While they get the job done, the customer service and professionalism lacks 100%. Jerry is a complete and utter failure. He lacks personal and professional skills and should not be working in any type of customer facing business. He needs to learn not to lie to customers. His lack of professionalism is going to harm this location. Now Paul on the other hand has to work harder to make up for how poorly Jerry treats the customers that come into the shop. He is put in awkward positions because of Jerry and that's not fair to him. read more

I was putting air in my tire at the Fry's Fuel Center and it took the stem off of my tire... It was 5:20 p.m. I knew AAA would not make it to Maricopa before 6:00 p.m. when most of the tire shops close between 5:00-6:00. I walked over to Big O Tire and spoke to Terrence and explained my situation. Terrance said he would be there until 6:20-6:30 and if I could get my tire there, by 6:30 he would be able to replace my stem. I found someone to help get my tire off my vehicle, brought it over and Terrance stopped what he was doing to put a new stem on; it was done within minutes. He informed me I would have to replace the stem with one that has a sensor. Thank you Terrance for your amazing customer service. (I AM NOT BLAMING FRY'S FOR THE INCIDENT, IT IS NOT THEIR EQUIPMENT AND DO NOT SERVICE IT... read more

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Quality of service and management will bring the customer back every time. It's unfortunate that this store took advantage of me . My bill had additional charges over $150.00 that I didn't notice or question until I got home. My husband told me we won't buy from this any more. read more

Oh Big O you really suck! More than 30 minutes until closing and you can't help out a driver that has a nail in their tire? I can look at it in the morning is like saying we're too lazy to do our jobs! If you need tires in the area go to DISCOUNT TIRE! read more

I went in to do a standard oil change. Three days later, my transmission was slipping, and I noticed that there was a leak at the bottom of my car. I took it to big old tires and told them that after doing my oil change, I now have a leak at the bottom of my car. They kept the car overnight and told me that I had a defective oil filter and they replaced it. 20 minutes later I'm driving my vehicle and the transmission slips again. I taken into the shop and said there's something wrong with it and I don't know what you guys did but it needs to be fixed and then they proceed to tell me that the transmission line needs to be replaced and I told him that it was fine when I brought the car in there and all of a sudden three days later I have to get a transmission line fixed. They said they couldn't do it and they told me to take it to another shop and then the other shop that I took it you told me was someone had tampered with the transmission line to cause the transmission fluid to leak. Because someone had severe negligence, and broke my transmission line, that shop cost me $6647 for a new transmission. I got the report from my mechanic and told them that my mechanic and a written statement certified that someone had messed with the transmission line and that it cost me a new transmission of $6647. The manager there said he looked into it and said that after reviewing the video footage, no one had touched my transmission line and that it just wore out. I can tell you that transmission lines don't just break themselves. They pretty much declined to take all responsibility for what they did to my car and now I have sent a email with photos as well as a mechanics report from a second shop on what happened to my vehicle and hope that they decide to fix it. Otherwise, if they don't, then I am going to report them to the Arizona Attorney General and the Better Business Bureau and I will be filing a civil lawsuit for the the damage. They've done to my vehicle. It's one thing to break the transmission line admit the mistake and just say you fix it. It's another when I get a written report stating that the other mechanic that I took it to said that someone had messed with my transmission line which caused thousands of dollars worth of damage and they say that no one touched it and that it is what it is. OK , if that's how they wanna go then I am going to proceed with the next steps to get fully reimbursed for my vehicle rather if it's through them or going to civil court. read more

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This place will forget you exist. They will forget to call you when your car is "done" and tell you they didn't have a phone number on file. Even after you've been there multiple times & have a credit card with them. You tell them something is wrong with your car and they will "fix" it. Just to have the same issue pop up the moment you get home. When you bring it up again, they will say, "We see nothing wrong. At this point we will just have to throw parts at it to see what the issue is." Do not use them if you value your own time or money. They're no better than the Firestone down the street. Even though they promise they are. And of course, they like to overcharge as well. But what mechanic doesn't try to screw you over these days. read more

Josh and Hector Cabrera were extremely helpful and patient. Initially I was told no about a service unless I purchased tires, but they said that it would be beneficial either way. They added the alignment, warrantied it for a good price. So thank you both for doing the right thing and moving with integrity. read more

I don't like giving a negative review but in this case it cost me money and I need to report it ... 2 days ago I took my car in to the Big O to fix an "engine light on" and to get an oil change ... I had an appointment for 0800, I was there at 0730, they took it right in and 20 mins (max) they came out and said they could not do the engine light on as it was proprietary diagnostics from Dodge and they didn't purchase that (even though most trucks are RAMs in Maricopa) ...Not a big deal so I told them to perform the oil change (Monsoon Special) ... After waiting till 1130am (basically 4 hours to do an oil change when I had an appointment) ... I finally asked how much longer and the completed ticket was up there so I paid it and left ... Here' the complaint: Took my Truck Earnhardt Ram in Gilbert for the engine light on and they told me that my oil was drained because the plug or cap was not installed properly ... So I had to have another oil change completed costing me approximately $200 for both oil changes on top of the dollars being spent for the engine light on fix ... I liked Big O but this is basic Back Yard Mechanic 101 training that anyone, even a desk jockey person knows that you must put the plug back in correctly or it will leak out the oil that you just spent money on to put in ... So I have $90 worth of oil on the ground because of "CERTIFIED" specialists ... I won't be going back to Big O in Maricopa or anywhere ... I'll stick with the higher priced dealerships that I have an avenue of repair if there would be a fault ... This bad review supersedes my earlier great review of Big O ... read more

Absolute worst company and customer service that I have ever encountered. I took it in due to a noise that my car was making and let them know I believed part of the issue was the need for an oil change. They did this "extensive" inspection on my car, and ended up quoting me $2,000. As a working nursing student, I knew I needed my car so I went ahead and agreed. When I picked up my car, my car was still presenting the issues I had expressed concern in. My car even broke down on the freeway a week after. They are now claiming they don't "remember" me telling them about the noise.. why would anyone go to get their car serviced and not tell them the issue. As a former teacher and a nursing student, this company has negatively impacted me in more ways than just financially. Take your car anywhere else but here. read more

Big O Tires - Auto Repair Near Me - Maricopa, Arizona

Been a Big O customer at several other locations for a while now and I never had any bad experiences when I brought my car in. After around 6 years of basic services (oil change, alignments, tires) and NO major mechanical problems, my car had a cylinder misfire so I brought it to this location for service. This turned into the single-most, frustrating, nightmarish, & expensive repair job I've ever experienced. I leave the car there and get a detailed call two days later outlining that the electrical misfire was treated but a mechanical misfire still remained. Apparently, the most cost-effective fix was to replace the cylinder head but the part is two weeks away. After it arrived a day early, the fix was done but then I was told I needed a new timing belt kit. I then arrive to pick up the car and found out a new battery had been installed (didn't authorize that). The tech adjusted the labor price for the cyl head job such that I didn't have to pay for the battery, but I'm still thousands of dollars in the hole for this fix on a car that shouldn't have these issues at 75k miles. I drive the car home just fine but on the very next start, the check engine light comes on again (something with the oil control valve). Dropped off at Big O the next morning and essentially get brushed off as "another car needing work." I make the very reasonable request that my car be moved to the front of the queue since it was already there for two weeks and still having trouble. Another week goes by with multiple teardowns & rebuilds of the engine to try and reset something on the crankshaft within a certain variance of degrees such that it won't slip. The only tech authorized to work on my car can't seem to get it right no matter how many times he tries it. After all that, they call me and say they got a successful test drive with no check engine light. For redundancy, I told them I want another one in the morning. They say it drove fine, but the check engine light came on for the 3rd time (catalytic converter may be at fault). Thankfully, this job was under warranty. The manager said I could pick it up anyway so I did, and that was the last time I'll ever go to Big O Maricopa. This might be unrelated, but on the day of the misfire, my car had no oil in it. I was at this same location not one month ago for an oil change and they straight up told me the car looked "good to go for a while." I can't outright prove this, but I feel like the oil plug might not have been fastened properly. Other reviewers on here seem to have a similar claim. I hadn't noticed any oil leaking on my garage floor so I figured my car was ok, but after this fiasco with all the big jobs (specifically a misfire in the engine), I speculate that such negligence could have been the cause for these sudden car failures. In any case, find any other place to go if you're in Maricopa with car trouble. read more

Had all 4 tires replaced on my suv and when I drove away, literally within minutes there was thumping. Surprised because this type of regular service should have been easy. Something wasn't fastened. Drove to my mechanic friends house as he was closer than discount tire and he found that they didn't tighten down a few connections related to the tires, leading to what would have been an accident at high speeds. I've tried to get warranty service here before and it's a hassle, so it's way too expensive. Never again. read more

In at 8am out by 8:15 with 2 new tires and rotation! Thx fellas! The service was quick and easy!

Not surprised this store has a 2 star review. Brought in a car today for a warranty battery replacement. 5 hours later I called to check on it (should be a very easy swap) because I had errands to run and needed to know if I should pick it up. I was told by Terrance give him 45 minutes. I go to run my errands and before I even pass their store which is a 3 minute drive. They call and say it's done. I called annoyed why was I told you needed 45 minutes when you needed less than 2 minutes and why was I lied to? He then hung up on me. I have had other issues with this store and Terrance himself. Only reason it was even there was due to it being covered under warranty. read more

when I went there to get air in my tires they made me sit in front of the lane for 20 minutes and when I went asked what was going on they gave me attitude. didn't even end up getting air smh. read more

I had some repairs done on my Toyota FJ and sometimes things don't always go according to plan. We have been taking our cars to Big O Tires in Maricopa for years. Usually with no issues. We had a problem with an AC repair, but Steve the Manager took full responsibility and made sure the repair was completed correctly. Steve went out of his way to take responsibility and arranged for an outside Technician to resolve the issue. With so many makes and model vehicles it isn't surprising problems comes up that need special help. We very much appreciate Steve the manager taking the action needed to resolve and complete the service needed. We remain Big O Tire customers because of the happy conclusion to a difficult challenge. Thank you Steve. read more

This Big O tire told me they charge $20 for a flat repair. I went to Big O tire in Phoenix to get a tire repair and learn that no Big O tires supposed to charge $20. Also, I went to a separate Big O tire to get a second opinion on, the tires they told me I needed to replace. The second Big O tire in Chandler told me that I did not need new tires. They did a flat repair on my other vehicle and I did not get charged $20. This Big O tire in Maricopa said that they could not do the flat repair because I needed all new tires. I would recommend going to Big O tire in the city instead of Maricopa. They are manipulating customers and should be reported to the Better Business Bureau for their tactics. read more

AVOID! There l, you were warned. They will damage your vehicle and charge you for it. Shady to say the least. read more

Big O Tires - Oil change that is now spewing all over my driveway. Fail by big-o - Auto Repair Near Me - Maricopa, Arizona

I came in to get all new tires, alignment, and an oil change. The Manager Stephen did my payment. He understood my budget and didn't try to upsell me on anything crazy. He was super nice and the workers were awesome. They called me as soon as my car was done. The service here was nothing short of excellent. I will definitely be bringing my Honda back here. They did a great job!!! Thanks again Stephen for the recommendations! read more

major of the employees have the worst customer service, they fail to mention charges befor performing a task on my car and take a long time to help you. Terrance is the only worker who I felt complete my customer service needs correctly. read more

I left Jiffy Lube due to their prices & customer service & drove over to Big O Tires on Edison in Maricopa. I was greeted by an extremely friendly & energetic service person named William. William was very helpful, educated me about my tires as well, and got me in and out of there in a good amount of time. I think everyone could take a note from him on how to greet and treat customers. My oil change experience went well! read more

Although the staff at the actual location was very nice, the company is a mess. I picked out 4 tires online and made an appt to have them installed. the website gave me a price which included tires AND installation. I get the store this morning at 0700 and they tell me they don't have those tires in stock. furthermore the price on the website doesn't include installation. So I took the day off for no reason! why would the website let me make an appt for installation of those 4 tires when they were not in stock. and why is the price not accurate! never going there again! it's always something with that place. read more

Today (May 25th 2023 12:40pm ) a staff member answered the phone in an incredibly rude and irritated tone " yeah you're going to have to wait I have 5 people in front of me." This is surely not the way to answer a business phone, and made the decision to no longer be a returning customer very easy. Yes we all have busy/stressful days but this is unacceptable. Also without fail this place consistently never topped off fluids which is supposed to be included in an oil change. We have raised this issue several times I'm not sure why we ever went back. read more

They do good work. When there are complications they are straight forward and honest about it. Paul is great and has helped us out a lot with our vehicles. We're thankful to have them in our neighborhood. read more

I got a tire repair service and the nitrogen service. (Nitrogen is slower to react to temperature changes). With waiting, it took about 2 hours for the repair and nitrogen. Friendly staff and a supportive and certified mechanics. I'm glad they are a part of our community. read more

Big-O kept my car for 3 days to perform a 3-5 hour repair. When I got home I found the rear seat belt was sitting in the trunk never reassembled. And the step rail on the passenger side rear also not replaced. Along with wire clippings and grease spots on the back seat. They are great at making excuses for not having the job done when promised. They overcharge and are marginally competent technically.. DO NOT take your vehicle there. UPDATE: Turned out the seatbelt was broken. Big o is ordering a replacement. Which means the car has to go back again. Stay away from this shop. Go to the valley even if you have to get towed. read more

Big O Tires - Foot step - Auto Repair Near Me - Maricopa, Arizona

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Went in yesterday for an oil change and Steve the manager helped me get in and out fast! Thank you Big O Tires!!

I always get great service here They take care of my car like it was theirs they know me by my first name and I know most of theirs too. I drive lots of miles so I'm in about once a month for oil changes and regular scheduled services Recently I bought 2 new rear tires. 2 days later I ran over something that blew a small finger size hole in the rear I managed to drive a mile and got home before it went flat got AAA put on my spare and went to Big O next day and they replaced it no charge So yes I would definitely recommend this shop. See Paul he's the best!! read more

Thx Leo and Joshua thank you for the prompt, financially friendly and truthful service on friday!! My burban was taken care of, tire rotation was perfect and she drives like a charm again!! Everyone was extremely professional and beyond nice early in the morning Looking forward to returning to great service in the future! Keep up the wonderful experience for customers read more

I have always taken my car to this Big O since I stopped going to the car dealership. Big O is Always so busy but today was worse than ever but Jaime was Great he provided the Best Customer Service and helped me carry my bags to my car and made things right Today!! I so appreciate him and the service provided today!! read more

I brought my car in here they said they knew what the problem was so I told him to fix it the car is exactly the same after they worked on it and he said it was something else I told him to fix it again. Car still works exactly the same and now my check engine light is on they don't even call you. They got a discount tire about to open up across the street. Also you can go to Iconic tires and auto repair. read more

Bad news especially if your a women. I went to Big O in Maricopa for new tires. I explained to them the car is vibrating at higher speeds. I told them that if balancing the tires didn't correct the vibration then I would like to have a front end alignment done. There were about an hour into the tire replacement when they called and told me I needed a front right axle. He told me that grease was being thrown everywhere under the passenger side of front end. He said they could replace it for aproximately $400.00 + . I reluctantly agreed to repair. I told my husband and we immediatly drove to Big O. When we got there I asked to look at my car and the tech showed me. He said there was an oily buildup on the frame and he said it was from CV joint. I told him I recently had the power steering pump replaced and that buildup came from a leaky power steering pump. There was no other grease or oil in the area of the axle. No cuts in CV joint. I then told him that No I did not want the axle replaced. So another 1 hour later they finished the tire replacement. I spent over $900 getting the tires replaced and as I drove my car home the vibration was still there. On top of that I noticed they had charged me over $28.00 to replace the TPMS sensors which they never asked me to repllace. And now the TPMS light on the dashboard was lite up. I called them back they said the light could be because of tire pressure being off. So now I will take my car to another Big O because I will never go back to that location. read more

So I had multiple repairs done on my car serviced by BiG O Tires in Maricopa Az. 6 months later I had to take the car to Audi for check engine. they gave me along list of repairs, but I found that most had been done by Big O. I took it back to Big O Tires and they completely honored the repairs and fixed everything for free. There was no push back even though it had been awhile since they worked on it. they took care a couple thousand dollars worth of repairs. The check engine light came back on, took it back and the manager Steve got me right back in, and fixed the problem again for free. I told them all thank you for the great service and being up front and honest, as well as doing the right thing and not trying to gouge me. thank you all read more

I love this place I'm a guy so I know it's not going to be a quick in and out as any guy should know . Customer service is terrific not many places you can trust now a days these guys really took care of my vehicle and I leave happy I recommend this shop to all my family and friends. Thx so much fella's read more

Tried to use their services twice now since moving to Maricopa and was disgusted with their customer service attitude and know it all approach when dealing with an educated customer. I grew up in the area where Big O tires was stared at and used them years ago before they even built stores in Arizona and was never treated like they do here at this location. Their reviews are bad for a reason. I wouldn't take a vehicle there. This is a small community and they act as if they have a limitless customer base? Word is already out and I'm amazed that the managers and owners can't see that they have an issue and its not the customers. read more

I took my car to Big O Tires and Marocopa because my check engine light came on. After gouging me for $2300 I got my car back. The next day I noticed huge puddles of oil everywhere I parked. I took it back to Big O and discovered that the oil cap had not been replaced after filling my car with oil. There was oil all over the engine causing a horrible burning smell for days. After getting my car back a second time the check engine light came back on. I took it back to them a second time only to find a hose head somehow "popped off". Every time they called me to notify me that my car was "Fixed" they called or texted my ex-wife not me. This was very uncomfortable and awkward for me, especially since I asked them to remove her name and number from the account. I will never bring my car back to this establishment ever again! read more

I want to thank Matt McGrath and his crew for always taking great care of me and my truck's needs. I've always received the best customer service and attention necessary to keep my truck in perfect running condition. I strongly recommend seeking out Matt knowing he'll take very good care of you and your vehicle read more

Terrible terrible terrible. Brought my truck in on May 27th because it was leaking some sort of oil/grease near my rear right tire. When I got it back they said the leak was repaired but they had damaged one of my rims. I paid $1100 and drove home. When I got home I noticed it was actually leaking still in the exact same spot but this time it's worse. I brought it back and they said they looked at it and nothing was wrong and the leak was from something in my truck bed. So I brought it home again and pressure washed my truck bed (although I didn't see anything in it) and sure enough the next day there was some sort of oil/grease leaking all over my driveway from the exact same area. So once again I brought it back and sure enough it had nothing to do with chemicals in my truck bed and just wasn't repaired correctly, the first TWO times. But now they say they can't find the rear right axle for my truck and that even the dealership doesn't make it anymore. This is a 2018 dodge ram 1500 big horn, ifs not 20 years old, it's not even 5 years old. So here we are more than 30 days have gone by and it is still not repaired and supposedly they are trying to find the axle but the only time I hear from them is if I call them or go into the shop. Needless to say I can tell this is probably going to take getting an attorney and corporate involved so the process has started unfortunately. UPDATE: Tuesday July 11, 2023 and I haven't heard from them on when to expect the part (not even a date RANGE). So it's now been 1.5 months and my truck still isn't repaired. Update: Wednesday July 12, 2023 still nothing so I went IN to Big O and now they say they found the part at a Dodge dealership in San Tan area and will pick it up tomorrow (Thursday) and will have their ONLY qualified tech come in on his day off on Friday and repair it. Update: Thursday July 13, 2023 no call from anyone confirming they got the part. Update: Friday July 14, 2023: 10:00 am I called, spoke with Amy and was told they haven't been able to send someone to get the part yet but as soon as they do they will call me. Wow... 12:30 pm I called again and spoke with Amy, she says they STILL haven't been able to go get the part yet but will definitely get it today and then will call me. I explained again that it's really important and that I had to take the day off and lost money because of this. Amy literally showed ZERO sign of compassion, no "I'm sorry for the inconvenience, NOTHING". 3:45 pm still no call from anyone at Big O and so once again "I" have to call them. I speak with Amy again who now says they have the part (so they didn't call me as soon as they got it like they said they would) but now there are no techs that can put it in. Again I explained the urgency and zero compassion from her whatsoever. Keep in mind this has been going on since MAY and was the fault of Big O's tech (whom they say they terminated, which I was surprised at and would have never wanted). Amy tells me that if I drop my truck off tonight they will start to put the part in as soon as they open at 7 am. 5:50 pm I go in to drop truck/keys off and speak with Jamie who now tells me he has no idea when the tech that is off is going to come in to put the part in and he can't promise any time. I said well Amy told me another tech can put it in and Jamie says "yes but it'll take him longer". I said Mike (experienced tech) specifically said he could do it in about 1.5 hours and then asked him if it would be reasonable if the other tech could get it done in 3 hours, Jamie said "possibly but i dont know". So now, after 1.5 months of trying to get this leak repaired and Big O doing more damage toy truck then good, they won't even commit to making this enough of a priority to get it done by a certain time tomorrow. read more

Please avoid this place at all costs. Total rip off. For years, as Maricopa grew, they had a monopoly on car repairs in the area. They routinely charge 50%-80% more than area averages for repairs. They used to lower those prices if you complained. But now they just default to the, "Well, we have financing if you can't afford to pay for it". I made the mistake of getting my tires from them. They performed an alignment, or I should say a "misalignment". When I made them of aware of a shimmy that had developed, they checked my vehicle and said the tires had worn unevenly due to a bad alignment. Then they had the b***s to tell me they couldn't rotate them, and I needed to buy new tires from them. Wow! Shady. Do yourself a favor and find another store up in the valley, even if you have get a tow. Otherwise, they know they have you over the barrel and will take advantage of you. Especially Leo. read more

I want to begin with I have patronized Big O (in Maricopa) this year alone for full sets of tires and oil changes on both of my vehicles. Even bearings and breaks on one $$. I was a loyal/regular (on a first name basis) customer. Two weeks ago, I checked my vehicle in for a fuel leak. They recommended replacing the fuel pump that was in the tank. I was charged double the price of the pump. I sucked it up paying the full amount for the service at 998$. The day I picked up the vehicle I pulled out the lot and the check engine light came on. I turned around rechecked it back in. I was informed that the fuel pump (Just installed) was bad. They said they will replace it with genuine manufactures part. So, I checked it back in. Two days later they said "all better" I picked up the vehicle. I made it to my home, the check engine light came on again. I took it back. The next day. I was informed that it was a loose connector. I picked the car up on a Saturday day, that evening the light came on again. They were closed Sunday. So Monday, I went to Auto Zone used their diagnostic tool, and was informed of the part number and the part of the fuel system that was failing. I took the information to Big O and they said" We will order the part and call you when it arrives, we'll make it right" I called two days in a row to see if the part came.... Each time they said "it will be here tomorrow". Day three of the waiting, I did not call nor did I receive a call. On day four I went in person to inquire about the statuses of the part and repair. I was informed that the part was here and that I would be charged for it and its installation. To be clear there was no check engine light on when I brought the vehicle in originally. And they had multiple opportunities to diagnose the problem from day one. I even gave them the diagnostic report because they either missed it or did not do one. I will not recommend anyone to their service nor will I place my TRUST in their hands again. The This was the worst experience ever! Mr Lomax read more

I dropped my car off first thing in the morning for an oil change. A service tech called me late morning and stated I needed new tires. I agreed. The whole day go by, and I had to call back and asked what was the status on my vehicle. Their response: oh, your vehicle been ready since 1:30. We tried it to call, but couldn't get through through. But somehow you were able to get through when you told me I needed new tires.....i basically waited all day for my vehicle for a simple oil change/new tires. I was highly disappointed, and upset. I couldn't get my errands done because of my wait time/lack on communication from Big O Tire, regarding the status of my vehicle. I had issues with the Maricopa location before, but this will be my last time dealing with them. I recommend going to a different location or not go to Big O Tire at all. read more