Moving to this storage location was the best decision I made. If you are transitioning to a new…read moreapartment and need to put your items somewhere this is a great facility. Well air conditioned and very clean. I got in for a 2 month special and signed a new lease before the 3rd month started. Juan and Kendall have been awesome! Ask them when the best time / date to move in before your move. And come by to check out the storage unit size.

The most disorganized group of kids running a series of spaces from an apartment in Brooklyn. Since…read morethey never personally visit the locations or the tenants, it is chaos. You communicate via text with various people there who say different things. You get a code to access a location for a visit. They claim all spaces are taken when spaces are vacant. Since they don't have a current list and unknown people are squatting in empty spaces-this leads to excess texts and more confusion. I just left a space in Hells Kitchen due to water damage. It took 4 days of texts to get a response from them. The place was dirty; smelled like mold and the food commissary above it was noisy. Go to a legitimate storage. Save your sanity!

Decent prices, ok location, clean, & staff are friendly. Signing up was easy, I chose it because…read moreits close to home. Only thing I don't like are the short hours most storage places are open 24 hours this place closes at 6pm on weekdays & 4pm on weekends so if your a working family like us its a little annoying.

Got a storage locker at this facility when I moved out of NYC. Had to store all of my belongings…read morefor my younger brother. Chris was very helpful from the start. The facility is new and very clean. Great rates and friendly staff. My brother and mother are currently at the facility unloading my locker. Chris even remembered and mentioned our convo to my mom. 5 stars

We worked with Pat's for a cross-country move from Michigan to New York. They were a recommended…read moremover listed by my employer, who has supposed to pay Pat directly, but when we kept running into issues with my org's business office, Pat proved time and again to be level-headed and reassuring. When I initially reached out, he asked me to take pictures of my things so he could estimate time and labor. I also created a spreadsheet, and shared a Google folder with images. His quote included everything listed, and was transparent, and the same price I paid at the end. When his crew arrived at my house in Michigan, and our house was in a state of disaster, they got us packed and moved in a matter of hours. Every single one of them was incredibly sweet, courteous, good-humored, and diligent. We packed most of the important/fragile/precious things, and they packed the big items and a bunch of random stuff we might have forgotten otherwise. Everything made it safe and sound, they parked in the area designated by my new apartment builder super, maneuvered the apartment like pros (cause they are!) and the entire move was made really simple and painless for us. Even when I was at my most stressed, Pat and his guys were the absolute best and bringing me down and just getting things done. I'd definitely recommend them. They were honest, hard working, and just a joy to work with, despite some challenging circumstances. Note: If you're moving long distance, they require a deposit in advance (to cover gas, lodging, materials, etc.) and don't accept credit card (or they didn't at the time I wrote this), so be sure to plan and get a bank check to him in advance. Pat's great at documentation and providing receipts, and will take care of you! He's also really good at communication (phone/text) despite his busy schedule.

My business partner and I had to move from our office yesterday and Pat's Moving & Storage provided…read moreexcellent and efficient service. We received a quote a few days ago and there were no unexpected additional fees on moving day. Pat and his movers promptly arrived at our office at the scheduled time. The move was complete within 4.5 hours. Our items were handled with the utmost care. I highly recommend Pat's Moving & Storage. Thank you to Pat and his awesome team!!!

There friendly helpful acomidating And kind reasonable they…read morestand to help in all areas if you dont understand they are the prefesionals.

RICHIE is the best. he took his time to explain to me and help me come to make the right decision…read moreon my storage upgrade. he also didnt pressure me nor rush me to make my decision. He also took time in letting me see the units available with understanding that i no longer wanted to walk up steps so he defiantly helped out with that. Richie was very kind and knowledgeable of everything i asked. I have had my stuff here now almost a year and every time i come its always clean. thanks Richie

Of course, we forgot something in storage before driving my son back upstate for school ("we"…read morebecause it's hasn't yet been proven whose fault this was). When I got the call, I immediately thought about the people we never heard while doing our thing who all of a sudden popped out of nowhere to catch the elevator, on each of our different visits to our unit, as the doors were about to close and go down to the ground floor. One day there was a guy who appeared with empty packaging in his hand that I'd neither store let alone make a trip to my storage unit to retrieve. "Nah," I thought, "I'm calling to see if a staffer will escort me. That empty box made NO sense." And you know what? They did. I called the front desk at 40 Convent, explained that I normally swing by with my son but that I'd have to check on something by myself, and asked if someone would escort me to my unit. They were totally happy to do it. We agreed on a day and time I'd show up, and I called the day of too so I could make sure things were still on, and they were still totally cool about it. When I arrived, I realized that I was just imagining things. 40 Convent had that usual buzz about itself with a few people coming in and out as I walked onto the property that day, which reminded me of one of the reasons why I had a good feeling about this place. I made sure to cancel my scheduled escort in-person and thanked them for being willing. I went to my unit's floor, took a few minutes to walk around and look for a ladder (which I don't normally need to do for as long as I did that day), did my thing, and boarded the elevator. The door closed without any surprises. I mean, I do carry pepper spray and have a few tricks up my sleeve to fight for my life if I need to. But on this particular visit, I felt as okay on my own as I did when my son was with me. No worries. This is definitely the place to store your stuff if certain scenarios make you go, "nah" or "uhn-uhn, boo boo". #AsGoodAsItGets

This office in Harlem is unprofessional and unwilling to assist …read more I traveled from Maryland to get my son's items from Extra Space in Harlem off Amsterdam . My son sent an email confirming I could pick up the items . When I arrived they stated they didnt have an email . I called my son to allow them to communicate And they did not want to speak with him. The manager said ... I don't know if that's him . Why not have a confirmation code to use to verify someone ? They said they didn't know who it was even though my son had the unit number and code . Miraculously they received another email when they requested me to ask him while he was in the phone to send another email I wonder if it was a strategy to keep the items .. who knows .. during these discussions the Manager , a short women was laughing because I was upset that I could not get into the unit until another email was sent . In the case of emergency how would someone let them know that they authorized to get into the unit . What if their email does not work ? There should be an emergency protocols to use .

Big Apple Mini Storage has been an incredible supporter of Blacklining Foundation and the…read morecommunities we serve. As we work to distribute essential donations throughout marginalized areas in New York City, having a secure space to store these items is crucial. When we reached out for a discounted rate while preparing for our 2nd Annual Financial Literacy Summit, not only did they accommodate us, but they also provided an in-kind donation--a true testament to their commitment to community support. Big Apple Mini Storage has been a part of our community for many years, consistently showing up for organizations like ours that are working to break generational curses and build stronger, more financially empowered neighborhoods. Their generosity ensures that we can continue our mission of health, wealth, and legacy, and we are beyond grateful for their partnership. If you're looking for a storage facility that truly cares about the people and organizations in New York City, Big Apple Mini Storage is the place to go! Thank you again for your generosity and continued support!

great service at the lowest price I could find. The owner and employees were all super nice and…read morehelpful and made moving the easiest experience it could be!

my experience with customer service with Heather H and Dakota Heather was very very pleasant easy…read moreto talk to and went out of her way to help me. I really appreciate Heather and Dakota.

Manhattan Mini Storage on 110th St. in E. Harlem has gone totally downhill. Some of the staff is…read moreNot helpful & Very rude. I have had a unit for a few years. Since the new owners it is not the same. The halls & elevator floors are dirty, the carpets are filthy & stained. The rent goes up quite often & has gotten Very expensive!! There are "never enough" carts to bring your things in or out. Yesterday 2/1/26 I waited over an hour in the lobby w/a few people & never saw a cart. Finally my husband & myself starting bringing things down little by little, we were there 2 hours, this whole process should have taken 30-45 mins. I closed out my account! I do Not recommend!!

Been using MMS for years! Arne helped us out and he was incredible. He was sociable and very…read morehelpful in showing everything needed and making the transfer smooth. Couldn't recommend more!

Rah was super helpful at the front desk with my storage unit needs! Very efficient and I will be a…read morereturn customer

I was moving from one storage company to Extra Space and Alex made the move so smooth. He was…read moreextremely helpful and knowledgeable.

SCAM!!! After being a customer for only three months, I received a notice than my monthly storage…read morerate will increase in 30 days at a rate that is 62% higher than my current rate... WHAT??? A 62% increase is ridiculously unreasonable! Is this even legal? It's certainly unethical!!! I called the company to express my dismay and frustration and asked them to review and assess their practice and charge a lower more reasonable increase after being their customer for only 3 months. This has been a very unsettling customer service experience as I was told on the phone with one of their sales reps when booking this space that the rate is good for at least 12 months. Therefore, upon receiving this rate increase notice feels like a bait and switch, where I as the customer is being unfairly taking advantage of. The district manager called me back and said it's the company's policy and there's nothing they can do. So, now I'm frantically looking for a new storage place and a van to move my stuff from. This is a horror, so please future renters beware and get your agree rental rate in writing for the terms that you want. Don't get tricked like me. If anyone wants to collaborate and fiel a class action suit about this, please reach out to me. Thanks for reading.

hi my name Brian and I am a current customer of self storage in little ferry nj…read more the service is great and the staff is very nice . I deal with a lady name Norma very nice and knowledgeable. thanks

This is an excellent storage facility. I have been using them for two years. The staff specially…read morethe front office are great. Facility is clean and well kept.