DON'T USE SCANIO!!! I scheduled a moved with Scanio for 6/1/13 after receiving the recommendation from my broker, who is a trusted friend. My broker, who has provided me with excellent recommendations in the past, could not be more wrong about Scanio. He specifically told me that they weren't the cheapest movers out there, but that they were the best. Well, not only were they NOT the cheapest, they were NOT the best- more like the worst. They quoted me for a 5 hour move with 3 guys for 9:00 am on Friday. I told Yohai, the consultant that there was no way that they would need 5 hours to move me from my current apartment (420 sq ft and an elevator building) into my new apartment (550 sq ft w/ an elevator) that was literally around the corner- less than half a block a way. After all, they only had to move an armchair, small table w/ 4 seats, a bookshelf, dresser, side table and 15 boxes. I hired the "couch mechanic" to move my sectional sofa later in the day, so they wouldn't have to worry about that. I was estimating it would take more like three hours max, because that was the amount of time my last move took, and it was a second floor walk up all the way in Queens. Yohai insisted that he schedule me for five hours to err on the side of caution, fine. A day before the move, I called Yohai to see if he could come at 10 am rather then 9, because the super of my building informed me that trucks aren't allowed to park outside until 10 am and that they would be ticketed. Yohai said they had to come at 9, and not to worry about the tickets. Here is where things take a turn for the worst. The movers arrive at 9 am sharp, and immediately tell me that I will be responsible for any tickets they get. I call and leave a message for Yohai because that was contradictory to what he had told me the day prior. Next the foreman begins to bring my things downstairs solo. Not sure where the other two guys were- I didn't see them the entire time. While the foreman is waiting for the elevator to come back up, he proceeds to tell me how much I should tip him. COMPLETELY UNPROFESSIONAL. I have never seen a person move so damn slow, but I thought- be patient- when they get to the new apartment they will kick things into high gear. Well, I couldn't be more wrong. The movers left my box spring in my old apartment after they couldn't fit it down the stairs. I expressed to them that it had to fit down the stairs, after all, it fit up the stairs when I moved in. What goes up, must come down?! Not so much, according to them. When the 'Couch Mechanic' came two hours later to disassemble my couch, he (who is not a professional mover) had no problem getting my box spring down the stairs. Of course he charged me an extra hundred dollars for it. After taking the one minute walk from my old apartment to my new apartment, I was waiting outside for the moving truck for a good 15 minutes. Not sure what was taking them so long, I walked around the corner to find the foreman taking a smoke break. On my dime. Awesome. They proceeded to unload the truck, and it was if they were watching the clock to time things exactly to the 5 hour mark. I put my mom in charge of telling the movers where to put the furniture in the new apt, so I could go clean up at my old apt. The movers basically refused to put things where my mom asked, so her and I ended up spending an hour shifting things around after they left. When I contacted Yohai after the move to let him know my of my horrible experience, the snail-like pace that there movers displayed, the unprofessional behavior (telling me how much to tip and smoke break)- this is the response that I got:
"I offered to send over some movers to help you organize the apartment, which was rejected. I spoke with my movers and they mentioned that they tried to take the box spring down the staircase, however did not succeed.
Please advise how you want to proceed."
Why on earth would I want help from their incompetent movers to help organize? Are you joking?
Well, when I emailed Yohai back and cc'd my broker, he agreed to send me a check for $100.00 to reimburse me for the additional money I had to pay the couch mechanic. What about the 20% tip underserved tip that was demanded from your staff? What about taking 5 hours to move a 400 sq ft apartment around the corner?
Bottom line, don't use Scanio. Unprofessional, expensive, slow, and incompetent. Never again. read more