she was IN LOVE! With the bed too.. Thank you Scott!

I have purchased 2 sofas from Sofa U Love and both have turned out great. You are able to customize…read moreeverything-- such as size, layout, number of seats, sofa legs, arm width, size of cushion, and fabric. There are A LOT of fabrics to choose from. If you see a couch online that you like, consider going to their showroom and asking for a quote. Marina (one of the managers) is fantastic and will work with you to get the best price. However, make sure you have some measurements ready (length of the entire sofa/ length of the chaise, seat depth, etc). My most recent sofa was ready in about 4 weeks and was delivered professionally. Thank you Marina and the team!

I did purchase a sofa from here. They are not inexpensive, but you do get to personalize every…read moreaspect. How much fluff. What kind of fluff(or no fluff). What shape of every part, layout, color, texture. It really is a truly customizable experience. I'm happy with the product. I can't give a 5 because there were a few hiccups on communication starting on the first visit and going to the end. Will say that the owner called to apologize for the situation he knew and I can tell he really takes pride in this being a quality business.

My first time at Bob's Discount since it opened and I'm happy I came. The service here is beyond…read moreexceptional I was greeted my a gentleman and he was very nice and explained how the floor is set up to be easier to look around. They have really nice furniture that's modern and unique for your bedroom, and nice couches. It's a huge spacious store and they have a bond cafe that had coffee, tea, ice cream, and candy. You can even sit down at the tables they have in there. I think it's really cute to have this in a furniture store. They have really good values here too!! 4 lives sets under $2000 is a great deal. I will be back here again for the deals and customer service. 5/5 for me all around. -Marshay D.

I wish this review would be better, but my frustration level is pretty much through the roof right…read morenow. I went into the store about 2 weeks ago and purchased a very expensive reclining sectional (bobs discount my ass) and when we were finalizing the purchase I specifically told them to make sure they are delivered in a small truck because we have narrow streets in my neighborhood. The sales associate acknowledge my request as did the sales manager when they looked over the order. I was told a small truck would be requested for delivery. A week goes by, delivery date comes up and guess what??? They sent a big ass truck. They would not make any arrangements or accommodate the delivery. It needed to be rescheduled and I had to bend over backwards to move things around to make sure I would be home to receive said delivery. Fine! It was rescheduled and I ONCE AGAIN asked to make sure they send a small truck, again it was acknowledged a small truck would be sent out. Can anyone guess what just happened??? Anyone ??? I will give you one guess. That's right they messed up the delivery again. They decided no, we'll ignore the customers request and send a big ass truck the 2nd time again because you know we can't follow instructions and instead of calling and saying we don't have a small truck available lets send back out in the big truck that failed to maker the delivery the 1st time around. So I asked them how they are going to make this right, there answer ... we will have to reschedule. I cancelled my order on the spot!

This store is so beautiful! Chris walked us through the store, really taking the time to explain…read moreall of the intricate details and even showed us all of the amazing features these couches have to offer. He even played music for my 16 month old niece, which made her experience so special as well. Although we were unable to purchase anything at this visit, he still went above and beyond in showing us around the store. He is truly what made this store so wonderful! I will be back in a few months to purchase with Chris!

I ordered a couch from here in part because it was coming quickly. They never updated me that there…read morewas an issue and I had to reach out three times to get an update. Then it came. The email that comes says they are leaving it at the curb! What? That is where people leave their items to be donated in this town. Then, it comes in many boxes and the assembly is non trivial. You have to cover the parts of the sofa. We had a heavy demim material that doesn't have much give It took hours to unbox and assemble with three blisters as a thank you. I would not have ordered if I knew when the sofa would actually arrive and the process....white glove delivery is not available. If late delivery, poor communication and hours of assembly is your style..they are the company for you. Not once did they mention the hours of assembly this would take...they said it was easy.