Holy guacamole, car maintenance is easy to put to the back of your mind, but it should never stay…read morethere too long. Admittedly, this got away from me, but I believe in taking care of my car, lest the damage become worse and more expensive. Brake Masters surprisingly got me in right away even though I came in on a Friday in the late morning. They did the oil change as well as a full inspection, finding an issue I actually didn't know about. I knew I'd need a new air filter, but I also had to replace the cabin filter as well as the belt that helps run the alternator and starter. That's the part that hurt my heart (and my bank account), but letting it go will eventually hurt far worse in the long run. Jennifer was great about finding deals, but in the end, we were able to lighten the amount through my veteran's discount. Everyone was polite, and the work was completed fairly quickly. I was actually still shopping in the main plaza when the store called to tell me the oil change was complete. I would return and recommend this business as a good place to work on your vehicle.

I chose brake masters to have my rear brakes replaced, because the rears were making noise and…read moreshaking when I stopped. I had the front brakes and rotors replaced more recently so I knew it was time for rears. They said my rears and fronts were both at 5, which surprised me, and they recommended doing both pads and the rear rotors. They also recommended a brake flush service. I agreed thinking I may as well do some preventative maintenance. When I got the car back, I noticed I had to depress the brakes much further than before, almost all the way to the floor before it would stop fully. I thought this was odd since they're new pads it should be more sensitive not less? I drove around more assuming it was a break in period, tried some fixes like depressing the brakes all the way with the car off, but still weak brakes. So I called and brought the car back in the next day they were open. I took time off work and I appreciated them squeezing me in between their other appointments. After 2 hours I was told they were going to have someone drive it and test it. I thought they had been fixing it, but after a bit the car returned and they said he didn't notice anything wrong so I was sent off with nothing done. I didn't have time to argue so I left unsatisfied. Maybe I needed to let them break in still? I drove it to work, but had to leave extra room for stopping distance as the brakes were very weak, barely stopping the car till over half way down, and when fully depressed I'm still rolling. So I brought it in a 3rd time and I had to insist that something wasn't right. I was treated like I was stupid, that nothing was wrong, but I had to push to get them to bleed the brakes properly. They had an attitude like they were going above and beyond and just doing it as a favor to me, like it was a waste of time to them. After another couple hours they said they bled the brakes using a different method and had a 3rd person drive it. I got more of the guilting and was told if it still isn't good, to come back later and they'll try something but that they've done all they could really do. Thankfully the brakes function as I would expect, except they still shake pretty rough sometimes. There's much less air in the lines and they respond a lot sooner. The car is now safe to drive after 3 visits and about 10 hours of time. Would not recommend anyone to go here. Clearly not experts in brakes, and very low standards of quality of their work. I wouldn't trust them to do anything else on my vehicle. The amount of time I had to spend fighting them to do the job correctly completely eliminated any value of cost savings I might have had. Very awkward uncomfortable experience. I especially didn't appreciate that I had to fight for them to acknowledge there was something wrong at all, which speaks to either their technical knowledge, standard of work, or effort values. I would not work with a mechanic who lacks any of those things so I won't be going back here. No trust in their work at all. 2 stars because I'm grateful they eventually did help me make it right even if it was forced, instead of telling me to kick rocks. But I certainly won't be using their lifetime brake option that got bundled in to the deal. Not going to waste more time fighting for that money back at this point.

I've taken several different vehicles to Iconic Tire for a variety of services, and my experience…read morehas been mostly positive, although I'm not completely sold yet. I do feel their pricing can be on the premium side, so I would recommend comparing prices and asking questions before approving larger repairs. What I really appreciate is that they stand behind their work. On the occasions when I haven't been completely satisfied, they've been willing to take the vehicle back, address the issue, and make it right without charging me again. That goes a long way with me. They're also very convenient to my home, so I'll continue using them. Going forward, I'll just make sure I price shop and negotiate when appropriate. Overall, good service and accountability--I'd just like to see their pricing be a little more competitive.

My experience here has always been top notch! I've purchased tires here and they provide free…read morerotation every 5000 miles. I purchased batteries here. The first time, my battery died in the Fry's parking lot. I called them and a guy came out right away. He performed a test and sure enough diagnosed a dead battery. He towed my SUV to his shop. He removed the old battery and replaced it with a new one that had a warranty for 36 months. Afterwards, I signed the paperwork and paid my bill, I was on my way! Fast forward to today, my car was intermittently starting when I tried to start it. I think my battery was almost dead. I managed to get it started and drove to Iconic tire. The same guy who came out to my car last time is the same guy serving me today. He's a very nice soft spoken gentleman. He immediately took the time to serve me and diagnosed a dead battery. He checked his inventory and located a replacement battery. It was expediently replaced. As my battery was only 29 months into my 36 month warranty, I expected a prorated price towards my new battery. But the tech explained it wasn't their policy. My battery was FREE! The only thing I had to pay was labor to install it. A mere $50.00! The only other stipulation was the new battery was only warranted to the date of the old battery. No problemo! I received a new battery! I just love this place!

The service was pretty good! I didn't have to wait long to be seen, and someone was outside right…read moreaway, giving me clear hand signals on which bay lane to pull into. The service worker showed me my cracked tire (oops!) and advised replacing that ASAP. All checks were done that needed to be done, and my air filter was replaced. I'm kind of confused by the signs on the windows that say tires because one of the service workers said they don't actually do anything with tires? A little pricey, not sure if they offer a military discount of any type (I did provide proof of service), but if not, it's not the end of the world. It's not that I feel entitled to it, but do want this information out there in case other veterans have this question because that was an expensive service for oil and an air filter. The store is clean though, and it's small and echoey, so if you need to make or take a call, please bring it outside. Receipt was supposed to be emailed to me, and much as I'd rather have that option, I might need to go back in tomorrow for the invoice because I never received the email receipt, even after checking to make sure my email was correct. You should probably just get the paper invoice to keep track of the work done. Just in case. Good experience overall though. Would recommend.

I asked specifically for one type of service, the attendant confirmed, and then at bull time they…read moretold me I got one I didn't ask for. I explained that I had a coupon and they said the service doesn't honor that. Not sure if they deliberately did this or just not good service.

I've reviewed this on Google but somehow never made it to Yelp…read more My husband brought his car over here today for his pulsing brakes (and I always bring my car here as well). Though he had to get both done for an expensive amount, the service is definitely worth the price! They do apply veteran discounts, as well as coupons related to brakes, so that's something to keep in mind if you need a lot of work if you travel like we do. The service is always top notch as they inspect everything, and the customer care is pretty awesome. Stephen did a great job despite the store being busy at opening times. Our only complaint is that phone calls to us don't go through, but it's to do with T-Mobile automatically marking this business as spam and not at all the fault of the company. My husband's car runs like a dream now, and we'll definitely continue returning. We've never had problems any time we've been here.

Brakes Plus recommended certain repairs. I brought my vehicle to have them completed. They had my…read morecar for two days and did not complete any recommended repairs. I spoke with three different people and each time I had to explain what needs to be done. No one communicates with each other and it is unclear whether they read their own notes in the systems they have. Not recommended.

I managed to get a same day appointment here after discovering my front driver's side tire was…read morecracked all the way around. Even though my original Firestone tires have been discontinued, the store has a different set that was close to the all season tires I bought in 2017. So a couple of things here: 2017 is a LONG time to drive on any tires. I don't drive a lot but the Arizona heat is brutal. The fact they survived this long is an impressive testament to Firestone's quality. Also, I received a veteran's discount, which I really appreciate. Mike and John were both wonderful professional, kind, and funny. I enjoyed the service, and I have no complaints. Oh, but something important to note: my father in law came with me to put these tires on his line of credit (so I can pay him back), and his APR went up to 39%. If you're someone who lives off credit cards right now to make ends meet, I'd recommend thinking a bit before applying for that credit card. I don't feel 39% is worth the value, even if you do need this work done. Aside from all that though, this was still a 5/5 star experience.

I only have a star because I have to for a review. Because they would get none. Went in for an oil…read morechange and tire rotation a few weeks ago. Now I went to get my brakes and rotors replaced and I can't take my front passenger side tire off because they tightened two lug nuts so tight that they're stripped. I don't know if the hub or the lug nuts are stripped. I made an appointment for Sept. 11,2026 to check it out. What's sad is that they didn't even let me know. That's how I know they are guilty. Plus they are the only ones who have touched my tires. I have a spare tire but if I would've gotten a flat tire I wouldn't have been able to change it on the side of the road. Definitely No Stars. They better fix this situation or this is the beg of their last days fucking over me and my people. We're going to get them shut down.

I rolled up to Big O tires midday with my Mom's car needing four new tires. John was at the…read moreregister and Hector was running the place like a well oiled machine (ha). I was given two options with different price points and made my choice. I then sat down and started scrolling and before I knew it, keys were in my hands and I was on my way!! The management of this place is stellar and everyone is working their butts off, even in 100+ temperatures. I HIGHLY recommend and no one else will be getting our business going forward! 10 stars!

I took my car into Big O tires for a check engine light. My car spent the entire day in the shop…read moreand I spent over $1500 to get my car fixed and the check engine light is still on. I was told to bring my car back in today, Sunday only to be told that there is no technician here today that can look at my car. Now, I am doubtful that any of the work was even done to fix my car and have zero confidence in the shop. I am beyond angry , I will be seeking a refund and they have absolutely lost a customer. I absolutely regret taking my car there in the first place.

Very honest friendly and professional mechanic (ED). Brought my car in for a 2nd opinion on a front…read moreaxel. Another mechanic said I had leak and would $700 to fix When Ed put my car up on the rack he told me their was no leak nor any other problems Ed saved me $700 I would recommend this garage to all my friends and family

First and foremost the work Copa Mechanics do is great.. I took a Toyota Yaris with frontend…read moreproblems and serpentine belt change. On this vehicle with diagnostic the work and pricing was good. The reason for posting this review is: we paid $158.00 for an oil change on our PT Cruiser GT. When I dropped off my vehicle the odometer read 68,900 miles; on pickup the reading was 68,914 miles. The only reason for these 14 miles can be: they used my car to go to the parts house for other cars. We just took our granddaughter's Honda Odyssey to Big O, her car took the same synthetic oil as my vehicle, they charged us $62.00 My only hope when dropping off your car make sure they know your mileage and never authorize work without knowing pricing.

We have been bringing our cars to Bo Knows for years now. Always honest, and reasonably priced…read morewhich is such a rarity in this industry. We have had several issues addressed on different vehicles and they always find the problem and get it fixed, and usually faster than I fear it will take.

I brought my car in for an AC concern and ended up having a really positive experience. The staff…read moretook the time to explain what my car actually needed and didn't try to upsell me. Everything was clear, fairly priced, and done when they said it would be. What really stood out to me is how much this company cares about the community. You can tell this isn't just a business trying to rush people in and out they treat customers with respect and genuinely want to help. It's refreshing to find an auto shop that's skilled, trustworthy, and community-minded.

My testimony is 100% truthful with proof and I am willing to go to court to substantiate my claims…read more Tommy charged for parts and work he never did on my vehicle. Sounds like an old school auto repair scam? Indeed. He claimed to have replaced 2 catalytic converters and replace 6 spark plugs on my van. I had asked him personally if he worked on my car and he said he did. The van still had problems and I had suspicions of his work. I decided to pay Firestone to examine the car to see if the work was done. Lo and behold one of the catalytic converter is my old original stock piece. The tune up for the back 3 cyclinder was not done. After confronting Tommys with the scam, he agrees to pay back for the work not done and told me to pick up a check since he claimed he doesnt know how to do refund for credit card payment. When I came to pick up the check the business was closed early and the shop was closed the next few days. I did not hear back from him after that. I am taking all legal means available until compensation has been made by Tommys diagnostic. Bringing dishonesty back to auto repair should be his tagline. Latest Update: I had also paid him to replace fuel pump which he charged $548 and claimed that this is an expensive job since the gas tank had to be pulled down. I had just got a confirmation from a third party that there are no marks on tank bolts, straps or hose indicating recent removal. Another fraud that will be reported

Beware!! He stole our money never did the repairs. Car not running. Filing police report, etc…read more Update: we got our money back luckily by filing with our credit card thanks to having a couple car shops check what had actually been done and document the real truth. Check your battery, he likes to steal them and swap out with old ones. Have someone double check that Tommy did all the work promised. He does not!!