My experience here has always been top notch! I've purchased tires here and they provide free…read morerotation every 5000 miles. I purchased batteries here. The first time, my battery died in the Fry's parking lot. I called them and a guy came out right away. He performed a test and sure enough diagnosed a dead battery. He towed my SUV to his shop. He removed the old battery and replaced it with a new one that had a warranty for 36 months. Afterwards, I signed the paperwork and paid my bill, I was on my way! Fast forward to today, my car was intermittently starting when I tried to start it. I think my battery was almost dead. I managed to get it started and drove to Iconic tire. The same guy who came out to my car last time is the same guy serving me today. He's a very nice soft spoken gentleman. He immediately took the time to serve me and diagnosed a dead battery. He checked his inventory and located a replacement battery. It was expediently replaced. As my battery was only 29 months into my 36 month warranty, I expected a prorated price towards my new battery. But the tech explained it wasn't their policy. My battery was FREE! The only thing I had to pay was labor to install it. A mere $50.00! The only other stipulation was the new battery was only warranted to the date of the old battery. No problemo! I received a new battery! I just love this place!

BUYER BEWARE! BAIT AND SWITCH TACTICS, PREDATORY SALES METHODS, AND DISHONESTY…read more I helped facilitate a tire replacement for my elderly mother and worked with Kevin. He promised a "buy 3 get 1 free" deal on tires available "same day." While I found the tires cheaper elsewhere, Kevin promised to include an oil change, alignment, rotations, and flat repairs for the life of the tires to earn our business. Kevin was extremely aggressive to "close" the sale, calling me repeatedly from different numbers while I was in meetings. Once we arrived at the Maricopa location, the lack of transparency became disturbing. Kevin presented a write-up packed with undisclosed "up-charges" that were never discussed. We were forced to pay for: *Labor for discarding old tires (even though I took the tires myself) *Motor Vehicle Tire Waste Fees *Electronic balance and stem labor *A "protection plan" *Shop supply charges *Tire nitrogen fill fee per tire When I contested the $44 nitrogen charge and asked for regular air, Kevin claimed he couldn't honor the "deal" unless I paid for all the extra "crap." The "free" 4th tire was essentially paid for by these itemized nonsense fees. He clearly expected my elderly mother to sign without me reviewing the invoice. The dishonesty continued with the service. Kevin initially promised the alignment was included. When we picked up the car, he claimed it "didn't need one" but provided no proof. When I pressed, he changed his story, saying they were too busy and told me to call to schedule a Saturday appointment. When I called to schedule for the following Saturday, he claimed they don't do Saturday appointments and then tried to charge me $109-$119 for the alignment that was supposed to be free. This was a complete bait-and-switch. From the aggressive sales tactics to the hidden fees and the retracted promises regarding the alignment, this was the most unethical experience I've had. I cannot speak for the whole staff, but Kevin's tactics are borderline illegal and predatory. Especially towards my elderly mother. Do not take your business here. We have many other local shops in Maricopa that probably operate with better integrity. I am shocked this location has a high rating given these sketchy, dishonest practices. I will be sharing this experience on every platform possible to warn others.

I managed to get a same day appointment here after discovering my front driver's side tire was…read morecracked all the way around. Even though my original Firestone tires have been discontinued, the store has a different set that was close to the all season tires I bought in 2017. So a couple of things here: 2017 is a LONG time to drive on any tires. I don't drive a lot but the Arizona heat is brutal. The fact they survived this long is an impressive testament to Firestone's quality. Also, I received a veteran's discount, which I really appreciate. Mike and John were both wonderful professional, kind, and funny. I enjoyed the service, and I have no complaints. Oh, but something important to note: my father in law came with me to put these tires on his line of credit (so I can pay him back), and his APR went up to 39%. If you're someone who lives off credit cards right now to make ends meet, I'd recommend thinking a bit before applying for that credit card. I don't feel 39% is worth the value, even if you do need this work done. Aside from all that though, this was still a 5/5 star experience.

Customer service. I had an appointment at 1pm and informed them that I would be out and about and…read moreto please contact me when my car is done. The guy said ok. This firstone place closes at 5pm. So I left and ran some errands.I got back to the fFrstone by 430 pm and asked if my car was ready. They asked for my name and said my car hasn't even been looked at. I was upset and frustrated. My car sat for over 3 hours and not even moved. They said they called me and left a message. I told them that I never received no calls and thats why I was here. The person then repeated my cell number to me and I said yes that that was my number. I then said that Ive been waiting for their call for over 3 hrs!! I did not get a call!! I then said wow and that I will take my vehicle and get it serviced somewhere else. I then asked for my keys. Did I can an apology? No!! Did I get a sorry? No!!! The person that I spoke to was young, the person doing the servicing was young. And to top it off they were both on their phones when I walked in. They saw me come in and not one of them not even acknowledged for 5-10 minutes!!! What kind of service is this?? I will tell you what the problem is. 1st acknowledge who comes in. Be polite say hello and be professional. How can I help you or what can we do for you today? 2nd acknowledge the appointment and if your are too busy state that appointment may go over and we would understand. 3rd give us an estimation of completion time so we atleast have an idea of how long it may be. 4th Follow through!! Give us a call and CONFIRM that you called us! Not just say we called and left a message!!!! I did not get a call at all!!! Stop lying!! 5 if the car cannot or will not be able to be serviced within a certain time slot or in the day tell us!!! Call us!! Text us!! And apologize!!! Its that simple. The two that worked that day need to be looked at (via camera system) and see what they were doing throughout the whole day. Whats the point of an appointment if you cant do it!! This was a bad experience and so frustrating. I will be speaking to a manager if not corporate. There is no excuse when I see your employees on their personal cell phones not acknowledging customers.

Was out of town, overnight, woke up Sunday morning to a super flat tire. Had car picked up from…read morehotel at 6AM by tow truck and delivered to Big O tires in Maricopa. Got there at 6:30, even though Sunday hours say open at 9. Found manager Hector in the office and explained my dilemma. He said he had all appointments only, especially on Sundays but he would try to get to it. I offered him a $100 tip to fit me in. Said he couldn't take my money but he would try to get to my car. Went back to hotel and Hector called at 10:30, car all fixed. And when I picked up the car he would not charge me!! What a great company and a very awesome manager. Thank you for keeping my weekend vacation in tact!!!!

I was putting air in my tire at the Fry's Fuel Center and it took the stem off of my tire…read more.. It was 5:20 p.m. I knew AAA would not make it to Maricopa before 6:00 p.m. when most of the tire shops close between 5:00-6:00. I walked over to Big O Tire and spoke to Terrence and explained my situation. Terrance said he would be there until 6:20-6:30 and if I could get my tire there, by 6:30 he would be able to replace my stem. I found someone to help get my tire off my vehicle, brought it over and Terrance stopped what he was doing to put a new stem on; it was done within minutes. He informed me I would have to replace the stem with one that has a sensor. Thank you Terrance for your amazing customer service. (I AM NOT BLAMING FRY'S FOR THE INCIDENT, IT IS NOT THEIR EQUIPMENT AND DO NOT SERVICE IT...

I've reviewed this on Google but somehow never made it to Yelp…read more My husband brought his car over here today for his pulsing brakes (and I always bring my car here as well). Though he had to get both done for an expensive amount, the service is definitely worth the price! They do apply veteran discounts, as well as coupons related to brakes, so that's something to keep in mind if you need a lot of work if you travel like we do. The service is always top notch as they inspect everything, and the customer care is pretty awesome. Stephen did a great job despite the store being busy at opening times. Our only complaint is that phone calls to us don't go through, but it's to do with T-Mobile automatically marking this business as spam and not at all the fault of the company. My husband's car runs like a dream now, and we'll definitely continue returning. We've never had problems any time we've been here.

Scheduled my wife an oil change on her new vehicle, she went on her own since I was at work, they…read moretreated my wife fantastic, they didn't take advantage of her for being a female and didn't attempt to up-sale her on something she didn't need. Plus I appreciate that they take care of the Military personnel.

Its an old building, it is dirty, it is not geared toward being aesthetically pleasing. It is a…read moregarage, and its a great one at that. They are the same guys there all the time, they know you, they know your car, what they did last time and when something isn't wrong they don't "fix" it. If something is not in their lane repair wise they will tell you, they won't try to "wing" it. They've done big repairs for me and small ones, oil changes and inspections. All are done with the same attention to detail as you would expect if it were their own car. I trust them.

I have been here numerous time since moving to Maricopa. They have always treated me good and fixed…read moremy truck or cars in a timely manner, at a decent price. I will continue to use the no matter where they end up. Thank you guy's. Great work!

My testimony is 100% truthful with proof and I am willing to go to court to substantiate my claims…read more Tommy charged for parts and work he never did on my vehicle. Sounds like an old school auto repair scam? Indeed. He claimed to have replaced 2 catalytic converters and replace 6 spark plugs on my van. I had asked him personally if he worked on my car and he said he did. The van still had problems and I had suspicions of his work. I decided to pay Firestone to examine the car to see if the work was done. Lo and behold one of the catalytic converter is my old original stock piece. The tune up for the back 3 cyclinder was not done. After confronting Tommys with the scam, he agrees to pay back for the work not done and told me to pick up a check since he claimed he doesnt know how to do refund for credit card payment. When I came to pick up the check the business was closed early and the shop was closed the next few days. I did not hear back from him after that. I am taking all legal means available until compensation has been made by Tommys diagnostic. Bringing dishonesty back to auto repair should be his tagline. Latest Update: I had also paid him to replace fuel pump which he charged $548 and claimed that this is an expensive job since the gas tank had to be pulled down. I had just got a confirmation from a third party that there are no marks on tank bolts, straps or hose indicating recent removal. Another fraud that will be reported

Beware!! He stole our money never did the repairs. Car not running. Filing police report, etc…read more Update: we got our money back luckily by filing with our credit card thanks to having a couple car shops check what had actually been done and document the real truth. Check your battery, he likes to steal them and swap out with old ones. Have someone double check that Tommy did all the work promised. He does not!!

I took my cars to Big o tires for years ever since I moved to Maricopa it used to be a good place…read moreto go but lately I had three issues with three of my cars and the latest little incident was just that the service was not the service that I used to expect all I wanted was a tire check and Big old tires fell to do that, that was the easiest thing to do and I just don't understand what happened to the customer service at this location in Maricopa John Wayne parkway smh. Big old tires in Maricopa has just lost another customer I will not be back.

"We do not want you as a customer, we do not want your business. Do not contact us in any way. You…read moreare not welcome here either." - Roman Bylkov, Owner Maricopa Auto Outlet I received the above message from Roman, the Owner of Maricopa Auto Outlet after I asked him to correct a simple tire selection mistake! From The Best Car Buying Experience - To The Absolute Worst! A MUST READ for anyone considering buying a vehicle from these people This past Saturday, I drove all the way from far East Mesa to Maricopa not just for a destination vehicle but for a small town owner/operator, skip the big dealer, no-hassle car buying experience. The reviews online for this dealership were a dominating factor in this decision, and I arrived at Maricopa Auto Outlet expecting the best car-buying experience ever! When I arrived, I was a bit disappointed to find that the high-end luxury Lexus Sports Car I was there to purchase was not in any shape to be sold or delivered, though it had been sitting on the lot for 9-months! The tires were mis-matched and irregularly worn, the brakes were worn to the point of being unsafe, the engine compartment was filthy, and it only had one smart key. After a test drive, I went in the office to meet with Roman and discuss the transaction. I mentioned my concerns to him, he inspected the vehicle and agreed that all I had listed should be addressed before delivery. At this point, I made him a fair offer to take the vehicle immediately as it sat. Roman declined, saying he would take care of the pre-delivery maintenance items and wanted to keep the vehicle at the full asking price. I agreed to this only under the stipulation that ALL parts and tires met OEM standards and that the tires needed to be at least a 60k mile tire. To which Roman answered "that's fine" and adds these items to a "WE OWE" form in the deal. We come to terms on my trade value and Roman reaches across the desk to shake my hand to seal the deal! PLEASE READ ON: Once the paperwork is completed we agree that they will deliver the car to me in Mesa on Tuesday once all of the work is done. I agree and leave. A bit later in the day, I ask Roman by email to please let me know what kind of tires he puts on the vehicle and provided him with the OEM specs. He later replies with a photo of a receipt from Discount Tires asking me if this is ok. Upon examining the receipt, it clearly states: "The tire you have chosed is different from the original equipment provided with your vehicle and may change its handling or stability characteristics". I looked the tire up by model to see that Roman has selected the least expensive tire that will fit that vehicle! (NOT OEM AS AGREED) Ultimately, I am paying for the tires and the vehicle, and I have a reasonable right to receive the correct tires! When I asked Roman if he could equitably replace these with the correct tires, he explodes! Roman then replies to me to inform me that our deal is unwound and that he is cancelling the transaction. After some back and forth communication to resolve the situation, I ultimately I get this from him: "We do not want you as a customer, we do not want your business. Do not contact us in any way. You are not welcome here either. Do not show up. If you show up, we will charge you with trespassing as this message states. Further message will be treated as harassment. Any deception to our business will be treated right back to you" ALL OF THIS BECAUSE THEY BOUGHT THE WRONG TIRES AND REFUSED TO FIX THEIR MISTAKE! IF YOU ARE THINKING ABOUT BUYING HERE - RE THINK IT!