The last place I expect white glove service is the UPS Store, so I gotta shout out my guy Kevin working behind the counter for going above and beyond. At the age of 30 I should really know how to print off a shipping label and send a package without any help, but here we are. I was insecure about my lack of UPS ball knowledge, but he was so helpful and engaging that it made me feel not stupid. I watched him help a couple other customers out with the same positive attitude, and I was inspired. It was a short 3 minute interaction, but Kev's positivity and helpfulness made my day a little better. Give him a raise UPS. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo read more

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Took a 15" long fragile item in to be packed and shipped. Was helped by Deven. He charged for 18x14x12 fragile pack, which by my math does not meet the 2" of required packing material that UPS regulations say should be around all fragile items, but they're the experts so I follow their lead. They then decided to wedge my 15" fragile item into a 14" long box, completely ignoring the 18" box they charged for and the 2" packaging material rule for fragile items that their own company (UPS) enforces. Plus, they charged for dimensional weight of the larger box (19lbs cost instead of the actual weight cost of 8lbs), then used a smaller box so that the store did not get charged for the 19lbs dimensional weight. So to recap - the store paid for 8lbs of freight but charged customer for 19lbs of freight. Talk about deceptive business practices. This store should be investigated. Do not take your fragile items here to ship unless you packed it yourself. If you get charged for dimensional weight, make sure the store actually uses the appropriate box. read more

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Quick friendly service, got a document notarized and they were very efficient and nice.

friendly and efficient service. It was quick in and out doing a return. Would recommend

Helpful staff , got the job done knowledgeable, notary available. Recommend this store.

The service at this UPS store is awesome. I have had documents notarized, passport photos taken, sent items from here and brought returns to this location. Every single time I was met with an efficient, friendly and knowledgeable staff. They help find the right solution every time. Thank you! read more

Store hours say open at 8:30am, twice in one month I go there to drop off packages around 9am. They are not open. Even an employee is standing outside waiting for key to start business. Had to lug my packages to another UPS TWICE. Once i can understand but two times is a badly run business. read more

The purpose of my visit to this store was to have them send a 3-page fax. Staff weee helpful & the job was done quickly. I forgot how much I paid but call & get their rate. read more

the dumbest and stupid kids are in this location to serve the public on the wkend. guess nobody want to work on wkends so the ups. take dumbs youngest to fill in and they cant process a package. , then you have to walk a couple blocks down on first avenue where they have smarter youngest that can process your package in seconds. first and last time i step into a ups location so bad read more

I had an item to be sent from US to Europe. The store gave me options UPS and USPS. I took USPS because I trusted the option. However, it turns out that USPS does not care about packages that are sent outside of the US (I contacted them), that there is no tracing of the shipping (!). So proposing such an option for shipping an item that costs more than $5000 is actually unprofessional. Additionally, the question of the insurance did not even came up, although I mention the price for insurance purposes. The package got lost in Brazil instead of being sent to Europe and is lost forever. I lost the entire money read more

Damaris and store manager are best customer service in a long time Damaris gets 10 gold stars for helpfunesd read more

I like the new store at on 2nd Ave between 61 and 62 but went there today at 10:50 am. The lights were on and the door open...so I went in...only to be told to leave as the store opens at 11:00???? The kid at the counter was busy on his cell phone. Are you kidding me. I am a senior and should go back out and stand in the cold rain for 10 mins when all I was doing was dropping something off? No apology nor explanation...he did not even try to be friendly. Staff needs better training in manors and customer service. read more

This company is the worst. I would advise everyone to stay away from UPS. I paid $51 for an overnight shipment which had timely sensitive documents that I needed to be delivered ASAP. and I wish I didnt. They lost my package and the couldn't locate it. When I went to the UPS store to ask where my package is they told me we will open an investigation to get to the bottom of this and that was Sept 21st, since then I call everyday to follow up and every time I get a different answer. They said wee located the package and the when I call the next day they say we are still trying to located and you have to wait for 15 business day. Don't trust this company with your packages. If they lose your package. There is nothing you can do about it. I'm giving this company 1 star on every branch and every social media. I want to expose how unreliable and unprofessional this company is. read more

A 1000 stars for Kavi at this UPS location!. I had an incorrect label for an Amazon return. I had a label for a drop off at Whole Foods vs UPS. Kavi said he was heading over to Whole Foods later in the day and he would take my package there for drop off. I can not thank him enough for such customer service. Also his staff is friendly, helpful and seem happy to be there. Wishing him all the success in his new location! read more

Best ups store ever!!!!!! Always great people there always helpful always packages arrive at their destinations quickly and perfectly packed. 100 plus stars read more

I can't say enough great compliments about this UPS Store. As opposed to the others on the East Side, this new location deserves a 10 star review!! It's a family run business with Kavi at the helm. And his crew of happy, helpful, polite and super professional employees are top-notch!! Dino is a treat to work with and incredibly talented and diligent. Her packing skills and outgoing personality made a difficult job simple! Along with Christina, Kevin and Juan, there is only ONE UPS store that will exceed your expectations, and this is the #1 spot! read more

"Closes" their register before the store closing time. Got sent by another location whose Amazon return scanning was not working. What a waste of my time read more

I had the best experience ever at this branch. Came by 45 min before it closed on Wednesday 6:15pm 7/14. The employee working there was so incredibly helpful I felt like I was in a Trader Joe's. Plus I got a wheat back penny in my change...I collect coins. So that made my day. Thank you UPS. read more

I recently had an AWFUL experience with this UPS store. I shipped some of my mother's things to family in Virginia and California. My mother recently passed away, so these were precious heirlooms with a lot of emotional significance. I hired this UPS store to professionally pack and ship my belongings, which cost me $1200 in total. The result was the following: - 1 floor lamp arrived completely damaged. It was made of sturdy metal and the metal was bent, and the glass parts were shattered - A second floor lamp arrived 3 weeks late and completely damaged. Glass parts were shattered. - Items clearly labeled to go to Virginia were sent to California, and vice versa - A box arrived completely splitting open We shipped the items a month ago and have still yet to see a single cent of reimbursement for the extensive damages and sheer carelessness of the services we received. We've filed complaints and claims through UPS corporate, yet no one at the company has stepped up to actually take any action to correct the situation. While the UPS store did arrange a complementary pickup service in order to ship the mixed up items to their correct destinations, they have failed to compensate a single one of the damaged items or for the packing service, which they did such a poor job on. The manager of UPS store #0647, Mark, has been unresponsive and unhelpful, failing to return repeated calls and emails as if trying to avoid having to deal with the situation. These items are irreplaceable, and I am absolutely outraged at the total lack of professionalism and compassion, and the terrible customer service, at this UPS store. read more

The UPS Store - This is what happens when you ship things through this UPS location. - Shipping Centers Near Me - New York, New York

What a beautiful new space. Bright light more efficient. And you can see the people who work there are super happy to be there now. Stead of being cramped in the back and having to eat over a sink in a bathroom. There's actually staff area. The staff here are amazing. They help me out every single time I walk in the door. Whether they're holding a package for me or helping me pack something or helping me print something. Phenomenal. Manager is a rockstar. read more

Amazing! Amazing! Service. My favorite UPS location. Damaris is Awesome. She has an eye for Customer Care. Very kind and ready to help. read more

The woman that works there called me stupid, told me to shut up, and was absolutely awful to me. It was one of the absolute worst experiences I have ever had in customer service. It was all because she had to leave and didnt want to explain that I could purchase a box to make a return to Amazon! read more

I made an appointment online with this store to get a document notarized. I got an email confirming my appointment. When I got there the employee told me they do not have a notary. I said that I made the appointment online and asked her what happened? She said she had no idea why I was given an appointment. read more

I have been a customer at this store almost since it opened decades ago. It has Always been a very pleasant experience. That changed today with a hostile employee at the register who after telling me one price, changed to another and would not explain. When I said it was confusing, he said did not need to be of service & walked away. I asked for pkg back and when he gave it me there was another customers item inside mine. So not only hostility but also incompetence. He was a heavy set man wearing long braids seething with anger. I realize this is a difficult time for all & we need more compassion but he needs help & a job NOT in service to the public. read more

Donny the young lady that works here is very quick on her toes professional efficient & physically strong for her size, she is an asset to the company. I highly recommend this location because of her. read more

Specifically made an appointment last week to get an important and time sensitive document signed by a notary. Take 30 mins to get there and take the afternoon off work and they tell me the "guy" isn't in today...why wouldn't you call and let your customers know, especially when they have an actual scheduled appointment with you. Will never recommend getting services from them. Go to a company that cares about their customers time. read more

It's 8:23am and the store is still closed. It's supposed to open at 8:00am. People are bringing packages and this is major inconvenience and it's a recurring problem. Do not come to this location if you want to be ensured it is open. read more

I was charged $90 plus wrapping and insurance for delivery of my package to Florida. It was returned to the New York store. Even though UPS called me from Florida to ascertain the correct address which had been entered incorrectly, it was returned anyway. There will not refund any part of the charges. And indeed I would have to pay again for a proper delivery. NEVER AGAIN UPS. read more

Deamaris is the BEST employee ever- the hardest worker & without her I & many others would have to find a new place for shipments. She makes the store! She always has a smile, knows every customer by first name & is the most dedicated employee I have ever seen. Praise for Deamaris & the incredible work she does! read more

Madison, an employee at the UPS Store on Second Ave between 61st and 62nd St, is super friendly and highly competent in various aspects of customer service -- from general shipping inquiries to problem solving and execution. I appreciate her making each of my visits to this location pleasant and productive. read more

Dino is amazing. She is always so professional, kind, and accommodating. Thank you for great service Dino!

The woman who is in charge of this store is an absolute rock star. She is super efficient and gets the job done right. There's another UPS store just a few blocks north but that one is often closed when it's scheduled to be open and the workers there are rude when it is open. Choose this UPS! read more

I visited this store several time before I wrote this I have had very good experience at this store . They are very efficient ,quick and very polite . Even at Christmas time - I had to wait only 5 minutes to mail out my package . read more

I came in with the package and forgot to print the label that I had created. They charge me $3.50 to print a label in black-and-white That I emailed to the store clerk. Do you think people are made of money that's ridiculous read more

Damaris is Awesome! Flat out the best person to help you with anything at UPS. She is an extremely hard and dedicated worker!

There are a few UPS stores nearby and this one is the best. The staff (at least the two regular people I see all the time) are fantastic: efficient, friendly and helpful. If I could, I'd give them six stars. read more

The staff can be a hit or miss but what I find outrageous is your are not allowed to pack inside the store. I bought a tape and a box but the employee stated to me "You are not allowed to pack inside the store" and I had just bought the packing material from their store . I wasn't in the mood to argue just had to laugh at some business policies to try to squish every penny out of you. I packed outside their doors handed my package and left . I haven't went back and I doubt I will be going back. Passport photos are also a joke in this place . Now you don't need to squish a penny out me me cause you ain't getting nothing zip nada. read more

This was, by far, the most friendly and professional staff I've ever worked with at a UPS store or shipping company. I came in with 4 boxes filled with delicate 3D prints. Dominick and Dyno looked over my packages and suggested that they would repackage everything. Dyno repacked every print taking extra care to make sure each part was wrapped to survive the trip. I am very thankful for her careful attention to each piece. She cared for my work better than I do. Such pride in her work! What a great day! Thank you!!! read more

OK, you're not going to believe this one...my daughter went into this store to mail her car keys back to us on Long Island. She didn't want to spend the $15 to track the package (her fault), so they sent it via Parcel Post, which they said would take a few days. Two weeks went by and I had still not received the keys. I called Mark at the store, who first denied it was his store that sent the package until I gave him the receipt number and the name of the employee that assisted my daughter. He said he was too busy to talk and that I should send him an email, which I did promptly. After another 4-5 days of not hearing from him, I sent him another email, which he never responded to. A few more days after that, my daughter received the keys back...apparently, the employee at the store forgot to put postage on the envelope, so Parcel Post returned the package. Really? Forgot to put postage on? So my daughter went back to tell them what happened, and they refunded her money, which was nice, but clearly not the point. If you have anything important to send anywhere, you'd be foolish to use this establishment. read more

I have been using the services of this UPS store for the past few months since moving to this neighborhood and I can honestly say that going to this store is a pleasant experience. Like most people I dread those errands but the staff is so helpful and nice it's a pleasure to go there. Jackson, the college student that is hired as summer help is polite, knowledgable and a pleasure as is Darcell another full time employee. However, Dyno the manager is the most wonderful and sets the tone for the whole team. I came in yesterday to send a package and she was familiar with the return policy of the store I was returning my item to and offered to go on her computer to help me send my package so that I didn't have to go home to do it. She was happy to help and said she likes to treat people the way she would like to be treated. We need more people in the service industry (and everywhere, to feel that way!). Thank you Dyno. read more