An eclair that makes my heart pound. Danishes that impose a perma-grin on my face. But the customer service was unbelievable.
I'm on an overnight in a hotel downtown and upon check-in decided to succumb to my craving for something sweet. After I Yelped my options I laced up my shoes and headed out just over a mile to this little gem of a bakery. Well, first I called to find out what time they closed. Marion answered the phone and said, "in about 12 minutes but we'll be here for hours -- I'll leave the door open for ya!"
Sure enough the door was open and Marion met me from behind the counter with a smile. I asked for her recommendation (everything looked seriously good) so she started pointing out her favorites. I finally decided on a chocolate-covered brownie and a caramel apple cupcake. But she was putting together a box! "Oh, no, Marion!" I said. "I just need something sweet for tonight!" "But you have to try this one and one of these! And they're our treat since you walked all this way!"
Bit by gloriously sweet bit she filled up that bakery box. I had no hope of getting out of there with less than 10 lbs of sugary goodness once I divulged that I was an airline pilot on a 5-day trip -- she packed even more goodies into the box! "Share them with your crew!" she said.
And then she came out from behind the counter to give me a genuine grandmotherly hug "since I'd been away from my own family for so long". I know these Wisconsinites are some of the friendliest folks on the planet, but Marion gets a gold star.
As I was slowly backing out of the shoppe another customer entered. She took one look at me and my laden-down arms and said, "Oh, what did she get you addicted to this time? A long time ago I came in for one cupcake and I've been coming back weekly for years, every time she sends me home with something equally addicting!"
I was nearly at the door when she told me that I really should take that package of about 2 dozen cookies "because they're ugly and no one will buy them anyway and you can share them with your crew". Unbelievable. Surely they don't make any money if they give all their yummies away....?
Some of the best home-baked goodies I've ever eaten, and far and away the most sincere, loving customer service I've ever received.
Thank you, Marion. Next time I layover in ATW I promise I'll be back to give my pancreas a workout! (And get my hug). read more