I've been going to Shine Cleaners for a year and a half now. Their 20% off pre pay discount was very appealing. I've had great service up until a few months ago.
A few months ago, I went in Shine to have one of my dress shirts cleaned (laundry). Upon wearing my freshly laundered shirt while I was on vacation, I noticed that the shirt smelled horrible. The shirt smelled like old wet towel. I was at a club with some friends, great how am I going to hit on girls now? I tried everything to cover,the embarrassing smell but nothing worked. I probably sprayed like 3 or 4 different kinds of cologne that night. Thank god it was a short trip.
When I came back from the trip, I immediately told the young lady who worked at shine cleaners what had happen. She apologized, sent it in for a re-cleaning and told me she would notify the owner. After a second wash, the girl said she personally smelled each shirt and made sure there was no foul smell. Great service despite what had happen, everything was back to normal and I was a happy camper. No more wet towel smell at the clubs.
Now fast forward a few months later. Tracy who seems to be the owner is now working in the front. I had my shirts cleaned and it came back smelling like old wet towel again. I also noticed a pair of slacks that I had sent in had some damage to the zipper, probably required a quick 5 mins on the sewing machine.
I go back to shines the next business day to let them know what had happen. Tracy, seemed skeptical. Tracy said she smelled some of the shirts in the batch and they were fine, I told Tracy yes, that may be true but some of the shirts went to dry cleaning and some went to laundry. The ones that went to laundry had the smell. Point is, she admitted she didn't smell all of them. Tracy also suggested that if there was a problem with them that I wouldn't be the only customer complaining. Tracy would have been right if I knew how many complaints she has received.
Now at this point I'm starting to feel like she doesn't believe me and that I'm here just to scam her out of a few dollars in dry cleaning. Whatever happen to the customer is always right? I really could careless about a few dollars, I had better things to do with my time like eat at a yelp reviewed restaurant.
Tracy did offer to re-clean the shirts for free, but she didn't seem too happy about it and made me feel like I was being accused of setting this whole thing up. I also pointed out the damage done to the pants, at this point she seemed frustrated at me and shook her head. Tracy said this is the last time she's going to do this, she started muttering something like how this isn't going to work.
Last time? Isn't going to work? This wasn't a favor I was asking, there was clear damage to the pants and the shirts smelled like wet towel. I had enough! I took back my clothes and told her forget it, I'll take my business down the street.
I told her I'll be giving her a online review, she replied by threatening with a law suit, so yelpers beware!
Disclaimer: This is the sole opinion and personal experience of Simon X. Your experience may vary. Simon X. can not be legally responsible for any damages resulting in a bad review. Good Luck trying to sue me!! =P read more