These guys really saved me. It was 85 degrees outside and my nearest store to buy boxes was way too far to walk in that heat. I was also moving out the next day and really worried about the ordering boxes for delivery and them not showing up. I placed the order online and called to confirm timing. They assured me that the boxes would arrive that day and they did! Within only a few hours, the boxes, bubble wrap, and tape were at my door. Very reliable, very reasonably priced, amazing customer service, and overall a great experience. I will definitely be using this company again and recommending them to all of my friends that are moving. I also liked the products that they carry- sturdy boxes, the bubble wrap had perforated lines to rip at so you didn't need to cut, and the tape was good quality. read more

Eddie is a LIAR: They have not refunded my money for boxes never delivered. I ordered boxes at around 10:30p for a delivery the next MORNING. The payment went through; no boxes. After multiple calls and no boxes, he FINALLY answer to tell me they had cancelled my delivery. They never told me this. Until 6 hours AFTER the ordinary scheduled emergency box delivery. I have yet to see a refund. Huge scam. Impossible to reach. Spoke about this THREE TIMES. About to contact police and BBB; already in bank investigation. Do NOT WASTE your time or money here. read more

Great boxes terrible service Late on the drop off, when I called for a pick up they only have three hour time frames which is ok but then they don't show I called and they say they're going to call right back and never do. This happened two times in a row. Friday night and Saturday night. After getting angry they came Sunday morning and said they're sorry and would give a 10% discount but never did even after following up twice asking about the refund. There's better services out there. read more

Ugh. Why did I not check Yelp before ordering from City Moving Boxes? I have been trying to get ahold of ANYONE from their team for a week now, and cannot reach them via email or phone number. Their site doesn't actually work and you can't access any information on your account or your orders placed. They did actually deliver the moving crates to me - the issue is they won't come and pick them up. No idea what to do, except leave them on the street tomorrow morning if I can't get ahold of the company today. Avoid at all costs. Seriously. read more

I had a terrific experience! The owner delivered them himself and he couldn't have been more helpful. This is my 4th time using them! Any ounce of help in a move is such a relief-couldn't recommend more! read more

HORRIBLE, CARELESS "SERVICE". They took my order for delivery yesterday. They missed my three hour delivery window entirely without so much as a word. (Oh, and incidentally, City Moving Boxes - since the window is the time you are supposed to make delivery, we clients need to sit around and WAIT for you.) When I emailed to see what their ETA was = they said they were "having problems with their truck" (what?) and they would deliver today. I said - "How early? I need the stuff by 9 so I can pack. My moving truck is coming at 1PM." They said they would deliver between 9 and 10. After playing email tag with them ALL DAY today, hearing various increasingly improbable excuses, they tell me at 1PM they will deliver the boxes around 4PM. They are useless and non-communicative. But at least they are expensive. Do yourself a favor and order from Amazon or Home Depot, instead. read more

Pros -- Slightly cheaper than their competition. Who doesn't love the idea of reusable boxes on a dolly to make moving easier? Cons -- No one over 20 seems to work at this place. They miss their delivery times, then don't respond to e-mails and phone calls about pick up either. Tip: If you want to move as cheaply as you can then you may want to look into this outfit, but know you will pay in the energy spent getting them to respond. read more

DON'T ORDER ANYTHING FROM THIS COMPANY! I ordered $400 worth of moving supplies on Saturday for delivery on Sunday. No one contacted me on Sunday, nor did anyone show up. I called and emailed. Someone finally answered saying that their truck broke down and they would come by on Monday. On Monday, still nothing. I called and emailed then nothing. No response. I had to work with my bank to get my money back, and I still don't have that yet. They are a total rip off and are going to rob you. read more

I wish I would have checked the Yelp reviews before I ordered from them. My experience is like everyone else's. They never showed, never called, charged my credit card. I called. I emailed--no response. Moving is stressful enough without having to sit around waiting for boxes that don't show up. I'm honestly not even sure this company exists. The worst. read more

They showed up right on time. The boxes are great. Excellent customer service. Very happy with my experience. Thank you! read more

We received our boxes within the time window provided and were happy to receive them. The person who delivered was also real nice and helped to bring them into the building. That's where the good service ended. I emailed three times for them to pick up the empty moving bins from my new apartment. Twice I called, over and over, until someone picked up the phone and twice I spoke to an actual person to schedule for the pick up. Twice I rearranged my schedule to be here for them to pick up the bins. And twice nobody showed up! I'm sitting here looking at 35 big moving bins still in my hallway over two weeks later. It seems they know how to take the orders (online) and I'd even go as far to say they delivered the boxes within the window provided. But they sure don't seem to care about getting the boxes back. And don't even think about a call back or return email if that's the kind of service you are looking for. Doesn't seem to happen. Should I be charging them for storing the bins in my new apartment? read more

Pretty perfect experience. Ordered about ~60$ worth of boxes and two tapes at 11AM on a sunday, the guy was at my door about an hour later. The boxes themselves are good-enough quality, nothing special. The prices are competitive, especially for the non-box material. I think their tape is less than $2 and when I ran out and went next door to buy another roll, the hardware store was selling the same tape for $4. How else would you lug giant moving boxes to your apartment in NYC if not being delivered?? read more

I was a little hesitant to order from these guys based on negative reviews, but I noticed that the bad reviews were all in the past and the few recent reviews all had 5 stars, so I went ahead and placed a same-day order. The process was seamless. They came well within my chosen delivery window with the boxes and supplies I ordered, which appear to be of good quality, and the man delivering them was super friendly. Would definitely use them again! read more

Terrible service. Why have customers state a time window for their boxes to be delivered if you're going to show up hours late? I called to ask about my package and they said they were stuck in traffic and wouldn't be there until hours laters. I have things delivered in this city all the time and have never gotten this excuse nor have I had packages arrive HOURS late. Do not use them. No one has time to wait around an ENTIRE day for something that had a set time for delivery. Respect people's time. If you offer a service then do what you say you're going to do. read more

Don't even think about getting your boxes somewhere else. It was a perfect experience. I went on line placed my order and the boxes were delivered in less than 2 hours. They were extremely friendly, observant of Covid protocol and brought everything right to the elevator. I paid by credit card at delivery. Simple. Could not have any easier or better. Boxes are heavy duty, great quality. read more

DO NOT ORDER! It's a SCAM! I wish I had read these reviews before putting my order in! I did a google search rather than checking yelp, and now I am in the middle of filing a claim to dispute this issue. I even called my bank after I couldn't reach this company to try to cancel the order, but couldn't do anything because it showed the transaction as pending. Like everyone else here I never received the boxes, never got an email back, and the phone? Forget about it. There are two numbers listed on the website and they are both disconnected. This place is a complete SCAM! I'm reporting them to the BBB. Go with https://packingrus.com, they saved me! If you live in the city they do same day delivery! read more

I would save yourself the hassle of dealing with this company and go ahead and order boxes from somewhere else. I initially liked the idea of re-usable more sturdy boxes that they offer for rental. I thought the price was reasonable and that the free delivery was a bonus. On the day of my delivery I had selected a 6-9pm drop-off. I waited around and it wasn't until 10:30pm that the guy showed up. He claimed that there was traffic and that is why he was late. Luckily he was kind enough to carry the boxes up the stairs for me which I appreciated because those suckers are heavy. I had called the next day to let them know that I was unhappy about the delivery that was out of the time frame and asked for a manager to call me back. I have called back 3 separate times because I had not heard back from anyone and each time I am told that a manager will call me back. Still no call from anyone. I called two days ago to arrange a pick up for yesterday night and no one showed up. I called this morning and it seems that there was no pick up even arranged for me, how lovely. I scheduled a pick up for tomorrow and asked again for a manager to call me. They assured me that someone will come which I hope is the case and that again a manager will call me back. This is kind of ridiculous and if moving wasn't exhausting enough, this is surely the cherry on top. **Update - the company did call me today to rectify the situation, they were apologetic and offered me a refund due to my delivery and pick up issues and a discount on any future purchase which I thought was very generous of them. read more

We ordered boxes on Wednesday afternoon for a Friday morning delivery, and both took off work today to start packing. We're on a tight schedule and don't have time to mess around. Despite the mixed reviews, we figured 48 hours would be enough time for them to get the order processed and delivered on time. Not so. 10 minutes before the delivery window was about to end, we got a dismissive call from some guy to say there was a 'problem' with the truck and they would have to deliver late tonight or tomorrow morning. No apology, no real explanation. After reading everyone else's horror stories about promised re-delivery times, we decided to cut our losses, cancel and get a refund. We are now paying more money to get boxes from a local storage facility, a couple of extra wasted hours, but we don't want to risk losing an entire day because of someone's incompetence and poor customer service. Very frustrating. Do not even consider using this company. Will update on refund.. read more

I'm getting ready to move again so I checked these guys out as I had a good experience before. I was a little disappointed to see the ratings had gone down recently and thought maybe they had gone downhill, and almost went with others, but decided to take a chance on a small order. I placed an order last night at 10 pm requesting delivery today but by no means expecting it. So I was really pleasantly surprised to get a call at 10 am today from the delivery guy who said he was a half hour away. All in all it was a super quick and convenient service. Granted I haven't tried their rental boxes, but for my smallish (about 10) cardboard box order, they were excellent. The prices are a little more expensive than Uline, but shipping/delivery is absolutely free while Uline was charging $100 just for delivery. read more

This is my second time using City Moving Boxes, and I've had a great experience both times. My first time was in 2012 and everything was perfect - same day on-time delivery and good prices. This time around, I was a bit nervous to use them again when I saw the mixed reviews on Yelp. My experience was great, however. They were on time (arriving about 30 minutes before the end of the 3 hour delivery window that I chose), courteous, and everything was delivered properly and as requested. I ordered around 12pm for a same day evening delivery and had no issues. I'll definitely be using them again! read more

I ordered boxes at 9:45 this morning for a 12-3 window. At 3pm when no one showed up I called and emailed. I finally received a call back saying they were busy and would be here between 5-8. I cancelled my plans for the day to wait around as I had to be home to get the boxes or they would have no way of getting into my building. It is now 9:25 and still no sign of them. I have called twice with no response. Needless to say this is horrible customer service. read more

Ordered one set of boxes. I was charged for two over a month ago. They still will not refund me the money. I've been calling almost every day and had to go as far as to file a complaint with the BBB and my bank. Second order they simply did not deliver half the set. So they also owe me a refund for that. Told me delivery would be at 12 and did not come until 7pm I had to call out of work because I had to stay and wait for them. They could not careless about delivery times or customer service. Honestly, this was the only challenging part of moving in NYC which says a lot about how stupid and terrible they are. Absolutely the worst. A month later they still owe me $100 I call and email almost every day and they do not care. worst worst worst read more

I was a little worried after reading the other yelp reviews, but was just too exhausted to systematically compare dozens of businesses. And since you dont pay until the boxes arrive, it didnt feel like a huge risk. In the end the boxes were delivered to my door within 3 hours of my ordering them. In the middle of a big move, where there have been so very many covid delays, I am really and truly grateful. read more

My order included 500 feet of bubble wrap. They provided two rolls which, when unrolled, turned out to be around 100 feet each. When I left a message asking them to supply the missing bubble wrap or refund the difference, I got no reply. I should have read Yelp reviews before doing business with these people. read more

Boxes never showed up. When I emailed to ask status they just canceled the order without responding.

I had a terrible experience with City Moving Boxes. I made an order for several large and medium moving boxes and some packing tape. I made sure to be there during the full delivery window and indicated that they should call upon arrival and not leave with the doorman. They never showed up at all. At the end of the delivery window, I called to see what was going on, and it was clear they did not even try to deliver. They said their delivery person was all the way downtown (I was living uptown) and that they could only get there later in the day. I had a tight timeline for my move, and that definitely didn't work for me. They said they would refund my money, but they never did. They weren't even apologetic. I e-mailed and called to follow up multiple times. They kept saying they would refund me "tomorrow", but they never did. Eventually they started just ignoring my e-mails, so I went through my credit card company to get a refund. In summary, this company is not reputable and should be avoided. read more

What do you do when you need boxes and you live in a five floor walk up with no available vehicle and not much time? You call City Moving Boxes. Or use their website to order. The prices are totally reasonable; though, I will always be shocked at how much moving supplies cost in general considering they offer only a few hours of function. And when it came to the 3 hour window, the guy actually showed up 15 minutes early! You don't see that with most "3 hour windows" in the city. So all this is fine and dandy. Sure, they do the job right. The cherry on top was watching this delivery guy literally sprint up the five flights of stairs to my apartment with 20+ boxes in tow. Talk about service! read more

I needed boxes for moving, and a friend pointed me to City Moving Boxes as they have fairly priced box-sets and make the delivery process easy. When you order you can choose the day and a window of a few hours for delivery. Once I read the small print I was bummed as they make it clear they only deliver to your front outside door, and not your apartment door. This was a problem for me since I had a 6 floor walkup.. but the order was placed and I figured I'd deal somehow. The guy called when he was outside my apt, and when I met him downstairs he asked if I needed help. Before I could say anything he goes "Well if I'm going to help, it has to be fast" because of his idling truck. With that he grabbed ALL of the boxes (heavy as shit), and started sprinting up my stairs, all the way to my floor. He literally ran so fast that I couldn't catch up, and he left so fast I didn't have time to tip him. I don't remember this guys name, or what he looked like, but Mr. Box Delivery man, wherever you are - My lazy ass salutes you. read more

I've used City Moving Boxes for a couple of moves in the past few years and didn't have any issue with getting my order. They came on time and the convenience was great. So I was curious why there were so many unfavorable reviews on yelp. Until I placed my order this past weekend and experienced firsthand with their latest customer service. I placed my order Friday early afternoon online. I requested a 7-10PM delivery time for that night (because their website says same day delivery). Fast forward to Friday evening. 7-10PM comes and goes and there is no notification on the status of my order. I give them 30 minutes leeway before getting frustrated. By 11, I give up and call the number listed on the site and get a voicemail. Their voicemail says that I should get my order in the requested delivery time unless they call or email. Nope. None of that. So I leave a voicemail and go to bed angry. Saturday morning I get a phone call. No apology from the person on the other line. The person says they can deliver any time that day until 5PM, but I tell them I won't be home all day (THATS WHY I REQUESTED A FRIDAY EVENING DELIVERY). They then offer the option of giving me the first delivery slot Sunday morning between 7-10AM, so I accepted that. I'm moving in a couple weeks and need boxes asap. I don't have a car to drive to Home Depot and buy boxes, and I don't have the patience to go to liquor stores or Key Food and ask for used/dirty boxes. Fast forward to Sunday morning. I wake up early on a Sunday morning, dress up, and wait for these damn boxes. Surprise surprise. 7-10AM comes and goes and again, no call or email telling me my order will arrive at another time. I'm pissed off at this point. I was planning on packing that weekend, and how am I supposed to pack if I don't have my damn boxes?! So again, I call, no one picks up, and again I leave an angry voicemail asking if I'm ever getting my damn boxes and if not let me know and I'll make other arrangements. I get a call back immediately again, and no apology again, but the person on the other line was letting me know my boxes would be there in about 45 minutes (11AM). I am cranky, tired, lacking sleep, and just want my damn boxes so I can finally start packing. 1055AM - I get a call from the delivery guy. I got my damn boxes and I can finally pack. +5 stars for convenience. -5 stars for customer service/lack of communication. But they only get one star from me because Yelp won't let me leave zero. read more

I guess I should have read these reviews before ordering. No one showed up. No call. I ordered well in advance and now just wasted three hours waiting. Fortunately I was going to pay cash (and I tip very well, their loss) so I don't need to wait for a refund. It sounds like other reviewers are having an awful time getting their refunds. Bad business. read more

If you are faced with the choice to use this company or Juggleboxes, like I was, GO WITH JUGGLEBOXES. If this situation had not happened to me, I would think my review was written by competitors. That is how ridiculous my experience with City Moving Boxes has been. Things started off okay. I rented plastic moving boxes from them with little problem. They arrived with little problem, albeit 20 minutes after the scheduled 7-10 a.m. delivery window. Getting my boxes picked up, however, has proven to be a comedy of errors. My first pick-up attempt was yesterday morning, from 7-10 a.m. Come 10 a.m., no one shows up. I call. I'm told that they'll call me back, since they have to get in touch with the dispatcher. I wait. 25 minutes later. I still don't get a call. I call back. The drivers are very behind, I'm told. Seeing as I made plans for after 10 a.m., I asked that the delivery be rescheduled. I'm told they will come pick up the boxes that evening between 8 - 11 p.m. So I wait again. No one comes. At 12:40 a.m., I call and say that I'm going to sleep. I don't get a phone call back the next morning. So, I call again, at 10 a.m. They're very sorry, I'm told. They can come pick up my boxes this evening between 7 - 10 p.m. She assures me that the pick up drivers will not be late. It's 10:40 p.m. now. Here my boxes sit, still in my apartment. No phone call from the pick up drivers or anything. This will be the third pick up attempt in which they failed to show up. The third time that I have sat at home waiting for these people. I have never had an experience quite like this one. It seems like a complete and utter joke and yet...this is actually happening. Worst customer service ever. Stay away!! read more

This note is being written directly to the company... I tried your service based on some of the good reviews on yelp. I obviously didn't do a good enough job. You are horribly inept, no customer service whatsoever, and - after two days of trying - you have until tomorrow to collect your plastic bins. I have no where to store them, they were left with the building super and he intends to trash them. Calling you every hour, leaving multiple messages. Sending emails....no response....nothing at all!!! Dreadful!! read more

PRO: Two stars are for their products- the rental boxes themselves are excellent and make moving easier- no wasting time taping boxes together, no crushed boxes and broken things, no trash at the end! The dollies work really well and make moving the bins around much easier. The bins themselves are heavy though, even when empty so be careful how you pack them! CONS: The three missing stars are for the delivery/pick up service. I should have listened to the other reviewers and gone with Juggleboxes instead. Being the total cheapskate I am though I opted to save a few bucks since the City Moving Boxes package was a bit cheaper. Ordered online and thought it was weird that you type in your own delivery window but did it anyway. Opted for 12-3 the next day and checked the "Leave with doorman" option. When I got home from work all ready to pack....no boxes. I called but their office had closed. I had just drifted off to dreamland at about 11:30pm when my cell phone rang and jolted me awake. Oh really? You want to deliver them now? I must have sounded annoyed because the driver said "ok how about tomorrow. That's better for us anyway". Since I had already wasted a night that I could have spent packing, I said ok. The next day when I got home from work the boxes were there. No problem. The move went well and we rushed to unpack most of them for the Thursday box pick up. I called Thursday morning to confirm and surprise! They had no record of my pick up. I told her I had the pick up date confirmed in an email but that didn't seem to make a difference to her. I had taken the day off of work to be there for the pick up so I had to reschedule for Saturday. She gave me a window between 8-10. I made sure to ask "AM or PM" since I knew I would be tired from moving and wanted to sleep in for a change. She clarified PM. This wasn't really a huge deal to me since I could now take my time unpacking the last few boxes during the day on Saturday. Flash forward to 9am on Saturday and my doorbell rings. It's the box guy. You've got to be kidding me. Of course since I thought I had the whole day I wasn't ready and had a few straggling boxes left to unpack. He said he'd come back tomorrow (Sunday) between 8-11. Sunday at 11am I had enough. I called at 11:20 and was told they were behind and could they come pick up on Tuesday?!? No way man. I had to get a little cross with the guy on the phone. He said he'd call his driver and call me back in 5 minutes. To his credit he called me back right away and said they'd be here in 30 minutes. It's almost an hour later and I'm still waiting. Use these guys if you have TONS of time to sit around and wait for pick up. Don't use these guys if you are a normal human being with a job and things to do. read more

I was ready to give this place 5 stars the first time I ordered 7 boxes from them plus a mattress cover and some tape. They were on time and nice and had my order correct. I received my order with free delivery and within the time slot I gave them the same day! I tried to order the 2nd time around, this time I only needed 2 more boxes and they called to tell me that there's a delivery charge on the 2nd time of purchase if the order was under 20$...ok. ....well that was fine but then they told me that couldn't make it to my neighborhood within my 3 hour time slot...ok..well when can you come then? ...the answer was a little vague and they told me they'll try their best. I'm the end I never received my second order and they have yet to reply to my email and also they have yet to refund the money I paid for that order! #_# read more

I would second Barbara C's enthusiasm. Tues 2:30: Reading awesome yelp reviews, place order. 2:31 Realize that the delivery time isn't quite confirmed in email, just stated as the time I entered. 2:32 Phone them, they agree that they will do SAME DAY delivery in a time slot 30 mins from starting: 3-6pm. 3:30 Driver says he's 5 min away. 3:32 Delivered...although he didn't take them upstairs cause of ticketing on my street and he offered for me to watch his car while he took it up but meh...I have an elevator. I did take the advice of Renee C and ordered more than I thought necessary to avoid a second order fiasco. But seriously cheap, super fast and reliable. read more

I thought this service was great initially, as they delivered many boxes same-day for my upcoming move. Fast-forward a few months and I recommend them to my old roommate for some boxes she may soon need and placed an order for her to show her how fast they show up. Then they cancelled my order because it did not meet the minimum. Apparently the no minimum only applies once to a specific address, which is insane for New York City. I literally don't even live in that apartment anymore - I live across the country, and they would not accommodate my old roommate because she lives in my old apartment. This is the response I received: "Hello, All subsequent orders/deliveries within Manhattan(south of 125th Street) are subject to a $40 minimum, all others are subject to $60 minimums(10 month time frame). Minimum order requirements are based on apartment and person. Any household order counts toward 1st delivery, including roommates. We can't/won't deliver to the same person(regardless of new address) or apartment unless minimums are met." I am referring all of the tenants in that apartment elsewhere. Customer service is above all in my opinion. read more

This place is a SCAM!!!!! My order never showed up. No reply after 3 emails, someone hung up on me twice, was put on hold for twenty minutes, and lied to about getting my order that day. Do not purchase from this company. They are unreliable and thieves. Call this number tel:18773824357 (federal trade commission) and file a formal complaint. read more

Ordered boxes to arrive today between 7 and 10. Waited all morning no one came. Called no on answered. They called me back and said the delivery guy would be there in 40 minutes. Two hours later he called me but by that time I already left. Had things to do guy I'm freaking moving I can't wait a billion hours for you read more

I placed an order yesterday at 11 a.m. for delivery before 11 p.m. Received a call a few hours later saying that there was no availability for same day that evening so I set it up for first thing in the morning today (7- 10 am). I noted that I would need help with the boxes since I live on a third floor walkup. Waited this morning until 9:30 - saw the other reviews here stating that they were very late - emailed their service email and asked when they would be arriving. They did actually respond at 10:30 and say that "there was significant traffic and would arrive between 4-5". While this was very disappointing, I could be around at 4 and appreciated that they at least responded (the bar is very low). They did arrive at 6 pm and helped carry everything up. Moral of the story: these people can be very very late. Whenever they get there, there is good service but who knows when they will actually arrive and they have no proactive communication to tell you when they will be coming (no one picks up their phone, email is better). read more

I set a time from 9 am to 12 pm today (Saturday) for these boxes to be delivered. I only have the weekend to pack and so I needed a prompt delivery. At 3 pm when the packages had still not been delivered, I called. No answer. I continued to call until 4pm when their business hours end on Saturdays. Over 10 phone calls and no answer. HORRIBLE DELIVERY AND CUSTOMER SERVICE EXPERIENCE *update* they eventually emailed me back saying they would deliver by 6pm. It is after 6 and they still have not showed. read more