Good communication on parts availability for my 2009 vehicle and in general. I was a little concerned when the ownership changed last year, but they seem to be even better than before. One hassle is they don't take checks and make you pay the fee if you use a credit card. It's a PITA to pick up cash at the bank, especially with a limit on ATM withdrawals. I expect to continue to bring my car there. read more

If I could give negative stars I WOULD! It's taken a little while to post this. But. I just have to. My partner and I drove my little mini into the shop to simply turn off a check engine light. We have a private mechanic that had the car running perfectly before that. They bullshitted for far too long. When my car was finally "ready" it had been outside in a storm and just made the car filthy. My car left there blowing white smoke, chugging along. They flat out broke my car. And to continue to look into it, would be more of a financial burden on us. I would NEVER RECOMMEND THIS TRASH ASS BUSINESS TO ANYONE. The only way to make this right would be for them to fix my car at no cost to me. read more

Rob and his team at buyer motor works did a great job on my 435i. Check engine light came on at 90k miles on my way to work. Dropped it off that day and had it back in my hands the next day. Was straight forward with me on what is needed today and what to plan for in the future. Highly recommend! read more

I brought my Land Rover to Beyer Motor Works for repairs involving a persistent check engine light and issues with the coolant system. After paying $8,000, I expected the problems would be resolved. Instead, the experience turned into a drawn-out and frustrating ordeal that ended with me pursuing a small claims lawsuit. After their first round of repairs, the issues continued. I brought the vehicle back and left it with them a second time--for multiple weeks. Eventually, they told me they couldn't figure out how to get the check engine light to turn off and advised me to take it to the dealership. They also claimed that the coolant system had been repaired. I took their advice and went to the dealership. A certified Land Rover technician confirmed that: Multiple parts previously installed were either incorrect or improperly installed The coolant system still had multiple leaks that required immediate attention Despite this, Beyer Motor Works only offered me $1,000 in reimbursement. They never denied the issues, but also made no meaningful attempt to resolve the situation. I ended up paying thousands more to get the car properly repaired--for the exact same issues I initially hired them to fix. I gave them a chance to make it right. They refused. I've since filed a $3,500 small claims lawsuit in Kyrene Justice Court to recover part of what I spent. This business completely failed to deliver on their services, admitted they couldn't fix the problem, and then gave up on my vehicle altogether. If you value quality work, accountability, and customer service, I strongly recommend taking your vehicle elsewhere read more

Very likeable people. But unfortunately Not Honest. If your having work done here check another shop for price comparison. They treat you right 1st 2nd time then when your comfortable. They will take advantage of you. FACT I needed new struts Bilstein Struts Sport Package on a 2009 E-90. Quote 2,800.00 dollars brought it in said sport Suspension was actually 3,100.00 dollars. Seemed fishy because they are very knowledgeable now upcharge for Sport Package. So I took my car to another BMW shop. Quoted 1,800.00 installed. Work done same Bilstein Struts. BEWARE!!! read more

Lightning fast! Have you ever described a car shop that way? I haven't, but that's what Beyer is... from my initial phone call to getting my car fixed to pick up... it was mere days- which is what you'd need in a car shop! I'm just so happy at their responsiveness and efficient competence. They know mercedes cars and they get the job done. read more

We took our Mini Copper to Beyer for emissions errors. We were on a time limit to get them fixed beings that car tags were due. They worked us into their busy schedule, had us fixed by the end of the day. Thank you for the excellent customer service starting with the receptionist to the technician. I highly recommend Beyer! read more

I took my 2016 Mercedes E550 to Beyer Motor Works in December 2023 for an A service and suspected oil leak. I was looking for a reliable independent shop for long-term maintenance. Unfortunately, my experience was disappointing. After diagnosing an upper oil pan leak, it took over two weeks for the shop to inform me they didn't have the right tools to complete the repair. I had to repeatedly follow up, and communication was poor throughout. In the end, I decided to take my car elsewhere read more

Not a trusted shop!!! Can't imagine how much they take advantage of other women or elderly people. Went in for an oil change and was told i needed $5,000 of work done to my Mercedes. Went to a professional shop (that was highly recommended) for a second opinion and told them what these people said I needed and they were appalled. Once they checked everything, they said 99% of what these people said was wrong, was an absolute lie and sounded like these people just needed a check. DO NOT go here unless you want to be donating money or be SCAMED! read more

I would not recommend. Here's why. I started going to Beyer in 2020 so they could service basic needs, for my newer model, 6 figure BMW. This included things such as oil changes, various fluid flushes, filters swaps, alignment, diagnostics, and I even had them do one set of my breaks. They were a closer drive than the dealership, and I figured the price would be a few bucks cheaper than the dealership for most basic services. This a small operation. In my 4 years of going, they had a new person at the "front desk" every time. It's never been the same lady. The skill/customer service of this ever-rotating position has always been poor. On a scale of 1-10 - you are looking at a 2-4 rating. They clearly don't have an eye for talent or an understanding of why good customer-facing experiences matter - especially these days. In my most recent example - (1) took them four hours to run a diagnostic (that's with an appointment), (2) was never told by the front desk person that my car would need to be kept overnight, (3) I had to call Beyer myself to ask if they were going to keep my car overnight, (4) front desk person had no idea if the part was even ordered and didn't bother to go ask, (5) front desk person told me I would get a call the next morning, first thing, to let me know about the part, and the expected service time - never got a call, (6) I had to call in the AM to see if the front desk person even told Doug that we needed to talk, (7) was told that no conversation occurred with Doug yet and would get a call back. Guess what - NEVER GOT A CALL BACK. It's like they wanted to throw away a sale. They did everything they could to make sure no sale happened, without coming out directly and saying it. This isn't the first time that I have had similar experiences like this with Beyer. I'm just a regular customer who expects the bare minimum customer service from a small business: have the front desk person smile from time to time, know what's going or be willing to investigate, FOLLOW THROUGH, good communication, transparency, etc. Imagine how much more lucrative this place would be if they could distinguish themselves with top-notch customer service. But no - it seems they are destined to barely make it and keep replacing that front desk person. They lost me as a customer for good. That's a good revenue stream that they could bank on with a happy customer, knowing that I would continue to have them service my car. So, it's not just the few hundred dollars lost today - but the THOUSANDS over the next several years. What a shame. In my opinion - you should stay away from Beyer and find another small shop like this or become friendly with the BMW service department! read more

If you own a Mini cooper, think twice about bringing your car here. They say they are a BMW, Mini specialist but really they are a BMW specialist as they don't have any certified Mini mechanics. Brought my 2008 Mini here for a check engine light and Beyer could not figure out how to fix a check engine light. read more

I asked them to replace starter on my BMW 528i on the phone because my can could not start. They gave me the price. I towed my car to their shop. They made a copy the other shop's diagnostic to replace starter. They know very much what was the problem. After fixing it for $1252.53 ( dealer price $1158), they also charge me for their diagnostic ($149.99). I am so upset about about that charge because: 1) I already paid other shop for diagnostic to know the problem. 2) I am their customer for long time. They fixed so many thing for me in the past. I though they are good so I paid the tow to bring my car to their shop, but they are bad - only money, does not care customer. 3) I fixed it , so they should waive for diagnostic charge. I think their business is not good or maybe management changed and they are hungry for money now. They never charge me for diagnostic before. If you need oil change or something else, be carefully for the extra charge. I will not come back to their shop anymore. read more

Mini Coopers are quirky characters. A simple DIY fix can devolve into a nightmare in a hurry. The guys at Beyer enable me to avoid that peril and do so with INTEGRITY; an ever decreasing virtue among the business world. I had the check-engine light come on. My code scanner indicated a fuel tank ventilation/air system purge leak. Beyer's high dollar scanner concurred and the repair quote was very reasonable. When the job was done and it came time to pay the total was a huge chunk LESS THAN THE QUOTE. The reason; a hose that usually breaks during the repair didn't break. The shop obviously could have just held that info and charged me the original amount and I would have been completely unaware and just as pleased with the work. With their display of integrity however they have solidified their stance as the automotive stress-reliever of choice for me and Zippy. read more

I am incredibly grateful for discovering Beyer Motor Works! Professional, great service and yet, they feel like family! My Mini was acting very strange and they discovered the issues quickly. Way below the price I was quoted from the dealer. I received multiple follow calls throughout the process which I greatly appreciated. Doug always took the time to answer my many questions. He was very patient and kind. Suzie makes the best coffee by the way and made me feel welcome and special. I really appreciate the extra effort they made to handle my special case...to complicated to explain here. I am thrilled to have found my new favorite mechanic for my Mini! I notice there are a few negative reviews claiming they don't know Mini's but I have to say, I felt like they knew my car much better than I did. Doug even helped me put the bra on for the first time. Integrity is everything to me, and these guys are overflowing with it. I'm willing to pay more for great service, but I paid significantly less than the dealer and got top notch personalized service. I'm a top fan! read more

After a search in town for a rare part to complete a big job, Keith was more than willing and friendly to help explain and answer all my questions. All the personnel there were quite friendly and attentive. They showed me they care for my needs and treated me with all the attention I needed over a $7 part. That kind of care forges relationships and I work for a large BMW store. Thank you for your help and I will be back for you to look in on my E46! read more

Beyer Motor Works - Differential CV gasket/dust shield. - Auto Repair Near Me - Chandler, Arizona

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The review I wrote was fixed by the new owner Shawn and I'm very happy. He called me and gave me his cell number and corrected everything wrong in my car. Thank you Sharon. read more

Came here to get my car serviced. Friendly and honest company. They couldn't shuttle me back to work so thy called a Lyft for me, which was kewl. The prices were great! I have a 2014 320i, got an oil change for about $100... Thank you Doug! Great service and I'll definitely recommend your shop... read more

Parts are WAY overpriced! BIG markup on all parts! You will also be charged an additional 3.5% if you use any Credit Card! No warning given. Under new ownership and their customer care is horrible! They keep changing parts to fix something rather than understanding the problem and fixing it efficiently! STAY AWAY! read more

If you're searching for a good , honest & reliable BMW repair shop look no more. Beyer Motor Works is the shop for you. I can't thank them enough for the excellent service they have provided me. I had quite a bit of work to be done on my car and I was extremely grateful for the in house payment plan they set up for me. What a lifesaver. Thank you to Doug, Keith & Amanda you all truly are the best !! read more

i took my Audi for a 60k mile servicing which included an oil change. After picking my car up I got on I-10 to go home. A few miles in to my ride my car let me know the oil level was low and its unsafe to continue driving. I pull over and call the shop, who sends the mechanic to me. The guy shows up and appeared to be methed up. First words out of his mouth were "I only put in 4qts". That's a pretty basic thing to mess up. This was my very first and very last experience with this shop! Never once did the manager/owner call to offer an apology. If they can't change oil correctly and not care, what would happen if they were trusted with something major? read more

Over two years of continued excellence and above and beyond *quality* service from the folks at Beyer Motor Works. Yesterday, I brought in my 2004 BMW E46 330Ci to address its left fog light which had an unfortunate encounter with a pesky rock on the freeway. Also addressed a failed driver's side door handle carrier. After the repair, I noticed a hissing coming from my window. I returned to the shop and was taken care of promptly. The problem was immediately remedied and I drove off happy as can be. As I've said before, Beyer Motor Works is second to none. - Friendly, personable staff (shout outs to both Dougs and Keith) - Quality repairs by expert technicians (thanks for keeping my BMW in tip-top shape, Chris) - Customer service like no other 6/5 stars. :) read more

Brought my Audi to their shop recently after another shop was not able to perform the service. Beyer Motor works was responsive, reasonable, and honest about the service needed for the car. They were able to diagnose the issue correctly, performed the service, and kept us informed throughout the entire job. It was an excellent experience! Highly recommended! Would definitely go to them for any service! read more

They knew what they were doing. Prices are fair. Very professional and courteous. They didn't try to ratchet up the bill wasting my time diagnosing random issues. read more

Beyer Motor Works has the best auto service I've ever experienced. They are friendly, very accommodating, and the prices are much cheaper than taking your car to the BMW dealer for service. They also have a convenient shuttle service. I brought my BMW in for 10,000 mile service and to have a performance exhaust installed. Doug, the service manager, kept in constant contact with me to give me status updates. The job was done right and the price was fantastic. I will definitely be sticking with these guys. read more

Honestly, if you haven't brought your BMW or Mini here for repairs or scheduled maintenance, you have missed out on the BEST SERVICE in the valley! Their attention to the customer, that would be me in this case, and their attn to my car was far superior than anywhere else I've had my car serviced. They HAVE the specialized tools and tech diagnostics to quickly assess the issue and get it repaired. They even have their own PARTS dept on-site!!! Wow!! HIGHLY RECOMMEND. 5 solid stars!! read more

I'm not sure what's change since the last time I did business with the Dougs at Beyer but they definitely didn't handle the business like last time. My diesel 5 series cut power late one night and after trying (hoping) that it was just a dead battery I had it towed to their shop after hours recalling my prior positive experience. What I found this time around was anything but. I ended up paying for their mistakes, a new battery, and a tow to the dealership that could actually perform the work. My high pressure fuel pump gave out and per Doug the service manager's own admission they approached it like a gasser fuel pump and just replaced it. Turned out it had spewed metal into the fuel lines. Again, they told me of their own admission, they had to jump on forums (uhhhh what?!) to find out how to proceed after the replacement pump didn't pan out. They then "successfully diagnosed" the issue and proceeded to try their best to bilk me out of at least $15k for an entire fuel system, tank to injectors, replacement. I wouldn't trust any quote they tell you to be accurate off of my latest experience. Every time I talked to them I could hear them cha-chinging in their minds. I tried to continue doing business with them and they continued to try to fleece me to my earlier point. They even advised me not to tell the dealership how much they were charging for me which is a major red flag. I do not conduct business in bad faith but the Dougs seemed very comfortable doing so. First the quote for the fuel pump was going to be $5k - later to hear from their own mouths they had put 6hrs ($75/hr labor rate btw) and $970 in parts into the project. THEN after the forums told them what was actually up with the vehicle they quoted $15k but not to worry BMW NA was totally going to reimburse me and it was heavily implied I should go ahead and pay right now and they'll have this buttoned up in no time. This was weeks long process and thankfully my brother was out of town and let me borrow his car or I shudder to think of the rental expenses I would have incurred while waiting for them to first figure it out and secondly how best to make as much money as possible off of their mistake. Anyhow they still were trying to cover their butts by whining the dealership that they wanted to be covered under warranty work - they seem extremely thirsty for every dollar they can bilk. When I put my foot down and told them they had their shot and BMW NA flatly refused to reimburse any independent work they still made me wait over a week. It's an extremely low way of doing business. I know it's frustrating being out parts dollars and man hours but you should be able to expense those and move on but they were looking at making some serious mark-up. Eventually they send me a $4k bill that felt like a ransom note all the while telling me they were trying to do right by me. I paid it because I was feeling wildly uncomfortable having my vehicle in their shop another moment. $4k for them to learn how to properly approach a diesel fuel pump going out, replace my battery, and tow it to the dealer. Definitely won't be returning or recommending their services again and I would suggest you avoid them at all costs. The stench of desperation is thick on 'em right now. read more

Excellent service and Love that they specialize in Bmw. Doug is obviously knowledgeable and not out to rip you off in fact he is the opposite by trying to save you money read more

We needed brakes on our 2015 Mercedes ML350 and I thought the estimated cost was a little high, but the vehicle was already there so I approved them proceeding with the repair. After researching the parts costs from the invoice a few days later I realized there was a considerable markup, as much as 100% on one of the parts. We also didn't realize they closed at 5:00pm, the sign on the door said 5:30 and Suzy wasn't happy when we arrived a little late to pickup the vehicle. Doug texted me for feedback and I responded overall it was not a good experience, but I never heard back from him. Needless to say we will not be returning with our Mercedes or any other vehicle in the future. read more

Brought my Mini Cooper in for service this week and I will be using Beyer exclusively in the future. I'm so glad to have finally found somewhere to take my Mini after the experiences I've had with the Mini dealership service departments. Well worth the drive to Chandler for me. Local owner and long time employees. They remembered my dad from when they bought his BMW almost ten years ago. When I called, a person picked up the phone. I didn't have to be redirected through an operator and then get a voicemail of someone in the service department who probably wouldn't return my call. No wait time. Everyone was friendly and explained everything in terms I could understand. Service was honest, fast, and incredibly reasonable. Small courtesies like changing out my key FOB battery and refilling my windshield wiper fluid will keep me coming back. Thank you, Doug! read more

I disliked my experience, and I was overcharged by them.... My gas cap was broken by the service tech there; they tried to get me to buy a new one on my dime, but I said no. Maybe they're just looking for business. I would compliment them on attention to detail at finding problems, but I just had some things fixed at another place and they recommended the same things again. I'm not sure what happened. I dont have time to waste on these things. read more

Beyer Motorworks are honest, respectable, quick, passionate about their work, fair in price....ye(l)p - this company is fantastic! It is difficult enough being a girl in a man's world, and the world of auto mechanics is precisely that...am I right? Beyer Motorworks specialize in BMW and Volvo and have been in the Valley since 1987...Roy, the owner is always there, gives the car a final 'once over' and calls you personally with follow ups....call me old-fashioned, but there is something about that type of customer service that is gripping, and will keep me coming back! I have been getting regular oil changes there for the past year and have taken her there for additional issues including a new horn, muffler, brakes...(actually the brakes issue ended up being resolved with a minor $60 cable replacement - their honesty saved me at least $400!!!!!) I will definitely take my MINI there for all other repairs moving forward...no one else compares. AND, they have a shuttle service! (Dale the driver) has the coolest mustache ever. ~i like read more

I've been taking my 2012 128i to Beyer since I moved to the valley last year. They do first rate work and I wouldn't trust my car to any other shop. read more

I bring my older 7 series here for all of the service, they have taken care of it for many years for me and it is always a reliable daily driver. The office staff and mechanics are always great and willing to explain everything that you need and the importance of why. BMW's are expensive to own, but Beyer Motor Works is the most reasonable, honest shop around and goes the extra mile to ensure your car is the best it can be. I cannot recommend them enough for anything for your BMW. read more

By far the best experience I have ever had when dealing with a auto shop!!! Both Dougs and Amanda are amazing. Their mechanics are very knowledgeable and even took me back into the shop to show me the issues I was having with my 640i and how they were going to fix them. They even paid for my Uber back home. These guys made sure my car was fixed properly and went above and beyond on the customer service. If you own a BMW and you want reliable service and the comfort of knowing your car will be fixed right please choose Beyers. read more

I just took my car here for a problem with the transmission. Came to pick it up after it was inspected and it had a broken headlight with the bulb missing. The car was perfectly fine before and the owner refused to take responsibility for it being broken in their care. Dishonest and untrustworthy. The owner started laughing and making fun of my vehicle after I pointed out they broke the headlight. Never going back. read more

I have used Beyer on several occasions for my Bimmers and found their service to be of excellent quality. Prices are lower than a BMW dealership but that's understandable. Only issue I have had is there are (2) Dougs, Doug the service manager and Doug the owner. If you get Doug the owner your requirements for an oil change sometimes don't get totally conveyed to Doug the service manager. Both gentlemen are very good people but service manager is good at making sure they have the oil you would like put in your car. All in all I would highly recommend this shop to anyone. read more

Had a valve adjustment done on my 2006 Z4M and was very happy with the work. Completed correctly, on time and as quoted. Rates are more than competitive and the shuttle service to and from the office was much appreciated. Highly recommend. read more

One big hoax, scam and a joke all mixed in one. Their response to my complaint contradicts what they told me the second time around but that's life, fair and peachy. read more

New to BMW and went here after having some electrical issues with my 2007 Z4. Well, it turns out it was just a marginally bad battery (despite having it checked at a couple of auto parts stores since that's what I suspected) that was causing the computers to limit the blower speed due to lower voltage output. Sometimes I miss my old '70 El Camino... though tuning a carb isn't fun either. Paying shop labor to replace makes me cringe since it's so easy - but convenience counts too. However, they also justified the labor saying the battery needed to be registered (not sure I believe that from the forums - E85/N52 should be one of the last designs without that 'feature') and charged for telling me they could *not* change the programming in the computer from a 90mA setting to the 80 mA batteries which were the only ones available makes me feel less-than-five-stars. Note - the new battery is much larger than the old (which was installed by a previous owner, obviously from an auto parts store) and didn't have a mA rating, so that might have contributed. Also noted some other work that needed to be done, but wasn't aggressive about doing it now which I appreciate. And a nice local shuttle that got me to work and back. So I'll be back for any new issues I can't deal with on my own. read more

**Beware** This outfit may have a few stellar reviews but they are dishonest. I do not recommend taking your ultimate driving machine to this shop of thieves. While cruising down I10 in the rain my windshield wipers malfunctioned. I could hear the motor and they would start and stop randomly. The next morning, I called and dropped my beemer off for diagnostics. The initial tech did a visual inspection and said that because the motor was getting power and was trying to function it was probably the relay module going bad. Fast forward 5 hrs, I received a call from the service manager saying the motor died as they were testing and a replacement motor costs $600 + labor for a total of $1000 which I instantly refused. When I returned 15 min later to retrieve my vehicle the motor was completely inoperable, the wipers were left sprawling across my windshield and the service manager was visibly upset and did not have the courtesy to address a new customer in a cordial manner. The entire diagnostic service was half done for which I demanded a refund the next morning. After locating a reputable mechanic to perform the repair work it turned out that the characters of Beyer Motor Works had removed the relay module to create the appearance of a bad motor. As painful and unnecessary as this experience has been I am thankful that I trusted my instincts and saved $800. Now you have a candid review to help you make an informed decision. read more