My experience here has always been top notch! I've purchased tires here and they provide free…read morerotation every 5000 miles. I purchased batteries here. The first time, my battery died in the Fry's parking lot. I called them and a guy came out right away. He performed a test and sure enough diagnosed a dead battery. He towed my SUV to his shop. He removed the old battery and replaced it with a new one that had a warranty for 36 months. Afterwards, I signed the paperwork and paid my bill, I was on my way! Fast forward to today, my car was intermittently starting when I tried to start it. I think my battery was almost dead. I managed to get it started and drove to Iconic tire. The same guy who came out to my car last time is the same guy serving me today. He's a very nice soft spoken gentleman. He immediately took the time to serve me and diagnosed a dead battery. He checked his inventory and located a replacement battery. It was expediently replaced. As my battery was only 29 months into my 36 month warranty, I expected a prorated price towards my new battery. But the tech explained it wasn't their policy. My battery was FREE! The only thing I had to pay was labor to install it. A mere $50.00! The only other stipulation was the new battery was only warranted to the date of the old battery. No problemo! I received a new battery! I just love this place!

BUYER BEWARE! BAIT AND SWITCH TACTICS, PREDATORY SALES METHODS, AND DISHONESTY…read more I helped facilitate a tire replacement for my elderly mother and worked with Kevin. He promised a "buy 3 get 1 free" deal on tires available "same day." While I found the tires cheaper elsewhere, Kevin promised to include an oil change, alignment, rotations, and flat repairs for the life of the tires to earn our business. Kevin was extremely aggressive to "close" the sale, calling me repeatedly from different numbers while I was in meetings. Once we arrived at the Maricopa location, the lack of transparency became disturbing. Kevin presented a write-up packed with undisclosed "up-charges" that were never discussed. We were forced to pay for: *Labor for discarding old tires (even though I took the tires myself) *Motor Vehicle Tire Waste Fees *Electronic balance and stem labor *A "protection plan" *Shop supply charges *Tire nitrogen fill fee per tire When I contested the $44 nitrogen charge and asked for regular air, Kevin claimed he couldn't honor the "deal" unless I paid for all the extra "crap." The "free" 4th tire was essentially paid for by these itemized nonsense fees. He clearly expected my elderly mother to sign without me reviewing the invoice. The dishonesty continued with the service. Kevin initially promised the alignment was included. When we picked up the car, he claimed it "didn't need one" but provided no proof. When I pressed, he changed his story, saying they were too busy and told me to call to schedule a Saturday appointment. When I called to schedule for the following Saturday, he claimed they don't do Saturday appointments and then tried to charge me $109-$119 for the alignment that was supposed to be free. This was a complete bait-and-switch. From the aggressive sales tactics to the hidden fees and the retracted promises regarding the alignment, this was the most unethical experience I've had. I cannot speak for the whole staff, but Kevin's tactics are borderline illegal and predatory. Especially towards my elderly mother. Do not take your business here. We have many other local shops in Maricopa that probably operate with better integrity. I am shocked this location has a high rating given these sketchy, dishonest practices. I will be sharing this experience on every platform possible to warn others.

The service was pretty good! I didn't have to wait long to be seen, and someone was outside right…read moreaway, giving me clear hand signals on which bay lane to pull into. The service worker showed me my cracked tire (oops!) and advised replacing that ASAP. All checks were done that needed to be done, and my air filter was replaced. I'm kind of confused by the signs on the windows that say tires because one of the service workers said they don't actually do anything with tires? A little pricey, not sure if they offer a military discount of any type (I did provide proof of service), but if not, it's not the end of the world. It's not that I feel entitled to it, but do want this information out there in case other veterans have this question because that was an expensive service for oil and an air filter. The store is clean though, and it's small and echoey, so if you need to make or take a call, please bring it outside. Receipt was supposed to be emailed to me, and much as I'd rather have that option, I might need to go back in tomorrow for the invoice because I never received the email receipt, even after checking to make sure my email was correct. You should probably just get the paper invoice to keep track of the work done. Just in case. Good experience overall though. Would recommend.

I asked specifically for one type of service, the attendant confirmed, and then at bull time they…read moretold me I got one I didn't ask for. I explained that I had a coupon and they said the service doesn't honor that. Not sure if they deliberately did this or just not good service.

I've reviewed this on Google but somehow never made it to Yelp…read more My husband brought his car over here today for his pulsing brakes (and I always bring my car here as well). Though he had to get both done for an expensive amount, the service is definitely worth the price! They do apply veteran discounts, as well as coupons related to brakes, so that's something to keep in mind if you need a lot of work if you travel like we do. The service is always top notch as they inspect everything, and the customer care is pretty awesome. Stephen did a great job despite the store being busy at opening times. Our only complaint is that phone calls to us don't go through, but it's to do with T-Mobile automatically marking this business as spam and not at all the fault of the company. My husband's car runs like a dream now, and we'll definitely continue returning. We've never had problems any time we've been here.

Scheduled my wife an oil change on her new vehicle, she went on her own since I was at work, they…read moretreated my wife fantastic, they didn't take advantage of her for being a female and didn't attempt to up-sale her on something she didn't need. Plus I appreciate that they take care of the Military personnel.

I managed to get a same day appointment here after discovering my front driver's side tire was…read morecracked all the way around. Even though my original Firestone tires have been discontinued, the store has a different set that was close to the all season tires I bought in 2017. So a couple of things here: 2017 is a LONG time to drive on any tires. I don't drive a lot but the Arizona heat is brutal. The fact they survived this long is an impressive testament to Firestone's quality. Also, I received a veteran's discount, which I really appreciate. Mike and John were both wonderful professional, kind, and funny. I enjoyed the service, and I have no complaints. Oh, but something important to note: my father in law came with me to put these tires on his line of credit (so I can pay him back), and his APR went up to 39%. If you're someone who lives off credit cards right now to make ends meet, I'd recommend thinking a bit before applying for that credit card. I don't feel 39% is worth the value, even if you do need this work done. Aside from all that though, this was still a 5/5 star experience.

Customer service. I had an appointment at 1pm and informed them that I would be out and about and…read moreto please contact me when my car is done. The guy said ok. This firstone place closes at 5pm. So I left and ran some errands.I got back to the fFrstone by 430 pm and asked if my car was ready. They asked for my name and said my car hasn't even been looked at. I was upset and frustrated. My car sat for over 3 hours and not even moved. They said they called me and left a message. I told them that I never received no calls and thats why I was here. The person then repeated my cell number to me and I said yes that that was my number. I then said that Ive been waiting for their call for over 3 hrs!! I did not get a call!! I then said wow and that I will take my vehicle and get it serviced somewhere else. I then asked for my keys. Did I can an apology? No!! Did I get a sorry? No!!! The person that I spoke to was young, the person doing the servicing was young. And to top it off they were both on their phones when I walked in. They saw me come in and not one of them not even acknowledged for 5-10 minutes!!! What kind of service is this?? I will tell you what the problem is. 1st acknowledge who comes in. Be polite say hello and be professional. How can I help you or what can we do for you today? 2nd acknowledge the appointment and if your are too busy state that appointment may go over and we would understand. 3rd give us an estimation of completion time so we atleast have an idea of how long it may be. 4th Follow through!! Give us a call and CONFIRM that you called us! Not just say we called and left a message!!!! I did not get a call at all!!! Stop lying!! 5 if the car cannot or will not be able to be serviced within a certain time slot or in the day tell us!!! Call us!! Text us!! And apologize!!! Its that simple. The two that worked that day need to be looked at (via camera system) and see what they were doing throughout the whole day. Whats the point of an appointment if you cant do it!! This was a bad experience and so frustrating. I will be speaking to a manager if not corporate. There is no excuse when I see your employees on their personal cell phones not acknowledging customers.

Was out of town, overnight, woke up Sunday morning to a super flat tire. Had car picked up from…read morehotel at 6AM by tow truck and delivered to Big O tires in Maricopa. Got there at 6:30, even though Sunday hours say open at 9. Found manager Hector in the office and explained my dilemma. He said he had all appointments only, especially on Sundays but he would try to get to it. I offered him a $100 tip to fit me in. Said he couldn't take my money but he would try to get to my car. Went back to hotel and Hector called at 10:30, car all fixed. And when I picked up the car he would not charge me!! What a great company and a very awesome manager. Thank you for keeping my weekend vacation in tact!!!!

I was putting air in my tire at the Fry's Fuel Center and it took the stem off of my tire…read more.. It was 5:20 p.m. I knew AAA would not make it to Maricopa before 6:00 p.m. when most of the tire shops close between 5:00-6:00. I walked over to Big O Tire and spoke to Terrence and explained my situation. Terrance said he would be there until 6:20-6:30 and if I could get my tire there, by 6:30 he would be able to replace my stem. I found someone to help get my tire off my vehicle, brought it over and Terrance stopped what he was doing to put a new stem on; it was done within minutes. He informed me I would have to replace the stem with one that has a sensor. Thank you Terrance for your amazing customer service. (I AM NOT BLAMING FRY'S FOR THE INCIDENT, IT IS NOT THEIR EQUIPMENT AND DO NOT SERVICE IT...

Very honest friendly and professional mechanic (ED). Brought my car in for a 2nd opinion on a front…read moreaxel. Another mechanic said I had leak and would $700 to fix When Ed put my car up on the rack he told me their was no leak nor any other problems Ed saved me $700 I would recommend this garage to all my friends and family

First and foremost the work Copa Mechanics do is great.. I took a Toyota Yaris with frontend…read moreproblems and serpentine belt change. On this vehicle with diagnostic the work and pricing was good. The reason for posting this review is: we paid $158.00 for an oil change on our PT Cruiser GT. When I dropped off my vehicle the odometer read 68,900 miles; on pickup the reading was 68,914 miles. The only reason for these 14 miles can be: they used my car to go to the parts house for other cars. We just took our granddaughter's Honda Odyssey to Big O, her car took the same synthetic oil as my vehicle, they charged us $62.00 My only hope when dropping off your car make sure they know your mileage and never authorize work without knowing pricing.

Went for interview and was early. Inquired about possibly doing early since I was available. Was…read morescouled at by Rich, because vehicle I was in was in way told to fn move it. Went to restroom came out and was told to leave. Asked about interview a d was told to leave in a very rude manner. Have been in Automotive repair over 40 years and never experienced that.... I feel very disrespected and an glad I didn't go to work there. Maybe a bad day, but not a way to win people over. Service is based on a relationship and dont feel that way. Hopefully it changes. Can't fathom how customers feel in that environment under today's economic time's

Definitely recommend this place. They'll get you right and get the job done. Wanted to give a…read moreshoutout to Rich for helping me out with my car. My car wouldn't go over 40 mph because of a small hose issue, and he fixed it quickly and got me back on the road. Really appreciated the honest service and good customer care. Definitely recommend Rich!!!