Stumbled into Casper today .. Scott I think was his name .. was SO warm and welcoming my doggie didn't want to leave. .. now I'm going to have to buy BOTH of us a new mattress - she was IN LOVE! With the bed too.. Thank you Scott! read more

Casper - Thank you Scott!!! - Mattresses Near Me - Pasadena, California

Absolutely awful. Capser is unorganized and takes no responsibility of anything shipping related to UPS. limited communication or follow ups when you call support unless you get assigned a manager, but still feels like you have to be forcing answers. My mattress was lost by UPS and i had to call every day for almost two weeks. finally an amazing manager named Alex helped me and canceled the previous order and sent me a new mattress. Finally when i thought things would get better the mattress arrived dropped at the bottom of my driveway when UPS normally drops off my gate (up a small flight of stairs) it was dropped in an open area where it could've been stolen. in addition to all of this, in my order a requested old mattress pick up which they did not fulfill and it's been an absolute headache and vague experience getting that scheduled. overall, awful service. do not buy from them. there are so many other amazing mattress companies with excellent customer service that will provide basic communication. so not buy from casper. read more

We visited the store to understand all the different types of mattresses and Scott Takeda was super helpful and knowledgeable in helping us make a decision. We landed on the Dream Max, which we loved so much, we came back to look for a mattress for our guest room! Coming back in the store and working with Scott was seamless. If you're on the fence of what type of mattress you want, I would encourage you to come in and take a tour of the show room. read more

5/5 Experience! Hans was the best! Really took his time with my mother & I to explain the difference in each product & made the purchasing part of such an investment so easy & simple! It was truly a pleasure to be able to be around such a kind hearted individual like Hans! The store is in such a prime spot, makes you feel comfortable and all the value of each item is unique. Again, we wouldn't have made the purchase without the help of Hans! We truly need more humans like him working in customer service! read more

This review is unfortunately way past due but we are finally getting into some type of "normalcy". So apologies to the Casper team for this delay. Our biggest thanks is to Ileana who was so great to my husband and I right after the Eaton fire and for navigating the steps to getting us a replacement mattress. Right after my husband and I lost everything we owned we stayed with family so luckily there was no worrying about where or what we would be sleeping on. But as we began looking for our temporary housing it was clear to us that we needed to end our day with something comfortable and familiar. In order for us to survive the next day our worries had to be put to "rest", at least for a bit, We were in survival mode those first few weeks but we had to somehow try to escape all of that days stress, uncertainty, and waves of grief that would surface without any warning and continued to resurface, day after day. Luckily we had recently purchased a Casper mattress so my husband reached out to Casper to order and replace the mattress we lost. Without any questions asked Ileana was on top of it. From the very beginning she dealt with everything, from speaking with the corporate office to arranging the delivery of our new mattress. Her compassion, professionalism and dedication to take control of this task was one less thing my husband and I had to worry about. We are now in our temporary housing and every night we are fortunate to fall asleep on the Casper mattress Ileana facilitated us owning once again. We are finally getting the rest we so desperately need so that we are able to continue navigating these unfamiliar roads from this horrible and devastating tragedy. We are blessed and grateful for Ileana and the Pasadena Casper store and we cannot thank you enough for assisting us and taking care of us when we needed it the most. Sincerely, Michelle and Gino Cesario read more

My sister was a victim of the Eaton fire. She lost everything except the close on her back & phone. I called the Casper store on S Lake where I bought her bed a few years ago to see if they had a record of the purchase so I would know which bed she had and loved. Ileana took my call and found the bed my sister had. When I went down there to purchase the bed she told me that because my sister was a victim of the fire they would replace the mattress for free! I have no words for the appreciation of the act! Please support our local Casper store! read more

We did an adult purchase and went with a Casper mattress recently. It was time as our previous mattress was a cheap $200 Amazon mattress. I saw that Casper had a location in Pasadena, so without hesitation, we took a drive out to this location to test out the beds. The gentleman who helped us (I think his name is Steven), was so accommodating and friendly. He went through every single bed that they had and told us the differences between all of them. It turns out, I like a firmer mattress with a little bit of bounce, so we went for the Original Hybrid. So far the mattress has been good. We have 100 days to determine whether or not we are content with the bed and they'll accept the return no questions asked. read more

Casper - Mattresses Near Me - Pasadena, California

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After using the same mattress for a while, I finally decided to upgrade to a queen bed and scheduled an appointment here. The free private parking lot behind the store was very convenient. Perry was excellent in answering all our questions without being pushy about sales. I was quite indecisive and returned the next day, where Hans assisted me. I also had a great experience with him; he was very helpful and shared his personal experience with Casper products. The seamless experience included email follow-ups, personalized quotes, and a convenient payment link on the website, eliminating the need to return to the store. Perry also remembered that I'd been eyeing the Casper Hybrid Snow Pillows and emailed to let me know that they were going on sale soon. Really enjoyed this experience overall, and I'm excited to receive my new mattress! read more

After sleeping on the same bed for 10+ years, it was time for an upgrade and I decided to shop at Casper. Hans helped me through the entire process and I was so grateful for what an easy, pleasant experience it was! He gathered information like what kind of sleeper I was, whether I like my mattress firm, etc. before he guided me to all the different beds. It definitely felt like a curated experience. I ended up going with the last bed we tried which was the Wave Hybrid Snow. With the December winter sales going on, I pretty much ended up purchasing everything but the kitchen sink in this place. Hans was knowledgeable, always providing helpful information while gently giving his own two cents when I struggled to make a decision. I agree with the other reviews that the employees in this store definitely know their products. Additionally I also appreciate how no one was pushy here. It was just a chill, easy and pleasant experience. Hans was very personable and super helpful throughout the entire process. The customer service here is above and beyond. I highly recommend people visit and try out the mattresses in this store! FYI, free parking for Casper is in the back -- enter through Mentor Ave and go into the small alleyway which is Shoppers Lane. Otherwise street parking can be tricky here at times. read more

Professional and timely! Perry was great handling all our questions. He did a wonderful job walking us through timelines and the different products as well. Small tip there is a parking lot in the back! read more

I never thought we'd have a mattress guy, but Scott is our guy! We just made our second mattress purchase from Casper in less than 6 months. Scott made himself available in the store to answer our questions yet also gave us space to try out each mattress. We received the mattress as expected and absolutely love it. Scott also helped us with our most recent purchase without us even having to make a visit to the store! He made sure to give us all the details of Casper's current sale to make sure we got the best deal. I see us returning to this Casper store for all our future mattresses thanks to the great customer service! read more

I've had other "internet mattresses" before, but always skipped Casper because they seemed kind of expensive. Over the years Casper has gotten more competitive with many options in the same price range as their newer competitors. So I decided to give them a serious look. The mattresses are great, but I think the big thing that made me buy a Casper was this retail store--the staff is excellent, service is fantastic, but it's also just super convenient to dip into this store to get stuff you need. For instance--when I went to assemble my bed (after lightning quick shipping!) there was one tiny part missing from my bed frame. With other mattresses I'd need replacement parts mailed to me and have to sleep on the floor until they arrived. But with Casper I was able to go to the retail store that afternoon and grab the part I needed. No problem. The mattress itself is excellent, but it's the customer service at this store that really drove my purchasing decision. read more

I highly recommend this Casper store based on my experience with Perry, who assisted me from the order process to pick up and return. I ordered this mattress to try out for a few months before I decided where I would settle. I was welcomed by Perry at the store when I picked up the item. He was very informative, helpful, and pleasant in general. As I had the mattress for a couple months, I wasn't aware that I had to return it within 100 days to receive a full refund. I contacted the store, and Perry made sure that I could return it without any trouble. In terms of comfort, Casper is in the middle of the pack compared to the many other mattresses on the market. Nevertheless, Perry's customer service was exceptional, and I am grateful to have met someone like him in guiding me through finding something I'd use every day for the rest of my life! Thank you. read more

My wife and I recently purchased a mattress at the Casper store in Pasadena. We were greeted by a friendly employee named Ileana. She patiently explained to us all the features of the different mattresses. The displays are very well laid out and we felt no pressure as we took our time trying all the different mattresses. Ileana answered all of our questions. The mattress we wanted was in stock there at the store. The box fit in my car and the whole experience could not have been easier. The quality is excellent and we think it is an outstanding value. We have been sleeping on the mattress for over a week now and we couldn't be happier. Thank you Ileana for all your help and expertise and thank you Casper for making such a quality mattress. read more

Hans was amazing and so informative! He presented the different options in great detail and helped us land on the perfect mattress. We had such a great experience :) read more

Went to Casper for the first time and had a fantastic experience! We were helped by Perry, and he was extremely patient while my partner and I switched from bed to bed trying to decide which one we wanted. He showed us all the different promotions and bundles to help us save money as well. Coming to this location and working with Perry has made us Casper fans and we are excited to continue shopping and purchasing more items here! Thanks so much Perry! read more

Awful customer service, we were interested in buying a mattress to replace ours that was damaged from the smoke in Pasadena. The two sales people in the store ignored us, and would not be transparent about the price of the mattresses. It was straight up weird. Maybe at least act like you want my money next time? We walked to Sit & Sleep also on Lake and were taken seriously. read more

My partner and I went to Casper to do our research on a mattress. Scott took his time and guided us through the different options. We ended up coming to Casper three times that day because we kept going back n forth on mattress from an different store but nothing felt like a Casper mattress! Scott was patient through it all and was able to answer all of our questions. We purchased a queen hybrid with an adjustable frame and pillows. It was a valuable offer we could not pass on! So grateful for Scott, Casper and finally a good nights rest. read more

Casper - Queen Bed!! - Mattresses Near Me - Pasadena, California

Perry was extremely helpful in answering our questions and working with us to find the best deal possible. He went above and beyond to help us find exactly what we needed and worked with us for a couple of months through email to refine our search, needs, and preferences. Perry went out of his way to keep us updated with upcoming sales and was extremely patient with us. We highly recommend you work with Perry as his expertise is unmatched. read more

The Casper Pasadena team was very informative and professional. Both Scott and Ileana were magnificent in helping me through my purchase options. read more

Scott was extremely helpful and knowledgable of the products. I appreciate very much a sales style that is not overly pushy and gives you space to test and try out the product. 10/10 experience and would recommend to anyone. read more

Outstanding service and Perry and Scott were thoughtful and patient with us, as it was a complicated process. Absolutely no high pressure sales efforts either! read more

called in this morning and was helped over the phone with hans. asked him a few questions and asked him if needed an appt he said no that i can come in if needed. i did ask him to put on hold the bed i wanted i just needed to answer a few questions. the basic information name, email, and phone number. i went in and checked the bed out i had in mind, i also looked at other beds. hans was very knowledgeable on all there beds and didn't even pressure into other beds. overall my experience was easy, quick, and not stressful what so ever. thank you hans for making my first casper bed experience great! read more

Used to shop at the Topanga location that closed but was happy to learn that the manager, Hans, would be in Pasadena. I've made several trips to this store, and the other employees - Scott and Perry - have also been amazing every time - so patient and knowledgeable - even for the smallest purchases. read more

We had a great experience shopping at this store! Retail shopping can be overwhelming and good service can be hard to find, but not here. Perry was ready and willing to help us the moment we entered the store, but not in an overwhelming way. He was ready to answer our questions and gave us the room to try out mattresses on our own time. Once we selected the mattress we wanted, he made the checkout process extremely easy, never once trying to upsell us anything but also letting us know options for other products. His associate Hans was also helpful when I had a question on our way out while Perry helped load the mattress into our car. Thank you! read more

Welcome to the neighborhood Casper! By opening up in Pasadena, you gave me one less reason to drive to the Westside. The store manager was incredibly helpful and accommodating. It made me feel welcomed and enjoyed my visit to the store. read more

I have one of these beds. They're really great! Slept like the champ that I am! Relaxing!

I came into the store 30 minutes til closing with a friend just to test out mattresses. We left the store past closing with a mattress and foundation for me and two pillows for my friend. Hans and Ileana were very generous with their time and so patient with us both! They helped us understand the mattress qualities without being pushy, asked good questions, answered our questions honestly, and helped load our new purchases into the car. read more

I was blown away with the great experience with Perry at the store. After going to other mattress stores which use hard sales approaches we came to the Casper store with our guards up to check out a few models . We were greeted when we entered and asked questions that showed that their was interest in helping us. Based on our answers we tried a few mattresses and were given privacy(like a little room for each mattress!). I had a few questions about each mattress and Perry answered accordingly. We never felt pushed to buy anything. Once we found one we truly liked we provided our information as we had a pending question. I got an email shortly after with all the information I asked in the store and the pending question. Thank you Perry for the amazing experience! read more

After checking Consumer Reports we decided to visit Casper and try some mattresses. I'm really glad they have a store where you can actually feel the mattresses rather than just talking a chance and hoping you liked the one you ordered online. They all come with a sleep trial period but with such an expensive purchase you kind of want to feel like you are making pretty close to the right decision to begin with. You can make an appointment, but we just decided to drive to the store and walk in. No one else was in there, but the manager, Hans, greeted us and got us onto some beds right away. I'll start with the fact that Hans was kind and helpful and did not pressure us at all to be interested in any particular models. The store is kind of like a mattress dressing room, where they actually put you in a little room and close the curtain while you try the beds which felt like a nice touch. We laid on a few different mattresses but ultimately decided to think about it and come back. I came back another day and went back and forth between the models at least 3 times before making a decision. We decided we liked the Wave Hybrid and they even had one in the back of the store for us to take home right away. It came in a big box but fit in our SUV fine with one of the seats down. Scott and his colleague even loaded it up for me! I had a great experience at the store and it was much nicer than going to a traditional mattress store. I will say having experienced two brands' mattress stores, I felt like the sales reps at Avocado were VERY knowledgeable about the product and offered all of the information before we asked as we lay on the beds. They also offered iced coffee or kombucha. Both stores offered their own unique vibe, Avocados was probably related to the fact that their products are easily twice the price. In any case, if I were to offer some constructive criticism, Casper is not very forthcoming with information about the mattresses. Probably because the materials are not as simple as Wool and cotton, as we all know where those come from. They seem to direct their sales reps back to a script or a web page with information and I had the same experience with the online reps. Time will tell about the quality of the mattress, and mattress reviews are a deep dark hole, so we decided to just trust consumer reports and hope to be happy with the product. read more

Perry was very helpful, patient, and attentive. He took the time to explain pricing and what the best mattress would be for myself. He also was helpful with offering a promotional discount. I would defiantly return to Casper. read more

Friendly staff and informative! Enjoyed my shopping experience with Scott Takeda. So far so good with my new Casper mattress!

Had a great experience at the store today - I came in with an idea of what I was looking for. Scott was helpful, informative, and gave me space to take my time trying out different models. He also worked to find a discount code for me. Wonderful customer service. Thanks! read more

Scott was a great salesman and did not pressure me into buying anything. He educated me on the Casper experience as well as listened to my wants and needs. I highly recommend Casper. read more

This is not a review of the people who work in store--they are lovely and helpful. They were great to talk to. This is a review of the excruciating process of receiving the bed we ordered that was on back order. We knew it would take a couple months for our bed frame to be constructed and arrive but it was pushed back a couple days then a few weeks. XPO (the company Casper contracts with to ship/receive/deliver/set up) is a complete mess. It's hard to get anyone on the phone and when you do they have limited info. They gave us different delivery dates on dozens of occasions. On top of that, the Casper phone/email people gave me wrong information several times, it doesn't appear that people there communicate with each other. Overall, what was supposed to take two months took almost four. It was starting to look like the bed wasn't going to come. Honestly we were shocked it did! The bed frame and headboard are absolutely gorgeous, but I wouldn't ever go through that again. read more

I had a very good experience at this Casper. The team was customer service oriented and provided my Mom and I with appropriate recommendations for what we were looking for - they made it a straightforward process. It's helpful that the mattress is in a box for transportation, and the team helped get everything in the car. They made it a seamless process and the beds are SO COMFORTABLE. read more

Quick and easy experience from this location. Found and bought what I needed in less than 5 minutes. Don't see how this could've been better besides maybe testing the mattress out with my wife. Jesus, I meant sleeping. Get your mind out of the gutter. Anyway, sex on it is good. read more

Received excellent service with no pressure from Perry. He gave me time to think and try out the different mattresses. I was also happy they provided free pick up for my mattress! read more

We walked into Casper on a Sunday afternoon. Met Regina. She was extremely helpful and informative. We had the true Casper experience! Regina was patient and walked us through the various mattresses. We got to sample some of her recommendations. We settled on the Wave Hybrid Mattress. It was super comfortable and Regina helped us through the transaction from A-Z! We even got an email response late in the evening! Talk about great service! My wife and I will be happy with this mattress and look forward to sleeping on it when we move into our new place! If you are ever looking for a mattress at Casper, please ask for Regina! She is a rock star, knows her stuff, and will not disappoint! read more

To make a very long and arduous story short, I had quite the trying day today with Casper Customer Service. My husband and I have been trying, unsuccessfully, for a week now to get a replacement for our new mattress, which UPS lost last week. I spent an hour and a half today on the phone with two Casper associates trying to get to the bottom of why the replacement mattress had not yet been delivered and one representative suggested I contact my local Casper store and see if they had any of our model in stock and maybe something could be sorted out. I called Casper Pasadena, talked to Christian Jones, and he was able to make the miracle that is our new mattress happen for me. Christian personifies and indeed exemplifies what any company would want in its customer service. When I called, I was more than a tad frustrated and Christian managed to combine empathy and positive energy into a solutions-driven tone that immediately put me at ease and made me believe that he genuinely wanted to solve my issue. What stood out to me most was that, out of all my and my husband's interactions with Casper associates this week, Christian was the first one to say (and I paraphrase): "this is a frustrating situation and in extraordinary times, we need extraordinary solutions. Let's figure it out." How refreshing is that? How refreshing is it to have someone in customer service take it upon themselves to address a problem, rather than simply passing the buck or shrugging and blaming COVID? Five stars for Christian and the person who hired him! read more