Nobody should be treated the way we were on Monday, December 22, 2025. We were excited to arrive at the SideWays Lounge in Buellton. We had been driving for over 3 1/2 hours, and had the opportunity to sit inside with our dogs. We had no issues from any staff member regarding our seat selection. I placed our orders with the bartender, Ethan. Our food arrived and we began to enjoy our meal when a woman approached our table, and introduced herself as the Manager, Lauren. She advised us that we needed to leave the premises or finish our meals outside on the patio. In shock and appalled by Lauren's unprofessional approach, we asked what was the reason she was demanding we leave or move outside. Lauren shouted, "Jesus Christ! You need to leave. Your dogs were fighting with the other dog!" I requested for the manager to lower her tone and requested she not use my God's name in vain. Lauren firmly stated, "I don't believe in Jesus, you need to leave now. Your dogs were fighting" and she walked away from our table. I was aware one of my dogs did let out a bark but my dogs never engaged with any other dog, nor were they aggressive. My dogs had been stationary on their leash, under the table. I was clueless to what Lauren was talking about. Within minutes, the bartender Ethan approached our table and aggressively stated, "You need to leave now." We asked Ethan why, yet he walked away and gave no answers. As we began to pick up our items, the bartender Ethan approached us for a second time, and in an aggressive tone stated, "You need to leave now!" I replied, "You see us in the process of relocating per the request of Lauren and now your demands." We carried our meals and drinks to the outside tables in the attempt to avoid any additional issues. We drove over 3 hours and at this point, we just wanted to eat. As we exited the restaurant, in route to the patio, the manager Lauren followed behind us. This was now her 2nd aggressive approached. As we placed our items on the table, she walked up to our table and told us we need to take our food to go, and began removing our drinks from our table while advising us she would be placing our drinks in a plastic cup. We advised Lauren we paid for our food, we requested for her to call her Supervisor which she claimed to be the only supervisor on duty. We also informed Lauren that her original instruction gave us an opportunity to sit outside. We also advised Lauren that it was against the law to leave with a plastic cup of alcohol. Lauren shouted, "Jesus Christ leave the premises!" Lauren violently grabbed our drinks from the rim of the glasses which her fingers were now inside our glasses. At this point, I firmly stated, "Don't touch our drinks!" The alleged Manager failed to follow my request and walked away with our drinks, shortly returning with our drinks in a plastic cup, and plastic lid. It was obvious Lauren's goal was to antagonize us, in a hostile manner. At this time, I noticed a female staff member who was within ear shot and close enough to witness our encounter with Lauren on the patio. After calling for the staff member to come over to our table, she informed us that Lauren was a customer, not a manager. It was apparent Lauren was no stranger to the Sideways Lounge staff. The female staff member who was within a few feet, introduced to herself as the actual manager. I asked the Manager (I can't remember her name) why she would allow a customer who apparently was not in her right mind, to treat customers in an abusive manner. I also asked if Lauren was the bartender's girlfriend since he enforced her directive as if she was his supervisor. After requesting a complete refund, the actual manager granted me a refund, and apologized. She even complemented how good my dogs were and stated, "I don't know why she would say that." At this point I felt bad for this manager. It was apparent she was being bullied and didn't feel comfortable giving direction to her staff, and directing a hostile customer to leave. I would like to request any management to please review their cameras, and to please hold this woman accountable. Lauren should not be allowed to feel comfortable enough in this beautiful establishment, and harass customers. Ethan the bartender should also be held accountable for his conduct, lack of professionalism. This bar is a classic to many of us who give homage to the movie "Sideways."
I have photos of Lauren that I can provide the establishment upon request. I am thinking this may not be needed considering the actual manager on duty was well aware who Lauren was. Future customers be aware, you may be placed in a situation where self control is a must.
Lauren is a young white woman, she had eye glasses on, reddish brown straight hair with length past her shoulders, with a script tattoo on her right outer palm of her hand. Thank you for reading about our horrible experience at Sideways Lounge. read more