Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

tl;dr Dispatch was great, crew was horrible…read more I want to be fair. Dispatch was professional, helpful, and the price was reasonable, especially for short notice. I wasn't pushed to give more of a tip, although I did tip more than recommended. I was initially really satisfied, but have since discovered they deliberately damaged a 6-level stacked metal card cabinet. When I included it in the inventory, I wasn't aware there were still items in the drawers. Our move was extremely chaotic, and the moving service that we used prior, checked all drawers to make sure they were empty, before moving items. People make mistakes, especially in stressful circumstances. Nonetheless, I accept that the responsibility of checking was still ultimately mine. However, if I had been made aware there were still items inside, I would have apologized, and either offered to pay more, or moved the drawers myself. After arriving at the new location, my son heard clinking sounds, as one of the movers walked past him smirking, while shaking and swinging the drawers, one in each hand. He then threw the drawers on their sides, onto one of my metal bookcases, which was apparently repeated for all 6 stacks. Between the throwing and shaking, the outer surfaces of the drawers and top of the bookcase were scratched and scuffed. The individual drawers were so badly dented that I had trouble putting several back in once removed, to retrieve the items that had been flung into the very back, past the drawers. They could have refused to take the cabinet, like they did with several boxes I had pointed out at the beginning of the move as needing to be prioritized. I had to beg and offer them more money to get those boxes onto the truck, because they said they'd already taken enough items. It wasn't until they called dispatch that they were told I had preemptively paid more the day before, because I didn't want to risk undercounting the boxes and other items. Dispatch said I didn't owe anything more, and told them to take the boxes. I was trying to understand why this crew didn't simply decline to move the cabinet, like with the boxes. They would have been well within their rights, because it violated their company's policy. Given the smirking and throwing, the only conclusion I can make is that this crew found messing with customers and damaging their items, fun.

Extremely polite, knowledgable, and friendly staff. I actually called their competitors Stop & Stor…read morebefore calling them and had a horrible experience dealing with a rude and clueless staff member (Empire Blvd location) so it was a huge relief to speak with Tom at Safeguard who was unbelievably polite and professional.

The price increases every 9 months is was bit much. My unit went from $360 to $540 in less than…read more1.5 years. I had to move out.

We love these people! They are great! It's always nice to see them, and they're helpful and clear…read more They really work with you; that human side is important. The space is clean and kept looking nice too. Just go, they'll help you out.

I think this place is close to where I live and I've had a space for a while. I recently had a…read morefire at my apartment and the person helping me made sure I got what I needed. They kept the doors open for my transfer from one unit to another and opened the gate each and every time I needed it. The place is clean and easy to get to. They all you a few days before payment is due so you don't pay fees either. Price is a bit high but I think storage is expensive. I think is is a cool spot if you need a place to drop off some stuff. It's like having an extra closet.

I signed up for a unit today and was helped by Mike he was very patient with me while explaining…read morehow everything works. I was really unsure if l wanted sign up for a unit but Mike was so warm and friendly that l decided this company was the one to use. Also the place was extremely clean which l really appreciated. I would 100% recommend them it's worth the cost. Ask for Mike he'll go above and beyond to help you. Michelle S.

I've used this location for a couple of years. It's ALWAYS clean when I visit. This is important to…read moreme because I don't want other peoples pests to migrate to my unit. The staff is friendly and accommodating. I've never felt unsafe when there by myself. I'm happy with this choice. The only negative is that it's an unregulated business and the fees go up regularly as with all storage companies.

#1 Storage in Brooklyn - highly recommend!…read more We had a storage unit here for 5 years and had ZERO issues the entire time: --Prices were extremely competitive -Super nice staff -Great communication re office hours / maintenance etc -They use to make cookies and put them in the lobby (not sure if they still do that since pandemic) -Secure parking -Convenient location -Easy to get in/out of the facility -Oh and they a freaking KOY POND! How Brooklyn is that? A storage place with a Koy Pond Highly recommend!

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

I highly recommend this Public Storage location for all your storage needs. For our family, storage…read moreis an absolute necessity since we are dealing with my husband's disability and needed to move back home. Hanakay is our main contact there and she always goes above and beyond to help us navigate the often difficult terrain of needing to store our life away until better times. She is professional, skilled, knowledgeable but most importantly compassionate. Often accessibility and accommodation is still difficult for those living with disabilities but here at this location it is top tier.

This is by far the worst customer service I have ever dealt with in my life. Making an appointment…read morewith the property manager is like dealing with the wizard of oz. I will be requesting a full refund. This is genuinely unprofessional and ridiculous.

I am SUPER upset at this place, that my review jumped down from 5 stars to 1. I am paying $170 a…read moremonth to store my stuff in here. I come at 6:45 to punch my # in and it's LOCKED. A worker walks by and says "your code won't work" to which we say, "it's not 7 yet tho?" and she replies with "ok" and walks off. She then walks back and lets 2 people into the elevator with a code. I PAY for storage until 7pm at a monthly rate. WHY is closing at 6:45 (or earlier, this is when I showed up) okay for a business to do, when you have a sign on the wall that says 7? Misleading and false advertising! I store my bicycle here and had to drag it all the way home. Horrible experience and service from this place. Not only that, but the air was not on in there today and air was heavy and it was musky in there. There have also been issues with codes not working and them closing the place down for the day with 0 compensation.

This is one of the dirtiest places I have ever been inside of. There is bird poop everywhere and so…read moremany pigeons inside the garage that there are feathers and bird poop tracked all through the halls of the building. The rolling stairs had the directions ripped off as well and the staff did not direct me how to use it properly so I almost lost my foot. Not kidding, I almost lost my freaking foot while covered in bird poop in feathers. I was there for hours trying to move that broken rolling staircase and I still have not heard back from corporate. Just rent somewhere else if you can.

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

I arrived at the Midwood Extra Space location at 3:52pm on Sunday with a rented truck and a load of…read moreitems destined for my unit. The posted hours on the gate and on the Extra Space website state 4:00pm closing on Sundays. A staff member came out and shouted across the yard that they were closed. He refused to come closer, and after several minutes of yelling back and forth he went back inside without resolving anything. When I called the branch, the same employee answered, now openly hostile, and eventually put me through to the manager -- who told me access actually ends at 3:45pm. That time is advertised nowhere I could see. With a loaded rental truck and no access to the unit I was paying for, I returned to U-Haul and rented storage from them instead. Pleasant staff, same size unit, similar price. If a business advertises a closing time, customers should be able to rely on it.

Milana provided a smooth move in and move out process and answered all my questions! Will…read moredefinitely use this location of Extra Space Storage in the future!

Great experience. The pre-move set up was easy - last minute changes were accommodated and the…read morecommunication/response was quick and helpful. The movers were on time, professional, and worked really hard. Overall positive experience. And they help artists!! Highly recommend.

Summary: + good price…read more+ fast and overall fine service + overall nice workers - poor communication - some unprofessionalism - some damages I went back and forth between 3 and 4 stars, but ultimately landed on 3. I want to provide enough context so anyone considering Solidarity Movers can make an informed decision. Overall, this was one of the better moves I've had, but not one that warrants the 5-star reviews I see here. My husband and I moved from MA to NY due to family circumstances. The move was already stressful before it began, which is relevant because Solidarity was recommended by a friend who had a great experience with them. Given some poor experiences I've had with movers in the past, I felt confident choosing them. Unfortunately, things started off rocky. I completed a video walkthrough, received an initial quote, and then requested a revision. After that, communication stalled. Multiple follow-ups went unanswered, and I couldn't even get confirmation that my request was being worked on. After about a day of silence while other companies were responding consistently, I was ready to book elsewhere and left a review reflecting my experience. Within minutes, owner Zak called me. He was understanding, professional, and genuinely seemed to care about my concerns. Communication improved immediately, I received the revised quote, and their pricing felt fair, so I booked the move. A couple of weeks before the move, I reached out to confirm everything was still on track and asked about payment. I was told, in writing by Mike, that the remaining balance would be due "upon completion of your move." To me, that clearly meant after delivery. The move was scheduled for June 19 with overnight delivery on June 20. The crew was originally expected between 12 PM and 2 PM but arrived around 4 PM due to traffic. Traffic happens, and I had no issue with the delay itself. The crew was polite, worked efficiently, and seemed to handle our belongings with care. Unfortunately, this is where my experience started to decline. While packing, I overheard two crew members make a joke about my husband and me. It wasn't the worst thing I've ever heard, but it was disappointing to become the subject of a gay joke, especially from a company that publicly projects queer allyship. I chose not to make an issue of it, but another customer may have felt differently. Once loading was complete, the foreman informed me that the remaining balance was due immediately. This directly contradicted the written communication I had received. When I raised the issue, Mike acknowledged there had been a miscommunication but insisted I still had to pay on the spot. What made the interaction frustrating was how dismissive he came across. He stated this was standard procedure and said he would investigate the miscommunication, but unless there is another Mike, the miscommunication originated with him. Rather than create additional stress for myself, I paid the balance and moved on. To be clear, I still tipped the crew generously because they worked hard. By the end of the move, they had received $1,200 total in gratuity, or $400 per mover. The next day, delivery was delayed again due to traffic, but the unloading process itself was quick and organized. The crew followed instructions, reassembled our storage bed, and got everything into the house efficiently. After unloading, I was asked to sign paperwork stating everything had been delivered without damage. This struck me as odd because we hadn't unpacked a single box yet, so there was no realistic way to verify that. Like many people at the end of a move, I signed because I was exhausted and just wanted the process finished. While unpacking later, I discovered our $1,500 credenza had been damaged. Two interior shelves were broken, one completely split in half. Several glass items were also broken in transit. Nothing irreplaceable, but damage nonetheless. Could I file a claim? Sure. But after an already stressful interstate move, I don't have the time or energy to go through another lengthy process. Instead, I'm leaving this review so others can make an informed decision. Despite everything, I would still consider recommending Solidarity Movers, especially for a local move. The crew worked hard, and this was far from the worst moving experience I've had. However, the communication issues, payment confusion, dismissive handling of that confusion, inappropriate comment, and damage to our belongings prevent me from rating the experience higher. If you're reading reviews because you're planning a move and trying to make the best decision possible, I hope this helps. Wishing you the best of luck!