This could have easily been an average review or worse - but it is not. It is a good review for a good company with excellent staff. Here's a brief rundown of my experience:
My belongings (1 small bedroom worth of junk you wouldn't even find on Hoarders: Buried Alive) were scheduled for pick-up from storage within a 2 hour window. The items were to be delivered to my new 1 bedroom apartment.
To start, the scheduling process was pre-K simple. It was super fast. And there was a written confirmation in my e-mail within 5 minutes of hanging up the phone. Mind. Blown.
Simply Moving has a certificate of insurance, which my landlord requires movers to have, and were proactive about inquiring what exactly was needed and providing it. Jaw. Dropped.
On the day of the move, for reasons beyond their control, the original crew was unable to arrive within the 2 hour timeframe. It was one of those perfect storms that tend to happen when the 1st of the month, graduations, holidays, truncated work weeks, and gorgeous weather all hit at once... things could have gone horribly awry but the dispatcher did inform me of the delay, apologized, and was able to get a 2 live crew to fill-in: Mitch and Dave.
I am sure all their crews are great - as evidenced by Simply Moving's stellar reviews on Yelp. That said, I think I was very fortunate to get Mitch and Dave. They were sensitive to the fact I was delayed and kept me updated on their status. Plus, it was like a (positive/welcomed) whirlwind hit when they arrived. I've moved plenty of times before and typically had a 3 man crew that took twice as long, if not more. These guys were quick, efficient, and careful. No damage to my treasure trove of forgotten goodies. No marks on the freshly painted walls of the new apartment. No bumps, dents, or dings at all. Nothing. Nada. Even though there were some tight spaces. That's a rarity.
Plus, the guys were personable, professional, pleasant ... really they were perfect. And the time saved by their efficiency more than compensated for any delay. I was completely moved in 2 hours. I've experienced 4+ hours with other companies, excluding breaks.
Overall, despite what could have been, and with great appreciation to Mitch and Dave, Simply Moving was simply amazing. I would certainly use them again (and so I recommend them to you). 5 stars.
Added bonus: The price was by far the most reasonable. I almost forget to mention... read more