I brought my car in for an AC concern and ended up having a really positive experience. The staff…read moretook the time to explain what my car actually needed and didn't try to upsell me. Everything was clear, fairly priced, and done when they said it would be. What really stood out to me is how much this company cares about the community. You can tell this isn't just a business trying to rush people in and out they treat customers with respect and genuinely want to help. It's refreshing to find an auto shop that's skilled, trustworthy, and community-minded.

Went for interview and was early. Inquired about possibly doing early since I was available. Was…read morescouled at by Rich, because vehicle I was in was in way told to fn move it. Went to restroom came out and was told to leave. Asked about interview a d was told to leave in a very rude manner. Have been in Automotive repair over 40 years and never experienced that.... I feel very disrespected and an glad I didn't go to work there. Maybe a bad day, but not a way to win people over. Service is based on a relationship and dont feel that way. Hopefully it changes. Can't fathom how customers feel in that environment under today's economic time's

Holy guacamole, car maintenance is easy to put to the back of your mind, but it should never stay…read morethere too long. Admittedly, this got away from me, but I believe in taking care of my car, lest the damage become worse and more expensive. Brake Masters surprisingly got me in right away even though I came in on a Friday in the late morning. They did the oil change as well as a full inspection, finding an issue I actually didn't know about. I knew I'd need a new air filter, but I also had to replace the cabin filter as well as the belt that helps run the alternator and starter. That's the part that hurt my heart (and my bank account), but letting it go will eventually hurt far worse in the long run. Jennifer was great about finding deals, but in the end, we were able to lighten the amount through my veteran's discount. Everyone was polite, and the work was completed fairly quickly. I was actually still shopping in the main plaza when the store called to tell me the oil change was complete. I would return and recommend this business as a good place to work on your vehicle.

I chose brake masters to have my rear brakes replaced, because the rears were making noise and…read moreshaking when I stopped. I had the front brakes and rotors replaced more recently so I knew it was time for rears. They said my rears and fronts were both at 5, which surprised me, and they recommended doing both pads and the rear rotors. They also recommended a brake flush service. I agreed thinking I may as well do some preventative maintenance. When I got the car back, I noticed I had to depress the brakes much further than before, almost all the way to the floor before it would stop fully. I thought this was odd since they're new pads it should be more sensitive not less? I drove around more assuming it was a break in period, tried some fixes like depressing the brakes all the way with the car off, but still weak brakes. So I called and brought the car back in the next day they were open. I took time off work and I appreciated them squeezing me in between their other appointments. After 2 hours I was told they were going to have someone drive it and test it. I thought they had been fixing it, but after a bit the car returned and they said he didn't notice anything wrong so I was sent off with nothing done. I didn't have time to argue so I left unsatisfied. Maybe I needed to let them break in still? I drove it to work, but had to leave extra room for stopping distance as the brakes were very weak, barely stopping the car till over half way down, and when fully depressed I'm still rolling. So I brought it in a 3rd time and I had to insist that something wasn't right. I was treated like I was stupid, that nothing was wrong, but I had to push to get them to bleed the brakes properly. They had an attitude like they were going above and beyond and just doing it as a favor to me, like it was a waste of time to them. After another couple hours they said they bled the brakes using a different method and had a 3rd person drive it. I got more of the guilting and was told if it still isn't good, to come back later and they'll try something but that they've done all they could really do. Thankfully the brakes function as I would expect, except they still shake pretty rough sometimes. There's much less air in the lines and they respond a lot sooner. The car is now safe to drive after 3 visits and about 10 hours of time. Would not recommend anyone to go here. Clearly not experts in brakes, and very low standards of quality of their work. I wouldn't trust them to do anything else on my vehicle. The amount of time I had to spend fighting them to do the job correctly completely eliminated any value of cost savings I might have had. Very awkward uncomfortable experience. I especially didn't appreciate that I had to fight for them to acknowledge there was something wrong at all, which speaks to either their technical knowledge, standard of work, or effort values. I would not work with a mechanic who lacks any of those things so I won't be going back here. No trust in their work at all. 2 stars because I'm grateful they eventually did help me make it right even if it was forced, instead of telling me to kick rocks. But I certainly won't be using their lifetime brake option that got bundled in to the deal. Not going to waste more time fighting for that money back at this point.

BUYER BEWARE! BAIT AND SWITCH TACTICS, PREDATORY SALES METHODS, AND DISHONESTY…read more I helped facilitate a tire replacement for my elderly mother and worked with Kevin. He promised a "buy 3 get 1 free" deal on tires available "same day." While I found the tires cheaper elsewhere, Kevin promised to include an oil change, alignment, rotations, and flat repairs for the life of the tires to earn our business. Kevin was extremely aggressive to "close" the sale, calling me repeatedly from different numbers while I was in meetings. Once we arrived at the Maricopa location, the lack of transparency became disturbing. Kevin presented a write-up packed with undisclosed "up-charges" that were never discussed. We were forced to pay for: *Labor for discarding old tires (even though I took the tires myself) *Motor Vehicle Tire Waste Fees *Electronic balance and stem labor *A "protection plan" *Shop supply charges *Tire nitrogen fill fee per tire When I contested the $44 nitrogen charge and asked for regular air, Kevin claimed he couldn't honor the "deal" unless I paid for all the extra "crap." The "free" 4th tire was essentially paid for by these itemized nonsense fees. He clearly expected my elderly mother to sign without me reviewing the invoice. The dishonesty continued with the service. Kevin initially promised the alignment was included. When we picked up the car, he claimed it "didn't need one" but provided no proof. When I pressed, he changed his story, saying they were too busy and told me to call to schedule a Saturday appointment. When I called to schedule for the following Saturday, he claimed they don't do Saturday appointments and then tried to charge me $109-$119 for the alignment that was supposed to be free. This was a complete bait-and-switch. From the aggressive sales tactics to the hidden fees and the retracted promises regarding the alignment, this was the most unethical experience I've had. I cannot speak for the whole staff, but Kevin's tactics are borderline illegal and predatory. Especially towards my elderly mother. Do not take your business here. We have many other local shops in Maricopa that probably operate with better integrity. I am shocked this location has a high rating given these sketchy, dishonest practices. I will be sharing this experience on every platform possible to warn others.

Adam the Store Manager is always on the spot when I come in. He's very knowledgeable and gets my…read morejob done. All of the crew have been awesome and taking good care of my cars. They are my go to auto shop to get problems fixed.

Scott was so incredibly helpful, I had a coil go out in my car and not being from AZ needed it…read morefixed asap, I called and Scott said they could fix it not a problem. Which usually takes the dealership dayyyyys, they had it done in 3 hours! The turn around was amazing as well as the customer service!

Customer service. I had an appointment at 1pm and informed them that I would be out and about and…read moreto please contact me when my car is done. The guy said ok. This firstone place closes at 5pm. So I left and ran some errands.I got back to the fFrstone by 430 pm and asked if my car was ready. They asked for my name and said my car hasn't even been looked at. I was upset and frustrated. My car sat for over 3 hours and not even moved. They said they called me and left a message. I told them that I never received no calls and thats why I was here. The person then repeated my cell number to me and I said yes that that was my number. I then said that Ive been waiting for their call for over 3 hrs!! I did not get a call!! I then said wow and that I will take my vehicle and get it serviced somewhere else. I then asked for my keys. Did I can an apology? No!! Did I get a sorry? No!!! The person that I spoke to was young, the person doing the servicing was young. And to top it off they were both on their phones when I walked in. They saw me come in and not one of them not even acknowledged for 5-10 minutes!!! What kind of service is this?? I will tell you what the problem is. 1st acknowledge who comes in. Be polite say hello and be professional. How can I help you or what can we do for you today? 2nd acknowledge the appointment and if your are too busy state that appointment may go over and we would understand. 3rd give us an estimation of completion time so we atleast have an idea of how long it may be. 4th Follow through!! Give us a call and CONFIRM that you called us! Not just say we called and left a message!!!! I did not get a call at all!!! Stop lying!! 5 if the car cannot or will not be able to be serviced within a certain time slot or in the day tell us!!! Call us!! Text us!! And apologize!!! Its that simple. The two that worked that day need to be looked at (via camera system) and see what they were doing throughout the whole day. Whats the point of an appointment if you cant do it!! This was a bad experience and so frustrating. I will be speaking to a manager if not corporate. There is no excuse when I see your employees on their personal cell phones not acknowledging customers.

My testimony is 100% truthful with proof and I am willing to go to court to substantiate my claims…read more Tommy charged for parts and work he never did on my vehicle. Sounds like an old school auto repair scam? Indeed. He claimed to have replaced 2 catalytic converters and replace 6 spark plugs on my van. I had asked him personally if he worked on my car and he said he did. The van still had problems and I had suspicions of his work. I decided to pay Firestone to examine the car to see if the work was done. Lo and behold one of the catalytic converter is my old original stock piece. The tune up for the back 3 cyclinder was not done. After confronting Tommys with the scam, he agrees to pay back for the work not done and told me to pick up a check since he claimed he doesnt know how to do refund for credit card payment. When I came to pick up the check the business was closed early and the shop was closed the next few days. I did not hear back from him after that. I am taking all legal means available until compensation has been made by Tommys diagnostic. Bringing dishonesty back to auto repair should be his tagline. Latest Update: I had also paid him to replace fuel pump which he charged $548 and claimed that this is an expensive job since the gas tank had to be pulled down. I had just got a confirmation from a third party that there are no marks on tank bolts, straps or hose indicating recent removal. Another fraud that will be reported

Beware!! He stole our money never did the repairs. Car not running. Filing police report, etc…read more Update: we got our money back luckily by filing with our credit card thanks to having a couple car shops check what had actually been done and document the real truth. Check your battery, he likes to steal them and swap out with old ones. Have someone double check that Tommy did all the work promised. He does not!!

Amazing!! First time customer and they've earned a loyal customer from here out. Janna gave me…read moreconfidence to try them out. Cliff and his team sealed the deal with quick service, on schedule and on pricing!! Couldn't be happier! Thank you!

Cliff and Janna are amazing! Cliff has worked on my Prius,…read moremy VW Bug, my daughter's Jetta, my boyfriend's Mazda AND his Ford work truck. He lets us know what work needs to be done and the cost up front. No surprises. He even did a lot of research on used motors to make sure that we got the best one available (mileage & cost) to put in the Mazda when that motor went out. They have both gone above and beyond by coming to our home to pick us up or drop us off if we need it. Janna is super sweet and professional and will try her best to fit you in, even if they have a full schedule. I trust them completely with my car, my daughter's car and my boyfriend's car. We basically trust them with our lives, considering we have to drive the 347 everyday!! Highly recommend. Would never use another mechanic! 10/10!!

Very honest friendly and professional mechanic (ED). Brought my car in for a 2nd opinion on a front…read moreaxel. Another mechanic said I had leak and would $700 to fix When Ed put my car up on the rack he told me their was no leak nor any other problems Ed saved me $700 I would recommend this garage to all my friends and family

First and foremost the work Copa Mechanics do is great.. I took a Toyota Yaris with frontend…read moreproblems and serpentine belt change. On this vehicle with diagnostic the work and pricing was good. The reason for posting this review is: we paid $158.00 for an oil change on our PT Cruiser GT. When I dropped off my vehicle the odometer read 68,900 miles; on pickup the reading was 68,914 miles. The only reason for these 14 miles can be: they used my car to go to the parts house for other cars. We just took our granddaughter's Honda Odyssey to Big O, her car took the same synthetic oil as my vehicle, they charged us $62.00 My only hope when dropping off your car make sure they know your mileage and never authorize work without knowing pricing.

While they get the job done, the customer service and professionalism lacks 100%. Jerry is a…read morecomplete and utter failure. He lacks personal and professional skills and should not be working in any type of customer facing business. He needs to learn not to lie to customers. His lack of professionalism is going to harm this location. Now Paul on the other hand has to work harder to make up for how poorly Jerry treats the customers that come into the shop. He is put in awkward positions because of Jerry and that's not fair to him.

I was putting air in my tire at the Fry's Fuel Center and it took the stem off of my tire…read more.. It was 5:20 p.m. I knew AAA would not make it to Maricopa before 6:00 p.m. when most of the tire shops close between 5:00-6:00. I walked over to Big O Tire and spoke to Terrence and explained my situation. Terrance said he would be there until 6:20-6:30 and if I could get my tire there, by 6:30 he would be able to replace my stem. I found someone to help get my tire off my vehicle, brought it over and Terrance stopped what he was doing to put a new stem on; it was done within minutes. He informed me I would have to replace the stem with one that has a sensor. Thank you Terrance for your amazing customer service. (I AM NOT BLAMING FRY'S FOR THE INCIDENT, IT IS NOT THEIR EQUIPMENT AND DO NOT SERVICE IT...