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    Sofa U Love

    4.8 (52 reviews)
    Closed 10:00 am - 5:00 pm

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    Sofa
    Alina M.

    We were referred to this company through a friend and let me just say that we were ecstatic when we received our sofa. The entire process of our custom sofa went very smooth. Vincent had great ideas and suggestions and we ended up taking every recommendation he mentioned (color, size, fabric, etc.) I would recommend them. You will not be disappointed.

    Greg W.

    I literally spent several months looking for the perfect sofa. I'm very particular about what I like- Especially for a sofa since I'll spend so much time in it. I went into Sofa U Love once and eventually circled back around and gave them a shot. I mean, if you can't find what you're looking for, just have someone custom make it right? I was initially a little apprehensive because I never ordered a custom sofa before and didn't know how that would go. Check some stuff out in person, order it, but what if it arrives and it's not the same or I don't like it ect? There's something to sitting on the actual thing you're buying, so it made me a little nervous. But I loved everything about the place and the customer service was top notch so I decided to give it a shot and boy was I happy I did. First of all, their customer service is amazing. Second of all, you can customize just about anything. Third of all, down the line, you can have them alter or adjust anything you want. Like, if there's any issue down the road, they can fix it. If you decide you want to change the fabric to do different color, they can do that. How many sofa places do you know that offer that? When you order from them, you basically have a sofa partner for life if you want/need it. There's some real peace of mind there. And ps, the price isn't that bad for a sofa in general and these are custom high quality sofas that will last 15+ years. Good luck finding a better deal. Ya get what ya pay for. And you pay extra for custom work, although, if you compare custom sofa shops, their prices are extremely competitive. I'd post the price, but it's a bit irrelevant since it depends on what you need. I worked with Shelly the whole time and the experience was amazing from start to finish. She's very friendly, actually puts the customer first (which is rare these days), and is very smart. I wanted to get a 96" sofa and knowing I lived in Pasadena she recommended that I double check the elevator height first. I did, and whoops, the sofa wouldn't have fit haha. I measured it for the stairs and figured out a new length. I asked Shelly what would happen if I measured wrong and it didn't fit up the stairs and I can't get it in my place and she said no problem, we'll re-measure, bring it back to the factory and trim it to a size that will fit (there would have been a small fee fyi). Who does that? No one. That's amazing. The sofa and ottoman ended up arriving about a month earlier than expected which was extra amazing. The only bad experience I had in this whole process was that one of the drivers was incredibly rude. After the delivery, I let Shelly know and she apologized profusely. Later in the day, I got a call from the owner Vincent and he personally apologized to me. I couldn't believe that. You know it's a good company when the owner does stuff like that. It starts at the top. Clearly I just caught some annoyed delivery guy at the wrong time. Sometimes those things happen. An outlier of the whole experience. I had the sofa for a few days, and the back cushions of the sofa was starting to hurt my back because there was too much filling in it. My back is very sensitive and I need a very soft back pillow to sink into. I'm sure some people would like a more firm back pillow. Anyways, I called Shelly and asked if there was anything we can do about it and she said no problem, we'll pick it up and take some of the filling out (and they didn't charge for this, by the way). They grabbed it, brought it back to the factory, took some filling out, and within about 3 days, I had the back cushions back and they were sooooo comfortable. That totally did the trick. I love the sofa. It's beautiful, comfortable, the whole experience is amazing, and I love how I have the peace of mind that if there's some sort of issue I can hit them up. Not only are they a custom sofa place that can do basically whatever you need, they have the customer service and management that are eager to do whatever they can to help make your experience perfect. I don't normally write reviews, but they deserved a good one. I appreciate a well run business.

    Sofa

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    2 years ago

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    8 months ago

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    10 months ago

    Updating my review - I appreciate that Vincent reached out and addressed the situation.

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    Vincent K.

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    5 years ago

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    3 years ago

    Amazing customer service, and clean restrooms! Let us window shop without any pressure to buy and was very hospitable! Highly, recommend!

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    6 years ago

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    10 years ago

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    Thank you for your business.

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    11 years ago

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    Page 1 of 2

    Ask the Community - Sofa U Love

    Review Highlights - Sofa U Love

    Vincent's mantra is that he wants you to be happy so whatever needs to happen will happen to make that the case.

    Mentioned in 15 reviews

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    Sofa U Love - furniture - Updated May 2026

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