Matt was very professional and amazing. He and his team move from 3rd floor apartment to a house without taking unnecessary breaks. I highly recommend Matt for his professionalism and read more

First off, I'd encourage you to check out Signature's most recent reviews before you even read this. Go ahead, I'll wait. I reached out to Signature to move my apartment the Sunday of memorial day weekend. They confirmed through text with a price. Everything looked great. On the day of the move, I called and texted the number that confirmed, and the office listed on the site. No answer. They didn't show, post an eta or call me back. I didn't even get an apology for the time and energy lost on my part. Now I have to find a new mover. Super unprofessional. Do not work with these people. read more

Please do not use Signature Movers for your moving needs, they are AWFUL! I am still sitting here waiting for them to move my things. They schedule me for 2pm, but it is currently 5:30pm. They just called and said they are 30 minutes away...STILL WAITING. They have no respect for time nor their clients. They did not call to say they were going to be late. I had to reach out to them @ 2:30pm because I didn't hear anything back from them and continuously called every hour for an update. The employees have very bad time management/communication skills. I understand if other jobs needs more time, but it would be nice if they called to let the clients know. Moving is stressful as is, but don't let them cause more stress for you. I just wasted a whole Saturday waiting for them. DON'T be cheap and shell out more money for better movers. Don't let the cheap rates fool you. You can contact me if you have any questions. And if you are the owner of this company please reach out to me, so I can tell you that your company needs better management and employees or so I can reiterate that Signature Movers should be out of business. Would definitely give this a zero stars if I could. read more

I had a terrible experience with this company and would strongly advise people to look elsewhere for movers. Here is what happened: - I was moving from DC to Durham, NC (about 250 miles). I picked Signature Movers because Bill, the owner, agreed that they could do the move in one day, which is what I wanted. I agreed to have them to a full pack and a move. - The movers arrived 30 minutes late. They were supposed to arrive at 7am, but did not show up until 7:30am. They did call, but it was still frustrating. - When Bill gave me my estimate he said it would only take 2-3 hours to pack up my (small) apartment and load up the truck. He only sent two guys and it ended up taking 5 hours. I couldn't figure out what was taking them so long. - They left at 12:30pm for Durham. I expected them even with a lunch break to make it to Durham by 5 or 6pm. I did the drive in about 3.5 hours. They did not show up until 9:30pm, 9 hours after they left DC! They made a bunch of lousy excuses, but none of them made much sense. I still don't know what took them so long. - They weren't done unloading my stuff until midnight. This is not what I signed up for. Furthermore, several of my items of furniture were damaged because the movers were careless. - I talked with the owner and to his credit, he took $500 off my move for the delay and the damage. So I was still unhappy, but I appreciated him trying to make it better. - Then when I went to pay that night, they movers called the owner with my credit card number. He couldn't get the charge to go through and refused to let his movers leave until he did. He became very frustrated with me on the phone as I wouldn't give him another form of payment. I had already called American Express and they told me that no charge had been put through so the problem was on the movers end. I asked Bill, the owner, to let his movers go home and allow us to settle up the next day since it was after 1am. He refused. - Even though he had my credit card number and I had offered to make a deposit, he insisted on getting payment at 1am. Finally, he got the payment to go through and the problem was with his phone line, not my credit card. In summary, the owner is not good to work with and his movers are unreliable and not careful. Take your moving business somewhere else. read more

My 1K wool rug went missing. They arrived hours late. we were moving out of state and had a long drive ahead of us. We ended up getting to our stop at 3am. They explicitly said they would store it and now it is gone!!!!!! read more

Bill and his team moved my family from suburban MD to suburban Virginia last week. I can't say enough good things about Bill and his team. It was a long, hot day but they worked so hard throughout it the entire time. They were super careful with all our boxes and every single piece of furniture was wrapped in blankets to protect it. They packed the 2 trucks so tightly that nothing could possibly shift. Once they finally got everything unloaded at our new house, they made sure to stay to put together every bed, mount the tvs on their stands and put things together so they were right. I would highly recommend Signature Movers to anybody searching for a moving company. We had previously used a different mover for three separate moves and had been quite pleased with them. However, they went out of business a few years ago so we tried out Signature for this move. Well, Bill's team was so much more careful with our things that there was just no comparison with the other company. Even if the other company was still in business any future moves we make will be done by Signature Movers. Add to everything else that Bill gave us a very fair price and we were especially pleased. I had interviewed three other moving companies. Bill's quote and one other quote were about the same. The other two were higher by quite a bit. So put great service and a great price together in one moving company and the choice is very simple. Use Signature Movers! read more

TL;DR I hired this company twice, and unlike G.W. Bush, fool me once and you can fool me again, apparently. Do not hire. The first time I hired Signature Movers, it was for a move from Richmond to DC. I was being fully reimbursed for my move so I went for a full pack-and-move service. I found Bill's company, Signature Movers, through word of mouth and texted to schedule an appointment. The first sign of trouble was that there was no confirmation of any kind. No email or anything. When I asked for something of the sort, Bill acted as if I were asking for the moon. "Whatever..." I thought. "All I really need from them is to pack up my stuff and move it. If he says they'll show up they will." ... Yup. Hello, Irony. They did show up on time and packed up all of my stuff (One bedroom and an office) pretty quickly and efficiently so I was all smiles. All I needed to do was drive up to DC and wait for them to deliver the next day. So far, so good. The next day I had scheduled a window where I could use the loading dock and freight elevator in my new building. They were an hour late, which was pretty annoying since I was standing in an empty room twiddling my thumbs. But they did eventually show up. I had a three hour window and they unloaded in a little less than two hours. They asked for lunch; I bought them Five Guys. Move successful. Even though they were an hour late, things pretty much worked out. So far, so good. Fast forward a year. I forgot all about them being late and hired them again for a move from DC to Silver Spring. I texted Bill again, remembering not to bother asking for confirmation of any kind, and scheduled the move. I scheduled back-to-back loading dock reservations, one for each building, and confirmed with him that the 12:00pm start time was ok. So far, so good. Moving day comes. 12:00, let's do this... or not. No call. No movers. Just me and my thoughts and my partially packed apartment. At about 12:15 I text bill for a status; he texts me back saying "Gonna need more time. Will get back to you.." Not a good sign, but who expects a move to go perfectly? I rescheduled the loading dock reservations and let him know that I was able to push everything back an hour, but that was the most I could do. No response. 30 minutes go by... 45... an hour... an hour and a half with radio silence from Signature Movers. I text them again. NOTHING. At that point I got fed up and hired another company that was more than happy to have my business. (They even gave me a 10% discount for my troubles caused by Signature Movers!) I then texted Bill to let him know not to bother. That got an immediate phone call as a response. Bill let me know that his guys were "...on their way." and offered me a discount. I told him no thanks. I'm not going to cancel on the people who are out there hustling for business so I can pay those who aren't, ya know? This is where he offered to reimburse me for my move. I was confused. I hadn't paid him anything so what was there to reimburse? He clarified that he would pay for my move with the other company to make things right. I told him I'd think about it. The other guys checked in with me a few time with status updates, showed up when they said they would, and moved my apt. The next day I get a text from Bill offering to compensate me again. I appreciated the gesture and, as someone else here said, his attempt to make up for his company pretty much being awful the day before. I felt a little guilty about accepting the entire price for the move, however, so I said just make it half and we'd be square, and I wouldn't go online writing bad reviews. After thinking about it I realized that that was why he was willing to reimburse in the first place. I also told him that, really, a lot of the fallout from this debacle could have been avoided by just keeping his customer informed, and not treating him/me like a mushroom. Well, you've probably guessed it by now, but that was about a month ago... no word from Bill. I've stopped expecting a check in the mail. And now I'm writing this review. Avoid this company. There are lots of moving companies out there that understand how to simply do what they say they'll do. Signature Movers, sadly, is not one of them. read more

We moved from a third floor walkup in Columbia Heights to a building in the U Street area - these guys were extremely efficient - we were completely moved in four hours. This included disassembling our bed and other pieces of furniture, dealing with very narrow alleyways and stairwells, and dozens of trips up and down on an extremely hot day. They didn't dilly dally at all - no stretching out the time, even though we were partially paying by the hour. Really nice to boot. read more

I hired Signature Movers for a move of a 1 bedroom apartment. I have moved several times and never has it ever taken 2 movers 6 hours to move my items. I went with these movers to save money but that was not what I should have done. I live on the first floor so there was no stairs or elevator needed and it took them 3 hours to move my bedroom and living room furniture. Before booking them I told them my concerns about reviews of them being late and they guaranteed they would be on time. They came 35 mins late even after calling me and telling me they were 15 mins away. I had my friend help bring in the boxes and had we not done that the time would have been 8 hours easily. I also told them I had to be on a flight and wanted this to be done in a certain time frame. Once they saw or were not confident they could get it done on time they should have recommened bringing on a extra team member. They moved with very little urgency until I commented more than once about how long they were taking. They then tried to charge me for 6 hours of work. After guarnteeing to be on time and they weren't, taking 3 hours to move my furniture to the truck from my apartment when it should not have taken that long, and damaging my dresser. I now have to pay someone to come and make arrrangements for me. Although they offered to come back to assist I kindly declined. Save your time, money, and frustrations. I was upset I didn't find an update review on this company before hiring them so hopefully this helps someone else. Will not hire or recommend. They ran a speacial on Craigslist and I honestly think they moved slow purposely. read more

I am quite meticulous. I consider most of what I own precious and irreplaceable. In the past, I had never used movers because I never felt I could trust anyone with record collection, family momentos, etc. When I moved from Chicago to Philadelphia, I had little choice in the matter since, as a New Yorker, I don't drive and I couldn't convince anyone else to Uhaul me across the country. A friend I trust recommended Signature Movers and I made him pledge to me that I would be happy with the move. Well, as it turned out, happy is the understatement of the century. They took better care of my things than even I could have. And I wasn't even in Chicago when they packed up my belongings! Everything arrived in tact, well cared for, and on time. I could not offer a higher recommendation to the company! They did a phenomenal job for a very picky client. read more

Bill Shuler and his crew at Signature Movers were wonderful. They were professional, knowledgeable, hard workers, caring and efficient. I had a difficult move with a large amount of furniture, clothing and a car which they transported across the country for me. This was a split move, as some had to go into a house, the remainder into a storage locker. Their communication was excellent, and they got across the country ahead of schedule. All was delivered and moved into place well; the storage locker was packed beautifully. I would highly recommend them. read more

No call - No show for the the first estimate. We tried to call the office, no answer. Left a message around 11am on a Monday and never heard back from the company. Don't waster your time. Plenty of other movers that will at least show up for the estimate. This guy Bill was fired by us (after 1 hour of waiting) before even showed up, which was never. Thanks for nothing Bill, only poor feedback coming out of my mouth for your company, and I hope the word spreads so others don't waste their time waiting on you. read more

We recently had an outstanding experience with Signature Movers. Bill and his team moved us cross country from DC to Washington state two weeks ago. We packed half our stuff, they packed the rest. They loaded the truck the next day, put our car on a trailer, and we met up with them six days later in Washington. They unloaded (and were careful to make sure our things went to the right rooms) and assembled the beds, table, etc. Beyond the obvious qualities (our belongings reached us quickly and in good shape; they worked really fast; price was competitive; extra points for being a locally-owned business), Bill and his team were really pleasant in all our interactions and even sweet with our kids. They really made this experience -- one that had the potential to be a total nightmare -- totally painless. We are really grateful!! read more

I cant say enough amazing things about Bill & his crew! They moved my packed condo & storage unit into a single family home in 8 hours. They were all sweet and generious & extremely professional. Being in the mortgage business, my expectation for my own movers were obviously high; especially since I do in fact reccomend him to my clients. I will continue to alway reccomend Bill & his team! A+++++ experience! read more

Bill and his team moved us from Washington, DC to Oakland, CA at the end of May. They packed us out in just under two days and were to store the goods for a period of time, until we actually had an address to move it to. We lucked out and found a house and made arrangements to move the stuff to California. Upon arrival he and his crew worked to get everything in the house and had it accomplished very quickly. Bill also worked to secure extra insurance for us as requested although no need to use it. He is attentive to all communications and provides excellent service. We were very pleased with the professionalism and courtesy of Bill and his whole team. read more

Bill and his team were very polite, fast and careful. They were prompt. We moved from one house into another a few blocks away but needed two days between the move. they stored our thngs until we could plan our move. No problems and very competitive pricing. They were truly professional and went above and beyond their duties for us. read more

Didn't show up for a scheduled estimate, no call or notification. The estimate is the easiest part of the job--if you can't handle that, there's no way I'll trust with my time and property. read more

I have used signature movers for 4 moves over the past 7 years including moving my grandmother to MD from NYC. They was on time and professional and his guys were always fabulous and friendly. I have recommended him and my real estate agents have referred him over and over again....... read more

We found Signature Movers on Yelp. Bill came promptly to give us a quote to move a partial truck load from Maryland to San Francisco. We then changed our dates and Bill accommodated us. The packing was done by Bill and another guy and went very smoothly. The delivery in San Francisco was on the date agreed and Travis and Brendan put everything in the right place, cleaned up packing stuff, and they were excellent. I have no hesitation recommending them and I've already given their telephone number to a neighbor. read more

Can't say enough good things about Bill and his crew! They moved my parents from NY to Delaware and did an amazing job! They arrived in NY at 7:00 am and had my parents unpacked in De by 5:00pm. There was not a scratch on anything, and the cost was lower than any other moving companies they contracted. I was impressed!! read more

DO NOT USE THESE SERVICES!! The "glowing" reviews are FAKE!! Called last Wednesday for a move today. Spoke with "Moe" who confirmed a few times "100%" that they could do the move. When he didn't call back to confirm the time both Wednesday and Thursday, i had to call him and he claimed Monday @ 9am. Claimed he would confirm Sunday and when the evening came with no communication Sunday, i called and again, "100%" @ 9am. Today at 930 i called and Moe sounded like i woke him up but assured that his workers were 5 mins away. Called back 30 mins later and this time was told, by Moe, that his workers were finishing another job and would be done in an hour, but the "good thing" was they were working down the street from me!! I told him if no call in 30 mins to confirm by 11 I'll go with the original company i had previously told him i was cancelled for his services. Of course, no call. This service and Moe are not people of their word, incompetent to conduct business and scared to be upfront with a customer and instead just tries hustle the customer into accepting being inconvenienced with no ethical business practices. What was the reason for not being honest and upfront so I'm not screwed? DON'T USE MOE AND SIGNATURE MOVERS FOR ANYTHING!! NOT REPUTABLE WITH LOW/NO CHARACTER; CAN'T RESPECT ANY MAN THAT CAN'T DEMONSTRATE MANHOOD!! read more

Signature Movers has handled more moves for me than I'd like to count! Moving is my least favorite thing to do but these folks made it easy and took much of the stress away. They are professional and meticulous about their work. The owner is hands on and makes certain everything is managed properly. I've recommended Signature Movers to many of my family members and friends and everyone has been thrilled. Testimony to their great work is the repeat business they have. That says it all! Thanks Signature Movers! read more

I had a great experience. Of all the estimates I got, they were the only ones who came and looked at my stuff to provide an accurate estimate. For the day of the move, the movers arrived on time, were professional and go the job done. No breaks. No damage. No drama. Highly recommend. read more

They were great. Very fast and skilled at moving heavy furniture up and down stairs. They were professional and courteous and were very patient even though I was half an hour late showing up. We gave large tips and treated them to lunch because we were so grateful for their hard work. read more

We thought everything will go smoothly with the move, but everything was not okay. He is very hard to contact unless you have paid the money he expects in full. He wants it when he wants it and is not very reliable. I felt scammed because he would not give us any information on where our stuff was, if our items were safe and secure or if it was even in the located where he said it was. He has argued with me and my husband and hung up on us. Which i feel is very rude and unprofessional. He changed the price on us at the last minute from 800 to 1100...how the heck can anyone do that? We could not contact him for 2 weeks. We have had a horrible experience!!!!! I will never suggest this company to anyone. I have left voicemails after voicemails. He has poor customers service. He said he was working with us...but never did! He doesnt want none of the money in cash. He will only accept everything over western union or walmart to walmart transfer. his customer service is garbage. I believe this company should be shut down! I know one thing, if my stuff is broken or missing i will be highly upset. I have been here at my new destination for a whole month and never seen my stuff. He was caught in multiple lies and lied to my father in law. Very sorry moving company!! I wouldnt give this company not one star!!!!! It doesnt deserve my star. read more

We hired Bill and his crew to pack up a 3 bedroom house in Tenleytown and load a UPack trailer for our long move west. They did an excellent job, showed up as promised, and even came thru for us when our plans changed at the last minute and we needed extra help packing the weekend before the loading (we thought we could do the packing ourselves - big mistake!). The loaders (and Bill) worked incredibly hard -- earning every penny of their hourly rate -- up and down the stairs with many heavy items and not a scratch on anything. They also were very smart about how they packed and then loaded all our items for the cross country trip, including fragile art, sculptures, etc. In fact, the only item that was broken when we unpacked was in one of the few boxes we packed ourselves (before we gave up and called in the pros). I sometimes get the feeling on Yelp that only unhappy people bother to make posts - since the happy customers like me simply move in to our new places and forget about it. That is why I wanted to recommend Signature. A quality small business worthy of trust that did a very good job for us! Thanks again, Bill! read more