I continue to search for a venue that lives up to my expectations . We tried to book a restaurant a few weeks out that could accommodate a party of 13, and most restaurants in the surrounding area of Greenfield were already booked with larger parties or do have accommodations that would hold a party that size. After making several phone calls, we landed at the Sweetheart Shelburne Falls Pub and Brewery. It was a Wednesday night, 5:45-6ish, and we had several guests, from several states joining us for the evening. We knew we were taking a HUGE gamble taking them there, having never been there ourselves. The patio was less than half full, and there was no one inside aside from the 8 people at the bar. From the moment we were seated, we could tell that they wanted to just get our order, to get our food delivered and get on with their lives. Yes, we were there to enjoy what we thought would be a great dinner, but we also looked forward to conversing with our group of friends we haven't seen in many years. We felt rushed, and the staff seemed impatient with a group our size. Two of the ladies in our group just wanted a salad and baked potato. Baked potatoes were on the menu, but they were informed that baked potatoes were unavailable. I'm not sure if there is a shortage of potatoes suitable for baking or not, but whatever. They ended up getting the quesadilla instead. Three other guests in our group each ordered an appetizer as their meal, which then left the remaining seven of us to order our entrees. Two of our guests had Reubens with fries that looked as though they were served on bread rather than being grilled. Another lady in our group ordered the special of chicken parmesan but requested that the sauce on the pasta be on the side, and no sauce on the chicken to ensure that it was not too messy. She was the last person to receive her meal because they had sauced the chicken and the pasta, and when they remade the order, they added sauce to the chicken again, so the order was made wrong twice. She consumed it after being able to scrape off most of the sauce. Another guest in our party ordered the filet, which was not even remotely close to being seared, and was a color of gray throughout. My wife had the pulled pork sandwich with fries and slaw and requested no bun due to allergy concerns. She shared with me that her pork was ice cold, and the amount of liquid that came off of the pork completely soaked her fries and made them soggy and inedible. She loved the coleslaw. I opted to order the lasagna, which is a dish I have been craving for weeks. It was served with a salad. I am sure lasagna was somewhat hot at some point, but by the time it reached the table, it was cold. I do mean somewhat as the top layer of cheese was melted, but everything in the middle was not. The salad was not served like everyone else's salad at the table in its own bowl, but rather on the plate that the lasagna was served on as well. I am not sure if my salad was made from the last remaining old lettuce that they had or if it was the heat from the lukewarm lasagna that made it wilted and unappealing Everyone else's salads looked fresh, and then there was mine. From the first person receiving their food to the last was about 20 minutes. With everyone wanting to be polite, no one would start eating until the last person received their food. Our food was already cold so it was a shame that they waited as long as they did to start eating which means that by the time they got around to eating, their food was cold also. Now comes my biggest disappointment of the night! Most of our guests had departed and as I waited for a couple that used the restroom, a fairly inebriated gentleman from the bar in an orange colored shirt proceeded to make his way over to me and a friend of mine who was with us for the evening. He thanked us for coming in and then asked what the special occasion was. He then proceeded to tell us that he was the owner and how proud he was of the way his restaurant looked. I would be more concerned with quality of the food and attentiveness of the service. Maybe drink less or not at all. Drunk owner. Poor experience. What a shame. Maybe my standards are too high? read more