Some cookies are better than others. The thins--chocolate chip are fantastic! They are chewy and chocolatey. So good! Anything with PB and chocolate is good, too. Some cookies are too thick and doughy for my liking, but that's my personal opinion. They are ready quickly when you order in the app. Unfortunately, it's a very small waiting area so it's not a place you can hang out and eat a cookie. They want people in and out and they do serve you pretty speedily. read more

Taste is great! Service is horrible. Prices are very steep. The Appleton Fox River Mall Location .... we were just there within the last hour (4/6/26, about 5:00 pm). Placed our order. Some other customers came in and placed an order at the counter. We were all waiting, and waiting, and waiting. Finally, the young lady who took the counter order but was working on cleaning items, looked at 2 female workers who just stood in back chatting. Both in plain view from the customer area. The first worker, who took the order, had to ask the others if they were going to take care of the orders. She had to ask them twice before they finally moved. They acted as if we were an inconvenience to them. Then, when the one finally went over to start to fulfill the orders, it seemed as if she was just going to take her sweet time and/or had no clue what she was doing. At this point, after waiting another couple minutes, my wife had to finally ask if we get our orders. VERY DISAPPOINTED!!!! read more

Pretty good cookies, my favorites are the chocolate chip and the sugar cookie. I like that they do rotating flavors. Very fun. As far as I know the people have been friendly too. read more

Bit of a wait at counter. No one waiting but workers were busy making cookies. Good thing the cookies are worth waiting for :) read more

Crumbl - Appleton - Yummy cookies!! A little bit of a wait at the order counter as all workers were busy, but worth the wait! - Bakeries Near Me - Appleton, Wisconsin

Appleton store has gone downhill since when it first opened. Employees don't seem friendly at all and ignore you. LONG wait time even when you put your order in online. Frustrating. read more

Cookies are inconsistent but mostly good. Bigger concern is the service. You get a half hearted "Welcome to Crumbl " when you walk in that lets you know it's a requirement of the job. Rarely is someone outwardly friendly, majority will quietly give you your order with no 'Thank You'. If your app is going to prompt for a $3.00 tip each time, consider expecting more from the crew that earns the tip. The tip isn't just about the product, but about the experience as a whole, which is lacking. The removal of curbside pickup is also a head scratcher when you see multiple crew inside talking and moving at a snails pace. Unfortunately, if your management doesn't have higher expectations for their crew, there won't be a change anytime soon. read more

Cookies are delicious and very yummy. although they're very busy most of the time their service is great. I would recommend this crumble store to anybody. read more

Bring back the curbside. Store isn't big enough and I constantly packed. Otherwise no complaints

The cookies are great. The service is pretty fast 8/10 and the Ambiance is good to. However I do think the cookies are slightly over priced, overall keep up the great work crumbl. read more

Not a huge fan used to go there a lot but the cookies are either really gooey or too dry. Employees are really nice though. :)

If I could give this place a 0 I would! This is abustle crazy they even threw someone order away!!! They also had a women wait 45 mins for 2 Cookies!!! And the energy is dead! I was also yelled at for the door for 5 seconds and then I had to wait 30 mins for one cookie and the staff have horrible attitude!!!! Cookie was still good though read more

Was met at the door with many complaints of wait time and poor management. One lady exclaimed of a 45 minute wait! Extremely poor management as workers were shouting at eachother throughout my entire stay. I was screamed at for having the door open for 5 seconds as i was just holding it for an elderly lady. They said they were out of 3 types of cookies but in the back there was workers actively frosting with sheets upon sheets of the cookies they said they didn't have. They threw out a man's order after he asked where his cookies were and said "he wasn't in the store" The man was upset and walked out and the worker stormed off in angst saying the man screamed at her! Very chaotic and unwelcoming stay. i don't know if it's due to the busy week hence crumbles birthday, but this type of management and customer service is absolutely unacceptable!! read more

Crumbl - Appleton - the store - Bakeries Near Me - Appleton, Wisconsin

Very impressed with the quality of cookies. Tried it for the first time and yes it's spendy, about $3/cookie (6 for ~$20). I think well worth it and I'm usually very frugal. It is a much softer cookie and almost chewy which is the way I love it. Multiple flavors that changes weekly. We tried the Oreo, banana cream, chocolate chip, and the white chocolate chip. No complaints about any of them. Large size, chewy as mentioned above and full of flavor. Surprisingly the banana cream was not overly sweet. This place also sells ice cream that we will eventually have to try. Service was quick, fast, the ordering process was so quick and easy. You can order ahead and get curbside pick up or order on tablet in store and it's done in a couple of minutes too. Big pink boxes! Definitely will be back. Happy eating! read more

This was a place that my kids begged me to take them here due to social media nonsense, let me tell you it's not worth $4 a cookie to eat warm and raw cookie dough. I took a bite and gave one to my wife and the rest is a garbage dump because honestly it was a nasty raw warm patty of over sugary cookie dough. Crumble? More like mushy. Response - this was much more than "gooey" on the inside. The inside was batter. Batter is not gooey it's not chemically mixed. I could still feel the sugar and oil and egg textures unaltered by being cooked to the correct temperatures. In fact two of the other types of cookies were as you described - gooey. This one was not. Jason read more

Crumbl - Appleton - Raw Dough - Bakeries Near Me - Appleton, Wisconsin

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Good cookies but the price keeps me from going more often. I wish they would have more deals or coupons.

Cookies always taste amazing and are handed over quickly...with a smile! The only downfall is how crowded it can get in there.

We were excited about trying it, I got a chocolate chip, and also fried ice cream cookies. I found them to be just okay, not really outstanding. Just my taste though. read more

The food is not bad but the workers are extremely rude. I was absolutely unimpressed with their behavior. They were yelling a lot and overall just being extremely unprofessional. I could not believe the amount of rudeness the managers especially had. They would talk so badly about the customer after they walked out and I sadly had to witness it all. read more

Absolute worst experience ever. I will certainly never be returning. I ordered online today to pick up for a business and my god this was the worst customer service i have ever received. I went to the pick up side and was ignored the entier time. Non of the staff asked to help me while they helped all over guest. They even gave guest thier orders right in front of me at the pick up station and ignored me. I then asked if I could get help. To which the only respons was did you press im here. To which i responded no i did not. I ordered online 2 hours before picking up online. How am i to cilck a button that says im here ?! As a first time customer I definitely wont be going back. Not everyone that walks in that door is going to know what to do. A little kindess and courtesy to make the guest feel welcomed goes a long way. Not coming back for overpriced augar filled processed food if thats how they are gunna treat thier customers. read more

ridiculously expensive and could find this at a bakery in a grocery store. Save your money...this is just a gimmick and will soon falter as many fly by night stuff like this do. read more

For a company that strives for great customer service, I was thoroughly disappointed. When I wasn't satisfied, and brought it to the workers attention they didn't offer any accommodation. Which is okay, but next time I would like to see more appeal to the customers needs. read more

Absolutely DE LI CIOUS! Huge, warm and tasty cookies! Just what we needed for a late night snack. Please never close early, open late is what Appleton needs. Bit on the pricey side but definitely get what you pay for! read more

Big giant delicious gourmet cookies! Easy to order ahead or at the store. They also have kiosk ordering for ease as well. They always have chocolate chip and sugar cookies then every week (Sunday I think) they roll out new flavors. The weekly specialty cookies are fun and festive. My only complaint is that the cookies are a little undercooked in the center, because they are so big and thick. But I still go back for more haha. They make a great gift as well and have a nice presentation in their beautiful pink box. Oh and the manager Lori is 5 stars in herself! read more

Cookies taste delicious as they always do from Crumbl Cookie! But the staff are always so incredibly busy, and they come off as rude sometimes. I bought cookies for my dads birthday and paid $1 to get the "happy birthday" added with a special message and it was so sloppy I would have rather saved my dollar and taken a sharpie and written it on myself. There was also black smudges along with frosting smeared on the outside, it just is a little embarrassing presenting this as a birthday gift with the appearance of it. I also would just order ahead at this location and have them deliver it to your car at curbside pickup because of how crammed and small the location is. They always seem to be very busy at this location and the lobby is very small. read more

Crumbl - Appleton - Bakeries Near Me - Appleton, Wisconsin

I went into this place with high hopes, I've heard very good things about it online. I decided I'd pick up a cookie for my lovely wife waiting for me at home with a note attached. They didn't write my note, wife devastated read more

Cookies are ok, very expensive and make sure you watch quantity pricing. Grocery store is a better option

These cookies are amazing! I don't know how the calories are listed the way they are, but the cookies are still so good! Next time I am near a Crumbl location, I will definitely be back to buy more cookies. read more

Absolutely amazing!!!! I love this place! I can not get enough of the cookies they taste so good! And everyone there is working hard. And everyone is so nice as soon as I walk in the door read more

Crumbl Cookies in Appleton, is so great! As I presume all of them are as well. I was shopping at the mall in Appleton with my mom. We decided for fun to try out Crumbl Cookie. Of course, with them just opening up. It was busy there, when we first walked in, there was self order or you go to the register and have an employee make your order. We did self order and it was very simple to do so. After we completed self order, with in 3 minutes they called our name, our order was done. The cookies were so warm and delicious when we go them. Not only do they have cookies, they have ice cream! We didn't get that, but everything there is great! Definitely recommend! read more