Misleading information on a "2-year" floor model that appears closer to 4 years used... I'm sharing this so other buyers are aware before purchasing a floor model. I visited Ortho Mattress and was helped by Brian, who was professional, knowledgeable, and took the time to walk me through multiple options. I made it clear that I value sleep quality and durability, and I was willing to invest in a high-quality mattress that would actually last. He showed me an Aireloom Chester floor model and spoke highly of Aireloom as a premium brand - that even the White House had Aireloom mattresses in at one point. The mattress felt great in-store, supportive and firm. Because it was a final sale floor model, I specifically asked: How long has this mattress been on the floor? Has it had a lot of use? I was told it had been on the floor for about 2 years, and that luxury mattresses like this typically see less foot traffic. Based on that - along with my own research that floor models around ~2 years can still be a good value - I moved forward. The mattress was originally around $5,500 and I purchased it for about $2,000 (plus tax), with a box, frame, and protector included. What happened after delivery: On the first night, I woke up with significant back pain and noticed the mattress was bowing in the middle. After sleeping on it more, it became clear there are compression zones that aren't obvious during a quick in-store test, but become very noticeable overnight. Eventually I couldn't take the back pain anymore and moved the mattress out of my bedroom and into the living room. That's when I checked the tag: The mattress shows a manufacture date of February 2022 and delivery in March 2022, which makes it closer to 4 years old, not 2. That's essentially double the represented wear time, and it directly impacted my decision to purchase. Attempt to resolve the situation with the store: I contacted the store and spoke with district management. I explained that: I made the purchase based on the "~2 years" representation The condition and tag suggest significantly more use I'm not asking for a refund - just a mattress I can actually sleep on. I was told there is nothing they can do due to the final sale policy. Final thoughts: I understand what "final sale" means, and I take responsibility for that. But final sale shouldn't mean accurate information doesn't matter. The difference between 2 years and ~4 years of use is significant when it comes to support and longevity. Had I known the true age and condition, I wouldn't have purchased it. It's frustrating because I went in trying to invest in better sleep and ended up worse off. Advice to others: If you're considering a floor model: -I personally wouldn't after this experience -If you do, verify the actual manufacturing date yourself -Don't rely only on how it feels in-store -Be very cautious with final sale items where you have no protection Brian was professional during the sales process, but overall this has resulted in a $2,000+ mistake and ongoing back pain. I'd still be open to a reasonable resolution if the store chooses to take accountability and make this right. read more

ortho mattress is legit! we found the company via google search and were intrigued by the legitimately high reviews. nothing sus upon further research so we stopped by. we were helped by Brian -- whom provided exceptional knowledge, service, and genuineness. he asked us the right questions to find out what we were looking for, let us try all of the beds that suited the needs we mentioned, walked us through all the price points and materials, answered ALL of our questions, and helped us find the mattress that was right for us. go Brian! and thank you for not trying to upsell or scam. truly a genuine guy. would come back to Ortho Mattress for their selection too. their stuff seems well constructed and made of great materials. with the selection, free delivery, exchange policy, warranty, and service -- it was a 10/10 experience. come visit Brian and try out their mattresses!! read more

Excellent products and service. Emmanuel was very helpful. He took his time in showing us the mattresses. The delivery was super fast and was set up very carefully. Go see Emmanuel and get yourself a great deal. read more

What's Up Mi Gente I want to make clear this post for y'all !!! I came on December and bought some stuff from this place we spend around $500 and I did a deposit !! My balance was for 4-5 months doing payments with Snap Finance El Cual yo no sabia k era otra compañia aparte de Ortho Mattress ‍ El Chavo que trabaja hay me dijo Que todo estaba bien y no menciono nada de lo que los voy a decir ! Hoy hable para liquidar y me salieron con la mamada de que avia subido de $160 que era lo que quedaba me subieron asta $670 Que por el arendamiento de contrato y su puta madre ... ‍ Pues discuti con ellos por este robo y llegamos al acuerdo de liquidar la cuenta con poco mas del balance pero con la condicion de jamas volver a usar Snap finance Creanme que ni en broma vuelvo a usar esa madre ... No thank you lol ..!! Bad service , bad communication, bad prices y lo peor de todo MENTIROSOS LAS DOS COMPAÑIAS ‍ Cuidado mi gente bendiciones ! read more

Emmanuel was awesome in helping us find a mattress for our child and the price was fantastic!

Brian was Extremely helpful and have a lot of patience with all of our questions. Great customer service and he understood all of our needs. We would definitely recommend him. read more

Emmanuel was beyond patient dealing with my two elderly parents to find the right hybrid bed for their aching bodies. We came fout different times. Spent over 2 hours each time. Emmanuel was beyond patient and approachable. My parents thoroughly enjoy the adjustable base purchase. I highly recommend coming to this ortho mattress location in Monrovia. It's right off the freeway and you can't get better service than Emmanuel. read more

Went mattress shopping today, started at living spaces then mattress firm and ended here. I had every intention of going back to living spaces before I came here. Emmanuel showed me a few mattress but then he showed me the ONE. I fell in love with because I wanted to take a nap the moment I lied down which hadn't happened at any of the other stores. I can't wait for my mattress to come on Tuesday. Ortho mattress with base about 750$ Queen size read more

The service was excellent. We were in and out of the store in less than 30 minutes. Brian was informative, patient, and able to answer all of our questions. No high pressure sales. Down to earth, nice guy. We are sleeping on our new mattress now and are very impressed with it. Planning on returning to store to buy another one. read more

this review is long overdue for Emmanuel. we went in a few months ago searching for a new bed. he walked us through all our options and we ended up with one we love. he was so kind, courteous and friendly. jump to today, we walked in just to browse mattress for our son and we ended buying one. Emmanuel you are a rockstar. If ever need a mattress again, I hope you'll be there to help us out. Thank you so much! read more

Emmanuel is awesome!!! He was so patient with us while answering and explaining every question we had. He was thoroughly engaging. Customer service is A+ . I love orthos beds, best sleep I've gotten. I'm sold! To feel like your business is valued this is the store to patronize! read more

Very smooth process with Emmanuel wasn't pushy at all and definitely gave me a good recommendation was patient and I wasn't pressured to purchase anything he even suggested to bring my wife to triple check it will work for us and made sure it met our needs very happy with the service read more

Emmanuel was very friendly and helpful! Showed me options of what I was looking for and didn't waste time trying to upsell me. Thanks for the great service! read more

Emmanuel was very Helpful great service. Very informative about the mattress. Definitely will return in future

Excellent service from Bryan. Nice and friendly store. We told him what we needed and he took us straight to the perfect mattress for our guest room. He got us a great deal! read more

Damaged bed during delivery and installation 4 weeks ago. The issue is still not resolved. They didn't answer their phone, listen to messages or return calls or emails for almost 2 weeks, and then told us they couldn't accept responsibility for damage done a week later'. Same driver was also sent to our house with different box springs and admitted that he removed pieces to 'try to make it fit'. I'm so upset. This was such a large purchase for my husband and I, and now we have a damaged heirloom. Customer service may be great in the store because they're trying to sell you something. But delivery, installation and customer service AFTER you've spend money is horrible. read more

See all

Best experience Mattress shopping EVER Emanuel,,, you're the BEST my experiences with mattress shopping in the past have left me very jaded with the whole process. I always dreaded having to go. Yesterday, my friend and I stopped into this store on a fluke. We live in SF Valley!!! We both walked out with all the information we needed. Today we both decided to buy our bream mattress. We called Emanuely and in less then 5 minutes, and completely over the phone We had our mattress ordered hassle free. While in the store we never felt pressured and left feeling well informed. Emanuel, thank you. You changed our outlook on mattress shopping. We will certainly be back in 10 years when it's time to get another mattress!!!!! read more

My experience was GREAT!! Emmanuel helped my husband and I chose our mattress. He was very knowledgeable about the mattresses and answered all our questions. He was not pushy in trying to sell us anything. My sister in law had actually referred us to purchase our mattress here. (She purchase her mattress 2 years ago) They have Amazing Deals!!! I will definitely be a returning costumer. I am very glad my Husband and I purchase our new mattress here at the Duarte Ortho Mattress EVERYONE SHOULD COME HERE!!!! read more

We needed a new mattress and went looking at several mattress stores. Came to Ortho and was helped by Emmanuel. He was very knowledgeable and explained everything we needed to know about purchasing a new mattress. After evaluating all the details and offers, we decided to go with Ortho. The price we paid for our new mattress was better than their competitors could give us and we purchased it with 12 months no interest financing for a Cal King. read more

Disappointed with their install. Bed collapsed after their deliverers messed up my rails.

First off, this place has the best customer service from the other 5 mattress vendors we visited today. My wife and I spent our whole day shopping for a matters and the place we went to last was the place we bought from. I learned so much about mattress than I have ever known. Bill pointed out numerous things to consider while buying a mattress. He really understands the buyers needs. I highly recommend stopping by the store. We went twice in one day and came out with a mattress. That's how comfortable we felt. We are super excited, thanks Bill. read more

Came here during the Memorial Day sale! Emanuel was very helpful!!! He is a wealth of knowledge when it comes to beds! Gave us all the options and wasn't pushy about it! We ended up buying the firm mattress and it is very comfortable. Very happy with our purchase! read more

Good service highly recommend. STEVEN was a great help answering all my questions. Please come here for your next matress:)

This is my first time mattress shopping and it was a good experience. There are different brands and types of mattresses to choose, it could be a little overwhelming, and the sales associate suggested a few for me to try out. Even still I tried out about half a dozen other ones with no rush. I would say the only negative thing about the store is they don't sell many accessories, like headboards and bed frames; you would have to plan to buy those in advance elsewhere, if you are a new mattress consumer, but if you are just looking to replace your old mattress, it is not a big issue. *update- the delivery guys were not friendly; it is their job to deliver new mattresses and move old ones but they refused to help move my sofa bed to another room when I asked. read more

I want to give a big shout-out to Emmanuel who helped us pick out a twin mattress on our recent visit. We haven't purchased a mattress in years so we really didn't know what to look for. Emmanuel was kind, knowledgeable and courteous and helped us select the perfect mattress. He even helped us load it into our car. Price was very good and the showroom itself is clean and has a wide variety of mattresses. I'll definitely come back to see Emmanuel at Ortho Mattress Monrovia when I need a new mattress. read more

Came here to pick out a mattress without much of an idea of what I was looking for. Emmanuel helped me out and helped me try out dozens of different mattresses and was extremely patient throughout the whole process. I never felt rushed at all. He was also very considerate of my budget. I never felt pressured to go for the more expensive option and he even looked for ways to help me save! Left the store having ordered a brand new mattress, very happy at how pleasant the whole experience was. Thank you Emmanuel and I'll be sure to refer any friends and family in need of a mattress to your store. read more

I came in today, Labor Day, looking for a new Simmons BeautyRest. I really wasn't thinking I'd leave the Simmons family but with help from Yolanda I found my new Cloud. I finally decided on the Ortho Hybrid - I sweat sometimes when I sleep and this one will not only keep me cool but its a new and improved Cloud. I can't believe I'll be sleeping on it in 3 days time. This whole experience is very surreal. I can't explain how helpful Yolanda was - #SupremelyHelpful! Very much recommend this store and Yolanda as a sales person! read more

Ortho Mattress - Furniture Stores Near Me - Monrovia, California

Emmanuel was super helpful and knowledgeable in helping us find our dream mattress! I love his energy and down to earth personality. He definitely works hard and does everything he can to work with you. I'm impressed! read more

Went in to look for a new Mattress and walked out with a purchase !! Chris helped me out pick the perfect mattress for me and my husband we were long over due for one . He was knowledgeable and was just plain awesome ,great person to do business with .. read more

Ortho Mattress - Our new mattress - Furniture Stores Near Me - Monrovia, California

See all

Emanuel was very helpful and knowledgeable! He was able to assist in locating a mattress for my mom!

I had a great an fast experience here. Emmanuel was very helpful and made shopping for a mattress easy. I really appreciate that he let me take my time and didn't push any sale on me. read more

Firat time shopping for a mattress can be exciting but scary with all the options and selections. Even though we had recommendations from friends and family but to really try it outcan still be overwhelming. When we talked in to orthro mattress, Emmanuel greeted us with professionalism, he educated us to help us with our selections but did not pressure us with particular brands or extra options. After tedious thoughts and consideration we decided to go with the beautyrest black desiree firm luxury with ultra premium protect cover. They had free next day delivery and haul away. They called me at 9:16am to tell me delivery will be about 3-7, called again at 4:15 to let me know the delivery guys will be here in about 15-30mins. They set up everything in less than 20mins. I really enjoyed the purchasing process, very glad I went through orthro mattress. read more

Ortho Mattress - Furniture Stores Near Me - Monrovia, California

See all

Super friendly staff. They were very helpful and informative. Easy parking. Have not made a decision on a matresss yet, but I know that when I'm ready to "pull the trigger" this is the place I will be coming to for sure! Thank you for the great service guys. Keep up the great work! read more

My husband and I walked into the store curious about prices, and right away I was greeted by Emmanuel. He was very helpful and knowledgeable about every mattress. Emmanuel encouraged us to try several different ones, considering we both have very different mattress preferences and we were able to find the right mattress with his guidance. I am very happy with my decision to come here. I must say I would not have made any purchasing decisions if it were not for this gentleman that helped us out today. If you or anyone you know is looking for a mattress I highly recommend this place. Great prices, great employees, and a nice area as well. read more

Yolanda has a very friendly and informative disposition with her sales abilities. She listened to our concerns and nailed our needs. I highly recommend her to anyone that is looking for a comfortable goodnight sleep read more

Fantastic service from Emmanuel! We'd been to a couple of mattress stores in search of an adjustable bed and ultimately decided to purchase from this location because of the great customer service and pricing. Emmanuel was extremely knowledgeable and friendly - highly recommend this location! read more

Emmanuel wasn't pushy and very knowledgeable about all the mattresses. His suggestions of mattresses for our needs were perfect! Look for him if you need anything! read more

We were way over due for a mattress.. We were greeted by Yolanda! Told her what we were looking for and she showed us a huge variety of mattresses and was informative!!!! Very happy with our choice. Yolanda was never aggressive or pushy . She was very professional and very kind. read more

In the essence of full disclosure, I was asked to write a Yelp review to receive $150 off the price of our mattress :) Yolanda helped us and she was really nice and sweet and most importantly DID NOT BOTHER US OR PUSH US to buy anything. She walked us through trying on mattresses and then left us alone!! It was great not feeling any pressure to buy or buy immediately. I knocked off a star because I'd like cheaper prices :) read more

Yolanda is absolutely one of the nicest, classiest salespeople I have ever dealt with. I am in sales so I tend to be very critical but she is really tops read more