The price increases every 9 months is was bit much. My unit went from $360 to $540 in less than…read more1.5 years. I had to move out.

Jer'myah was great! Very friendly and professional service! So grateful for their helpread more

I think this place is close to where I live and I've had a space for a while. I recently had a…read morefire at my apartment and the person helping me made sure I got what I needed. They kept the doors open for my transfer from one unit to another and opened the gate each and every time I needed it. The place is clean and easy to get to. They all you a few days before payment is due so you don't pay fees either. Price is a bit high but I think storage is expensive. I think is is a cool spot if you need a place to drop off some stuff. It's like having an extra closet.

NEVER do business with this evil, parasitic company!!!!…read more Recently, after paying for a storage locker for 12 years, which cost me some $25,000, I finally cleaned out my storage locker at this facility. At the last minute, to have their employee Abi tell me that her colleague was incorrect in telling me the date of a late fee, and that I was going to have to pay $25 anyway notwithstanding my reliance on her colleague's advice, and then to have their totally unsatisfactory staff Inari unilaterally change their longstanding grace period policy and charge me some $50 to access my unit, even though I was within the 10 day grace period, is unconscionable and outrageous. NEVER DO BUSINESS WITH THE, THEY ARE EVIL!!! John Otrompke

I've used this location for a couple of years. It's ALWAYS clean when I visit. This is important to…read moreme because I don't want other peoples pests to migrate to my unit. The staff is friendly and accommodating. I've never felt unsafe when there by myself. I'm happy with this choice. The only negative is that it's an unregulated business and the fees go up regularly as with all storage companies.

I'm happy with service. Never had a problem. I misplaced my key and key fob, was nervous tat…read moresomeone could access my unit. I left a messages they must've stepped away from the desk to help another customer it clean an empty unit. I was still worried so I called the back up call center. She heard my worry, called them on my behalf. Before I knew it the cheery manager called me back and gave me my options. I'm very grateful for the compassion and professionalism.

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

I highly recommend this Public Storage location for all your storage needs. For our family, storage…read moreis an absolute necessity since we are dealing with my husband's disability and needed to move back home. Hanakay is our main contact there and she always goes above and beyond to help us navigate the often difficult terrain of needing to store our life away until better times. She is professional, skilled, knowledgeable but most importantly compassionate. Often accessibility and accommodation is still difficult for those living with disabilities but here at this location it is top tier.

Very easy and great people work there made me feel relaxed at a hard time thank you guysread more

So far this place gets full stars because I have no had issues just yet. I did hear some things but…read moreI can only go based off of my personal experience. Yes the rate changes after 3 months, but I found this out because when I saw it was a promotional price, I asked questions and they disclosed everything about the price changing. Maybe they SHOULD let people know in advance, but it is PROMOTIONAL, so common sense should be used whenever you pay ANY monthly fee..promotions expire. This place is very clean. Hubby and I keep our bikes in here and take them out with ease whenever needed. You use your code to gain access to elevators and all doors.. which is nice. You can also operate it from your phone through their app. They do charge you $20 for a lock which they provide, but if you have your own you can bring it and they will refund you. I personally like the lock so I kept it. It does look bulkier and sturdier than the one I own. The staff is also super nice. We met with one woman who helped us set the lock up and explained how to get to our locket, she was super helpful and nice. Few things I wish were different: 1. The prices are pretty expensive for a small locker like the one we rented. Even with the promo rate it seems a bit much. 2. The place is not 24hrs.. this would be such a game changer, for people to access this place after hours for whenever they need to get their stuff. Also, Sundays they close at 4... so that is also a con for me. For most people they just leave items in there, but for someone like me who goes there often to pick and drop off my bike, it seems like a bit of an inconvenience... hopefully this will change one day. I removed locker number from my photo for privacy reasons, but this is what a small one looks like. I will update the photos with how it looks when it's opened, in case anyone is curious.

This is one of the dirtiest places I have ever been inside of. There is bird poop everywhere and so…read moremany pigeons inside the garage that there are feathers and bird poop tracked all through the halls of the building. The rolling stairs had the directions ripped off as well and the staff did not direct me how to use it properly so I almost lost my foot. Not kidding, I almost lost my freaking foot while covered in bird poop in feathers. I was there for hours trying to move that broken rolling staircase and I still have not heard back from corporate. Just rent somewhere else if you can.

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

I arrived at the Midwood Extra Space location at 3:52pm on Sunday with a rented truck and a load of…read moreitems destined for my unit. The posted hours on the gate and on the Extra Space website state 4:00pm closing on Sundays. A staff member came out and shouted across the yard that they were closed. He refused to come closer, and after several minutes of yelling back and forth he went back inside without resolving anything. When I called the branch, the same employee answered, now openly hostile, and eventually put me through to the manager -- who told me access actually ends at 3:45pm. That time is advertised nowhere I could see. With a loaded rental truck and no access to the unit I was paying for, I returned to U-Haul and rented storage from them instead. Pleasant staff, same size unit, similar price. If a business advertises a closing time, customers should be able to rely on it.

Milana provided a smooth move in and move out process and answered all my questions! Will…read moredefinitely use this location of Extra Space Storage in the future!