Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

I had a very uncomfortable experience at this location. The manager, Kathy, was very rude and…read moredismissive when I tried to address an issue regarding my storage unit. Her tone felt unprofessional and disrespectful throughout the interaction. When I calmly brought up concerns about how I was being spoken to, the situation escalated in a way I did not expect. I was threatened with police involvement simply for expressing concerns about her tone and asking questions about my unit and the store policy. I did not feel heard, respected, or treated fairly as a customer. I hope management takes customer service and professional communication more seriously moving forward.

Just got here today to find that my clothes had been chewed through by mice and there are mouse…read moredroppings everywhere!

The price increases every 9 months is was bit much. My unit went from $360 to $540 in less than…read more1.5 years. I had to move out.

Jer'myah was great! Very friendly and professional service! So grateful for their helpread more

I think this place is close to where I live and I've had a space for a while. I recently had a…read morefire at my apartment and the person helping me made sure I got what I needed. They kept the doors open for my transfer from one unit to another and opened the gate each and every time I needed it. The place is clean and easy to get to. They all you a few days before payment is due so you don't pay fees either. Price is a bit high but I think storage is expensive. I think is is a cool spot if you need a place to drop off some stuff. It's like having an extra closet.

NEVER do business with this evil, parasitic company!!!!…read more Recently, after paying for a storage locker for 12 years, which cost me some $25,000, I finally cleaned out my storage locker at this facility. At the last minute, to have their employee Abi tell me that her colleague was incorrect in telling me the date of a late fee, and that I was going to have to pay $25 anyway notwithstanding my reliance on her colleague's advice, and then to have their totally unsatisfactory staff Inari unilaterally change their longstanding grace period policy and charge me some $50 to access my unit, even though I was within the 10 day grace period, is unconscionable and outrageous. NEVER DO BUSINESS WITH THE, THEY ARE EVIL!!! John Otrompke

I arrived at the Midwood Extra Space location at 3:52pm on Sunday with a rented truck and a load of…read moreitems destined for my unit. The posted hours on the gate and on the Extra Space website state 4:00pm closing on Sundays. A staff member came out and shouted across the yard that they were closed. He refused to come closer, and after several minutes of yelling back and forth he went back inside without resolving anything. When I called the branch, the same employee answered, now openly hostile, and eventually put me through to the manager -- who told me access actually ends at 3:45pm. That time is advertised nowhere I could see. With a loaded rental truck and no access to the unit I was paying for, I returned to U-Haul and rented storage from them instead. Pleasant staff, same size unit, similar price. If a business advertises a closing time, customers should be able to rely on it.

Milana provided a smooth move in and move out process and answered all my questions! Will…read moredefinitely use this location of Extra Space Storage in the future!

In January 2014, I rented a storage unit with Tuck It Away Storage (now called Extra Space Storage)…read moreon Albermale Rd., in Brooklyn and had it for a year and a half. I was set up with my paperwork by an associate and I was under the impression that I had insurance on my unit since he and I talked about it during the paperwork process. I had just arrived to Brooklyn, to put my life basically, into this unit, so of course I wanted insurance. So after seeing and speaking with the associate over the phone many times when paying my monthly bill, never once did he mention that the page concerning my insurance had not been signed. So from day one, I was under the impression that I was paying for my unit to be insured and like I said, I had just gotten off the road from a 13-14 hour trip, so I was exhausted mentally and physically. I found Tuck It Away prior to coming to NYC and spoke with them a few times about what was available and they called me when the size that I needed became available. So I hadn't seen the unit prior to showing up. There was a large ceiling hole over the unit and when I asked about that hole, they said that it was there from an old ceiling leak that had been fixed. I really didn't have any other choices at that time so I took their word for it since everything seemed to be on the up and up during the whole process leading up to my arrival. I came to check on my unit many times and everything looked ok when I came to see my belongings. So the day that I moved out of my storage which was approx June 15th, 2015, the unit felt really damp and musty and this combination made me cough the further in that I got into the unit, as we unloaded it during the move. So at the very back of the unit, where my very large and expensive area rug was folded up, is where my coughing got worse and then I discovered that my rug had large amounts of yellow and white mold covering it. The rug was sitting in an area not too far from the ceiling hole and the wall that had gotten wet due to water running down the wall from a ceiling leak, that ran into my unit. So I talked to the new manager Stephen and showed him what happened and explained the scenario with with the old rep to him and he tried his best to direct me to the right person but let me know that his company, Extra Space, would most likely not assume the responsibility even though they acquired the company and responsibility just days prior to this. After sending an email about what happened per Stephan's advise and requesting to talk with Justin, the regional, they never provided me with any type of solution and basically played the blame game with Tuck It Away. The last time that I talked to Justin while waiting for a response about resolve, was in July and Iv'e yet to hear back from him with anything. My rug is very valuable and though I can't get the time wasted on the day of my move back, from having to handle this mishap, I would just like a refund on what I had to spend to clean the rug before bringing it into my new apartment, because there is no way that I could've brought that rug in here like that.

From the owner: Tuck-It-Away Self-Storage is dedicated to providing the very best self storage in Brooklynread more

Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

Just a heads up. This place has a very predatory pricing strategy. They get you in at a reasonable…read morerate, but after a few months, with only an email warning you with a month's notice, that rate jumps by over $120/mo. So, once your stuff is settled, and you are less likely to leave, they bump up the price to a CRAZY amount for storage. I love the facility, and they do a great job keeping your stuff safe, but be aware, it will not stay financially safe. My rate went from 290 to 410 without any warning, reason or recourse.

HOW RUDE CAN AN EMPLOYEE BE???…read more I had the most horrible experience with this particular branch just a few days ago. I arrived at 6pm, on the website and on the door of the building, it states closing time is at 7pm. I arrive in the freezing cold while it was snowing with my son in my hands because I needed emergency storage and I rushed over there before they closed. I was told rudely that I could not open a new unit because they closed the system one hour before closing time. WTF? on the door it says that office hours close 1/2 hr before closing. Why does this branch need to close one hour before time? I was furious. I asked for the managers name and how the manager could be reached because I wanted to put in a formal complaint. I was told, I could not get that information. Now, I am not a new consumer, I know how business work. When I told them, that you have to give me that information I was disrespected and brushed off. For sake of time and space I will not go into detail of how bad the two employees treated a potential customer. I would never give them my business, especially with all the competition that is around. I suggest you do not do business with them.

I rented the small storage. It took less than 20min to open it. The people are VERY nice and sweet.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Hi, I'm trying to pay my balance. The "pay bill" link on…read moreyour site leads to a dead page, the link in the email always errors out when I try to pay, and over the phone payments never work. I've called twice and sent several emails and received no response. Please just respond so I can pay my balance.

My partner and I had a great experience at this storage place. I've rented several units from…read moreUhaul in the past, and in addition to finding them dirty and run down, I had an awful customer service experience last time and was seeking an alternative. Park Circle Storage is very convenient to where we live in Ditmas Park, and also shares the block with a zipcar parking lot, which is equally convenient for picking up and dropping off stuff to our unit. We reserved a space online and came in to sign the lease and get the keys. The service is really helpful and customer oriented, the manager was friendly and personable and very knowledgeable and invested in the facility. Unfortunately the unit we reserved online wasn't actually available when we got there, something about the way the system doesn't consider a space rented until the lease is signed in person... so we were disappointed to have to take a smaller space than we planned. However, we were given a discount for the inconvenience, and again the manager went out of his way to make sure we felt good about renting there. He also indicated that they were in the process of expanding, and put us on a wait list for the bigger unit. The facility itself is probably the best storage facility I've ever seen, and I've used several from different companies over the years. It's bright and modern and clean - very clean! I like that it's well lit, the units are metal with metal and concrete doors and floors, which reduces mice and bugs that sometimes plague other facilities. There was absolutely no trace of rodent droppings or bugs anywhere. There are dollies and movable stairs available to make it easier to get your stuff in and out, and I really liked that there was a loading bay in the back of the building where you can pull your car in and unload directly onto a dolly for easier maneuvering. It was GREAT not to have to double park on the street or circle the block to find street parking. The security there is great, when you get your key you get a code so you can come in and out anytime, and I liked that you can set the code yourself so it's easy to remember. I've been back several times to add things to our unit and each time the manager is personable and greets me familiarly, and the whole place just has the feel of a small, local business that really cares about its reputation and customers. Finally, they have other services as well - bike storage, mailboxes for rent and package receiving. I asked a lot of questions about these services, and was really happy to find out that we don't have to sign a contract for any specific time for any of them, we can add or subtract whatever we want as needed. Which means if we want to utilize their bike storage services just for the month of December when our apartment is crowded with guests in and out for the holidays all month we can, and then not be locked in, and the same with package reception, since we don't have a doorman. All in all, I'm super happy with this place, and happy to recommend it.