I would like to commend Joshua, the manager, for his exceptional service. He proactively contacted me on his day off to facilitate the delivery of a bed. While initially disappointed by an error concerning the delivery location, Joshua promptly identified a solution, enabling me to receive a Tempur-Pedic bed within 24 hours. I am extremely grateful for Joshua's assistance. We are very happy with our Tempur-Pedic adjustable base, bed and pillows. read more

Tempur-Pedic Flagship Store - Pasadena - Advanced Cooling (Disposable covers for pillow and mattress) - Mattresses Near Me - Pasadena, California

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I can't say enough about how amazing my experience was at the Old Town Pasadena Therapeutic flagship store. From the moment I walked in, I was greeted with kindness, professionalism, and true expertise. Tristan was my salesperson, and he went above and beyond. He took his time, let me try every option, and explained all the features with patience and knowledge. I came in planning to spend much less, but because of how well he presented the product and helped me feel comfortable, I happily invested in a bed that has already changed my life. This mattress is incredible. From the very first night, I noticed the difference. The way it lifts and adjusts at the head, feet, and back is pure comfort. I'm sleeping through the night in a way I haven't in years, and I honestly find myself laughing and shouting with joy when I use it--it feels like such a blessing. Josh, the manager, was also wonderful--supportive, attentive, and professional. The whole team in this store is top-notch, friendly, and welcoming. I am beyond pleased with my purchase and the experience. Thank you, Tristan and Josh, for making this such a positive and memorable investment. If you're thinking about buying, this is the place to go! read more

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This review is long overdue -- I purchased my bed last May. My experience at the Tempur-Pedic store in Pasadena was excellent. The staff were friendly, courteous, and knowledgeable. Store manager Joshua Moreno personally helped me, and even though I came in with a good idea of what I wanted, he took the time to understand my needs and showed me other options. Thanks to his guidance, I ended up purchasing a mattress and base that were an even better fit than what I originally had in mind -- and they were absolutely worth the price. I had been struggling with excruciating back pain, but after following Josh's recommendations, my pain is completely gone, even after several months. Thank you, Josh and Tempur-Pedic. I love my new bed! read more

I had a wonderful shopping experience with Joshua. It was the perfect mix of being attentive, but not at all pushy to make a sale. I really appreciate the time he took to ask me about my sleep needs and show me all of the different mattresses options. read more

So we bought their top of the line product. Split King Active Breeze. This is 10x I've ever spent on a mattress etc. but I was able to splurge on myself and we both really loved the automated base and the heating/cooling on the demo in the store. When the bed arrives, (90 minutes before the start of the delivery window I was quoted) neither the heating or cooling work at all. Nor does the remote/sync behave as it was described in the store. I called customer support assuming user error on my end somehow, and we spent about an hour on the phone trouble shooting everything until we come to the conclusion that this was a faulty product. They then suggest I wait 10 days for a third party technician to come out. The tech comes out 10 days after I made my first complaint to corporate and this store, and he tells me that these models literally never work like they do in the showroom and Tempur-Pedic is almost certainly displaying an entirely different product in their showroom vs what they sell. Then he leaves. For the next few weeks I am unable to get any actionable help from Tempur-Pedic, I am just asked to provide videos of things we already went over on the phone with customer support and with the tech in my home. Still nothing. I asked if we could replace the mattresses with other ones that work, I was told this is not possible. Since then I've been waiting almost 2 weeks, since formally triggering a return, to get a phone call to schedule a pickup. Then I am told I will have to wait 7-10 business days after the products are eventually picked up to get my refund. I even offered to drive the products to Tempur-Pedic myself, just to get the ball rolling and to get space in my bedroom for the working mattress I replaced this with from another brand. (which I did after triggering the return, as I wanted to not miss out on a sale from another brand which would end up costing me thousands more). I've been more than patient and understanding throughout the entire process but this has been BY FAR the worst experience I've ever had purchasing any furniture or appliance from any company in any industry. I don't currently know if this is pure incompetence or if they are intentionally misleading and defrauding customers. TLDR: terrible experience, I would strongly recommend buying nothing from this brand unless you can pick it up, day of, from a store and test it before giving them money. read more

I can't find the WESTHOLLYWOOD store but Gino G. Was exceptionally rude. He claims he's very busy and doesn't have time for my questions when I was interested in purchasing a mattress. Rudest human ever- continued to call me out my name. Very disrespectful customer service not sure how he's made it this far! Please do not spend money in Any of these stores. Go to Mattress King on Pico- WORST SERVICE EVER AT TEMPER PEDICURE FLAGSHIP - Weho! read more

This was my first Tempur-Pedic experience. I visited the Pasadena location where Tony and his staff could not have been more hospitable. When my wife and I tried their LUX Breeze model, I didn't know whether to laugh or cry. Laugh, due to the immediate comfort and relaxation that swept over my body, or Cry.. because of the sudden realization that for the past 50 years, I've been sleeping in the wrong bed. We made up our minds that it was time for a change, and very much looking forward to the next 50 years of sleeping in this amazing bed. read more

Called Temper-pedic because they bring out your temper!!!! Purchase your pillows here if you want pro-longed neck pain. They'll contribute to you having that pain for at least a month and then your bank account will lose some weight as well before they tell you that your purchase is discontinued, no longer made. What you purchased might as well have been a unicorn! On the day I came to this store, the salesperson who helped me was friendly and answered my questions but what I do not appreciate is after I bought the pillow, he never called to let me know important information. To add to that, he told me the sale for buy one get one was ONLY that day. I called weeks later and found out that same sale was still being offered (surprise surprise). I waited more than 2 weeks before calling the store to see why my pillow had not come in yet. I had not received any email notifications of shipping or anything. The employee who picked up told me that the pillow was out of stock and would take maybe another week or two before shipping. Waited another 2 long weeks, while still having neck pain, and then received a call that oh it turns out the PILLOW IS DISCONTINUED!! Not only was I upset that I WASTED a whole month of time I could've used to shop for another pillow, but getting the refund back to my account took another two weeks!! Unbelievable how I was not notified of the pillow being out of stock upon purchasing and I had to call in to follow up with the order for updates. AND the refund took so long!! Worst part is I still have neck pain. Thank you Temper-pedic for wasting my time and showing me the importance of names. read more

This company should be ashamed of themselves, and they are not what they say they are. I cant believe what they do to their customers and how they treat them. I spent 5000 on a new bed and got $300 to buy accessories for free. They are having a good sale, and I added the items to my cart. But wait, I don't get the sale price because I have 300 dollars to spend. What a scam, tempur-pedic. You should be ashamed of yourself. What a scam, disgusting. read more

I bought a Tempur-Pedic mattress two years ago in 2021, on October. When buying the mattress I had a garuntee that the company would cover every problem that wasn't my fault until 10 years. Recently my mattress started peeling off and it wouldn't stop in one place, it kept spreading all around the mattress. I then sent them an email because they would apparently cover all damages that happened because of their manufacturing. In the warranty it states that: 2. Any physical flaw in the mattress that causes the TEMPUR® material to split or crack, despite normal usage and proper handling (as outlined in the Product Care Instructions found at tempurpedic.com) They replied to my email and blamed me for not taking care of the mattress properly. They told me that I hadn't used a mattress cover and had been heating the mattress which is absolute garbage. If you can't fufill your warranty rules then don't write them. I don't know what kind of damage this company covers, but my bad experience shows that the promisies they make when I'm buying the mattress are not true and all the problems get blamed on me afterwards. I don't recommend buying expensive mattresses from this company because they give you a fake guarantee about their warranty. The customer service for warranty is terrible. read more

Eduard was great! Hot day but the store was super chill and pretty. Highly recommend. Great spot!

Very nice and clean store. Water is provided right when you walk in along with paper mats to sleep on when trying their beds. I bought the lux pro breeze. All in cost for the bed was almost over $9K with the base. It's pretty pricey but the bed is amazing. I no longer wake up sweaty from the bed being too hot and my back doesn't hurt either. Tony the manager there was amazing. He's super knowledgeable, very friendly and not sales pushy at all. He even told me when the next time there would be a sale and suggested I purchased the bed in a few days to take advantage of the promotion. Tony made the whole purchasing process easy. He seems to generally care that you are happy customer vs. just trying to make a sale/commission. read more

Very friendly and helpful service from all employees at the store. Eduard made our shopping experience and purchase very easy. He was knowledgeable, patient and communicated all delivery steps clearly. We received our mattress in less than 2 weeks of ordering. We returned to purchase a base for our mattresses 1 month later and received the same great service. read more

Best customer service and the best mattresses. I got my Mattress couple months ago and loving it.

Tony was a fantastic salesman. Unlike many salesmen he wasn't pushy which is what I really liked. He was really knowledgeable about the merchandise to help my husband and I decide on the best mattress. We were torn between adapt soft and the pro breeze adapt medium. We ultimately decided on the medium and praying we made the right choice. We also got the pro breeze pillows. Our mattress was delivered on Tuesday this week. We are still adjusting. He offered us water bottles as it was a hot day outside. The store was clean, beautiful and relaxing. A quiet experience to pick a mattress and pillow. The store temperature was comfortable as well. Thank you Tony for your help! Wishing you much success. read more

Just had a great experience trialing the different beds at the Pasadena store. The staff are so patient and are absolute experts (especially Clayton)! read more

We just purchased an adjustable split king bed at the Pasadena flagship store. Sales representative Tony was absolutely helpful in showing the bed features and patient in answering every question we had. His no pressure approach and detailed knowledge made us very comfortable with our purchase ... and best of all, Tony was able to give us a $1200 discount !!! ... Tony is at this flagship store because he and the Temper Pedic beds are great !!! read more

Tony was so helpful in explaining how Tempur-Pedic's were put together and the difference between the mattresses, we will always buy our Tempur-Pedic's here! So glad Pasadena has a flagship store now! read more

excellent customer service!!! stopped by the store to get some information on your pillows even tested a few!! just want to say thank you to Montez for having an awesome attitude and taking the time to let me test a few pillows I will be coming back to your store and picking up a couple of the Adapt ProMid pillows so once again thx for helping me out and having an awesome attitud!!!! read more