The food is fresh, generous portions, many extra stuff, and the price is like other places that don't have these listed advantages above. They treat you kindly and they are honest. The presentation of food is appetititing. Since they make everything fresh expect a little wait. My favs: Al-Sham mixed grill. For $28 I order with rice not potatoes and the food is plenty with many additions that I can eat it for two days without getting bored. Then some of the condiments are left over and I use them in other meals. Their grilled burger combo for $15 So the burger is huge and delicious, then the potatoes and condiments make for a great full Italian loaf (I add labneh and tomato and green leaves) read more

Friday nite eats in Brooklyn! Ordered the chicken shawarma combo to go. This is hands down the best Shawarma meal I've ever had. The combo is served with picked veggies, coleslaw, seasoned fries and white sauce. Drove from Jersey to Brooklyn just for this meal! Our order did take a while but it was because they had so many orders to fill. Restaurant is clean and we could see how the staff prepped the food. Prices are about average for fast food but it's a must to try! Only downside is they take only cash and the ATM is like $3 to take money out. Staff are very friendly and explained different dishes we wanted to try. read more

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It was a beautiful day when I decided to dive deeper in to Al-Sham's menu. The chicken shawarma is not even their best menu item, have you even thought to try the kefta?? I ordered the kefta entree that comes with delicious fragrant saffron rice, hummus, salad - the works. Easily one of the most delicious plates of food available in Bay Ridge. The lamb kefta sandwich? To die for!! Beautifully grilled kefta kabab in fresh vegetables and sauce, lightly toasted w a crisp exterior. The juiciest, most delicious sandwich you can get your hands on for less than $15. Fries are just perfect- crispy outside, falling apart inside and so soft w light seasoning outside. Service is courteous and kind, the chefs tying kuffiye on young men outside. A true family run restaurant central To the community. I love getting food here and I hope you will too! read more

Shawarma Al-Sham - Chicken shawarma - Middle Eastern Near Me - Brooklyn, New York

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The place is very busy and the quality of the shawarma is very good. It's fresh every day. This place is very good for going out. I have ordered so many things from here I recommend , The chicken Shawarma with arabi which comes with fries, pickles and garlic spread . The chicken shish i 3 skewers chicken or mixed . I usually take it mixed with rice and some hummus on the side . .) Tea is being offered here as well. Nice vips and clean restaurant. read more

Here's a review from a Syrian guy, that was born in AlSham(Damascus that is): I live in the south, so Middle Eastern food is rare to find, and specifically Shawarma! And most times when you find shawarma in the US it never tastes the same, like it's doesn't come to a 5% of how close to it. NOW this place, OMFG, The staff is beyond kind and wonderful and sweet, and they ll speak Arabic to you if you do (which was my 1st hug to my soul) 2nd there shawarma, without a doubt the best one in the US, like i legit almost cried while eating that. The hummus was phenomenal, also haven't had such a good hummus since back home (Sabra brand can fuck off) And the Kebbeh, bro i saw باب توما و بال شرقي و باب الجابيه with every bite. Ambiance wise, was great, honestly don't remember much, was too consumed with the food. Strongly considering moving to NY so i can eat there every single fucking day. شكراًًًًً read more

Shawarma Al-Sham - Middle Eastern Near Me - Brooklyn, New York

One of my favorite places to eat in Bay Ridge. My favorite is their Al-Sham Mixed Grill (#26) to make it to order so it can take about 25-30min. If you want to a little bit of everything that's the entree to order. It also comes with salad and rice or French fries. I recommend getting their rice. It's delicious. You don't eat as much like me it can feed two people. Or sometimes I even have left overs to eat for the next day. read more

I visited Shawarma Al-Sham this week while in the area. Bay Ridge is well know for several great middle eastern restaurants and food trucks I went with my standard falafel sandwich and unfortunately it fell short The sandwich was dry although the falafel was fried fresh. The sandwich was more of a wrap with a small amount of falafel some tomato and very little tahini. The pickled vegetables on the side was a nice touch. The staff was very kind but I cannot say I would go back. read more

Shawarma Al-Sham - Middle Eastern Near Me - Brooklyn, New York

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My follow-up review since 2023. Chicken kebab platter - chicken overcooked and dry. Shawarma sandwich dry and lacks flavor. Very disappointed, as I really liked this place when had their food few times in the past, but it seems like there is frequent inconsistency. read more

The food was medium. If that was all maybe I would let it slide. The problem is their lack of honesty. They added 18% service fee to the bill. They also had the nerve to put 18% tip suggestions on top of the 18% service fee. Meaning they suggest a 36% tip. The service was poor, unfriendly, they did not deserve one cent. They claimed the initial 18% is compulsory. I didnt argue. It didnt end there they also added 3% because I paid by card. They didn't ask me, didn't tell me, they took the opportunity while they had my card to add 3%. I got screwed. I hope no one else will. read more

Shouldn't be charged a service fee for dining in. The place is not formal. Just tables with benches. Also the filling in the falafel was pitiful! I'll never go back. Give them credit for being friendly and cordial. I wish I could give it a no star rating. Lucky to get one star!!! read more

$11 for a sandwich the size of your index finger in thickness.. the way this business cheats is unreal .. i ordered before a couple of times and they always give you chicken "by accident" when you order beef and when they finally give you beef it's such a small thin shawarma with barely any meat filling. They do everything they can to cut corners and charge an arm and a leg for small quantities Another thing i disliked going there a couple times and seeing is the way the staff acts towards each other and sometimes customers Not pleasant at all They just renovated a bit but didn't improve anything about their food and service Won't be coming back read more

The best costume service from Hadir The food was great it felt like back home I been eating here for the past two days straight read more

Waited over an hour to pick up food and they keep delaying it even more. Say they're busy yet no one's in the store anymore.

I enjoy visiting Al Sham, especially at the end of a long day when I'm tired and hungry and don't want to cook. Their food is quite good and the people are usually upbeat and friendly. Today, though, I have to admit to being disappointed. Not with the food - it was as good as always - rather, with the lengthy wait and with what appeared to be poor organization and lack of urgency on the part of the folks behind the counter. Specifically, I waited nearly 40 minutes for a simple chicken shawarma sandwich with fries - their go-to combo. During my wait, I saw orders come in from online that seemed to be put ahead of mine, I saw the lone cook talking and joking with other workers while working at a fraction the pace of the 2-3 guys I normally see behind the counter, and I saw a number of other customers come in, pick up their internet or phoned-in orders, and leave again. I was on the verge of telling them to cancel my order - when it finally was my turn. Guys - I like your food, you're nice people, and the girl at the register has what is quite possibly the loveliest smile in Bay Ridge. But I'm not inclined to return until the cook(s) starts moving a bit faster and more efficiently. read more

I enjoy the shawarma platters here, very light and tasty. There is seating if you decide to eat in but I always order to go.

I get their chicken shawaram platter. It's comes with Frieda, cut up chicken shawarama and some pickles. They do take a while in preparing so call ahead 15 a head of time. They do not accept cards. Only cash. It's my fave shawarm spot so far when I passed through bayridge The garlic is a bit too much for me but they do put it on the side for you. read more

I've been here about 7 times since they opened about 6 months ago. This is only the second time I sat down to eat in the restaurant. I want to preface this review by saying I had a long conversation with the owner when I left. There were 27 reviews prior to mine, 7 are 3 star or less. There are also 1 and 2 star reviews as well. If they want to stay in business they need to not only read the reviews, they need to change. "Customer Perception is Reality". I want to be fair, I told the owner Mohammed I'm telling you these things to help you not hurt you. The common problem or perception is they are not professional, there is poor service and sometimes perceived as rude. The bad reviews show the customers are hostile against the restaurant. That means they won't only not go there, they will bad mouth the place. As an owner you need repeat customers and new customers. The only way to do that is to listen and change. One response I saw was an excuse that they are busy. Let me help. PRO'S: The food I had was a 5. Great tasting food, the flavor of the shawarma sandwiches is what is keeping them above water. Convenient location. Digital signage. CON'S: LONG WAIT TIME FOR FOOD. Add more staff if 6 or 7 people are not enough then add more whatever it takes. SUGGESTION! Get rid of your sit down tables! Mohammed said they are not set up to wait on tables. Put a counter with bar stools and convert the rest of the space to a waiting area or prep space. Service is horrible, the table I sat down to was not clean, when I asked them to clean it nobody came. I had to ask someone who turned out to be the owner. On top of that I ordered two sandwiches and a Fatoush salad. After 20 minutes the sandwiches came and there was no salad. The guy said he would bring it although it never came. I went to the counter to get a refund. Disappointing as I really wanted the salad. Staff is too rushed. The cooks are running around and there was one women taking the orders and payment. She took zero initiative to help in any way. Clean the tables, refill the plastic utensils( I had to ask for them). DO SOMETHING! This type of behavior is repeated in all the negative reviews. Finally.... THEY ONLY TAKE CASH??? Really??? Who carries cash today??? Or... what are the hiding??? In conclusion..... 1. They need to have outstanding service to compliment the food. One does not work without the other. I can go to a dozen other places in the neighborhood with better service and comparable food. 2. would only order take out and order 30 minutes ahead. 3. The owner should have considered opening a food truck and saving overhead. If you are going to have a store front you need to not neglect your sit down customers. read more

Shawarma Al-Sham - My bill with the salad that never came. - Middle Eastern Near Me - Brooklyn, New York

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We were roaming on 5th Ave and came across a line and decided to give it a try. We ordered the chicken gyro wrap and a side of falafel. The falafel was made fresh to order and for a side dish this was seemed more like an entree. It came with pickled veggies and leafy greens. The falafel was unfortunately bland and dry but at least crispy and a good portion size. On the other hand, the chicken was mind blowing. It was so flavorful, moist and well rounded. There was a generous amount of protein, veggies and a thin layer of carbs. This is definitely a bang for your buck. I understand why everyone ordered so many of these. It's similar to how you can't just order one white castle burger. The service was fast. read more

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Delicious!!!!!! Great service, great shawarma, great spot! Thank you Al-Sham. Cash only, dine in or take out. read more

Shawarma Al-Sham - Chicken shawarma :) - Middle Eastern Near Me - Brooklyn, New York

The food is very good and fresh. I got the Kefta kebab and my sisters got the chicken shawarma and it was all delicious. Gave it three stars only because of the service. The girl seemed very bothered and condescending which bothered us a bit. A smile goes a long way. They also took a 10$ tip on their own which was weord read more

Don't bother going to this poor e cause for a food joint! Waited 29 minutes for some hapless soul to shave chicken off the spit and put it over rice. Then they left it there until a girl got off her phone and I had to ask about it. It was just sitting on the counter. Never again! Run by all kids who socialize instead of work. Give me a break. BTW, food was mehhh. Never see me here again. read more

Best shawarma in New York hands down I love everything about this place and the girls are super friendly

Probably the most accurate taste of home outside of home. This is the closest you're going to get to really good shawarma. 100% recommend. The place could be cleaner though, that's my main issue. Also it's 2022, stop this cash only thing. read more

Terrible customer service. Girl behind the counter likes to be inappropriate with the paying customers and the food is just bland.

Authenic shawarma. Reminded me of the shawarma I used to eat when visiting family in Syria. Highly recommend the chicken shawarma with a side of garlic sauce. read more

We ordered the chicken shawirma sandwich. It came with toum (garlic Mayo sauce) and pickled onions as well as pickles. Everything was very good. The only thing I would suggest is for them to be a bit more engaging with the customers. Overall some of the best Mediterranean food I have had since my Jordanian days. Will be back for more as I am here for the year! read more

Shawarma Al-Sham - Middle Eastern Near Me - Brooklyn, New York

I want to be as respectful as respectful as possible, but the food was just not good. The chef was rotating between cooking and cleaning the bathroom. We didn't realize it until I went to the bathroom afterwards. The food tasted exactly like the cleaning smell. I believe he kept the same purple gloves while cooking. I called and complained but they said "we don't care about your review". I would absolutely not recommend this place, it's expensive and the food is terrible read more

The food is great, it's the original Shawarma, but the place is not that clean, tables are full of shawarma leftovers, needed to ask to clean it twice. Also the lady who is working in the casher is very confused, by the orders and the food. I love the food but the restaurant can be managed better read more

This was our first meal out in 5 months and it was a pleasure! Best Felafel ever! Everybody was so welcoming..now I remember why we enjoy eating here so much. Back again soon! read more

Top top Shawerma in NYC! Great food! The have also Falafel hommos and steak!! Highly recommended!!!!! Definitely will come again and try every single thing on the menu!! read more

Shawarma Al-Sham - Middle Eastern Near Me - Brooklyn, New York

They make the best and most authentic shawarma in New York. Meat is always fresh, and you can tell the food is high quality as they grill it all fresh and a simple sandwich will need 15-20 minutes to get done. read more

The best tasting chicken Shawarma and cheese burger I have ever had!! The fattoush, fries, hummus, baba ghanouj were also amazing. My family order from here at least three times a week. read more

i watched the owner endure the most unreasonable and demanding customer of all time with a smile. the chicken shawarma is very good.

the best falafel ever eat... Shawarma mix plate is very good Nice staff except the cashier No credit card read more

Would give no stars if possible. Instead of professionally reply to my review the owner sent this rude message. Unprofessional.

In love with the falafel sandwich! It's unique!! This place is always busy because it's great

My first bite in, I knew I was home. The chicken Shawarma sandwich was on point!!! Also, the place is busy, it's high in demand. Expect to wait because everything's fresh and made to order. It's not fast food. read more

How can we imagine, a night in NYC in the land of opportunity could be trashed by such a awful stench, Clorox bathroom cleaning solutioned "chicken shawarma". My goodness the Rasta of that sandwich has left me devastated and I don't think I can ever come back here again. The customer service was so bad I told them that their was an issue with the food they laughed and told me it is not our problem and take it to go. If the food left the store that day and not put into the trash that would be a crime......! I apologize by such a nasty comment I am triggered and hurt. read more

The food was really good. A lot of places are offering bland tasting shawarma meat but this is one place which actually has a tremendous flavor in their meat. Highly recommend the shish tawook and the chicken shawarma sandwhich. read more

I came in here as there is always a long line (when I look in), which leads me to believe the food must be great. I went in one night and ordered a mixed platter. I was one of the first to order and after 20 minutes about 10 more people came in and ordered. And I was still waiting for my food to go. Then I realized why I always see so many people in there, it's because it's a slow process to get your food. When you first go in and there are lots of people waiting around, it's hard to figure out where there is a line to order your food. Also the staff puts the food order in a notebook and everyone chips in to help with an order, except that they don't know who the order is for. It wasn't until I went up to one of the guys packing up the food and asked where my food was , was when they checked what I ordered and what my name was. When they found it it was a mixed platter , they just gave me the one that they were working on. I have to say , after that experience, I may just want to call in and come by 30 minutes later... Food wise, the meat was seasoned well and cooked to perfection. It was difficult to rate this a 3 because the food was actually pretty good , however that experience ordering and waiting for my food left a bad taste in my mouth. Also cash only. read more