Excellent service and communication. We had an unexpected issue (through no fault of Access Self Storage) that affected some items we had in storage, and what could have been an incredibly stressful situation was handled with so much care, professionalism & urgency. The staff was incredibly responsive throughout the entire process. They kept us updated, took photos of the affected items, helped us understand what was happening, and worked with us to figure out the best next steps. Things happen outside of anyone's control, but what really matters is how a company responds when something goes wrong. Access Self Storage staff absolutely showed up for us. I'm incredibly grateful for their help and would genuinely recommend them to anyone looking for a unit in the area. Thank you to the entire Access Self Storage team for going above and beyond! read more

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and they help you with everything you need!!

Very friendly, very transparent. And very helpful workers and work environment. I feel safe and very accommodated.

excelente servicio, buena atención del personal accensores amplios, parqueadero amplio y seguro

I stored a lot of things here and eveyrone was super nice. I had moved my stuff out of this unit over a year ago, but hte lady Jeanette was super nice everytime I would come in. I never hada ny problems with her. I noticed a lot of rat crap in my storage though, which I know is not her fault. WAs pretty upset over that. I'm considering a new storage unit, which made me rethink this and just yeah. Hopefully this doesnt happen again if I return? read more

In spite that they came highly recommended, we sourced many other facilities. It was too easy as the location is full of competitors. In the end we chose them. It was the warm and comfortable feeling of a family-like atmosphere they gave us. After two years and two floods we finally moved out, but not because of anything other than we did not need the extra storage any longer. The Access Self Storage team was amazing, super helpful and always communicative througout our stay. We never had a doubt our items were in a safe and clean location. If ever we would need to store our items in a facility in the future we would most definitely chose them again. Suggestion: Regardless of where you decide to go, use plastic storage containers on the floor especially if your unit is on the lower level. read more

Jeanette in the office (curly haired lady) was an absolute peach to work with. She helped in many ways throughout the storage process and thru moving our things out of storage. Was a very pleasant experience read more

I was one of the first customers with access storage when U rented a eoom for my start up business in 1989 I was their customer untill match of 2020 31 years at the Long Island city location. Great service and super friendly staff ,treated us as family! RT (Aarti) Suraya Juan Ross Janet Vanessa All the employees offered wonderful service I recommend this storage facility for Business and personal needs! Good luck ! Neil D Natural read more

I have been a customer of Access Self Storage for almost 2 years now, and I continue to be treated and greeted by the outstanding staff like we are family. They are consistently helpful and professional at the highest level. The prices are reasonable and the security in the building is as good as it gets. I am very happy I found Access Storage and I don't plan on going anywhere else. I will reiterate, the staff makes me feel like family and I enjoy going to Access Storage because I am constantly talking and laughing with the staff, and this makes me feel very comfortable. Even their customers are friendly and helpful. I highly recommend Access Sef Storage. read more

No complaints with this place at all. Sign up was extremely easy and price was more than reasonable. It is well maintained with helpful staff. Unit was clean and ready when I arrived. Have had no issues thus far, would definitely recommend. read more

I used this storage facility for almost 3 years. They were always accommodating and very reasonably priced. Overall 5 stars because they went above and beyond at making me feel like family. read more

I couldn't be more thankful to Access Self Storage for helping me with my storage needs during the time I was displaced from an apartment. (Which I am now reading happens to New Yorkers more often than I thought.) I was really bummed out about the whole situation but the pleasant and cheerful demeanor of the staff reassured me that things would be okay. I'd always imagined storage spaces to be dark, dirty, and dusty places but Access Self Storage has shown me the opposite to be true. It's probably cleaner than the new apartment I live in now. They also mentioned that they have an exterminator drop by monthly to prevent any issues with pests. I got a pretty good deal on a storage space that would hold one room's worth of stuff (and maybe a little extra). The promotion was 50 cents and month for the first two months and then the standard rate going forward. The rental process was very easy and straight forward. Getting set up with my space with the help of Artie Jeffries was also a delight. I'm not sure how many renters there are but this business adds a really personal touch when they recognize and remember you with each visit. I'm hoping to not store under the same circumstances, but I'd love to go to Access Self Storage again for keeping my things in a safe place. read more

Great storage place! Flexible, safe, great customer service (speak with Soraya). I kept my stuff there for 2 years with no issues at all. I'd definitely use them again and recommend them to anyone looking for storage. read more

Exceptional service and price here. Great move in promotions (free truck and free movers depending on size of unit). Friendly staff. Conveniently located in between Brooklyn and long Island city. Highly recommend using if you're in need of storage in the area. Thank you Janelle and Juan for all the help!! read more

I chose this place because of all the great reviews on yelp. I had a great experience too. Ross explained everything when I was signing the contract. Artie or Archie, don't remember well ( I'm bad with names, lol ), was very friendly and explained everything very well too. You have to take the 7 train to Hunter's Point and then the Q67 to Review Ave. The place is pretty big and there are clean bathrooms. They provide everything you need if you don't have it. There was a special going on for about $50 for two months. Great prices, clean facilities, great customer service. Oh, and I was told that there's a little boy's ghost by the name of Teddy that runs around there, lol. The building is pretty old but well kept. read more

Excellent customer service. Staffs were very friendly. They want to help you like family and not like another customer, going for their wallet. Facility itself is not that modern because they have been there for awhile but well kept and clean. Staff makes up for anything it may lack compare to other places. read more

I'd been dreading the thought of moving out of my apartment pretty much since the day i moved into it. Thank God for the crew at Access Self Storage; they made my move so much less painful than I expected it to be. Booked my storage space a week in advance. Access provides a free truck and driver for for up to two hours. Printed out the coupon on their website and got a month of storage free. First they tried to set me up with a space in the basement, but then i found out from an employee that, on a couple occasions, sections of the basement have flooded. After that, there was no way i was leaving my stuff down there. Ended up on the fourth floor. Pros: -Friendly staff. -Lots of fairly-priced moving accessories for purchase in the office. -The driver and a nice big truck showed up right on time -Great variety of units/prices -Reasonably priced, esp with website's coupons -Plenty of hand carts, ladders and all that stuff to make moving into/out of the unit go quickly. Cons: Kind of a sketchy hike to the nearest subway. I wouldn't do it in the dark. Possible basement flooding.... steer clear of the bottom storage level Bottom line: So far, so good. Friendly and helpful staff, fair prices and good service. I'm pleased. read more

As I mentioned when I first stored my stuff in my Storage Post review (http://www.yelp.com/biz/storage-post-long-island-city-3#hrid:fs0RRDxukKrrr4Sc3vTYYA), I did a lot of searching and comparison in person before I went with Access. Having just moved my stuff out, I continue to be very satisfied with my decision to store with them. They offered me a great deal on the first three months, and even at normal price (which was laid out perfectly clearly in advance) they were a good deal. Easy to access, with a big loading dock, clean facilities--even clean bathrooms, helpful employees. It really feels like a family business. The family business part is key to me, actually. For example, when I had to have a shipment sent to them and it fell outside of our pre-discussed parameters, they were nevertheless very helpful and accommodating. They never pulled any kind of bureaucratic nonsense on me... they were just honest and helpful. And they refunded me my unused days of the month when I moved out, without being asked, whereas I think a lot of places would have made up some bogus "policy" just to keep my money. And they never raised their fees on me. I've recommended Access to all my friends and would definitely use them again. read more

These guys were AMAZING! We had the best unit right next to the LOADING DOCK! for a great rate. They also were incredibly helpful when we finally had to move (we kept hanging on to the unit or our business, but had moved to a location in the Bronx, so the commute just got to be too much with a moving truck!). Even in our move out though - they extended such grace and even stayed late so we could try to wrap up on time. Their front office staff is always very friendly, personable and helpful! Will miss them. read more

I moved to NYC from Philadelphia and was looking for a storage facility in the area to store some of my stuff while I moved in to my sublet. I found Access Self Storage since it was close in the area, but it was a really lucky find. The service was awesome, the staff were very helpful, the prices were good, and the facility was excellent! The only way they can improve upon the service is if they have a full service open bar at the facility! Let me elaborate - the service from the staff was really good. I had come in close to closing time, really exhausted and tired and under time pressure to return my rental UHaul. The staff there helped me unload some of my stuff and move it to my storage locker. They were also very helping and let me stay a while longer past closing time so I could get all my stuff in the unit before I left. It was a great relief to be set up and moved in in such a short period of time - and with the friendly professional service, I really couldn't have asked for more. As for the rest - the facility is really clean and the storage lockers are excellent. The quality of the facilities, cleanliness, availability of carts, clear organization etc. definitely make it worth the price. I would definitely go back for future storage needs and would recommend it to anyone looking for storage. Cheers, Ritwik read more

Really good service... least painful moving experience ever. Samantha was extremely helpful and the whole staff seemed genuinely courteous and friendly, from the front desk to the warehouse. Plus the movers that they contract with are equally friendly and took extra care to wrap all my stuff to protect from rain WITHOUT charging extra from packing materials or tape. I paid the price we agreed upon... Pelia (sp? "pay-lay") was super nice and professional. Winner!! read more

Everyone was really helpful and friendly. I appreciate that both the front office staff and the guys who show you the storage space pay attention to you and your needs. The place is clean and well organized. I trust it. read more

Life Storage is clean and bright and I always feel safe and welcome there. Best of all, there's Nicole in the office. Her warmth and professionalism make the whole process of getting a storage space a pleasure! read more

Just got a storage space 2 weeks ago.. So far so good,good service and nice space, Might get another unit soon! read more

I was recently displaced from my new apartment and needed short term storage for my belongings. I performed a quick yelp search for storage in the area and was sold on Access after reading all the positive reviews. It turns out that "what you read is what you get." The helpful kind folks that work here certainly made the moving/storage process less painful. The facility is clean and well maintained and the folks (shout out to Juan, Ross & Artie) that work on the premises made what was a nightmarish experience a real joy. As such, I highly recommend going with Access Self Storage! read more

This is by far the best storage! I have been a customer of Access Self Storage since 2009. Soraya the manager is extremely helpful and so is the rest of the office staff. The building guys are also great, they are always eager to assist. I have used this place for my personal and business needs. I highly recommend this place if you are in need of storage. They are now climate control and still keep their prices reasonable. 5 stars for this wonderful team! read more

WONDERFUL service and team! I am moving out of our storage locker at Access today, after storing our stuff here for several years. The competitive pricing is what originally drew us here, but the friendly and helpful staff is what kept us here. Moving is stressful and no fun, and during the last few weeks each and every one of their staff did whatever they could to help facilitate the process. Additionally, the packing materials that they have on site came in so handy, and were priced reasonably. They even took an extra box that didn't fit back in our unit for a few days until the movers came. Wonderful staff and service. Highly recommended! read more

Impeccable service! Staff is warm and welcoming. If you are looking for a storage service in the area, I highly recommend you look no further than Access! read more

I have used this storage facility for a few years now and highly recommend it. The whole staff is very friendly and helpful, this is the first place that made the extra effort to know my name when I walk in. Not only is it clean and centrally located, but also equipped with dollies to move around your items. I have recommended this to multiple friends who also use this storage place. Thanks to the whole team at Access Self Storage! read more

Best storage option for people who live in Greenpoint or LIC. independent business, friendly staff, good hours, great square footage for the money. Highly recommend. read more

I was a customer of Access Self Storage for 15 years. I can say from experience that they provide excellent, reliable and safe storage for the long haul. I had no problems or even minor issues in all that time, and whenever I had occasion to speak with the staff they were always courteous and helpful. I cannot imagine having had a more trouble-free long-term experience. Because of my work (I have been a reporter and photographer since the late 1980s) I had among other things more than 40 large boxes of files - news clippings, research, notes and thousands of print photos. When we transferred these to my new garage, we noticed that not a single paper smelled funny, and there was surprisingly little dust and no evidence of bug activity. So I can say without hesitation that Access keeps the air dry and the place clean, consistently. On a personal note, I had an office in the World Trade Center and my wife and I ran a bakery/cafe in Little Italy until 2003. We were here for the 9/11 attacks, and when we needed to take a storage place, safety and security were foremost on our minds. Access kept our things safe until we could take them back, and we are grateful and quite satisfied for their excellent service. read more

My partner and I chose Access Self Storage while we were in-between locations during COVID. I cannot express how kind, flexible and affordable this storage facility and its customer service team was. Access Self Storage gave us an incredible deal and even a coupon on a moving company. Not only was it affordable, but the team was understanding when we moved out early and waived the early cancellation fee. I would highly recommend Access Self Storage to anyone in the area in need of storage. read more

I'm a new customer as of June and couldn't be happier with the customer service and ethics of this company. I spent about a month researching options and it seemed like I was doomed to go with the lesser evil (all the bigger companies I researched seemed to have hidden costs and rates that went up after a couple of months). Luckily I stumbled onto Access Storage one night. After calling Soraya I had such a good feeling from her, she went above and beyond for me, even sending me photos of the unit. After speaking with her I decided to go with the company. So glad I did, the rates are guaranteed for a year! And the people working there are an absolute pleasure: Soraya, Ross, Artie! They've all been working there for a long time and are not only helpful but give you a big sense of trust. The facility is very secure and looks very clean. Wonderful company and I would for sure recommend. read more

I first used the Access Self-Storage in Rockland County, NY. It was a great experience. The facility was immaculate and the staff was so helpful. So when I needed storage in Long Island City I was happy to see that there was an Access Self-Storage facility close by. Again I was impressed with the facility and most of all the friendly and excellent staff. I no longer need storage space but if I did I would hope there would be an Access nearby. read more

I brought home things from my unit in October and began to notice holes in my things. The elbow of a sweater jacket missing. A cocoon in my fall jacket with surrounding holes. My dry cleaner confirmed it was moths. I called the storage unit and they seemed not shocked. Upon examining everything in my unit, I found moths crawling around in my suitcase, curtains, sheets, winter blankets, and clothes. It was on the first floor and the ceiling of each unit is very open with exception of some bars. They did even offer to give me a new unit. No one helped me clean. One woman was very nice and gave me gloves, but I had to buy my own repellent and return with a friend. There were holes, larvae, and excrement in my things. I had to throw out thousands of dollars worth of items. (The number of the insurance company was provided but they only cover $500 of vermin damage even if you paid for $2000 worth of protection.) I also asked the office workers if they would inform the units that surrounded mine. There was no answer. The moths had to have come from another unit and had to have spread elsewhere. If you have been affected by moths in this facility, please friend me. I think we have a case for small claims court. All clients on that floor deserved to know about the infestation ASAP in order to save their belongings. read more

Great experience! Employees are friendly and helpful. We got a free first month even though we were only staying a few months.

The managers are incredibly helpful, the space is reliable and affordable. Thank you Access Self Storage.

Everyone in NYC has a storage space right? For those of you outside of NYC you have no idea how small and cramped NYC really is. Our apartments are all pretty small. What is considered to be a luxury apartment in NYC is a joke anywhere else in the country. The only city as cramped as NYC in the world is Tokyo. Storage units are just a fact of life in NYC. I am not a hoarder in fact I might be the opposite of a hoarder. I could easily land a job as someone who helps you get rid of stuff if you are a hoarder. I do not know anyone in NY who has the space to be hoarder. In addition to everyone in NYC needing a storage space I have a storage space because I left some very cherished things of mine that I own at my mom's. They were photo albums from the 4 proms I went to in high school. (for a girl a prom is only second to a wedding) my martial arts trophies and about 20 other photo albums. They were in boxes and she just gave them to Goodwill when she moved to a resort community. My child hood friends have given me quite a few pictures from my youth but not all of the 20 albums. I still have my friends though and still have my memories with the exception of one. I am still friends with the guys who took me to the prom who were like brothers to me but one was shot and killed and nobody else has that picture! So though I have a happy life now I want to save my memories as much as I can. So having said that I have had my stuff in storage units in Brooklyn and Queens. Manhattan is way too expensive. What some people pay for rent in other cities you pay for a storage unit in Manhattan. I have had my stuff here for years and years. The reason is the price. And if you are already a customer your price stays the same. In all the years I have had my stuff here I think my price was only raised once or twice and it is still reasonable. I put my stuff here before LIC was popular and there were no hotels or restaurants or parks. It was very industrial. So I was quite the genius to choose LIC to store my stuff. The price has most likely gone up due to the area becoming popular now. I had to get some stuff and put some stuff in for my birthday. Most storage units in NY are mad scary. I could tell stories of jokes played on me in the past in previous storage facilities but I won't. Access is well lit and cleaner than most storage facilities. They provide a lot of free services. They offer a free truck to pick up your storage boxes. Free furniture dollies, hand trucks, and rolling carts...FREE. You can arrange to have them accept deliveries for you...FREE. One year I had canceled my credit card and changed it or something due to a stolen credit card. I forgot to tell them and instead of just closing my unit they knew all my payments were on time usually and knew it must be due to some issue I was having and they were patient and courteous as I didn't get back to them right away due to phone problems and not getting messages either. The hours are nice and long so you don't have to take off of work or interrupt your life to get there. Though a truck can pick up your stuff and drop it off for you if you are going with the truck make sure to have a ride home it is far from the subway the truck doesn't take you home. But most people have friends pick them up. This is by far the best storage unit I have used. read more

I tried to do some research to find a trustworthy, clean, convenient storage facility but it was hard to find many reviews of places near me (Greenpoint, Brooklyn). I went with the LIC Access, crossed my fingers, and went with it. I was so glad I did. Like Eliza, another reviewer says, there's a family feeling here. The managers and shift supervisors are very nice and helpful any time I needed anything. I had a unit for almost two years. My unit was clean. No vermin. The place was never annoyingly busy. Sometimes I had to wait a few minutes longer than I wanted to for the freight elevator, but it wasn't unreasonable. The elevator guys were mostly friendly. To prep for a move, I bought a ton of boxes and packing tape. I was able to return everything I didn't use for a full refund. Awesome! read more

Well maintained, friendly and helpful staff. The only thing that I don't love about this storage location is that there is one elevator, and it's operated by a staff member. When I was moving in, the process was slow because although the elevator is large, managing traffic is challenging with just one elevator. The person operating the elevator is always polite and helpful. Everything else about this location is great. I see the staff actively cleaning almost every time I am there. The hallways and bathrooms are clean and smell good! I would absolutely recommend this company for storage. read more