The experience I had with Chris, Alicia, and Kiki.. honestly everyone at the store was exceptional. Everyone was professional, helpful, empathetic, patient and kind. My husband and I have talked about this brand before but didn't really know what we wanted or expected. Everyone patiently helped and gave us different ideas and options. They helped draw it out, build it, gave example and even samples of the cloth to take home to help us visualize what it would look like in our home. After our initial decision, Chris and team also helped with the best deals and how we can maximize our savings. These couches are obviously not the most affordable so any type of savings is always appreciated especially with three little ones. The whole process took over a month and a half... we received the pieces but then found that some didn't work out as expected. The entire time Chris and Kiki and team personally helped and assured me that everything would be taken care of. I do love my couches. They are sturdy, I love my storage, comfortable and all things nice. But what made all of this even better was Chris and his team. Thank you!!!! This store isn't even the closest to us but we just happened to be in the area and well.. so glad we stuck with the Pasadena store! This team is 100 !! read more

We spent a lot of time picking out the exact pieces we wanted, and when we came back ready to purchase, the two employees working that day seemed totally unprepared. They were confused, double-checking everything, and even after we told them twice to correct our apartment number and zip code, they still got it wrong. As a result, our couch was shipped to the wrong address. Even though it arrived in our apartment within a week, FedEx had to send it all the way back to Texas because it had the wrong zip code and no unit number. Now we're stuck waiting an entire month to receive something that should've already been in our home. To be clear, Teo was fantastic during our initial visit -- knowledgeable, helpful, and professional. This review is no reflection on him. But the experience with the other two employees left us frustrated and disappointed. LoveSac is a great brand, but mistakes like this really hurt the customer experience. read more

I have to say that I totally love my lovesac. My husband is 6'4" and he is never comfortable on sofa's so we got the deep sitting sofa. It was very easy to work with everyone at the Pasadena store. Even after I got the lovesac boxes at my house. I made changes to the design and Chris was excellent to work with. It was easy to put together and it was the same price of other sofa's I was thinking about buying. Plus I got to pick the fabric I wanted on the sofa. If you are thinking about buying a sofa I would definitely recommend buying a lovesac. read more

Lovesac - My sofa. - Furniture Stores Near Me - Pasadena, California

Felix was amazing to work with! From putting our couch into block formation, to their patience with the multiple changes we made, the thousands of questions we had, and finally securing the financing we were very impressed and excited to get our sectional. We are sure that this will last us many many years to come! A true investment. Thanks Felix! read more

Felix and Chris were super helpful, funny, and extremely patient. I had so many questions, wanted to see every option available, and was in their store for a long hour where a sale wasn't even guaranteed. They let me know of any discounts, answered all my questions, and provided honest reviews of their products. If I need to buy another sactional, I'll definitely be coming back. read more

Update: not very satisfied with the chosen covers I went with being that they show a significant amount of dirt and debris, a lot of the time the corded velvet clings to things that other sofas wouldn't and my sky grey chosen covers are discolored with very minimal usage. I look forward to getting new covers (which are really expensive) and hopefully having a better experience in the future but I am not looking forward to changing them. Changing the covers is so difficult read more

I have been wanting a Lovesac couch for the past few years when I first tried my friend's couch. It had been out of my price range for a while, but when I received the 35% off Flash Sale email this past Friday, I called the store on Friday evening, spoke with Chris, and then went in about 15 minutes before closing, placed an order and have really loved and appreciated the customer service I received. Alexia helped me and was planning to be off for a few days and asked Chris the manager to follow up with me. He called me the next day with updates to my order and was incredibly positive and helped to answer my many questions. I went into the store with my dog the next day to add a couple accessories and everyone was super patient and welcoming to us both. After discussing my needs further, we realized we needed to update my order. Chris was in communication via text, which was so helpful because he was able to send visual samples of what I wanted, he was an excellent communicator with great follow through. I feel really comfortable with my investment purchase couch and I know it's going to be something that will really help my apartment to feel like a home. Can't wait to try it out with my doggo and friends for movie night when it arrives. read more

Alexia and Felix are excellent customer service associates. They are both helpful and knowledgeable and are a joy to work with ! I'll definitely recommend this place. read more

This review is for customer service only because the sactional did not work out for us and we returned it. We worked with Jean the assistant manager in store and she was wonderful to work with. Incredibly knowledgeable and helped us make a lot of important decisions while never being pushy. She also made the return process as painless as possible and had great follow up. Highly recommend this store and working with Jean. Side note: putting together the sactionals are nowhere as easy as videos make it out to be so be prepared for an insane process. read more

Ruby's customer service was exceptional! She helped me with the purchase of a LOVESAC Sactional with Stealthtech. It was a large purchase, and I was nervous about spending so much. I came in several times before I purchased and she never pressured me. She explained the product and the warranty and She also helped me pick another set of covers for my sactional. She was patient and very helpful. She did a block demonstration for me to see all the different ways i can configure my sofa and sent me information to help me build my sactional. She was very knowledgeable and was able to answer all my questions. I'm very happy with my purchase! I would definitely recommend Ruby as the sales person to speak with! I will be back to add on to my sactional! Thank you Ruby! read more

Lovesac - Furniture Stores Near Me - Pasadena, California

Update - I was able to resolve the imbalanced effect of the subwoofer by putting three layers of cardboard under the center seat (no sledgehammer necessary!). Another Update - Rating changed to 2 stars from 3 stars because of glitchy audio (static feedback when turned on/off) and continuing to send me catalogs five months after asking the corporate office (twice) to remove me from mailing list. read more

Love the super sac but has a terrible return policy! It takes forever to return the item and Nicole the manager who is in charge of return is very hard to get in touch with. All the other associates refuse to help you with return process. Customers make sure you measure exact area so you don't have to go thru the hard return process! Mine has been sitting in the room for one month to be returned. They said some 3rd carrier will come and pick up but now they are sending me shrink kit to do it by myself but the bad thing is there was no communication. I just found out from the surprise fedex delivery! read more

Karina was extremely helpful! As someone who has helped lead a customer service team in the same industry I was very impressed with her product knowledge, friendliness and overall intelligence. She was able to show me multiple configurations of the same products that showed off how versatile it is, so we had a few different options in terms of how the piece would sit and fit into our space. We went in out of curiosity and left with Lovesac being a serious consideration for our next investment. This place reminds me of a higher quality version of Burrow. Thank you Karina! read more

So while I need to directly shout out Miranda and Ruby for their exceptional customer service, I gotta say, because there isn't commission based compensation, EVERYBODY is there to help as ONE team. Miranda helped us on our first visit get a sense of the Lovesac landscape, and boy does she know couches! We followed our Lovesac visit with visits to Joybird and West Elm and NOTHING compares. Nothing makes you feel like you're getting a hug like these couches. And the team there. Ruby helped us make it official and we just couldn't be happier! read more

After 3 weeks of researching, my husband and I were ready to make a $7000.00 purchase today at the Pasadena location but unfortunately had to walk out of the store because the saleswoman Ruby was unprofessional and unpleasant to deal with. She acted like we were a nuisance to her and repeatedly used the fact that she does not get paid commission as an excuse to speak to us that way. Ruby gave us inconsistent information and was not knowledgeable about the products she was trying to sale. We just did not trust her with this huge purchase and will take our business elsewhere. read more

I have owned my sactional set up in the guest bedroom as a bed/TV lounger for 13 years and my sactional couch/loveseat in the living room for 12 years. As advertised, they are good for life. We will be moving, and will be re-configuring and re-covering the pieces to fit the new shapes and sizes we will need. Jean went the extra mile to look into their storage unit for boxes so that we could prepare the pieces for shipping. The first few times you set up your pieces, they are quite a challenge, but with experience and with watching the helpful videos they have, you will find it easier. read more

Beyond 5 stars. I don't usually write yelp reviews, but I just feel like I have to because well, everyone interested in a Lovesac deserves to know of this store. First, I have to thank Jason. Should you all ever have the pleasure of coming in when he's on shift, you're in for a real treat. Truly just a wonderful, patient, extraordinarily helpful individual whose enthusiasm and compassion and knowledge of how the Lovesac works made my experience - which could've have veered into overwhelming as furniture shopping often does - an easy and fun one. The same must also be said of Jean who is also exceptional. Jean welcomed me in on my first visit and sat with me through each configuration and pattern and piece of my sactional. There's so many options with this sectional and that's the appeal, but she made it also feel manageable. Easy to understand. And explained to me what pieces I needed to buy the achieve the couch that was perfect for me! The patience these associates showed me, and that they also had such a great eye for what would and wouldn't work in my space was invaluable. I have to say I now walk into my living room with great pride and satisfaction every time I see my sactional and desire to immediately crash into it for a great nap and that's largely because of them. And I'd also like mention Ruby who was so kind to walk my mother through a few purchases of her own (which speaks as much to the quality of those who work here as it does to the quality of the actual products as my mother was really just coming in to as a second opinion) and helped me purchase. The couch IS expensive BUT IS WORTH EVERY PENNY and they have a ton of deals so look for those. It is one of (if not the) best purchases I've made, and I think the process of buying is a large part of that. I was able to get an honest opinion and explanation and have my expectations set and met at every turn. Anytime I had any questions, I could call in and would always be met with a friendly voice and a solution. Have recommended all my friends not just this sectional but specifically this store because I know they'll be in great hands (and hopefully a great sactional)! TDLR: the people who run this store are as fantastic as the sectionals they sell. Just phenomenal people and phenomenal service. Am looking forward to giving them more business when I can!... did I mention, GO BUY THIS COUCH (or at least go give it a spin at this store)! read more