I had a very positive experience with this company. With people who are moving in and out for…read morewhatever reason they offer good service. The unit I rented was for a month I paid $37.00 for a month. It's $62.00 a month moving forward. Vivivania was the perfect lady. Grace and kindness.

Just got a storage unit and the facility looks very clean and the customer service was excellent…read more Kendall, the manager, went the extra mile to show me different units and answer all my questions. I never really post reviews but I was really impressed by her efforts, patience and positivity.

Consumers, beware! If you're looking for ways to save money on your unit, don't expect any…read moreassistance from this location. A bit of background: My bill unexpectedly increased by $32 (over 25%) from February to March 2025, with no prior notice. Concerned, I visited their office to inquire. I was met by two associates, both claiming to be managers, yet neither could provide a clear reason for the price hike--only repeating "company policy" as their response. When I asked about options to lower my cost or switch units, I was shockingly accused by Diane (one of the "managers") of attempting "promotional abuse" and was even threatened with being reported. This location is anything but consumer friendly. They show no interest in helping customers and would rather lose business than provide transparent answers. This will surely be my last month with this location... When did trying to save money become a crime?

Consumers, parents and students. Be aware!!!! A total rip off. For a $ 27 x month rental fee,…read morethey added without permission a $ 12 x month insurance charge!!!! At the end of the lease, the manager told my son, that they will remove a few things left (a pair of shoes and a lamp) without problem. A few months later we got a $ 280 dollar bill for an administrative lien fee and late charges. We call the location and main offices and complaint. We were told, that they will investigate. They never get back to us. Now they send us to a collection agency.

This place is run down and full of issues. Tenants and staff here goes out of their way to give…read morenormal people a bad day and causes major issues/inconveniences EVERY DAY. The hallways are always blocked with pallets and the parking spaces always parked and blocked. Everyone just don't care about common cuortesy.

They tried to swindle me and steal my money. First, they told me the total I had to pay was 477, so…read moreI handed over 480; then, they gave me my change along with the receipt, which was all crumpled up. When I took the receipt out to look at it, it actually said 417. I saw many elderly people entering this place--I don't even want to imagine what they do to them.

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Extremely helpful staff. If you're looking for an economic storage place in queens this is it…read more 5x5x8 is $75 a 5x10x8 is 160 both with ONE FREE MONTH. They text you to remind you of payments! Never charged me a late fee. Have AUTO PAYMENTS WHICH IS GREAT. When you rent the storage you get the truck and driver for FREE. The driver was great and even helped us! Which helped because we are two short girls and one guy. Kenny at the storage place is amazing! Just cleared out my storage place and was even helped with the move! -PROTECTED MY STUFF -WRAPPED MY FURNITURE -EXTREMELY NICE, FUNNY, NO COMPLAINING -Moved to Bushwick for a great price and no hassle Ray at the front desk was SO nice and accommodating. Thank you so much for everything!

I have a storage unit here for over 5 years . Never had a problem UNTIL NOW. I have spoken to the…read morefront desk , made phone calls and still no solution. I was able to make payments online with no problem . Their online system hasn't worked in over 6-7 months . I once had to call them directly and give my credit card info to someone over the phone . They have an automated service that repeats wrong credit card info and I have to try over and over to make a payment . The automated service has a lag. RIDICULOUS! The owner increased the storage price , no problem , BUT GET THE ONLINE PAYMENT BACK AND RUNNING! I never missed a payment , but this is so inconvenient. ***** MY #1 ISSUE RIGHT NOW IS THE TERRIBLY STRONG SPICE SMELL ALL OVER THE LOBBY . I called 3x to have them give the owner my complaint . Spray the lobby or do something .THE SMELL IS UNBEARABLE ! I recently went to take out jackets and other clothing items . They STINK like the spice smell in the lobby . Everything I take out my unit REAKS of the smell . I haven't taken out my stuff because I have over 4 years of stuff in it . I have 2 jobs and no time to go and clear it. IM SO UPSET that my request about the smell and the payment gets dismissed . Even the employee said talking to owner was talking to the wall . I DONT RECOMMEND THIS STORAGE UNIT TO ANYONE ! I'm going to make a payment today hopefully my last payment , but I'm trying to see what day I can go to clear up my unit . STAY AWAY!

This was my first time hiring movers and J & G Moving exceeded my expectations! The move went so…read moresmoothly that I highly recommend them. I price-compared a ton of NYC moving companies and J & G gave me a competitive moving quote. Additionally, the building I was moving into required a certificate of insurance (COI) and J & G was able to offer it for me for free. A lot of other companies charge for this. Before moving, I communicated with them via email and they always responded promptly and were very clear about what their moving package included. The day of the move, they called and asked if it was okay if they came an hour early. They were very communicative with me during the whole move. The lead guy (forgot his name!) assessed how many things I had and then discussed with the other 2 men on how to efficiently approach the move. The 3 men were over 6' tall and strong, and they were able to finish my whole move in a little more than 1 hr! I did not have anything that was easily breakable but the men treated my things with care. They provided blanket and shrink wrapping for all of my furniture. Everything was loaded up into their truck very quickly. These guys wasted no time. When I arrived at my new apartment building, they had already started unloading my things. I had my boxes labeled with what was inside (i.e., kitchen supplies, shoes, jackets) and they actually placed each box in the corresponding room. Best of all, there were no hidden fees. They ended up not charging me a processing fee that was included in the quote and gave me $40 off my quoted price. The movers were so friendly, communicative and professional, I will definitely be using J & G Moving again! I also wanted to note that on the day of my move, the street I was moving from was blocked due to construction. J & G movers did not complain or make any mention of that until I had stepped outside of my apartment building and noticed it. These guys provide excellent customer service and I was very impressed by them.

If you are looking for the best movers these are your guys. They came earlier then on time for my…read moremove. They are without a doubt moving ninjas. If I was in your position I wouldn't waste any more time looking further as this is the best it gets. They helped me so much and the two guys they sent were so nice. I can not say enough good things about them. They came with a multitude of supplies to ensure all my things were taken care of and the speed at which they moved was unmatched. I have a really large television and they managed to get it off the wall with ease. Lastly they have the best insurance and they sent me the COI that my building requested (luxury building)..I will be recommending them to all of my friends and family. In all honesty this was the best moving experience I ever had. I wouldn't have used any other company. If you don't contact them at least for an estimate you would be doing a dis-service to yourself.

Too many junk fees-unprofessional front desk staff member. Rude, aggressive, defensive. Witnessed…read morehim yell at another customer. Uncomfortable and unpleasant individual. He refused to give his name, said everyone is a manager and call corporate. I called on another day. He hung up the phone on me. I left a message and never received a call back. Additional fee for lein/auction/ late fee/administrative. Only have 1 week to pay then in less than 7 days late fee of $30. Employee said he cannot help call corporate. Corporate re-routes call back to Flushing, Queens-Delong Street. Waiting over 1 week to speak to Janette. This is bad for business. I hope leadership sees this and enforce better practices. What's going on in Downtown, Flushing Queens location? Such a shame and embarrassment to the company. People at the location you do business with tell you to call Corporate, and they don't have the name of their supervisor or boss. No accountability/ responsibility.

Do not rent here without getting every policy in writing first…read more Here's what happened: I called this CubeSmart before our final month and asked a very specific question. If we moved out in the middle of the month, would we get a prorated refund for the days we didn't use? The employee said yes. Based on that answer, we paid for another full month (around $600) instead of just moving out at the end of the month, which was our original plan. We moved out mid-month. Then, surprise, "no refunds." I asked them to check the call logs. That's when it got worse. The manager got on the phone and I could hear him yelling in the background, apparently at his employees. He kept telling me he "didn't know" what was discussed on the original call because he had been on vacation, while he was looking at the logs in front of him. No ownership. No concern that his own staff had given out false information. No effort to fix it. I'm out money for days I never used, purely because I believed what their employee told me on the phone. Bottom line for future customers: the people at the counter and on the phone may tell you one thing, and management will later deny it and keep your money. Get every quote, every policy, every promise in writing before you hand them a dollar. You've been warned.

This place is a disaster. I have been here since 2024 and every year prices go up. They get you…read morewith the low price half price first month or two then BOOM! Price gauging! Like why?? On top of that the owner went from Life storage to Extra. Now end of January of 2026 I was informed by email it's going to change again to Manhattan storage! Wtf? And on top of that, the insurance going up to $30.00!!??? It's ridiculous! Save your money and go elsewhere! How am I paying from $130 to $300 in one month with a new company!? INSANE!! I'm leaving!

I LOVE Extra Space Storage, feel is one of the fairest, cleanest and best companies when it comes…read moreto storage spaces! Great things about this location are: its security, with your own code is almost near to impossible for other people to get into your unit. Their space for loading is huge which amaze me and made me feel better about the whole experience! Now, there is a lot that can be improved but is mostly their store managers and assistants manager, first of all I didn't feel like they wanted to help me out with finding my unit, they just gave me directions to it, which compared to my last location was definitely different! Second, my code wasn't working (I tried 3 times and went into the office for 3 times to tell them) and instead of them helping me out they would just send me right back out, it took nearly 5-8 minutes for them to really fix my problem and to take me serious! Last, I would have really appreciated them telling me where my unit was cause once I went down I had to search on a loop all the units until I found mine, and know this, the floor is gigantic so I did loop around a lot! I believe that store managers and assistants manager should welcome you during your first experience, once that is done they can definitely chill a little more! I just hope it does improve because my parents come often and I would like them to find a friendly face when they come by themselves!

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Manager Was very helpful. My experience was quick and efficient. Thank you for the young lady at…read morethe counter I believe her name is Donnie . She was great at well

Got charged for damages i did not make. Better to drop off during business hours since apparently…read more24/7 drop off allows them to make up bs damage charges. Says i damaged the roof meanwhile i street parked the entire time, went to a storage that had outside loading zone and my apartment which had street parking. Save yourself the hassle, don't use uhaul.